LiveVox’s SpeechIQ® with Quality Management Awarded Best Innovation in Customer Experience at Enterprise Connect 2022
March 30 2022 - 8:30AM
Business Wire
AI-powered speech analytics with pre-integrated
quality management capabilities provides 100% visibility into
voice, email, SMS, and chat conversations with targeted coaching
and eLearning capabilities to improve contact center
performance
LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ:
LVOX), a leading cloud-based provider of customer service and
digital engagement tools, has been awarded Best Innovation in
Customer Experience at Enterprise Connect 2022 for its SpeechIQ
with Quality Management solution. The Best of Enterprise Connect
Awards Program recognizes excellence and innovation in the
enterprise communications and collaboration industry, with a focus
on technology advancement, innovation and business impact.
LiveVox SpeechIQ with Quality Management seamlessly integrates
multi-channel speech analytics with robust quality management tools
to give organizations 100% visibility and understanding of the
voice, email, SMS, and chat conversations handled by their teams as
well as the ability to take action and improve contact center
performance. Unlocking data about how agents and customers interact
across communication channels can deliver fast insights to
transform agent performance, customer experience, and campaign
effectiveness for optimal business outcomes. Contact centers using
LiveVox’s SpeechIQ with Quality Management solution have reported
increased agent engagement, particularly in remote-work and hybrid
environments.
“We’re thrilled to be recognized by Enterprise Connect for
delivering tangible value to the data-driven enterprise –
particularly when it comes to improving customer experience,” said
Louis Summe, CEO, LiveVox. “Our AI-powered SpeechIQ with Quality
Management solution provides contact center managers and
supervisors with a single, easy-to-use solution that illuminates
what is actually happening during conversations with customers,
regardless of channel. Supervisors can take the generated insights
and provide agents with precise coaching that agents can use to
have more meaningful interactions with customers. This win
validates one of our guiding principles - that data from customer
interactions can be a transformative source of insight for
businesses.”
To learn more about LiveVox SpeechIQ with Quality Management,
click here.
About LiveVox
LiveVox (Nasdaq: LVOX) is a next generation contact center
platform that powers more than 14 billion omnichannel interactions
a year. By seamlessly unifying blended omnichannel communications,
CRM, AI, and WEM capabilities, the Company’s technology delivers
exceptional agent and customer experiences, while helping to
mitigate compliance risk. With 20 years of cloud experience and
expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of
cloud contact center innovation. The Company has more than 650
global employees and is headquartered in San Francisco, with
offices in Atlanta; Columbus; Denver; New York City; St. Louis;
Medellin, Colombia; and Bangalore, India. To stay up to date with
everything LiveVox, follow us at @LiveVox or visit livevox.com.
About Enterprise Connect
For more than 30 years, Enterprise Connect has been the leading
conference and exhibition for enterprise communications and
collaboration in North America. Enterprise Connect brings corporate
IT decision-makers together with the industry’s vendors, analysts
and consultants to focus on the issues central to enterprise
communications. Enterprise Connect owns and produces No Jitter,
(nojitter.com), which provides daily blogging and analysis of
enterprise communications, and it also serves the community with a
weekly email newsletter, virtual events, and a Webinar series. For
more information, visit enterpriseconnect.com/orlando. Enterprise
Connect is brought to you by Informa Tech.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. Some of the forward-looking statements can be identified
by the use of forward-looking words. Statements that are not
historical in nature, including those containing the words
“anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,”
“estimates,” “targets,” “projects,” “should,” “could,” “would,”
“may,” “will,” “forecast,” “opportunity” and other similar
expressions are intended to identify forward-looking statements.
All forward-looking statements are based upon management estimates
and forecasts and reflect the views, assumptions, expectations, and
opinions of the Company as of the date of this press release, and
may include, without limitation, changes in general economic
conditions, including as a result of COVID-19, all of which are
accordingly subject to change. Any such estimates, assumptions,
expectations, forecasts, views or opinions set forth in this press
release constitute the Company’s judgments and should be regarded
as indicative, preliminary and for illustrative purposes only. The
forward-looking statements contained in this press release are
subject to a number of factors, risks and uncertainties, some of
which are not currently known to the Company, which may cause the
Company’s actual results, performance or financial condition to be
materially different from the expectations of future results,
performance of financial condition. Important factors, among
others, that may affect actual results are described in the
Company’s filings with the Securities and Exchange Commission
(“SEC”), including our Form 10-K filed with the SEC on March 11,
2022. Although forward-looking statements have been made in good
faith and are based on assumptions that the Company believes to be
reasonable, there is no assurance that the expected results will be
achieved. The Company’s actual results may differ materially from
the results discussed in forward-looking statements. Readers are
cautioned not to place undue reliance upon any forward-looking
statements, which speak only as of the date made. These
forward-looking statements are made only as of the date hereof, and
the Company does not undertake any obligations to update or revise
the forward-looking statements, whether as a result of new
information, future events or otherwise, except as required by
law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220330005275/en/
PR Contact for LiveVox Katie Creaser LiveVoxPR@ICRInc.com
IR Contact for LiveVox Ryan Gardella
LiveVoxIR@ICRInc.com
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