Joins network of Experience Builders transforming customer
engagement with solutions that leverage the
capabilities of Avaya's OneCloud™ platform
CHARLOTTE, N.C., June 9, 2022
/PRNewswire/ -- T-Metrics announces it has been selected
by Avaya, a global leader in solutions that enhance and
simplify communications and collaboration, for membership as a
Technology Partner in the Avaya DevConnect program. Avaya delivers
open, converged, and innovative solutions for contact centers and
unified communications that create exceptional communications
experiences for customers and employees.
The proven interoperability of T-Metrics' CX-2025 advanced
omnichannel contact center SaaS solution with Avaya OneCloud™
solutions deliver a highly scalable, fully featured platform
within a secure environment. This combination provides customers
with a single solution that best fits their needs either
on-premise, in the cloud (public, private, or FedRAMP), or in a
hybrid environment. With the T-Metrics solution, Avaya
customers can realize productivity gains through a single sign-on
and consistent user interface regardless of consumption model.
As a DevConnect Technology Partner, T-Metrics enables Avaya
to offer customers enhanced functionality specifically built for
both governmental agencies and commercial customers that helps
eliminate cloud lock-in, minimize migration costs, and enable work
from anywhere.
"T-Metrics is very excited to join the DevConnect program and
deepen our relationship with Avaya," says Arthur Pravato, CEO of T-Metrics. "Our ability
to integrate with Avaya OneCloud solutions enables customers to
enjoy the benefits of an omnichannel contact center while having
complete control over their migration pace and UC investment
decisions. Together, we can deliver advanced features with
the highest level of security. At T-Metrics, we continue to enhance
our platform while maintaining a sharp focus on security, which is
one reason why we've enjoyed a trusted partner status with the
Department of Defense for decades."
"Technology partners like T-Metrics help Avaya meet our
customers' unique contact center requirements securely," said
Susy Liem, Avaya Vice President of Product Management.
"Customers can be operational quickly because its contact
center solution interoperates with the Avaya OneCloud
eco-system."
The Avaya DevConnect program is part of the Avaya Experience
Builders™ network of Avaya experts, partners, developers, and
customers. This unique global collaborative is exceptionally
positioned to deliver the next-gen customer and employee
experiences businesses need through the Avaya
OneCloud AI-Powered Experience platform. The DevConnect
program promotes the development, compliance-testing and
co-marketing of innovative third-party solutions that are
compatible with standards-based Avaya solutions. Member
organizations have expertise in a broad range of capabilities –
spanning collaboration, management, analytics, reporting and
communications-enabled business process applications – helping
joint customers extend the value of their collaboration and contact
center investments and accelerate the speed at which their
organization delivers true value to the bottom line.
This program currently includes thousands of software and
hardware developer companies, integrators, service providers, and
customers. Members have created a broad array of innovative
solutions tested for Avaya compliance, including natural language
speech recognition applications, mobile and emergency notification
services, specialized computer telephony integration and reporting
capabilities, and applications tailored for specific vertical
industries.
Avaya provides companies with a wide range of technical
education, access, and support for many of its platforms and
interfaces through the DevConnect program, often at no cost to
registered members. Technology Partners receive additional
benefits in terms of in-depth, joint compliance testing activities
and co-marketing support, based on their alignment with Avaya
strategy and value offered to Avaya customers. DevConnect
Technology Partners, like T-Metrics, must meet rigorous criteria
for customer satisfaction, product support, business operations,
marketing, and sales.
Membership information and a listing of solutions developed and
tested under the DevConnect program are available at
http://www.avaya.com/devconnect.
About Avaya
Businesses are built by the experiences
they provide, and every day millions of those experiences are
delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping
what's next for the future of work, with innovation and
partnerships that deliver game-changing business benefits. Our
cloud communications solutions and multi-cloud application
ecosystem power personalized, intelligent, and effortless customer
and employee experiences to help achieve strategic ambitions and
desired outcomes. Together, we are committed to help grow your
business by delivering Experiences that Matter. Learn more at
http://www.avaya.com.
About T-Metrics
T-Metrics is a world-class provider of
next generation omnichannel contact centers and operator systems.
Our ability to leverage existing UC infrastructure, migrate
seamlessly between consumption models, eliminate cloud lock-in, and
onboard within days/weeks - makes T-Metrics one of the most
versatile companies to work with in the industry. Learn more
about T-Metrics at www.tmetrics.com.
Tags: T-Metrics, Avaya, contact centers, channel
partners, communications solutions, devconnect, developers,
resellers, T-Metrics, contact centers
All products, product names, trademarks, and registrations
mentioned are the property of their respective owners, all rights
reserved.
Media Inquiries:
Betsi Bearden
T-Metrics,
Inc.
bbearden@tmetrics.com
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SOURCE T-Metrics