Rackspace Technology Partners with Microcomputer Consulting Group (MCG) To Ensure Secure, Seamless Work Amid the Pandemic
February 09 2021 - 11:05AM
Rackspace Technology™ (NASDAQ: RXT), a leading end-to-end
multicloud technology solutions company, today announced the
successful collaboration with Microcomputer Consulting Group (MCG),
a leading IT outsourcing provider, to provide a more secure,
seamless remote work situation amid the pandemic.
The collaboration – which centered around migrating customers to
Microsoft 365 – has helped increase MCG’s secure email hosting and
access to collaboration tools that are now essential to remote work
success.
MCG’s 100 clients with nearly 2,000 email accounts experienced
an onslaught of phishing and ransomware attacks, any of which could
have been devastating to their businesses, if successful. Rackspace
Technology had previously helped the New York-based company restore
email service during Superstorm Sandy, so the two teams quickly
worked together again on a strategy to transition clients to
Microsoft 365. Even while executing that plan in the middle of the
COVID-19 pandemic, the Rackspace Technology team was able to
transition customers to a more secure service, in most cases over
the course of a weekend.
“There was a significant value prop to partner with Rackspace
Technology because they’ve expertly supported us in previous urgent
and uncertain times. We could assure customers the whole project
would be executed effectively and with limited to no downtime,”
said Ken Goldberg, President of MCG. “The collaboration between our
teams was stellar, the strategy was exactly what we needed, and the
customer service was fantastic. It really was a pleasure working
with the entire Rackspace Technology team.”
In order to transition so many customers in a short period of
time, the Rackspace Technology team planned for a three-phased
approach. Customers experiencing the most attacks were prioritized
and transitioned first. But as phase two approached, the pandemic
occurred, forcing businesses into a remote work culture, creating a
higher urgency for change. While secure email would still be a key
benefit of the transition, customers now desperately needed the
remote work and collaboration services from Microsoft, including
SharePoint, OneDrive and Microsoft Teams.
Rackspace Technology met that urgency with action, quickly
working to transition the rest of MCG’s clients, all with little to
no downtime for employees. The result is a more nimble company that
not only is protected from the potentially costly email attacks,
but has a Microsoft infrastructure that can be scaled to other
products.
“We have a great history with MCG and we were excited to help
their customers improve both their security and collaboration
efforts, especially after the pandemic created such a chaotic work
environment,” said Jeff DeVerter, Chief Technology
Officer, Solutions at Rackspace Technology. “MCG
customers are now set up for further success as the future of work
evolves and new tools are needed.”
About Rackspace Technology
Rackspace Technology is a leading end-to-end multicloud
technology services company. We can design, build and operate our
customers’ cloud environments across all major technology
platforms, irrespective of technology stack or deployment model. We
partner with our customers at every stage of their cloud journey,
enabling them to modernize applications, build new products and
adopt innovative technologies.
Media ContactNatalie SilvaRackspace Technology
Corporate Communicationspublicrelations@rackspace.com
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