Increases Customer Loyalty and Drives
Additional Hotel Revenue
HITEC 2019 – Avaya Holdings Corp. (NYSE: AVYA), a
global leader in solutions to enhance and simplify communications
and collaboration, today introduced its new Intelligent Hotel Room
Experience package for partners and hospitality customers. The
Intelligent Hotel Room Experience includes the award-winning Avaya
Vantage™ portfolio of Avaya IX™ Multimedia Devices as the
smartphone application platform designed to transform any hotel
room for a unique guest experience. This digital concierge can
provide services at the touch of a screen or even on voice command,
including venue information, promos, a city guide, in-room dining,
housekeeping, spa reservations, restaurant bookings, thermostat
control, door lock, door camera, plus IPTV and set-top-box
integration.
The Avaya Intelligent Hotel Room Experience – including devices,
application, customization and integration – is now orderable as a
packaged offer from Avaya. Previously, Avaya partners or customers
would have had to work with third party application providers for
the development and support of this type of solution. Now they can
easily purchase an end-to-end integrated solution they can trust
and that is backed up by Avaya’s global support team.
“Every guest desires a first-class experience, and that should
begin the moment they step into their hotel room. With the Avaya
Intelligent Hotel Room Experience, centered around the Avaya
Vantage desktop smartphone, we’re enabling leading hotels and
resorts to provide the experiences that convert customers into
fans,” said Chris McGugan, senior vice president, Solutions &
Technology, Avaya. “Avaya understands that fans are brand advocates
who not only represent repeat business, but drive the word-of-mouth
that is vital to the hospitality industry.”
The Avaya Vantage is an all-glass, Google Play Store certified
programmable smart device that can run cloud-based applications and
supports wired and wireless connectivity. The Intelligent Hotel
Room Experience uses the Avaya Vantage device in conjunction with
the Avaya Breeze CSDK tool. This solution has multiple integration
points into the hotel, including room controls, point-of-sale
systems, property management systems, hotel service providers,
hotel communications, social media posting sites, IPTV controls and
third-party reservation systems.
The Avaya Intelligent Hotel Room Experience is one result of the
extensive ecosystem of Avaya Vantage application developer partners
and solutions that Avaya is actively expanding.
“Hospitality is the #1 vertical opportunity for advanced IP
media devices like the Avaya Vantage. We expect the overall market
for these devices to grow at 11.2% CAGR in terms of shipments
between 2018 and 2025,” said Alaa Sayed, ICT industry director,
Frost & Sullivan. “This is the highest growth rate of any phone
category that we track, and with its focus and investment in
providing unique solutions for this market, Avaya is enabling the
hospitality industry to create experiences that matter for their
guests.”
Avaya also announced further portfolio capabilities, including
additional devices for the Avaya IX™ Hospitality portfolio. Avaya
IX Hospitality Phones H109 and H129 address hospitality customer
demand for analog phone sets that can deliver an Avaya-quality
experience directly to hotel guests without requiring room rewiring
to support Ethernet connections. Since their introduction last
year, Avaya IX Hospitality Phones are being adopted by resorts all
over the world, and receiving high marks from their guests.
To support the special guest experiences that hotels and resorts
provide through their unique brand identities and interior designs,
Avaya has also introduced customizable faceplates and a white color
option for its Avaya IX IP Phones. Now Avaya’s hospitality
customers can provide a seamless and unique look for their room
phones that supports the personality, desirability and familiarity
their brand represents to valued guests.
In addition to working with Avaya’s communications solutions,
each of these devices support “open” connectivity to the on-premise
or cloud communications platform of choice.
Additional Resources
- Learn more about Avaya IX Devices
portfolio and the Avaya IX™ Hospitality Catalog
- Read how your next hotel room may be
much more intelligent
- See how to delight your hospitality
guests with modern communication experiences
- Find more information on Avaya
Intelligent Hotel Experience
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and
collaboration – in the cloud, on-premise or a hybrid of both. To
grow your business, we’re committed to innovation, partnership, and
a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. Visit us
at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology and include, but
are not limited to expected feature releases and statements about
future products, expected cash savings and statements about growth,
exchange listing and improved operational metrics. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Registration Statement on Form 10 filed with the
Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of
such risks and uncertainties, please refer to the Company’s filings
with the SEC that are available at www.sec.gov. The Company
cautions you that the list of important factors included in the
Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking
statements contained in this report may not in fact occur. The
Company undertakes no obligation to publicly update or revise any
forward-looking statement as a result of new information, future
events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom
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For media inquiries:Alex Aliasalalias@avaya.com
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