Freshworks CRM for E-Commerce to Help Millions of Shopify Businesses Create More Delightful Customer Experiences
April 26 2022 - 8:00AM
Freshworks Inc. (NASDAQ: FRSH), a software company empowering the
people who power business, today announced Freshworks CRM for
e-commerce is now available in the Shopify App Store. The solution
integrates directly with Shopify to provide its millions of
merchants with a unified CRM that enables live conversational
support, marketing and sales where and when consumers want to buy
online.
“At the core of Shopify’s Ecosystem is our community of
developers who give merchants access to critical commerce
technology," said Fatima Yusuf, Director of Commercial at
Shopify. "We're happy to welcome Freshworks to the Shopify
App Store, bringing its insight and experience in customer
engagement and conversational marketing to Shopify’s millions of
merchants.”
Freshworks CRM for Shopify is a unified marketing, support, and
sales solution purpose-built for Shopify storefront owners.
Merchants can create more engaging customer experiences by
segmenting and marketing to their customers based on custom Shopify
events like cart abandonment and first-time visitors; and by
automating and personalizing messages across email, live-chat,
WhatsApp, and SMS using pre-built Shopify Playbooks.
“The Freshworks CRM platform can now enable millions of Shopify
businesses to make their store as delightful and intelligent as the
biggest online retailers,” said Prakash Ramamurthy, Chief
Product Officer at Freshworks. “Built on a unified data
model, the solution gives merchants a complete view of their
customers. In a time of low tolerance for error, our platform helps
merchants avoid alienating customers with things they hate—like
repeating order information or wading through irrelevant
products.”
Freshworks customer Arthi Raguram, CEO of Deyga
Organics said, “With Freshworks CRM we can now
deliver a personalized and delightful experience -- whether
attracting more customers, turning visitors into sales or keeping
customers happy with exceptional customer support.”
Freshworks CRM for Shopify is built on the Freshworks Neo
platform, which enables a unified customer record with an ecosystem
of thousands of apps and shared services.
About Freshworks Inc.Freshworks Inc., (NASDAQ:
FRSH) makes business software people love to use. Purpose-built for
IT, customer support, sales and marketing teams, our products
empower the people who power business. Freshworks is fast to
onboard, priced affordably, built to delight, yet powerful enough
to deliver critical business outcomes. Headquartered in San Mateo,
California, Freshworks operates around the world to serve more than
56,000 customers including Bridgestone, Chargebee, DeliveryHero,
ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice
Media. For the freshest company news
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© 2022 Freshworks Inc. All rights reserved. Freshworks and their
associated logos are trademarks or registered trademarks of
Freshworks Inc. All other company, brand and product names may be
trademarks or registered trademarks of their respective
companies.
Media Contact:Jayne Gonzalez408-348-1087PR@freshworks.com
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