Worldpay from FIS Extends Partnership with Chargebacks911 to Help Reduce Chargebacks for Merchants
July 28 2022 - 8:00AM
Business Wire
Key facts
- Worldpay from FIS is deepening its partnership with
Chargebacks911 by introducing a broader range of Disputes Deflector
products to merchants.
- Disputes Deflector will help Worldpay’s merchants reduce
chargebacks, costs, and lower fraud.
Financial technology leader Worldpay from FIS® (NYSE: FIS) is extending its partnership with
dispute technology provider, Chargebacks911, by launching an
enhanced range of Disputes Deflector products. These products will
provide merchants with a broader range of solutions to help reduce
chargebacks, lower costs and combat fraud.
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Chargebacks continue to be a big issue for merchants, with a
recent survey finding 65 percent of merchants had reported an
increase in chargeback fraud in 20221. FIS is proactively trying to
ease the chargeback burden on merchants by launching an enhanced
range of Disputes Deflector products.
Disputes Deflector is a set of five chargeback and dispute
avoidance products accessible through one single integration.
Worldpay’s flexible architecture connects merchants to
best-in-class service providers, and through an open platform, they
will be able to leverage consolidated post-transaction fraud
management tools that are integration-friendly and supported by
multiple APIs. This will allow merchants to access the
best-in-class solutions that dramatically streamline chargeback and
dispute inquiry management, while simultaneously gaining access to
the next-generation of payment capabilities and technology which
responds to the growth of eCommerce.
“Changes in consumer preferences and merchant practices have
retailers, card issuers and networks moving away from the manual
dispute management processes,” said Vicky Bindra, Chief Product
Officer at FIS. “Open platforms and flexible architecture are now
vital, allowing automated products that reduce the time and effort
invested in managing and resolving dispute volume. We are delighted
to further expand our partnership with Chargebacks911 to provide
merchants with a comprehensive and innovative product that will
help them fight costly chargebacks.”
“We've been very impressed by Worldpay identifying merchants'
need for automation in managing the increasing complexity of
disputes,” said Monica Eaton-Cardone, COO and Co-Founder of
Chargebacks911. “This consolidated approach will deliver much
needed scale and efficiency as the world becomes more digital. And
as the card brands continue to expand their offerings the task of
managing disputes at all stages requires aggregation and expertise,
best leveraged through a unified platform.”
Chargebacks911 is a global leader in chargeback management and
safeguards over 2.4 billion online transactions every year,
representing clients in 87 different countries2.
About FIS
FIS is a leading provider of technology solutions for merchants,
banks and capital markets firms globally. Our employees are
dedicated to advancing the way the world pays, banks and invests by
applying our scale, deep expertise and data-driven insights. We
help our clients use technology in innovative ways to solve
business-critical challenges and deliver superior experiences for
their customers. Headquartered in Jacksonville, Florida, FIS ranks
#241 on the 2021 Fortune 500 and is a member of Standard &
Poor’s 500® Index. To learn more, visit www.fisglobal.com. Follow FIS on Facebook, LinkedIn
and Twitter (@FISGlobal).
1 Chargebacks 911 2022 Chargeback Field Report
2 Chargebacks 911.com
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version on businesswire.com: https://www.businesswire.com/news/home/20220728005058/en/
Kim Snider, 904.438.6278 Senior Vice President FIS Global
Marketing and Communications kim.snider@fisglobal.com
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