Freshworks Expands Leadership Team with Strategic Hires Focused on Customer Experience and Go to Market Growth
March 07 2023 - 8:00AM
Freshworks Inc. (NASDAQ: FRSH) today announced the addition of
three new senior vice presidents to the go-to-market leadership
team to capture demand for its multi-product SaaS solutions serving
customer support, IT, marketing and sales teams. As companies seek
greater value for their IT spend, Freshworks provides enterprise
software for customer and employee facing teams that provide rapid
impact and lasting value at a reasonable price.
The new set of go-to-market leaders were hired to seize this
opportunity and include SVP of GTM Strategy and Operations Shafiq
Amarsi, SVP of Customer Experience Murali Krishnan, and SVP of
Global Channels and Alliances Doug Farber.
“We have an audacious vision at Freshworks to help millions of
companies delight their employees and customers around the world.
Today’s market offers a unique opportunity to help companies
everywhere reshape their customer and employee experiences with
efficient software that’s easy-to-use, powerful and cost-effective.
Our newest go-to-market executives come with proven track records
of delivering customer growth and customer success at a massive
scale. Together with our existing GTM leadership team, we believe
they will help us move closer to achieving our vision and building
an enduring, profitable software company,” said President
Dennis Woodside.
Shafiq Amarsi, senior vice president of go-to-market strategy
and operations, will oversee sales and marketing operations,
strategy and program management, sales enablement and IT. Shafiq
spent the last 8 years at Amazon Web Services (AWS) where he led
the worldwide sales strategy, operations & enablement teams. At
Amazon, Shafiq helped the company achieve hyper-growth by building
a world-class, multi-billion dollar GTM organization. Before AWS,
he spent 16 years at Microsoft where he began as an enterprise
strategy architect, went on to hold several sales leadership roles
in the US and internationally, and eventually led Microsoft’s
global sales and solutions strategy.
Shafiq said, “Freshworks is a strong match for my expertise in
scaling systems, tools, mechanisms and enablement to create
world-class GTM teams. Together we will help companies around the
world embrace a powerful yet simple tech stack to create amazing
customer engagement experiences.”
Murali Krishnan, senior vice president of customer experience,
will oversee customer support, onboarding and digital expansion. In
his most recent role at Sprinklr, Murali helped set up the Customer
Delight organization, which focused on post-sales customer
lifecycle management, including retention and upsell for Sprinklr
customers. Before Sprinklr, Murali was the Global Innovation leader
for EY Global Delivery Service, and before that served as a VP of
Services at Dell-EMC leading business transformation and social
media support.
Murali said, “Freshworks is well-positioned with an energetic
customer-first support team focused on retention and expansion. By
staying true to who Freshworks is at the core - delivering fast,
long-lasting value to our customers - we will be able to
thrive.”
Shafiq and Murali join the executive leadership team reporting
to Freshworks’ CEO Girish Mathrubootham and to President Dennis
Woodside along with Chief Marketing Officer Stacey Epstein, Chief
Product Officer Prakash Ramamurthy, Chief Financial Officer Tyler
Sloat, Chief Legal Officer Pam Sergeeff, Chief Human Resources
Officer Suman Gopalan, and acting Chief Revenue Officer Pradeep
Rathinam.
Doug Farber joins the company as senior vice president of global
channels and alliances. He will oversee North America, LatAm, APMEA
and European Partner and Alliances teams, the “Freshworks for
Startups” program, and our global technology and independent
software vendor (ISV) partnerships. Doug was most recently Vice
President of Worldwide Channels and Alliances at Elastic. Before
that he held multiple roles at Google Cloud over 8 years, including
Senior Director of Global Business Development and Managing
Director of JPAC. Prior to that he spent nine years at Salesforce,
where, as one of the first 50 employees, he held foundational
roles, including as VP of APAC Operations. Doug also has worked at
Oracle and Accenture. He will report to Pradeep Rathinam, acting
CRO at Freshworks.
Doug said, “Freshworks’ partner strategy has matured beyond
relationships with traditional resellers and I can't wait to see
where we can invest more with leading technology vendors and
uplevel our partnership model to accelerate global expansion.”
About Freshworks Inc.Freshworks Inc. (NASDAQ:
FRSH) makes business software people love to use. Purpose-built for
IT, customer support, and sales and marketing teams, our products
empower the people who power business. Freshworks is fast to
onboard, priced affordably, built to delight, yet powerful enough
to deliver critical business outcomes. Headquartered in San Mateo,
California, Freshworks operates around the world to serve more than
60,000 customers including Allbirds, Blue Nile, Bridgestone,
Databricks, Klarna, NHS, OfficeMax, and PhonePe. For the freshest
company news visit www.freshworks.com and follow us on Facebook,
LinkedIn and Twitter.
© 2023 Freshworks Inc. All Rights Reserved. Freshworks and its
associated logo is a trademark of Freshworks Inc. All other
company, brand and product names may be trademarks or registered
trademarks of their respective companies. Nothing in this press
release should be construed to the contrary, or as an approval,
endorsement or sponsorship by any first parties of Freshworks Inc.
or any aspect of this press release.
Investor Relations Contact:Joon
Huhir@freshworks.com650-988-5699
Media Relations Contact:Jayne
Gonzalezpr@freshworks.com408-348-1087
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/bc8abb5e-f742-49cf-8280-dca64a4ebd95
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