Medallia Now Certified in the ServiceNow Store
October 29 2019 - 8:00AM
Business Wire
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced that it has received certification of
its integrations with ServiceNow, available now in the ServiceNow
Store.
The integration with ServiceNow’s Customer Service Management,
gives call center employees a comprehensive view of customer issues
and the ability to quickly resolve them before they impact the
business. The Medallia and ServiceNow integration will allow for
seamless routing of feedback via ServiceNow workflows, so the
relevant department can take action.
Medallia has also integrated with ServiceNow’s IT Service
Management, which arms CIOs with critical employee feedback on the
experiences IT is delivering to the organization.
“Delivering an exceptional customer experience is a highly held
value across both ServiceNow and Medallia. Our integrations with
ServiceNow will enable organizations to take control of the
experiences they provide to their employees and customers,” said
Farooq Javed, vice president, alliances and partnerships for
Medallia.
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com
© 2019 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks
are trademarks and/or registered trademarks of ServiceNow, Inc., in
the United States and/or other countries. Other company and product
names may be trademarks of the respective companies with which they
are associated.
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