NRC Health Partners with TennCare to Improve Quality of Care and Resident Satisfaction in Medicaid Nursing Facilities Across ...
January 10 2019 - 9:00AM
NRC Health, the leader in supporting and advancing state quality
incentive programs and associations across the U.S., today
announced a new partnership with TennCare, Tennessee’s Medicaid
program, to improve resident satisfaction, quality of care, and
quality of life in Medicaid certified nursing homes across the
state.
Strengthening Tennessee’s commitment to
providing high quality, person-centered care and to system-wide
payment reform, TennCare will leverage NRC Health’s resident,
family and staff satisfaction survey tools to implement
standardized measurement methodologies within its contracted
nursing facilities as part of the QuILTSS (Quality Improvement in
Long-Term Services and Supports) initiative. The goal is to measure
quality in ways that most impact the day-to-day lives of nursing
home residents, and to align Medicaid payment for nursing facility
care with person-centered outcomes in order to help drive quality
improvement.
“Part of our mission at NRC Health is to provide
value-based solutions that support state quality incentive programs
and improve quality and satisfaction,” said Rich Kortum, director
of strategic partnerships at NRC Health. “TennCare has been
recognized for its advanced Medicaid program, but as any good
health care organization knows, the road to improvement is
never-ending. We look forward to working together to further
develop the program and help TennCare improve care for thousands of
residents in Tennessee’s nursing facilities.”
“Measuring person-centered care practices and
the satisfaction of residents, families, and staff in a consistent
way will help us better understand the quality of care provided in
nursing homes across Tennessee,” said Patti Killingsworth, TennCare
Chief of Long-Term Services and Supports. “More importantly,
it will help us drive quality improvement in ways that most impact
people’s lives. We have worked closely with the Tennessee Health
Care Association and other stakeholders to identify measurement
tools and processes that will best meet the needs of the industry
in Tennessee and the goals of the QuILTSS initiative. We look
forward to working with NRC Health and are incredibly grateful to
all of our partners for their time, commitment, and invaluable
input.”
The survey process for all participating
Tennessee nursing facilities will take place in January and
February. Through the partnership and resulting survey feedback,
nursing facilities in Tennessee will also gain access to improved
resources and educational opportunities, as well as extended access
to NRC Health’s premier healthcare network.
About
TennCareTennCare is the state of Tennessee’s
Medicaid program which provides health insurance to approximately
1.3 million low-income Tennesseans including pregnant women,
children, caretaker relatives of dependent children and older
adults, and adults with disabilities. With a satisfaction
rating above 90 percent since 2009 TennCare provides health
insurance, including long-term services and supports, through the
use of managed care.
About NRC Health
For 37 years, NRC Health (NASDAQ: NRC) has been
committed to achieving human understanding and bringing healthcare
organizations closer to their customers than ever before by
illuminating and improving the key moments that define an
experience and build trust. Guided by their uniquely empathic
heritage, proprietary methods, skilled associates, and holistic
approach, NRC Health helps its customers design experiences that
exceed expectations, inspire loyalty, and improve well-being among
patients, residents, physicians, nurses, and
staff.
For more information, email info@nrchealth.com, or visit
www.nrchealth.com. Press
ContactJennifer LylePublic Relations for NRC
Healthnrchealth@barokas.com
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