Calzedonia S.p.A Group Selects Medallia for Digital Customer Experience
February 25 2020 - 8:00AM
Business Wire
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced Calzedonia has selected Medallia for
digital experience management of its e-Commerce sites. The solution
enables Calzedonia brands to capture feedback from customers on the
Web and integrate it with data from retail stores, contact centers
and other channels. By combining, organizing and analyzing customer
feedback data, Calzedonia can better understand customer behavior
and act in real-time.
Calzedonia is aware that customers require top notch Web and
mobile experiences, and with Medallia Digital they can engage
customers during their digital journey in real-time to understand
the "why" behind their behaviors. By combining the user's
perspective with analytical data, Calzedonia can gain a deep
understanding of its clients’ experiences as they are happening and
along their journey.
Medallia's best practices have allowed Calzedonia to accelerate
time-to-value by leveraging projects already carried out with the
world's leading digital companies.
The objective of the Medallia program is for Calzedonia to
listen to its clients everyday across various channels in 10
countries and 10 languages, to understand their experiences in
real-time, anticipate their needs and act to optimize them across
all brands.
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment.
www.medallia.com
© 2020 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
About Calzedonia
The Calzedonia Group is an Italian company that owns 7 brands
linked to the clothing sector and marketed in single-brand stores
(approximately 4,600) in over 50 countries.
The Calzedonia Group was founded in Verona in 1986. Its founder,
Sandro Veronesi, is today the Chairman and major shareholder of the
Group. Below are the brands owned by the group Calzedonia,
Intimissimi, Tezenis, Falconeri, Atelier Emé, Intimissimi Uomo,
Signorvino.
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version on businesswire.com: https://www.businesswire.com/news/home/20200225005428/en/
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