Pitney Bowes Expands Lockers Portfolio with Launch of ParcelPoint™ Smart Lockers
June 02 2021 - 8:00AM
Business Wire
Flexible solutions available in both
pre-configured and customized options deliver safety, security and
convenience
Pitney Bowes Inc. (NYSE: PBI), a global technology company that
provides commerce solutions in the areas of ecommerce, shipping,
mailing and financial services, today announced the expansion of
its lockers portfolio with the launch of ParcelPoint™ Smart
Lockers, a new suite of robust, secure contactless locker solutions
unique to Pitney Bowes. Ideal for organizations planning the safe
reopening of offices, college campuses and government agencies,
these smart lockers give organizations the confidence that every
package and asset moving across a location will be delivered safely
and securely. Powered by proprietary SaaS software, organizations
can remotely manage a single locker or a fleet of lockers across
locations, backed up with unrivalled local Pitney Bowes service,
support and detailed analytics.
The ParcelPoint Smart Locker portfolio augments existing Pitney
Bowes locker technologies and builds on a century of expertise in
shipping and mailing, offering businesses a choice of smart locker
solutions which best fit their requirements and budget. Express
Series smart lockers provide a sophisticated, pre-configured,
easy-to-use solution built to meet evolving package and mail volume
demands, which can be delivered in four weeks or less1. With
SendSuite® Tracking Online - Pitney Bowes SaaS parcel tracking and
processing software - already integrated into the solution, Express
Series lockers simplify the end-to-end package and mail management
processes.
Plus Series smart lockers are modular and scalable, perfect for
organizations with more complex workflows. Delivered in ten weeks
or less, Plus Series lockers are individually customized to meet
the unique needs of organizations with more extensive parcel
workflow, asset management, or with specific space or volume
requirements. They can operate standalone, without a tracking
software or seamlessly integrate with SendSuite Tracking, SendSuite
Tracking Online or with an organization’s existing tracking
software.
Kerry Caylor, Vice President, SendTech Parcel and Locker
Innovation, Pitney Bowes said, “The global automated parcel locker
market is expected to exceed $1.4 billion by 2027, driven by
organizations looking for ways to manage the exponential growth in
ecommerce and parcel volume. Pitney Bowes ParcelPoint Smart Lockers
with powerful SaaS software make it easy for organizations to
automate, streamline and digitize their parcel and mail management
and deliver a user-friendly contactless pickup experience. By
providing the both pre-configured and customized options, we’re
giving organizations the choice and flexibility to select the smart
locker solution that exactly matches their requirements and the
needs of the clients they serve.”
Global parcel volume is forecast to reach 200 billion by 2025,
challenging organizations to find ways to simplify package
management and optimize resources. As they reopen safely
organizations will bring in new safety and security standards, with
requirements to limit direct contact and minimize the time parcels
are left unclaimed. Pitney Bowes ParcelPoint Smart Lockers solve
these challenges, providing a streamlined digital experience,
sophisticated functionality and accurate tracking, while meeting
growing user expectations. The locker solutions are ideal for
organizations with centralized mail centers which manage high
volumes of parcels and physical documents, tasked with their safe,
secure, effective delivery. Integrating seamlessly into centralized
mailroom processes, operators access the smart locker interface
from their device to identify an appropriately sized available
locker in a suitable location. They place the item in the locker,
then an automatic alert with an access barcode is sent to the
recipient who scans the barcode and retrieves the package at their
convenience. Real-time reporting and analytics ensure absolute
visibility of the package’s journey throughout the process.
During the product design process for ParcelPoint Smart Lockers,
Pitney Bowes interviewed 200 enterprise and higher education
leaders to better understand their barriers to efficient package
management. 66 percent of enterprises were concerned about leaving
items unattended and 52 percent felt restricted by storage and
space constraints. Higher education respondents were also concerned
about package security. Now, 88 percent of enterprises and 76
percent of higher education respondents say that lockers have
completely alleviated their security concerns, and 72 percent of
enterprises say lockers have addressed concerns relating to space
and storage.
Smart lockers transform parcel management processes for
government agency and university
The State of Louisiana Office of Technology Services (OTS) is
tasked with the timely and accurate delivery of mail and parcels to
120 branch state agencies and quasi-agency locations across the
Capital area. Prior to the pandemic, a team consisting of six
drivers and five operators hand-delivered mail to approximately
1800 delivery points across the state buildings complex. In 2020,
the need to avoid direct contact and enable employees to access
their mail without entering the building became a priority.
Processing more than 2.5 million mail pieces every month, the OTS
accelerated its transition from in-person mail delivery to smart
locker technology from Pitney Bowes. OTS said, “Now, we have
security, accountability and tracking. Tenants love the service and
the convenience of the locker system, and we love the ease-of-use,
generous screen size, quick configuration and installation.”
Washburn University is a public university in Kansas with just
under 7000 students. The pandemic accelerated the need for
contactless experiences across the campus to ensure the health and
safety of students and staff. The university also wanted to deliver
a better university bookstore experience. Pitney Bowes delivered a
solution that would allow students the ability to buy online and
pick up from a smart locker. Now, students are able to place their
bookstore orders online and pick up their items when it’s
convenient with the scan of a simple barcode. The university also
uses the lockers for different campus needs such as returning
students’ items from Lost and Found to their owners.
To find out more, listen to ‘Modernizing Processes with
Contactless Delivery’ here. For insights on the future of work and
return to the office, catch up on our recent webinar here.
1 Delivery outside of the contiguous U.S. may take longer than
four weeks
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global technology company providing
commerce solutions that power billions of transactions. Clients
around the world, including 90 percent of the Fortune 500, rely on
the accuracy and precision delivered by Pitney Bowes solutions,
analytics, and APIs in the areas of ecommerce fulfillment, shipping
and returns; cross-border ecommerce; office mailing and shipping;
presort services; and financing. For 100 years Pitney Bowes has
been innovating and delivering technologies that remove the
complexity of getting commerce transactions precisely right. For
additional information visit Pitney Bowes at
www.pitneybowes.com.
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John Spadafora Pitney Bowes M +1 518 708 3466
john.spadafora@pb.com
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