American Family Insurance Selects Pitney Bowes Interactive Video to Inform and Engage Customers
March 07 2016 - 8:00AM
Business Wire
Pitney Bowes to deploy EngageOne Video to
enhance customer experience
Pitney Bowes Inc. (NYSE:PBI), a global technology company that
provides innovative products and solutions to power commerce, today
announced that American Family Insurance, the nation's
third-largest mutual property and casualty insurance company, is
deploying Pitney Bowes’ EngageOne Video technology to enhance the
company’s client engagement strategy.
The company selected Pitney Bowes EngageOne Video, a software
solution designed to create interactive and personalized video
experiences to enhance customer loyalty, improve the new customer
onboarding process, and to strengthen the overall customer
engagement experience.
EngageOne Video will be used with new customers to explain an
individual’s selected policy and coverage areas outlined within
those policies. New customers will receive a personalized video
offering information relevant to their individual policy, and will
have the ability to self-navigate through the video to receive
additional information to answer their questions or concerns.
Existing customers who are due for renewal will also have access
to EngageOne Video. These customers will receive an interactive
video that reviews their current policy selection and presents
additional coverage options that may meet the customer’s changing
needs.
“We are thrilled American Family will be expanding their
longstanding partnership with us,” says Andy Berry, Vice President
of Software Solutions, Pitney Bowes. “With EngageOne Video,
American Family will be able to communicate all aspects of an
individual’s coverage in a way that is accessible and targeted to
each customer’s information needs. This will improve understanding
and create more meaningful and satisfying customer experiences and
engagement.”
To learn more about EngageOne Video, visit
http://www.pitneybowes.com/us/customer-engagement-marketing/synchronized-communications-execution/engageone-video-for-real-time-content.html.
About Pitney Bowes
Pitney Bowes is a global technology company offering innovative
products and solutions that enable commerce in the areas of
customer information management, location intelligence, customer
engagement, shipping and mailing, and global ecommerce. More than
1.5 million clients in approximately 100 countries around the world
rely on products, solutions and services from Pitney Bowes. For
additional information, visit Pitney Bowes at www.pb.com.
About American Family Insurance
Madison, Wisconsin-based American Family Insurance is the
nation's third-largest mutual property/casualty insurance company
and ranks 358th on the Fortune 500 list. The company sells American
Family-brand products, including auto, homeowners, life, business
and farm/ranch insurance, through its exclusive agents in 19
states. American Family affiliates (The General,
Homesite and AssureStart) also provide options for
consumers who want to manage their insurance matters directly over
the Internet or by phone. Web: www.amfam.com; Facebook:
www.facebook.com/amfam;
Twitter: www.twitter.com/amfam; Google+:
plus.google.com/+amfam/.
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version on businesswire.com: http://www.businesswire.com/news/home/20160307005279/en/
Pitney Bowes Inc.Emily Simmons, 843-467-1071Manager External
RelationsEmily.simmons@pb.com
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