8x8 Named a Leader in 2021 IDC MarketScape for Worldwide UCaaS Service Providers for Enterprise
February 24 2021 - 9:00AM
Business Wire
Company Recognized as a Leader in Both the
Enterprise and SMB MarketScapes
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform, today announced it has been named a Leader
in the IDC MarketScape: Worldwide UCaaS Service Providers for
Enterprise 2021 Vendor Assessment (Doc # US47452521, February
2021). 8x8 was specifically recognized in the areas of innovation,
offering strategy and implementation. 8x8 was also recognized as a
Leader in the 2021 IDC MarketScape: Worldwide UCaaS Service
Providers for SMB 2021 Vendor Assessment (Doc # US47452421,
February 2021).
“Enterprises around the world have an even greater appreciation
for communications technologies that improve their ability to be
productive and collaborate, inside and outside the traditional
walls of their business,” said Denise Lund, Research Director, WW
Telecom and Unified Communications at IDC. “8x8 was recognized as a
Leader in the IDC MarketScape for Worldwide UCaaS Service Providers
for Enterprise due to its appeal to large organizations with
distributed offices and employees. 8x8 should be considered when
needing an integrated, flexible platform, including direct routing
for Microsoft Teams and contact center options, that is tailorable
to different end user personas that exist across the
organization.”
The 8x8 integrated cloud communications and contact center
product enables organizations with a distributed workforce to
connect, collaborate and engage from anywhere with enterprise-grade
reliability and quality of service. 8x8 Work includes voice
communications, team chat and video meetings in a single unified
application for desktop and mobile devices, offering seamless
communications and collaboration that enables workers to move from
a group chat to a private conversation, or from a call to a video
meeting at the click of a button.
“As global organizations advance digital transformation efforts
and shift to the cloud, optimizing communications, collaboration
and engagement between employees, partners and customers is a top
priority,” said Dejan Deklich, Chief Product Officer at 8x8, Inc.
“We are honored to be recognized as an IDC MarketScape Leader in
both reports. This recognition highlights our ongoing commitment in
delivering an integrated cloud communications and contact center
platform that meets the unique needs of organizations, from SMBs to
the enterprise, as they enhance employee and customer
experience.”
8x8 offers full Public Switched Telephone Network (PSTN)
replacement services and global calling plans in 42 countries
across six continents. This allows multinational organizations to
consolidate and administer their communications infrastructure
globally, providing users with access to local or toll free
numbers, short-code dialing, and emergency services to comply with
local laws and regulations. In addition, 8x8 Voice for Microsoft
Teams allows Microsoft Teams users, including contact center
agents, to make and receive PSTN calls using the native Microsoft
Teams app with direct routing from 8x8.
Get the IDC MarketScape: Worldwide UCaaS Service Providers for
Enterprise 2021 Vendor Assessment excerpt to learn why 8x8 was
recognized as a Leader.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The
research methodology utilizes a rigorous scoring methodology based
on both qualitative and quantitative criteria that results in a
single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which
the product and service offerings, capabilities and strategies, and
current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software-as-a-Service provider of
contact center, voice communications, video, chat and API solutions
powered by one global cloud communications platform. 8x8 empowers
workforces worldwide to connect individuals and teams so they can
collaborate faster and work smarter. Real-time business analytics
and intelligence provide businesses unique insights across all
interactions and channels so they can delight end-customers and
accelerate their business. For additional information, visit
www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20210224005294/en/
8x8, Inc. Contacts:
Media: John Sun, 1-408-692-7054 john.sun@8x8.com
Investor Relations: Victoria Hyde-Dunn, 1-669-333-5200
victoria.hyde-dunn@8x8.com
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