H&R Block survey reveals online DIY filers think tax reform may impact their tax refund
December 12 2018 - 5:00AM
Most consumers who prepare their own taxes online have been
thinking about how tax reform will impact their tax refund and tax
prep process.
According to an H&R Block (NYSE: HRB) survey of 2,000
taxpayers, almost two-thirds (63 percent) believe their tax
situation will change in 2019 because of tax reform. Seventy-one
percent of taxpayers surveyed who prepare their own tax returns
have mentally prepared themselves for the possibility their refund
will be smaller due to tax reform and 1 in 4 (26 percent) would
blame themselves if their refund was smaller than expected.
“When using H&R Block DIY Online products, do-it-yourself
taxpayers can ease their concerns and customize their experience by
accessing knowledgeable experts whether they want to look for
answers in the help center, chat with a tax expert or have their
return reviewed, signed and filed by a tax expert,” said Heather
Watts, senior vice president and general manager of digital at
H&R Block.
This season H&R Block is offering these assistance options
to do-it-yourself filers to help them feel confident their return
is accurate and they claimed every credit and deduction
allowed:
- DIY Online Help Center, which is found
throughout the DIY Online product, has been redesigned so it’s
easier for clients to find and navigate the self-help options and
get assistance from a seasoned tax expert when necessary.
- Ask a Tax Pro, available Jan. 4, is a service
providing clients unlimited, on-demand access to a highly-trained
tax expert to answer questions as they prepare their own tax
returns online. Clients can also share their screen making it
easier for the expert to address specific questions or areas of
concern.
- Tax Pro Review provides DIY filers the
opportunity to have one of our highly-trained tax pros review their
documents and actual tax return, sign the return, and file it on
their behalf, without coming into an office. Clients are paired
with a tax expert who has the right training and skills to handle
their specific tax situation and knowledge for the specific state
return being filed.
More information on how H&R Block is transforming the tax
experience for consumers is available at
hrblock.com/transformation. Taxpayers who want to start preparing
for tax season 2019 and making the organization process easier for
next year can start using an H&R Block MyBlock account to store
their 2108 tax-related documents.
About H&R Block H&R Block, Inc. (NYSE:
HRB) is a global consumer tax services provider. Tax return
preparation services are provided by professional tax preparers in
approximately 12,000 company-owned and franchise retail tax offices
worldwide, and through H&R Block tax software products for the
DIY consumer. H&R Block also offers adjacent Tax Plus products
and services. In fiscal 2018, H&R Block had annual revenues of
over $3.1 billion with over 23 million tax returns prepared
worldwide. For more information, visit the H&R Block
Newsroom.
For Further Information
Susan Waldron, 816-854-5522, susan.waldron@hrblock.com
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