Pitney Bowes Inc. (NYSE: PBI) today announced the Volly™ secure
digital delivery service, a new cloud-based digital mail
communications platform that will empower consumers to receive,
view, organize, and manage bills, statements, direct marketing,
catalogs, coupons and other content from multiple providers using a
single application. This opt-in, consumer-focused consolidation
service, which also includes online bill pay, will begin to be made
available to consumers in the United States in the second half of
2011.
Doug DeSchutter, President, Customer
Communications, Broadridge Financial Solutions, Inc. (Photo:
Business Wire)
Expanding Pitney Bowes’s Customer Communications Management
(CCM) portfolio, the Volly™ digital delivery service will provide a
secure, electronic means of communication and help organizations
realize significant cost savings, while ultimately empowering
consumers with an opt-in, spam-free experience to help organize and
manage their lives.
With the Volly™ secure digital delivery service, Pitney Bowes
will provide participating high-volume mailers with a
communications service that can expand consumer options while also
giving mailers the ability to:
- integrate with their existing physical
mail delivery processes;
- rapidly deliver cost savings including
reduced operating expenditures.
Pitney Bowes can also help mailers, billers, cataloguers, and
government agencies save time to market and additional valuable
resources by initiating the electronic relationship and connecting
them with each customer.
Pitney Bowes already connects with consumers in their daily
lives. From providing the engine that generates postage labels for
millions of eBay shipments every year, to handling all American
changes of address on an outsource basis for more than 40 million
moves annually -- Pitney Bowes has extensive experience
understanding consumers, and managing consumer interactions and
financial transactions.
Supporting Quotes:
Murray Martin, chairman, president & CEO, Pitney
Bowes Inc.
“In this multi-channel world, consumers are demanding choice in
channel and control of their content. As a natural extension of our
existing business, we will capitalize on our legacy of innovation,
expertise, previous acquisitions, and our intellectual property to
enable our customers to better communicate with their customers,
using the channel they prefer.”
Doug DeSchutter, president, Customer
Communications, Broadridge Financial Solutions,
Inc.
“We are excited to be Pitney Bowes’ first strategic partner for
their Volly™ secure digital delivery service. This service will
increase our clients’ flexibility, choice and control over how they
communicate with their customers and shareholders. Moreover, the
integration of this service with our existing operations and
workflow processes will provide us with further enhanced
capabilities which will enable us to offer our clients new,
innovative services in a cost effective manner.”
Forrester Research
According to a November 2010 independent report by Forrester
Research Inc. entitled “Paperless Plight: Growing Resistance
Outpaces Adoption Among U.S. Bank Account Holders,” “There are few
surprises left in understanding customers’ attitudes to going
paperless. Year in and year out, consumers tell Forrester the same
things: ‘I need the paper for record-keeping,’ ‘I want you to store
years of statements for me,’ ‘I want to be able to print a copy on
my computer.’” The report continues, “As U.S. consumers make
increased use of multiple channels, a new statement model is
needed.”
Pete Basiliere, research director, Gartner
”These new platforms are a powerful form of customer
communications management that spans a consumer’s physical and
digital world. With a mutually managed experience, both the mailer
and the consumer have control. They require contextually aware
content around transactions, promotions and consumer preferences;
and, work best when presented with a look and feel that’s native to
the desktop or handheld device.”
Jeff Hayes, president, InfoTrends
“We believe service bureaus and high volume production printers
need to expand their offerings to include both physical and digital
personalized communications. The key area for investment is
software, particularly products that can be embedded in the
existing workflow to simplify the implementation process and
accelerate new revenue streams.”
Key Facts/Highlights:
Broadridge, a technology services company focused on global
capital markets, processes and distributes nearly 1 billion
shareowner communications annually.
Pitney Bowes launched an entire industry with the introduction
of the postage meter in 1920 and has been responsible for virtually
every technological innovation during the ensuing decades,
including remote postage downloading, Internet postage and
networked digital mailing systems.
Pitney Bowes led the way in providing businesses with the
ability to send their customers electronic versions of their
printed bills and statements. Pitney Bowes also made it possible
for businesses to give their customers the option of viewing and
paying their bills online.
Pitney Bowes is uniquely qualified in this emerging market:
- Current relationship with 74 percent of
high-volume mailers across U.S.;
- The Company generates substantial free
cash flow annually;
- 90 years’ expertise in encryption and
payment security;
- Scalable systems that capitalize on
mailers’ existing infrastructure;
- Intuitive user experience that promotes
mailers’ brands;
- Leadership in Customer Communications
Management technologies;
- One of the world’s largest software
companies, according to Software Magazine;
- Proven coverage across the full
mailstream—both paper and digital.
Tags/Keywords:
Broadridge, secure digital delivery service, catalogs, coupons,
customer communications management, digital mail, digital mailbox,
digital mail platform, direct marketing, electronic payment,
epayment, lifestyle organizer, multi-channel communications,
organizer, paperless, Pitney Bowes, Volly.
Supporting Resources:
Volly™ logo
Video: What Is Volly?
Video: Connecting You With Your Customers
Industry Background
Whitepapers: The Mutually-Managed Customer Experience;
MultiChannel Management
Case study: eCom One and e-Boks
For more information about the Volly™ secure digital delivery
service, visit: www.volly.com
About Broadridge:
Broadridge is the market leader enabling secure and accurate
processing of information for communications and securities
transactions among issuers, investors and financial intermediaries.
Broadridge builds the infrastructure that underpins proxy services
for over 90% of public companies and mutual funds in North America;
processes more than $3 trillion in fixed income and equity trades
per day; and saves companies billions annually through its
technology solutions. For more information about Broadridge, please
visit www.broadridge.com
About Pitney Bowes:
Delivering more than 90 years of innovation, Pitney Bowes
provides software, hardware and services that integrate physical
and digital communications channels. Long known for making its
customers more productive, Pitney Bowes is increasingly helping
other companies grow their business through advanced customer
communications management. Pitney Bowes is a $5.6 billion company
and employs 33,000 worldwide. Pitney Bowes: Every connection is a
new opportunity™. www.pb.com
Volly, the Volly logo, Pitney Bowes, the Pitney Bowes logo and
Every Connection is a new Opportunity are trademarks of Pitney
Bowes Inc. All other trademarks mentioned in this document are the
property of their respective owners.
Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=6563618&lang=en
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