NRC Health energizes healthcare organizations with digital solution to ease burnout for care teams
March 30 2023 - 10:00AM
NRC Health, the leading partner in building Human Understanding®
through personalized healthcare solutions and data-driven insights,
today launched a new digital solution to address burnout and boost
morale among frontline care teams.
Compliment Sharing makes it easy for
organizations to identify and easily convey positive patient
feedback to recognize frontline teams in real-time, at scale.
“We owe every frontline medical worker a debt of gratitude for
their courageous service in recent years,” said Helen Hrdy, Chief
Growth Officer at NRC Health. “It’s time to address burnout among
our healthcare heroes with meaningful praise directly from those
they care for, to ensure healthcare systems can function at their
highest levels. Compliment Sharing is a game-changer when it comes
to recognizing frontline medical staff for their remarkable
efforts.”
Compliment Sharing uses Natural Language Processing (NLP) to
automatically pull positive comments and match them with patient
encounters. Comments that fit given criteria are displayed in an
intuitive “send to” interface, which allows back-end
users—including patient-experience departments, practice managers,
and customer-service teams—to easily share positive feedback with
just a few clicks. The system allows users to select and send
multiple comments in a single, customizable email.
“It’s clear that authentic recognition can decrease burnout and
boost morale,” said Hrdy. “Compliment Sharing is designed to make
the process of recognizing care teams quicker and easier than ever
before, to ensure frontline staff are being thanked in a
meaningful, specific, and timely way.”
Most NRC Health Experience and Workforce partners can opt-in to
utilize Compliment Sharing as part of their existing NRC Health
relationship.
About NRC Health
For more than 40 years, NRC Health (NASDAQ: NRC) has led the
charge to humanize healthcare and support organizations in their
understanding of each unique individual. NRC Health’s commitment to
Human Understanding® helps leading healthcare systems get to know
each person they serve not as point-in-time insights, but as an
ongoing relationship. Guided by its uniquely empathic heritage, NRC
Health’s patient-focused approach, unmatched market research, and
emphasis on consumer preferences are transforming the healthcare
experience, creating strong outcomes for patients and entire
healthcare systems.
NRC Health is ranked #1 for Patient Experience
Improvement in the 2023 Best in KLAS report.
For more information, email info@nrchealth.com or visit
www.nrchealth.com.
Press Contact:NRC Health Marketing
marketing@nrchealth.com
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