FiscalNote Announces New AI-powered Enhancements for Fireside - the Industry-leading All-in-one Constituent Relationship Management SaaS Platform
August 06 2024 - 7:01AM
Business Wire
Fireside Unveils Advanced AI Feature to
Revolutionize Legislative Inbox Management - Enhancing Safety,
Efficiency, and Responsiveness of Legislative Offices by
Prioritizing Critical Constituent Communications
FiscalNote Holdings, Inc. (NYSE: NOTE) ("FiscalNote"), a leading
provider of policy and global intelligence, today announced the
launch of a groundbreaking AI sorting feature in its Fireside
platform designed to optimize and modernize how legislative offices
manage, prioritize, and streamline constituent communications
delivered to their email inboxes.
Leveraging FiscalNote’s advanced AI tools and expertise,
Fireside’s new feature provides an instant solution to the massive
and time-consuming challenge of managing the 30,000 constituent
messages legislative offices receive on average each year - while
also providing the tools to quickly identify and separate messages
with threats or self-harm language.
Fireside’s new AI sorting feature empowers users with the
ability to prioritize constituent messages based on their
significance, ensuring critical communications are promptly
addressed. In the event a legislator’s office receives an email
that explicitly mentions a threat of violence, Fireside's AI
sorting feature immediately alerts and flags this message as
high-priority - equipping the legislator’s team with the ability to
inform law enforcement, reassess security measures, and ultimately
protect the safety of the legislator, staff, and the public.
Using the power of large language models (LLMs), the AI sorting
feature evaluates each incoming message for urgency and content,
categorizing them into four primary ranks:
- Threats to the legislator or emails indicating self-harm
- Casework and personal constituent issues requiring immediate
attention
- Meeting requests with the legislator or office
- General topic-related messages, constituting the bulk of
messages
Key Benefits of Fireside’s AI
Sorting
- Enhanced Workflow Management: Streamlines the management
of legislative inboxes by automatically sorting and prioritizing
messages, allowing staff to ensure all constituent messages are
addressed in a timely manner.
- Transparency and Accuracy: Includes an info button for
each sorted message, providing users with insight into the
rationale behind its prioritization. Users can also report
miscategorized messages to refine and optimize ongoing AI sorting
accuracy.
- Seamless Integration: Complements existing
communication, casework, and constituent relations tools within the
Fireside ecosystem, ensuring a smooth addition to the platform's
capabilities.
- Efficiency and Responsiveness: By using Fireside’s AI
sorting feature, lawmakers and their staff can increase the
effectiveness and efficiency of office communications, improving
the relationship between legislators and constituents and building
a deeper sense of trust and confidence in public sector
institutions and their ability to deliver results and solutions
more rapidly.
“FiscalNote is uniquely positioned to deploy our expertise in AI
and the use of LLMs to enhance the efficiency and responsiveness of
the public sector for the benefit of lawmakers, their staff, and
their constituents,” said Josh Resnik, President and Chief
Operating Officer, FiscalNote. “Delivering results through enhanced
communications helps strengthen the critical relationship between
our elected representatives and the people they serve, reinforcing
trust in our public institutions and the services they provide. We
are excited to integrate these new AI enhancements into Fireside to
help our customers meet the challenge of managing and prioritizing
the large volume of inbound constituent messages they face every
day. Further, these features provide yet another example of
FiscalNote bringing impactful new AI features to existing products
for the benefit of our customers.”
About Fireside
Fireside (Part of FiscalNote) is the premier all-in-one
constituent relationship management (CRM) platform built for
Federal, State, and Local governments. Our automated mailroom,
relational database, mobile-ready newsletters, and casework hub are
fully and seamlessly integrated, so all tools are accessible in a
single, comprehensive platform designed to strengthen the ties
between citizens and their government. Fireside’s efficient and
collaborative platform empowers our customers to focus on what
matters most — building stronger, more proactive relationships with
constituents. Fireside was acquired by FiscalNote in May 2021.
About FiscalNote
FiscalNote (NYSE: NOTE) is a leader in policy and global
intelligence. By uniquely combining data, technology, and insights,
FiscalNote empowers customers to manage political and business
risk. Since 2013, FiscalNote has pioneered technology that delivers
critical insights and the tools to turn them into action. Home to
CQ, Dragonfly, Oxford Analytica, VoterVoice, and many other
industry-leading brands, FiscalNote serves thousands of customers
worldwide with global offices in North America, Europe, Asia, and
Australia. To learn more about FiscalNote and its family of brands,
visit FiscalNote.com and follow @FiscalNote.
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Media Nicholas Graham FiscalNote press@fiscalnote.com Investor
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