USA Technologies Reports Second Quarter Fiscal Year 2021 Results

USA Technologies, Inc. (NASDAQ:USAT) (“USAT” or the “Company”), a cashless payments and software services company that provides end-to-end technology solutions for the self-service retail market, today reported results for the fiscal year 2021 second quarter.

“We continue to make great progress on the operating initiatives we laid out for this fiscal year, which include – driving sustainable organic growth, right sizing the Company's cost structure, and investing in people and culture, in order to achieve excellence,” said Sean Feeney, chief executive officer, USA Technologies. “Many existing and potential new customers are seeing the value of being on our platform as a service, from our cashless devices to logistics software. We are also making strides in right sizing the Company's cost structure, reporting a 28% decrease in operating expenses for the quarter when compared to FY Q2 20 and a 24% decrease in the first six months of this fiscal year. We have begun to allocate a portion of the savings to the products, systems and services that the Company needs to scale.”

“While the rebound in our industry from the impact of the pandemic, and in turn our business, has been slower than we expected when we laid out our FY 21 financial goals, we are incredibly proud of all the Company has accomplished in this short amount of time. We believe we have the right team in place, with tailwinds that we expect will help drive our business. The increasing shift to contactless payments and unattended retail have created demand for cashless products, and we are making the right investments to position us well for success,” concluded Feeney.

Financial Highlights:

Revenue of $38.3 million increased 3.8% compared to the first quarter 2021, and decreased 13.1% compared to the second quarter 2020
- License and transaction fee revenue of $33.2 million increased 0.3% compared to the first quarter 2021, and decreased 7.1% compared to the second quarter 2020
- Equipment revenue of $5.1 million, an increase of 34.5% compared to the first quarter 2021 and decrease of 38.9% compared to the second quarter 2020
Active devices, defined as devices that have communicated or transacted with the Company in the last 12 months, totaled 1,154,932 connections at the end of the second quarter of 2021 compared to 1,133,754 at the end of the first quarter of 2021 and 1,089,406 at the end of the second quarter of 2020
Active customers, defined as customers that have at least one device that has communicated with the Company in the last 12 months, totaled 18,304 at the end of the second quarter of 2021 compared to 16,489 at the end of the second quarter of 2020
Total connections, the performance metric for devices the Company has previously reported, totaled 1,358,000 at the end of the second quarter of 2021, compared to 1,335,000 at the end of the first quarter of 2021 and 1,255,000 at the end of the second quarter of 2020
Gross margin of 32.1% compared to 29.0% in the second quarter of 2020
Operating loss of $(2.6) million, a significant improvement compared to operating loss of $(7.8) million in the second quarter of 2020
Net loss applicable to common shares of $(2.9) million, or $(0.04) per basic share compared to net loss applicable to common shares of $(8.4) million, or $(0.13) per basic share in the second quarter of 2020
Adjusted EBITDA(a) of $1.0 million compared to $(0.9) million in the second quarter of 2020
Ended the quarter with $28.2 million in cash and cash equivalents

(a) Adjusted earnings before income taxes, depreciation, and amortization (“Adjusted EBITDA”) is a non-GAAP measurement. See Reconciliations of Non-GAAP Measures for a reconciliation of Adjusted EBITDA to net loss

Operational Highlights:

Relisted on the Nasdaq Global Select Market on Nov. 19, 2020, under the ticker symbol “USAT”
Announced that the Company will transition its corporate identity to exclusively operate under the name Cantaloupe, Inc.
Appointed Ravi Venkatesan in the newly created position of Chief Technology Officer

Fiscal Year 2021 Outlook:

“The impact of the pandemic continues to be a challenge in many ways, and for us, that includes headwinds on transaction and equipment revenue,” said Wayne Jackson, chief financial officer, USA Technologies. “As a result of COVID-19’s persistence and our updated assumptions around timing of a successful vaccine rollout, we have pushed out our expectations on when the virus will have less of an impact on our market and business. Therefore, we have revised our FY2021 revenue guidance to be between $163 million and $171 million, down from a range of $170 million to $180 million, net loss applicable to common shares to be between $(21) million and $(17) million, down from $(14.1) million and $(11.1) million, and now expect our Adjusted EBITDA to be between $1 million and $4 million.”

Webcast and Conference Call

USA Technologies will host a conference call and webcast at 4:30 p.m. Eastern Time today. To participate in the conference call, please dial (866) 393-1608 approximately 10 minutes prior to the call. International callers should dial (224) 357-2194. Please reference conference ID # 7541066. A live webcast of the conference call will be available at https://usatechnologiesinc.gcs-web.com/events-and-presentations. Please access the website 15 minutes prior to the start of the call to download and install any necessary audio software.

A telephone replay of the conference call will be available from 7:30 p.m. Eastern Time on February 4, 2021 until 7:30 p.m. Eastern Time on February 7, 2021 and may be accessed by calling +1 (855) 859-2056 (domestic dial-in) or +1 (404) 537-3406 (international dial-in) and reference conference ID # 7541066.

An archived replay of the conference call will also be available in the investor relations section of the company's website.

About USA Technologies

USA Technologies, Inc. is a cashless payments and software services company that provides end-to-end technology solutions for the self-service retail market. USAT is transforming the unattended retail community by offering one integrated solution for payments processing, logistics, and back-office management. The Company’s enterprise-wide platform is designed to increase consumer engagement and sales revenue through digital payments, digital advertising and customer loyalty programs, while providing retailers with control and visibility over their operations and inventory. As a result, customers ranging from vending machine companies, to operators of micro-markets, gas and car charging stations, laundromats, metered parking terminals, kiosks, amusements and more, can run their businesses more proactively, predictably, and competitively.

Discussion of Non-GAAP Financial Measures:

This press release contains discussion of adjusted EBITDA, a non-GAAP financial measure which is not required or defined under U.S. GAAP (Generally Accepted Accounting Principles). Generally, a non-GAAP financial measure is a numerical measure of a company's performance, financial position or cash flows that either excludes or includes amounts that are not normally excluded or included in the most directly comparable measure calculated and presented in accordance with U.S. GAAP. Reconciliations between non-GAAP financial measures and the most comparable U.S. GAAP financial measures are set forth below in Financial Schedule D.

We use these non-GAAP financial measures for financial and operational decision-making purposes and as a means to evaluate period-to-period comparisons. We believe that these non-GAAP financial measures provide useful information about our operating results, enhance the overall understanding of past financial performance and future prospects and allow for greater transparency with respect to metrics used by our management in its financial and operational decision making. The presentation of this financial measure is not intended to be considered in isolation or as a substitute for the financial measures prepared and presented in accordance with U.S. GAAP, including our net income or net loss or net cash used in operating activities. Management recognizes that non-GAAP financial measures have limitations in that they do not reflect all of the items associated with our net income or net loss as determined in accordance with U.S. GAAP, and are not a substitute for or a measure of our profitability or net earnings. Adjusted EBITDA is presented because we believe it is useful to investors as a measure of comparative operating performance. Additionally, we utilize Adjusted EBITDA as a metric in our executive officer and management incentive compensation plans.

We define Adjusted EBITDA as net loss before (i) interest income, (ii) interest expense, (iii) income taxes, (iv) depreciation, (v) amortization, (vi) stock-based compensation expense, and (vii) non-recurring fees and charges that were incurred in connection with the 2019 Investigation and financial statement restatement activities as well as proxy solicitation costs.

Forward-looking Statements:

All statements other than statements of historical fact included in this release, including without limitation USAT’s future prospects and performance, the business strategy and the plans and objectives of USAT's management for future operations, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. When used in this release, words such as “may,” “could,” “expect,” “intend,” “plan,” “seek,” “anticipate,” “believe,” “estimate,” “guidance,” “predict,” “potential,” “continue,” “likely,” “will,” “would” and variations of these terms and similar expressions, or the negative of these terms or similar expressions, as they relate to USAT or its management, may identify forward-looking statements. Such forward-looking statements are based on the reasonable beliefs of USAT's management, as well as assumptions made by and information currently available to USAT's management. Actual results could differ materially from those contemplated by the forward-looking statements as a result of certain factors, including but not limited to the incurrence by USAT of any unanticipated or unusual non-operational expenses which would require us to divert our cash resources from achieving our business plan; the uncertainties associated with COVID-19, including its possible effects on USAT’s operations, financial condition and the demand for USAT’s products and services; the ability of USAT to predict or estimate its future quarterly or annual revenue and expenses given the developing and unpredictable market for its products; the ability of USAT to retain key customers from whom a significant portion of its revenues is derived; the ability of USAT to compete with its competitors to obtain market share; the ability of USAT to make available and successfully upgrade current customers to new standards and protocols; whether USAT's existing or anticipated customers purchase, rent or utilize ePort or Seed devices or our other products or services in the future at levels currently anticipated by USAT; disruptions to our systems, breaches in the security of transactions involving our products or services, or failure of our processing systems; or other risks discussed in USAT’s filings with the U.S. Securities and Exchange Commission, including but not limited to its Annual Report on Form 10-K for the year ended June 30, 2020 and its Quarterly Reports on Form 10-Q for the quarters ended September 30, 2020 and December 31, 2020. Readers are cautioned not to place undue reliance on these forward-looking statements. Any forward-looking statement made by us in this release speaks only as of the date of this release. Unless required by law, USAT does not undertake to release publicly any revisions to these forward-looking statements to reflect future events or circumstances or to reflect the occurrence of unanticipated events. If USAT updates one or more forward-looking statements, no inference should be drawn that USAT will make additional updates with respect to those or other forward-looking statements.

--F—USAT

USA Technologies, Inc.

Condensed Consolidated Balance Sheets

(Unaudited)

($ in thousands, except share data)

December 31, 2020

June 30, 2020

Assets

Current assets:

Cash and cash equivalents

28,162

31,713

Accounts receivable, net

20,080

17,273

Finance receivables, net

7,196

7,468

Inventory, net

8,794

9,128

Prepaid expenses and other current assets

1,419

1,782

Total current assets

65,651

67,364

Non-current assets:

Finance receivables due after one year

10,296

11,213

Property and equipment, net

7,185

7,872

Operating lease right-of-use assets

4,799

5,603

Intangibles, net

21,501

23,033

Goodwill

63,945

Other assets

2,130

1,993

Total non-current assets

109,856

113,659

Total assets

175,507

181,023

Liabilities, convertible preferred stock and shareholders’ equity

Current liabilities:

Accounts payable

26,907

27,058

Accrued expenses

29,479

30,265

Current obligations under long-term debt

3,804

3,328

Deferred revenue

1,648

1,698

Total current liabilities

61,838

62,349

Long-term liabilities:

Deferred income taxes

148

137

Long-term debt, less current portion

13,901

12,435

Operating lease liabilities, non-current

4,241

4,749

Total long-term liabilities

18,290

17,321

Total liabilities

80,128

79,670

Commitments and contingencies

Convertible preferred stock:

Series A convertible preferred stock, 900,000 shares authorized, 445,063 issued and outstanding, with liquidation preferences of $21,113 and $20,779 at December 31, 2020 and June 30, 2020, respectively

3,138

Shareholders’ equity:

Preferred stock, no par value, 1,800,000 shares authorized

—

Common stock, no par value, 640,000,000 shares authorized, 65,285,674 and 65,196,882 shares issued and outstanding at December 31, 2020 and June 30, 2020, respectively

404,433

401,240

Accumulated deficit

(312,192

)

(303,025

)

Total shareholders’ equity

92,241

98,215

Total liabilities, convertible preferred stock and shareholders’ equity

175,507

181,023

USA Technologies, Inc.

Condensed Consolidated Statements of Operations

(Unaudited)

Three months ended

Six months ended

December 31,

($ in thousands, except per share data)

2020

2019

2020

2019

Revenue:

License and transaction fees

33,214

35,754

66,322

70,363

Equipment sales

5,071

8,297

8,840

17,047

Total revenue

38,285

44,051

75,162

87,410

Cost of sales:

Cost of license and transaction fees

20,617

22,579

39,953

44,668

Cost of equipment sales

5,367

8,710

8,668

18,564

Total cost of sales

25,984

31,289

48,621

63,232

Gross profit

12,301

12,762

26,541

24,178

Operating expenses:

Selling, general and administrative

13,831

16,161

30,641

31,342

Investigation, proxy solicitation and restatement expenses

—

3,277

—

9,768

Depreciation and amortization

1,052

1,080

2,120

2,102

Total operating expenses

14,883

20,518

32,761

43,212

Operating loss

(2,582

)

(7,756

)

(6,220

)

(19,034

)

Other income (expense):

Interest income

325

283

675

577

Interest expense

(596

)

(833

)

(3,881

)

(1,298

)

Total other income (expense), net

(271

)

(550

)

(3,206

)

(721

)

Loss before income taxes

(2,853

)

(8,306

)

(9,426

)

(19,755

)

Provision for income taxes

(49

)

(72

)

(89

)

(131

)

Net loss

(2,902

)

(8,378

)

(9,515

)

(19,886

)

Preferred dividends

—

(334

)

(334

)

Net loss applicable to common shares

(2,902

)

(8,378

)

(9,849

)

(20,220

)

Net loss per common share

Basic

(0.04

)

(0.13

)

(0.15

)

(0.33

)

Diluted

(0.04

)

(0.13

)

(0.15

)

(0.33

)

Weighted average number of common shares outstanding

Basic

64,913,364

63,664,256

64,886,183

61,891,197

Diluted

64,913,364

63,664,256

64,886,183

61,891,197

USA Technologies, Inc.

Condensed Consolidated Statements of Cash Flows

(Unaudited)

Six months ended

December 31,

($ in thousands)

2020

2019

OPERATING ACTIVITIES:

Net loss

(9,515

)

(19,886

)

Adjustments to reconcile net loss to net cash used in operating activities:

Stock based compensation

3,149

2,032

Amortization of debt discount and issuance costs

2,657

311

Provision for expected losses

1,286

862

Provision for inventory reserve

1,262

1,006

Depreciation and amortization included in operating expenses

2,120

2,102

Depreciation included in cost of sales for rental equipment

1,054

1,391

Other

957

1,072

Changes in operating assets and liabilities:

Accounts receivable

(2,987

)

2,133

Finance receivables

429

(990

)

Inventory

(928

)

(1,055

)

Prepaid expenses and other assets

243

(411

)

Accounts payable and accrued expenses

195

2,424

Operating lease liabilities

(526

)

(776

)

Deferred revenue

(50

)

(52

)

Net cash provided by operating activities

(654

)

(9,837

)

INVESTING ACTIVITIES:

Purchase of property and equipment

(970

)

(1,361

)

Proceeds from sale of property and equipment

Net cash used in investing activities

(959

)

(1,330

)

FINANCING ACTIVITIES:

Proceeds from long-term debt issuance by Antara, net of issuance costs paid to Antara

—

14,790

Proceeds from equity issuance by Antara, net of issuance costs paid to Antara

—

18,560

Payment of third-party debt issuance costs

—

(33

)

Repayment of 2018 JPMorgan Revolving Credit Facility

—

(10,000

)

Proceeds from 2021 JPMorgan Revolving Credit Facility

1,750

—

Repayment of 2021 JPMorgan Revolving Credit Facility

(1,750

)

—

Proceeds from long-term debt issuance by JPMorgan Chase Bank, N.A., net of debt issuance costs

14,550

—

Repayment of long-term debt

(15,364

)

(2,109

)

Proceeds from exercise of common stock options

—

Payment of Antara prepayment penalty and commitment termination fee

(1,200

)

—

Net cash used in (provided by) financing activities

(1,938

)

21,208

Net (decrease) increase in cash and cash equivalents

(3,551

)

10,041

Cash and cash equivalents at beginning of year

31,713

27,464

Cash and cash equivalents at end of period

28,162

37,505

Supplemental disclosures of cash flow information:

Interest paid in cash

615

565

Supplemental disclosures of noncash financing activities:

Third-party debt issuance costs related to Antara financing, incurred during the six months ended December 31, 2019 and paid the nine months ended March 31, 2020

—

1,947

Registration termination fee related to Antara financing, incurred during the six months ended December 31, 2019 and paid during the nine months ended March 31, 2020

—

1,223

Basis of Presentation and Preparation of Our Condensed Consolidated Financial Statements

As previously disclosed in the Company’s June 30, 2020 Annual Report on Form 10-K and the September 30, 2020 Quarterly Report on Form 10-Q, during the fourth quarter of fiscal year 2020, the Company reclassified certain operating expenses previously reported in the first three quarters of fiscal year 2020 as Selling, general and administrative expenses to Investigation, proxy solicitation and restatement expenses. The reclassifications resulted from management’s conclusion that those operating expenses related to non-recurring professional services fees to assist the Company with accounting and compliance activities following the filing of the 2019 Form 10-K, as well as the proxy solicitation costs incurred in fiscal year 2020. These reclassifications did not affect Total operating expenses or Net loss.

As part of the Company’s financial statement close process for the quarter ended December 31, 2020, management identified that the previously reported reclassification amounts from Selling, general and administrative expenses to Investigation, proxy solicitation and restatement expenses as disclosed in the June 30, 2020 Annual Report on Form 10-K and the September 30, 2020 Quarterly Report on Form 10-Q needed to be revised to properly reflect expense accrual amounts for certain vendors that were incorrectly excluded from the previously calculated amounts. These revisions to the reclassification amounts do not affect the previously reported Depreciation and amortization, Total operating expenses or Net loss for the quarters ended September 30, 2019, December 31, 2019, March 31, 2020, June 30, 2020 or the full year ended June 30, 2020 and other interim reporting periods. The Company analyzed the potential impact of the reclassification error in accordance with the appropriate guidance, from both a qualitative and quantitative perspective, and concluded that the error was not material to any individual interim or annual period.

Operating expenses for each quarter of fiscal year 2020 and other reporting periods before and after the revision discussed above are as follows:

Three months ended

Other reporting periods

($ in thousands)

September 30, 2019

December 31, 2019

March 31, 2020

June 30, 2020

Year ended June 30, 2020

Six months ended December 31, 2019

Nine months ended March 31, 2020

Selling, general and administrative, before revision (a) (b)

17,196

12,520

18,065

12,485

60,266

29,716

47,781

Investigation, proxy solicitation and restatement expenses, before revision (a) (b)

4,476

6,918

2,004

7,894

21,292

11,394

13,398

Additional amounts reclassified from (to) Selling, general and administrative to (from) Investigation, proxy solicitation and restatement expenses

2,015

(3,641

)

2,177

(2,033

)

(1,482

)

(1,626

)

551

Selling, general and administrative, after revision (c)

15,181

16,161

15,888

14,518

61,748

31,342

47,230

Investigation, proxy solicitation and restatement expenses, after revision (c)

6,491

3,277

4,181

5,861

19,810

9,768

13,949

Depreciation and amortization, no change (a) (b) (d)

1,022

1,080

1,107

1,098

4,307

2,102

3,209

Total operating expenses, no change (a) (b) (d)

22,694

20,518

21,176

21,477

85,865

43,212

64,388

(a) The amounts for the three months ended September 30, 2019, December 31, 2019, March 31, 2020 and full year ended June 30, 2020 were presented in the Company’s June 30, 2020 Annual Report on Form 10-K.

(b) The amounts for the three months ended September 30, 2019 were presented in the Company’s September 30, 2020 Quarterly Report on Form 10-Q.

(c) The revised amounts for the three and six months ended December 2019 are presented in the Condensed Consolidated Statements of Operations.

(d) No changes noted for these amounts. The amounts for the three and six months ended December 2019 are presented in the Condensed Consolidated Statements of Operations.

Reconciliation of Net Loss to Adjusted EBITDA

Three months ended December 31,

($ in thousands, including endnotes to table)

2020

2019

U.S. GAAP net loss

(2,902

)

(8,378

)

Less: interest income

(325

)

(283

)

Plus: interest expense

596

833

Plus: income tax provision

Plus: depreciation expense included in cost of sales for rentals

515

757

Plus: depreciation and amortization expense in operating expenses

1,052

1,080

EBITDA

(1,015

)

(5,919

)

Plus: stock-based compensation (a)

1,640

1,742

Plus: investigation, proxy solicitation and restatement expenses (b) (c)

—

3,277

Plus: asset impairment charge (b)

333

—

Adjustments to EBITDA

1,973

5,019

Adjusted EBITDA (d) (e)

958

(900

)

(a)

As an adjustment to EBITDA, we have excluded stock-based compensation, as it does not reflect our cash-based operations.

(b)

As an adjustment to EBITDA, we have excluded the professional fees incurred in connection with the non-recurring costs and expenses related to the 2019 Investigation, financial statement restatement activities, and proxy solicitation costs, and non-cash impairment charges related to long-lived assets because we believe that they represent charges that are not related to our operations.

(c)

The previously reported amounts for the three months ended December 31, 2019 were reclassified to include additional operating expenses that related to non-recurring professional services fees. The adjustment amount for the three months ended December 31, 2019 has been revised as disclosed in the basis of presentation and preparation section of Note 1 to the interim Condensed Consolidated Financial Statements.

(d)

As a result of the adjustment noted in (c), the Adjusted EBITDA for the year ended June 30, 2020 and three months ended June 30, 2020 as previously reported in the Company’s June 30, 2020 Annual Report on Form 10-K should be revised from $(8,253) to $(9,735) and $(85) to $(2,118) respectively. Similarly, the Adjusted EBITDA for the three months ended September 30, 2019 as previously reported in the Company’s September 30, 2020 Quarterly Report on Form 10-Q should be revised from $(4,856) to $(2,841).

(e)

As a result of the adjustment noted in (c) and the subsequent revision to the reclassification amounts as noted in Note 1 to the interim Condensed Consolidated Financial Statements., the Adjusted EBITDA for the three months ended December 31, 2019 as previously reported in the Company’s December 31, 2019 Quarterly Report on Form 10-Q should have been revised from $(2,324) million to $(900) as presented in table above.

QUARTERLY FINANCIAL AND NON-FINANCIAL DATA

The following table shows certain financial and non-financial data that management believes give readers insight into certain trends and relationships about the Company’s financial performance. We believe the metrics (Active Devices and Net New Active Devices, Active Customers and Net Change in Active Customers and Total Number of Transactions and Total Dollar Volume of Transactions) are useful in allowing management and readers to evaluate our strategy of driving growth in devices and transactions and the Financing Structure of Devices metric is useful in allowing management and readers to evaluate the growth of our QuickStart program and direct sales compared to the JumpStart program.

Active Devices and Net New Active Devices (new presentation)

Active Devices is defined as a device that has communicated with us or has had a transaction in the last 12 months. Included in the number of Active Devices are devices that communicate through other devices that communicate or transact with us. A self-service retail location that utilizes an ePort cashless payment device as well as Seed management services constitutes only one device.

Net New Active Devices during the quarter are defined as the net change in Active Devices from prior quarter.

Active Customers and Net Change in Active Customers

The Company defines Active Customers as all customers with at least one active device. Net Change in Active customers is defined by the net change in Active Customers from the prior period.

Total Number of Transactions and Total Dollar Volume of Transactions

Transactions are defined as electronic payment transactions that are processed by our technology-enabled solutions. Management uses Total Number and Dollar Volume of transactions to evaluate the effectiveness of our new customer strategy and ability to leverage existing customers and partners.

Financing Structure of Devices

The Financing Structure of Devices is determined by identifying the gross new devices during the quarter and determining which devices were due to devices financed by the JumpStart program compared to devices financed by the QuickStart program or purchased outright. We monitor this metric as we are able to increase cash collections from direct sales to customers or under QuickStart sales by utilizing lease companies which improves cash provided by operating activities.

As of and for the three months ended

December 31, 2020

September 30, 2020

June 30, 2020

March 31, 2020

December 31, 2019

Devices, new presentation:

Active Devices

1,154,932

1,133,754

1,117,805

1,103,242

1,089,406

Net New Active Devices

21,178

15,949

14,563

13,836

25,744

Customers:

Active Customers

18,304

17,760

17,249

16,808

16,489

Net Change in Active Customers

544

511

441

319

479

Volumes:

Total Number of Transactions (millions)

211.8

201.9

167.7

237.3

243.4

Total Dollar Volume of Transactions (millions)

422.6

406.3

329.1

462.7

476.4

Financing structure of Devices:

JumpStart

4.3

3.0

6.2

1.4

4.3

QuickStart & all others (a)

95.7

97.0

93.8

98.6

95.7

Total

100.0

a) Includes credit sales with standard trade receivable terms.

Highlights of USAT’s devices and customers for the quarter ended December 31, 2020 include:

An increase of 544 Active Customers and 21,178 Active Devices during the quarter;
1,154,932 Active Devices compared to the same quarter last year of 1,089,406, an increase of 65,526 Net New Active Devices, or 6.01%;
18,304 Active Customers to our service compared to the same quarter last year of 16,489, an increase of 1,815 Net Change in Active Customers, or 11.01%.

Total Connections (historical presentation)

Historically, connections is a performance metric that has been used by the Company. Connections to the Company’s service include those resulting from the sale or lease of our POS electronic payment devices, telemetry devices or certified payment software or the servicing of similar third-party installed POS terminals or telemetry devices. The Company records a connection upon shipment of an activated device or the activation of a non-device location on our platform to a customer under contract. If a customer provides sufficient notice to deactivate a device or non-device location, in accordance with the terms of the contract, we stop counting the existing connection as a connection after the applicable notice period. A previously installed telemeter or cashless payment system that is no longer being utilized by our customer is still considered and reported as an existing connection until the customer requests deactivation and the contractual notice period has expired.

As noted in the previous section, management is now focused on Active Devices and Active Customers as set forth in the new presentation above.

As of and for the three months ended

December 31, 2020

September 30, 2020

June 30, 2020

March 31, 2020

December 31, 2019

Total connections, historical presentation

1,358,000

1,335,000

1,320,000

1,289,000