Press Ganey 2016 Strategic Insights Whitepaper Redefines Performance Goals in Consumer-Driven Health Care Marketplace
March 22 2016 - 1:00PM
Business Wire
Analyses Reveal Key Interdependencies for
Creating Consumer Value
In a report released today, Press Ganey Holdings, Inc.
(NYSE:PGND) identifies current market dynamics challenging health
care organizations to redefine performance based on consumer value,
both financially and in terms of quality. The 2016 Strategic
Insights whitepaper, Performance Redefined: As Health Care Moves
from Volume to Value, The Streams of Quality Are Coming Together,
offers extensive analyses of the significant correlations between
patient experience data and clinical performance measures.
“As consumerism in health care continues to grow, providers must
organize around patients’ needs to deliver greater value in order
to earn and protect market share,” said Patrick T. Ryan, CEO, Press
Ganey. “With the convergence of various quality streams in patient
care, organizations with a patient-centric culture and a focus on
improving the safety, quality and experience of care will likely be
in a better position to respond to market pressures and deliver new
sources of value.”
The report features striking new findings on the interdependency
of various components of quality through cross-domain analyses of
proprietary and HCAHPS data and presents six core principles to
help leaders:
- Reduce sources of patient and caregiver
suffering wherever they exist.
- Build and maintain a High Reliability
culture that supports patient-centricity.
- Create an engaged work environment in
which both patients and caregivers feel safe from harm.
“Patients evaluate their care experiences based on an
inter-related stream of quality indicators that include perceived
safety and quality of their care, teamwork and commitment of
caregivers, and the extent to which their needs are met,” said Dr.
Thomas H. Lee, Chief Medical Officer, Press Ganey. “This year’s
Strategic Insights, Performance Redefined, provides the core
principles necessary for leaders to create an environment in which
caregivers are aligned around meeting patients’ needs and reducing
their suffering.”
A copy of the 2016 Strategic Insights report Performance
Redefined: As Health Care Moves from Volume to Value, the Streams
of Quality are Coming Together, is available for download.
About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of
patient experience measurement, performance analytics and strategic
advisory solutions for health care organizations across the
continuum of care. Celebrating 30 years of experience, Press Ganey
is recognized as a pioneer and thought leader in patient experience
measurement and performance improvement solutions. Our mission is
to help health care organizations reduce patient suffering and
improve clinical quality, safety and the patient experience. As of
January 1, 2016, we served more than 26,000 health care
facilities.
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Media Contact:Aria Marketing for Press GaneyKristina
Markos, 617-332-9999 x308kmarkos@ariamarketing.com
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