JLL Expands B2B Experience Management Program With Medallia
February 21 2020 - 8:00AM
Business Wire
Real-Time Insights to Enhance the Client
Experience
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced that JLL, the leading global real
estate consultancy, has expanded its comprehensive experience
management program with Medallia after strong initial success in
Asia Pacific.
Leveraging Medallia Experience Cloud, JLL will now be able to
provide frontline account managers with real-time insights gathered
about customer sentiment to help drive new opportunities, manage
existing relationships and enhance the way employees engage with
its rich client portfolio.
“We are pleased JLL has selected Medallia for unparalleled
actionable insights that will enable them to deliver the superior
experiences that match their superior brand,” said Leslie Stretch,
chief executive officer for Medallia.
“Our clients are at the center of everything that we do and
their success remains our top priority,” says Anthony Couse, CEO,
JLL Asia Pacific. “With these real-time actionable insights, we’re
able to maximize our clients’ experiences to ensure we’re creating
long-term value for their real estate portfolios.”
The company’s experience management program will now cover all
of JLL’s remaining global markets, giving full visibility of
customer sentiment across all client journeys, allowing JLL to take
action quickly to strengthen relationships and improve business
processes.
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com
About JLL
JLL (NYSE: JLL) is a leading professional services firm that
specializes in real estate and investment management. JLL shapes
the future of real estate for a better world by using the most
advanced technology to create rewarding opportunities, amazing
spaces and sustainable real estate solutions for our clients, our
people and our communities. JLL is a Fortune 500 company with
annual revenue of $18.0 billion, operations in over 80 countries
and a global workforce of more than 93,000 as of December 31, 2019.
JLL is the brand name, and a registered trademark, of Jones Lang
LaSalle Incorporated. For further information, visit jll.com.
© 2020 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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PR Contact: Valerie Beaudett press@medallia.com +1 (650)
400-7833
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