Avaya (NYSE: AVYA) and Komutel, in close collaboration with
Combat Networks, Bell Canada and the Ontario Provincial Police
(OPP), has conducted the first Next Generation 9-1-1 (NG9-1-1) test
call transfer in Canada. NG9-1-1 carries the promise of more
effective call handling for public safety personnel with the goal
of improving outcomes in emergency situations, including those that
are life-threatening.
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NG9-1-1 is a cross-industry initiative that strengthens and
improves how 9-1-1 calls are handled. It reimagines the response
possibilities of emergency services, allowing responding agencies
the opportunity to have greater context, smoother workflows, and
improved operating efficiency. This ultimately helps empower public
safety agencies to respond to emergencies with greater speed and
effectiveness for better outcomes that save lives and property.
Effective handling of 9-1-1 calls often starts at a Primary
Public Safety Answering Point (PSAP) where calls are triaged before
transfer to the appropriate Secondary PSAP that will take the lead
in responding to the incident. While this is standing operating
procedure for Enhanced 9-1-1 (E9-1-1) today, the first NG9-1-1 test
call transfer from one PSAP to another has taken place in Canada,
marking a significant milestone toward establishing robust NG9-1-1
services. The call originated from the Bell Canada Emergency
Services IP network (ESInet) to the OPP General Headquarters in
Orillia where it was transferred across the new network to a PSAP
in Quebec.
“For an entire generation, 9-1-1 systems and operations have
remained mostly unchanged while communications technology such as
the internet, cloud, and mobility have raced ahead,” said Allan
Mendelsohn, Principal Consultant, and Public Safety Practice Lead,
Avaya. “We all have a role to play in realizing the vision for
NG9-1-1 in Canada. Avaya is a communication solution provider
spanning the entire continuum of public safety–from the enterprise
office worker placing an emergency call, to a PSAP, to mobile first
responders, and to healthcare professionals at hospitals and trauma
centers. It’s a role we take seriously.”
“Citizens expect much more when calling 9-1-1 today, such as the
ability to text to 9-1-1, and the move to NG9-1-1 will help get us
there,” said Deputy Commissioner Rose DiMarco, Commander Ontario
Provincial Police Traffic Safety and Operational Support. “This is
a key milestone that is the next step towards more fully
implementing Next Generation 9-1-1 services across Canada.”
“Bell is pleased to enable this important milestone in the
evolution of NG9-1-1 in Canada with our advanced ESInet
technology,” said Nicholas Payant, Bell’s Vice President of
Connectivity and Reliability. “Alongside our technology partners,
we’re ready to deliver the next generation of innovative 9-1-1
services to public safety and other first responders to support
their essential roles in keeping Canadians healthy and safe.”
“Our team members have been active participants and contributors
to CRTC Emergency Services Working Group (ESWG) for several years,
which uniquely enables us to partner with PSAPs in order to
implement NG9-1-1 solutions as envisioned for Canada,” said Yves
Laliberté, President, Komutel. “We have combined our technical
expertise and collective portfolios with a best of breed approach
to helping public safety agencies and their Public Safety Answering
Points (PSAPs) evolve from Basic 9-1-1 (B9-1-1) and Enhanced 9-1-1
(E9-1-1) to Next Generation 9-1-1 (NG9-1-1). These customer centric
innovations are further enabled by leveraging our open and
software-based architectures, and commitment to industry standards
as adopted and deployed in Canada.”
“This is new ground for everyone, so we’ve applied our best
integration specialists to iterate through these trials on behalf
of everyone in Canada,” said Christopher Emery, Chief Executive
Officer at Combat Networks. “The dedicated team of professionals
from Bell Canada, the OPP, and our vendor partners, Avaya and
Komutel, have demonstrated that both the technology and expertise
for future successful NG9-1-1 deployments are ready to meet and
exceed the new standard for Emergency Services in Canada.”
Learn more about Avaya’s Public Safety Communications &
Next-Gen Emergency Services.
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya Holdings Corp.
(NYSE: AVYA). For over one hundred years, we’ve enabled
organizations around the globe to win – by creating intelligent
communications experiences for customers and employees. Avaya
builds open, converged and innovative solutions to enhance and
simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re
committed to innovation, partnership, and a relentless focus on
what’s next. We’re the technology company you trust to help you
deliver Experiences that Matter. Visit us at www.avaya.com.
About Komutel
Komutel is a leading developer of 9-1-1 communication solutions
which are easily integrated with our Public Safety Client’s
existing telecommunications and IT infrastructure (IT, VoIP, TDM,
UC, Centrex, VM, mobiles, and radio). Komutel’s portfolio of 9-1-1
solutions is designed to be cost effective, and facilitate
migration from legacy environment to NG9-1-1(Nena i3) standards
while minimizing risks and disruptions as much as possible. Based
on Open Standards, the Komutel architecture enables clients to
configure the modular applications according to their specific
needs, requirements and operational preferences. Komutel is a
privately-owned company founded in 2001.
About Combat Networks
Since July 2001, Combat Networks has assisted its customers by
designing and architecting state of the art high-performance
networks. We have been installing, and training supported vendor
solutions as well as maintaining, monitoring (NOC), and
troubleshooting as required. Headquartered in Ottawa and with
offices across Canada, we serve many of the country’s largest
Federal and Provincial Government Departments, National Defense
Interests and Fortune 1000 companies. Our corporate mission is to
be recognized by our customers as the most knowledgeable, most
responsive, and most valuable external resource for network
infrastructures where security, performance, and reliability are
vital requirements.
Everyone at Combat is focused and dedicated to your success by
providing a complete lifecycle solution from network planning and
project management through to post-sales support and network
transition services. Combat has the people, skills, and products to
work for you at all stages of the network infrastructure
lifecycle.
About Bell
Canada’s largest communications company with more than 22
million consumer and business connections, Bell provides advanced
broadband wireless, TV, Internet and business communication
services throughout the country. Bell Media is Canada’s premier
multimedia company with leading assets in television, radio, out of
home and digital media. To learn more, please visit Bell.ca or
BCE.ca.
About Ontario Provincial Police
Please visit www.opp.ca
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
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"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
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For media inquiries: Alex Alias alalias@avaya.com
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