ibex Takes Firm Hold of BPO Industry Leadership in Jamaica - Opens its Fifth Site in Five Years
August 02 2021 - 8:00AM
ibex (NASDAQ: IBEX), a global leader in business process
outsourcing (BPO) and end-to-end customer engagement technology
solutions, today announced the opening of its new Campus location
in the Sunshine City area of Portmore, Jamaica. The new facility
will create 1,300 digitally-enabled jobs, bringing the company’s
total employment on the island to more than 6,500 people.
“The tremendous growth being fueled by increased client demand,
technology innovation and new wins with Blue Chip and New Economy
customers has helped us create more than 1,500 jobs in Jamaica this
year alone and placed the island at the center of the BPO 2.0
revolution,” said Jaime Vergara, senior vice president and Jamaica
country manager, ibex.
“Not only has our growth accelerated economic development across
Jamaica, but we are further positioning the country as a global
shared services hub that is digitally transforming our clients’
customer experiences,” Vergara added.
Since opening its first site in 2016, ibex has invested more
than $50M USD capital in Jamaica, increased employment from 200
jobs to more than 6,500, and enhanced the overall health and
quality of life for its employees by investing more than $40M USD
in annual salaries. With the opening of Campus, ibex now has a
total of more than 5,000 seats in Jamaica across its five
facilities in Ocho Rios, Portmore, and Kingston. More
than 500 of these positions will be utilized to support ibex’s
rapid growth in the company’s insurance sector.
ibex is currently hiring both on-site and work-at-home positions
with plans for additional growth by the end of 2021, this includes
new job creation to address the company’s staff augmentation
efforts for IT outsourcing (ITO) services.
The company will leverage its Wave X technology suite to quickly
ramp agent proficiency and accelerate its speed-to-green delivery
operations. This includes deploying ibex Training Simulator, a
virtual solution designed to accelerate agent learning and enhance
customer engagement across digital and traditional communication
channels. The company will also leverage the ibex Work@Home
technology suite to drive cost savings, accelerate productivity and
enhance the customer experience (CX) for clients, while providing
agents the ability to work at maximum efficiency regardless of
location.
About ibex ibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global contact center of scale
consisting of 31 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 24,000 employees
together with industry-leading technology, including its Wave X
technology platform, to manage over 100 million critical customer
interactions and driving a truly differentiated customer
experience. To learn more, visit our website at
ibex.co and connect with us on LinkedIn, Facebook and
Twitter.
Media and Investor Contact: Brad
Jonesibex720-643-8731brad.jones@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/c34bcde3-fb06-48a2-a602-d798d5bf3d8d
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