Verint & Avaya Expand Partnership to Bring AI-Based Knowledge Management to Organizations Worldwide, for Better Employee & Cu...
October 28 2020 - 8:30AM
Business Wire
Verint Knowledge Management Tightly Integrated with Avaya
OneCloud CCaaS Contact Center Solution
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced an expanded partnership with Avaya (NYSE:
AVYA), a global leader in solutions to enhance and simplify
communications and collaboration, to integrate Verint Knowledge
Management with Avaya OneCloud CCaaS, a modern browser-based
desktop that consolidates relevant customer details, including
customer journey touchpoints, and frequently used applications into
a consolidated view to increase customer responsiveness, eliminate
screen switching and personalize customer interactions*.
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Through this deep technology integration, enterprises can
empower employees with zero-click knowledge on their desktop, to
provide instant, accurate and contextual advice to ensure customer
success, fuel agent performance, and maximize employee
productivity. Verint Knowledge Management uses patented, artificial
intelligence (AI) infused search technology to create a more
automated, natural and innovative way to connect people to
knowledge. It is an easy-to-use solution that works out of the box,
helping provide immediate benefits with a rapid cloud
deployment.
“Avaya and Verint are committed to improving the experiences of
both customers and employees by delivering deep technology
integration across our SaaS offerings,” said Anthony Bartolo,
executive vice president and chief product officer, Avaya. “Cloud
solutions support a faster path to return on investment, which
continues to be a strong focus of our product strategy. Verint’s
AI-infused knowledge management capabilities surface relevant
information in a cognitive and contextual manner to help employees
be more responsive to customer needs.”
This latest announcement is an expansion of the Verint and Avaya
partnership, which has been in place for more than 15 years. Avaya
currently incorporates a broad set of Verint solutions on-premise
and in the cloud, including recently added Verint SaaS solutions
for Engagement Management, Adaptive Fraud and Experience
Management.
“We continue to build on our strong partnership with Avaya, and
this latest integration extends our relationship with SaaS
solutions targeted at the contact center and back office for the
enterprise and SMB markets,” says Verint’s John Bourne, senior vice
president, global channels and alliances. “This underpins Verint’s
commitment to supporting customer success in the cloud and
expanding our global partner ecosystem. We are uniquely positioned
with AI-based solutions to improve customer and workforce
experiences while balancing operational efficiency.”
For more information on Verint’s Customer Engagement portfolio,
click here.
About Avaya
Businesses are built by the experiences they provide, and every
day millions of those experiences are delivered by Avaya Holdings
Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of
work, with innovation and partnerships that deliver game-changing
business benefits. Our cloud communications solutions and
multi-cloud application ecosystem power personalized, intelligent,
and effortless customer and employee experiences to help achieve
strategic ambitions and desired outcomes. Together, we are
committed to help grow your business by delivering Experiences that
Matter. Learn more at http://www.avaya.com.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
*The expanded partnership agreement was completed September
2020.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2020, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2020, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20201028005385/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com
Alex Alias Avaya alalias@avaya.com
Investor Relations Alan Roden Verint Systems Inc.
alan.roden@verint.com
Mike McCarthy Avaya mikemccarthy@avaya.com
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