Pitney Bowes Business Insight Extends Customer Communication Management Tools with EngageOne Liaison Self-Service Solution
May 18 2011 - 8:30AM
Business Wire
Pitney Bowes Business Insight, a global leader in customer data,
analytics and communication software and services, today announced
the launch of the Pitney Bowes® EngageOne Liaison™ self-service
solution, a comprehensive set of customer self-service and
self-care capabilities. This solution is comprised of best-of-breed
customer and data analytics, billing intelligence, and electronic
bill presentment and payment (EBPP), with the ability to access all
of these capabilities on a mobile device. A new online component of
Pitney Bowes Business Insight’s EngageOne™ communication suite,
EngageOne Liaison empowers businesses to deepen relationships and
engage with each of their customers as individuals by providing a
highly personalized experience across channels. Companies can use
EngageOne Liaison to improve customer profitability, reduce churn,
improve cash flow, accelerate time-to-market and reduce operational
costs to ultimately drive revenue.
Today, many companies have an online business presence but are
not providing a personal online customer experience with a combined
presentment, payment, billing intelligence, mobile and customer
service interactive voice recognition (IVR) portal. As a result,
customer retention is low, call center costs remain high and
companies are missing cross-sell and upsell opportunities.
EngageOne Liaison allows organizations to create smarter bills
based on customer behavior and preference. By applying existing
billing intelligence through analytics, companies can provide
tailored and highly relevant offerings to specific customer
segments in order to increase sales and enhance the customer
experience. Intelligent e-billing also enables customers to access
additional information about their bills, such as utility use,
further reducing call center questions and customer churn.
“Many companies are not maximizing the full potential that
billing can provide for improving the customer experience,
improving retention and increasing revenue,” said Jay Bourland,
senior vice president, customer communication management, Pitney
Bowes Business Insight. “Businesses can and should treat each
customer as an individual, presenting intuitive options. Strong
customer communication management enables lifetime customer
relationships.”
EngageOne Liaison delivers an enhanced call center experience
because representatives view bills exactly as customers are. It is
the only product on the market that delivers integration into IVR
and mobile web, as well as traditional online customer service
channels.
EngageOne Liaison also provides businesses with additional
opportunities to up-sell and cross-sell. For example, utility
companies can partner with appliance companies to present customers
savings on low-energy appliances that can also reduce their energy
costs.
EngageOne Liaison solutions are available for either on-premise
operation or on demand in both business-to-consumer (B2C) and
business-to-business (B2B) models to meet the diverse needs of
enterprises of all sizes.
For more information and to get started with EngageOne Liaison
please contact the Pitney Bowes Business Insight sales team at
800-327-8627, or pbbi.sales@pb.com.
About Pitney Bowes Business Insight
Pitney Bowes Business Insight is a software and services company
that provides solutions to help organizations acquire, serve and
grow relationships with customers and citizens. These solutions
enable lifetime customer relationships by integrating data
management, location intelligence, sophisticated predictive
analytics, rules-based decision making and cross-channel customer
interaction management to increase the value of every customer
communication while also delivering operational efficiencies.
Pitney Bowes Business Insight is a wholly-owned subsidiary of
Pitney Bowes Inc. (NYSE:PBI), a customer communications management
technology leader. For more information, please visit
www.pbinsight.com and www.pb.com.
Pitney Bowes (NYSE:PBI)
Historical Stock Chart
From Jun 2024 to Jul 2024
Pitney Bowes (NYSE:PBI)
Historical Stock Chart
From Jul 2023 to Jul 2024