Ventana Research Honors Pitney Bowes with the 2015 Technology Innovation Award for Collaboration
October 09 2015 - 9:30AM
Business Wire
Pitney Bowes acknowledged for innovative
EngageOne Video technology
Ventana Research today announced that Pitney Bowes (NYSE:PBI), a
global technology company that provides innovative products and
solutions to power commerce, has won the Ventana Research 2015
Technology Innovation Award for Collaboration. The annual award
recognizes Pitney Bowes’ EngageOne Video technology and the
application of this technology to provide the best possible
outcomes in productivity, performance and support of an
organization’s goals and objectives. The award recognizes Pitney
Bowes as a pioneering leader that embraces technology to drive
change and increase value for organizations around the world.
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Pitney Bowes named winner of 2015 Ventana
Research Technology Innovation Award for EngageOne Video. (Graphic:
Business Wire)
“The Technology Innovation Awards distinguish pioneers that have
developed clear visionary and transformative technology,” said Mark
Smith, CEO and chief research officer of Ventana Research. “The
Awards allow us to honor technology providers, like Pitney Bowes,
that have gone above and beyond to advance technology through best
practices and leadership, and pioneer new landscapes that will lead
us into our future. The collaborative technology and use of video
in Pitney Bowes’ EngageOne Video will change how companies engage
with customers and consumers.”
“At Pitney Bowes, we leverage physical and digital technologies
to help our clients transform their businesses,” said Mark Wright,
President of Digital Commerce Solutions, Pitney Bowes. “We are
honored to be recognized by Ventana Research for our customer
engagement solution that applies collaborative technologies to
deliver a superior customer experience.”
EngageOne Video is a first-of-a-kind customer engagement
solution that delivers interactive communications designed
specifically for each viewer. The technology helps
telecommunications companies explain data and usage charges on
billing statements; turns complicated insurance policies into
interactive educational tutorials; and empowers financial service
providers with the ability to better understand and communicate
investment options to clients. Each EngageOne Video acts as a
customer service, sales, and marketing resource as viewers create
their own experiences through self-selection of topics and actions
relevant to their needs. Available around the clock for the
always-on customer, EngageOne Video is developed for the individual
consumer and can be accessed through any device of their
choosing.
EngageOne Video offers human-like communications that improve
customer satisfaction, lower call center volumes, and deliver
higher customer retention rates. With the ability to draw on
individual consumer insights, EngageOne Video can present tailored
information for new customer on-boarding or billing inquiries, as
well as deliver up-sell and cross-sell opportunities specific to
the account.
By fusing Big Data and predictive analytics with customer
intelligence, EngageOne Video provides a significant customer
service advantage over static videos. Organizations hoping to
address specific questions can build in intelligence, and add
prompts and content most relevant to the customer’s immediate
situation. Added functionality, including comprehensive dashboards
showing video performance and success metrics can also provide
organizations with insights into common inquiries. This helps
inform future sales and marketing campaigns while improving the
overall customer experience.
About the Technology Innovation Awards
The Technology Innovation Awards, the largest business and
technology leadership awards program in the industry, cover 28
categories spanning from big data to mobile technology to CIO and
CFO awards. Submissions were evaluated by Ventana Research based on
an established set of awards program criteria; these can be seen at
www.ventanaresearch.com/Awards. Those interested in hearing in
detail why the technology was selected can register for Technology
Innovation Awards webinar at
http://ww2.ventanaresearch.com/2015VentanaResearchInnovationAwardsWebinar.html
to get a personal perspective on the award winners and insights
into these award-winning vendors and products along with the
technology vendors they depended on to help their success.
See more at:
http://www.ventanaresearch.com/2015TechnologyInnovationAwardsPR/
About Pitney Bowes
Pitney Bowes is a global technology company offering innovative
products and solutions that enable commerce in the areas of
customer information management, location intelligence, customer
engagement, shipping and mailing, and global ecommerce. More than
1.5 million clients in approximately 100 countries around the world
rely on products, solutions and services from Pitney Bowes. For
additional information, visit Pitney Bowes at www.pb.com.
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Pitney Bowes Inc.Emily Simmons, 843-467-1071Manager External
RelationsEmily.simmons@pb.com
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