Plantronics Deploys Salesforce CRM for Better Communication and Collaboration
December 18 2008 - 8:00AM
PR Newswire (US)
Company leverages the Salesforce CRM suite of applications to
enhance global customer care SAN FRANCISCO, Dec. 18
/PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the
enterprise cloud computing company, today announced that
Plantronics, Inc. (NYSE:PLT) is rolling out Salesforce CRM to its
distribution partners around the globe to foster greater
communication and collaboration for increased partner success. In
addition, Plantronics has deployed Salesforce CRM to track and
manage its customer data and improve service from its call centers
in the U.S., Mexico, Netherlands, India and China. (Logo:
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO)
Plantronics is one of the 51,800 companies of all sizes, industries
and geographies that comprised the salesforce.com customer base as
of October 31, 2008. Revenue and subscribers will be recognized as
the service is delivered. "Our contact management system needed an
upgrade. We were looking for a way not only to better manage our
contacts, but also to improve our relationship with partners and
our sales, service and marketing operations," said Ed Romson,
director, Global Customer Care at Plantronics. "Salesforce CRM and
the Force.com AppExchange provided us with tools we needed to
develop a solution tailored for our exact needs." With the
assistance of salesforce.com professional services, it took
Plantronics just a few months to design, deploy and customize its
global Salesforce CRM solution. In addition to Salesforce CRM,
Plantronics tapped applications from the Force.com AppExchange,
including Appirio and Postcode Anywhere. Now the company has a
single, central location for all customer data, and teams in sales,
marketing and service have immediate access to up-to-date, correct
information no matter where they are located. Among the many
benefits, Plantronics is particularly enjoying the ability that
Salesforce CRM provides to capture feedback and information on
products from its customers. Analyzing call volumes by product as
well as details about service requests is helping the company make
faster, more informed decisions about product development.
"Salesforce CRM puts a wealth of information at our fingertips,"
added Romson. "And because we're using Salesforce across our
business, we're seeing operational improvements in all departments
as well as gaining a way to improve our customer and partner
relations." About Plantronics In 1969, a Plantronics headset
carried the historic first words from the moon: "That's one small
step for man, one giant leap for mankind." Since then, Plantronics
has become the headset of choice for mission-critical applications
such as air traffic control, 911 dispatch and the New York Stock
Exchange. Today, this history of innovation is the basis for every
audio product we build for the office, contact center, personal
mobile, entertainment and residential markets. The Plantronics
family of brands includes Plantronics, Altec Lansing and Clarity.
For more information, go to http://www.plantronics.com/ or call
(800) 544-4660. About salesforce.com Salesforce.com is the
enterprise cloud computing company. The company's portfolio of SaaS
applications, including its award-winning CRM, available at
http://www.salesforce.com/products/, has revolutionized the ways
that customers manage and share business information over the
Internet. The company's Force.com PaaS enables customers,
developers and partners to build powerful on-demand applications
that deliver the benefits of multi-tenancy across the enterprise.
Applications built on the Force.com platform, available at
http://www.force.com/, can be easily shared, exchanged and
installed with a few simple clicks via salesforce.com's Force.com
AppExchange marketplace available at
http://www.salesforce.com/appexchange/. As of October 31, 2008,
salesforce.com manages customer information for approximately
51,800 customers including ABN AMRO, Dow Jones Newswires, Japan
Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
salesforce.com applications should make their purchase decisions
based upon features that are currently available. Salesforce.com
has headquarters in San Francisco, with offices in Europe and Asia,
and trades on the New York Stock Exchange under the ticker symbol
"CRM". For more information please visit
http://www.salesforce.com/, or call 1-800-NO-SOFTWARE. Copyright
(c) 2008 salesforce.com, inc. All rights reserved. Salesforce and
the "no software" logo are registered trademarks of salesforce.com,
inc., and salesforce.com owns other registered and unregistered
trademarks. Other names used herein may be trademarks of their
respective owners. Altec Lansing, Clarity, Plantronics, and Sound
Innovation are trademarks or registered trademarks of Plantronics,
Inc. All other trademarks are the property of the respective
owners. http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO
http://photoarchive.ap.org/ DATASOURCE: Salesforce.com CONTACT:
Katy Dormer of salesforce.com, +1-415-901-8595, Web Site:
http://www.plantronics.com/ http://www.salesforce.com/
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