SAN ANTONIO, April 25, 2019 /PRNewswire/ -- For the 10th
consecutive year, Frost Bank received the highest ranking in
customer satisfaction in Texas, as
J.D. Power announced its 2019 U.S. Retail Banking Satisfaction
StudySM. The study ranked banks doing business in
Texas, including regional and
large banks.
With an index score of 884 – in increase of 11 points from the
previous year – Frost ranked highest in customer satisfaction among
all retail banks in Texas. That's
60 index points above the Texas
region average of 824.
"We aren't in business to win awards – we're in business to help
all of our customers succeed," said Frost Chairman and CEO
Phil Green. "At Frost, we believe if
we take care of our customers, recognition will follow. We take
care of our customers at our financial centers, over the phone, at
our 1,200 ATMs, online and via our mobile app."
J.D. Power has studied retail banking for 14 years, but
conducted a separate ranking for Texas banks for only 10 years, and Frost has
topped the Texas list in all 10.
The customer satisfaction study is the longest-running and most
in-depth survey of the retail banking industry, with more than
84,000 customers covering various aspects of their banking
experience. The study measures satisfaction in six factors: account
opening; channel activities; convenience; product/fees; problem
resolution; and communication/advice. Banks are ranked based on
overall customer satisfaction in 11 regions.
About Frost:
Frost is the banking, investments and insurance subsidiary of
Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company
with $31.7 billion in assets at
March 31, 2019. One of the 60 largest
U.S. banks by asset size, Frost provides a full range of banking
investments and insurance services to businesses and individuals in
the Austin, Corpus Christi, Dallas, Fort
Worth, Houston, Permian
Basin, Rio Grande Valley and San
Antonio regions. Founded in 1868, Frost has helped Texans
with their financial needs during three centuries. For more
information, visit www.frostbank.com.
Bill Day
210-220-5427 office
210-288-5498 mobile
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SOURCE Frost Bank