NRC Health reveals 2023 Pediatric Experience Perspective
April 06 2023 - 10:00AM
NRC Health, the leading partner in building Human
Understanding® through personalized healthcare solutions and
data-driven insights, today released its 2023 Pediatric
Experience Perspective and trends report. The report takes a broad
view of the pediatric healthcare experience and highlights how the
power of Human Understanding can reframe the fundamentals of
pediatric healthcare.
Providing excellent care for children, adolescents and their
families requires a deep understanding of individual circumstances,
needs, and expectations. The lack of three things – emotional
support, listening, and time spent with patients – appears to offer
a direct path to disappointing patients and families. In fact, NRC
Health data shows that nearly 55 percent of parents feel that
pediatric hospitals should provide better quality care than any
other kind of hospital.1
“Healthcare often feels like a series of transactions,”
said Gregory Makoul, Ph.D., MS, Chief Transformation Officer,
NRC Health. “Our Pediatric Experience Perspective unveils the power
of humanizing care by taking a broad view of experience and
addressing what matters to patients, families, and care teams all
along the way.”
First released to attendees of the NRC Health Pediatric
Collaborative, co-hosted by Phoenix Children’s March 28-29, 2023,
in Phoenix, AZ, the report captures data and insights from 300,000
consumers, the largest online consumer healthcare-consumer
perception study in the U.S., more than 300 healthcare leaders from
98 diverse hospitals and health systems, and 25 million patient
experience touchpoints. Additional findings include:
- Nearly 55 percent of parents feel
that pediatric hospitals should provide better quality care than
any other kind of hospital
- Both inpatient and outpatient
behavioral health volumes have increased markedly since 2020
- Post-discharge alerts are on the
rise - the percentage of children and adolescents needing follow-up
after discharge has increased markedly over the last four years,
particularly in emergency and outpatient settings
- Utilizing hospital websites as first
steps to finding appropriate care is up - consumers are using these
websites just as they shop for other services: first searching,
then reading reviews, and finally diving deeper so they know what
to expect
- Retail clinics continue to appeal to
parents - If forced to wait more than an hour for care, parents are
10 times more likely to provide negative NPS evaluations
The report also includes a selection of the most insightful
trends healthcare leaders need to bear in mind as they work to
strengthen their organizations and build healthier communities.
For additional insights and a look at trends to guide work in
2023, access the NRC Health 2023 Pediatric Experience
Perspective here.
1NRC Health’s Market Insights special study of quality, 2022
About NRC HealthFor more than 40 years, NRC
Health (NASDAQ: NRC) has led the charge to humanize healthcare and
support organizations in their understanding of each unique
individual. NRC Health’s commitment to Human Understanding® helps
leading healthcare systems get to know each person they serve not
as point-in-time insights, but as an ongoing relationship. Guided
by its uniquely empathic heritage, NRC Health’s patient-focused
approach, unmatched market research, and emphasis on consumer
preferences are transforming the healthcare experience, creating
strong outcomes for patients and entire healthcare systems.
NRC Health is ranked #1 for Patient Experience
Improvement in the 2023 Best in KLAS report.
For more information visit www.nrchealth.com
Media Contact:Laura Cahilllcahill@tippingpointcomm.com
National Research (NASDAQ:NRC)
Historical Stock Chart
From Jun 2024 to Jul 2024
National Research (NASDAQ:NRC)
Historical Stock Chart
From Jul 2023 to Jul 2024