Information Control Company Partners with Pitney Bowes to Transform the Customer Engagement Process
October 27 2016 - 8:00AM
Business Wire
Pitney Bowes (NYSE:PBI), a global technology company that
provides innovative products and solutions to power commerce, today
announced a new alliance with Information Control Company LLC
(ICC), a user-first, data-driven consulting and implementation
company, headquartered in Columbus, OH. The two companies will
leverage each other’s strengths to offer a digital omnichannel
solution that transforms the customer onboarding process and
increases customer engagement for the retail and retail banking
industries.
The solution will be built with the Pitney Bowes EngageOne
Video, which enables organizations to drive customer engagement by
offering their customers a personalized experience to interact with
subject matter experts. “When you deliver information in a highly
engaging way, customers will watch – and keep watching – as long as
the content is relevant and they’re in control,” said Steven
Glaser, ICC’s CEO.
By integrating the powerful capabilities of another Pitney Bowes
product, the Spectrum® Technology Platform, ICC will help
organizations establish a single customer view, connecting islands
of information across accounts, transactions, channels and
geographies to enable them to provide their clients with a
consistent omnichannel experience. “With seamless integration of
information across channels and devices, customers can easily
connect with a company how and when they want,” says Don Jackson,
COO of ICC.
“We are focused on delivering the highest quality customer
engagement solutions to the market,” said Mark Taylor, Senior Vice
President, Software Channels, Pitney Bowes. “ICC’s human-centered
design approach for client solutions, combined with our technology
and products, provides our customers with superior capabilities for
the delivery of digital communications. We are delighted to have
ICC as one of our partners.”
For more information visit: EngageOne Customer Engagement builds
upon a Single Customer View
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global technology company powering
billions of transactions – physical and digital – in the connected
and borderless world of commerce. Clients around the world,
including 90 percent of the Fortune 500, rely on products,
solutions and services from Pitney Bowes in the areas of customer
information management, location intelligence, customer engagement,
shipping, mailing, and global ecommerce. And with the innovative
Pitney Bowes Commerce Cloud, clients can access the broad range of
Pitney Bowes solutions, analytics, and APIs to drive commerce. For
additional information visit Pitney Bowes, the Craftsmen of
Commerce, at www.pitneybowes.com.
About ICC
ICC is a privately held consulting firm focused on connecting
people with innovated technology solutions through engaging and
easy to use design. ICC provides companies with the ability to
acquire, manage and use information to gain insights into business
opportunities and complex business problems. ICC has a wealth of
experience in multiple verticals including Banking and Finance,
Retail, Insurance, Manufacturing and Government Services. For
additional information visit ICC at https://icctechnology.com/.
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version on businesswire.com: http://www.businesswire.com/news/home/20161027005242/en/
Joan Rothman, 203-351-6162Software SolutionsPartner
Marketing & CommunicationsJoan.rothman@pb.com
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