The Freshworks Developer Community Builds New Applications That Enhance Customer and Employee Delight
November 17 2021 - 8:03AM
Freshworks Inc. (NASDAQ: FRSH), a leading software company
empowering businesses to delight their customers and employees,
announced the winners of the Freshworks Refresh App Challenge at
its annual user conference Refresh. The week-long hackathon
included more than 300 customers, partners, and independent
developers competing for the best new application in the Freshworks
Marketplace. The winners of the Refresh App Challenge join 1,200
public applications available to Freshworks’ growing community of
52,000 customers.
“From the start, the Freshworks Neo platform has helped
developers, partners and customers create better experiences for
their customers and employees by building custom apps,” said
Prakash Ramamurthy, chief product officer at
Freshworks. "This competition shows just how easy it is to
solve your customer problems by building apps on our Neo
platform.”
The Refresh App Challenge offered developers the opportunity to
invent fresh ideas to make work easier and more delightful for
customer support agents and IT service managers to serve their
customers. Team
Handyman and Team
Schedule Reply were the winners of the competition.
Team Handyman’s app powers collaboration and
productivity while Team Schedule Reply’s app
improves automation and proactive issues resolution.
Team Handyman developer Harish Kotra built a
set of tools packed into one app that improves the productivity of
customer service agents using Freshdesk to help address issues
faster. The toolkit includes sentiment analysis, bookmarked
tickets, an attachment browser, and more.
“Getting started on Freshworks is easy, there is almost nothing
complex to learn, no new technologies or jargon,” said Kotra. “We
were able to get going with HTML, CSS, JS and build on top of one
of the world's best SaaS product suites. Also, installing FDK and
the onboarding for getting an app live on the platform is unlike
any other platform. I look forward to building more with Freshworks
and for Freshworks clients.”
Team Schedule Reply members Sushant Awalekar
and Vishwajeet Singh created a new app that
enables agents to schedule replies to customers so agents can
better manage their workloads and their customers’
expectations.
“We were surprised to find out that serverless apps allow
developers to do complex development in almost no time. When we
started working on the app we found it difficult to build, but
eventually we found Freshworks has a very strong platform to
achieve such complex solutions with ease,” said Awalekar and
Singh.
Freshworks continues to enhance the capabilities of the
Freshworks Neo platform. To help customers and partners to unify
and customize their Freshworks product experience, users can sign
up now for early access to:
- Unified reporting and analytics across customer experience, IT,
Sales, Marketing and third party data.
- Freshdesk Messaging integration with Google’s Business Messages
which enables customers to connect with their business over Google
Search and Google Maps through a unified messaging interface.
- Passwordless authentication to create a more secure and
seamless login experience across Freshworks products with a single
click.
- Integration with UiFlow to extend and integrate Freshworks
products into business processes with low code and just a few
clicks.
About FreshworksFreshworks makes it fast and
easy for businesses to delight their customers and employees. We do
this by taking a fresh approach to building and delivering software
that is affordable, quick to implement, and designed for the end
user. Headquartered in San Mateo, California, Freshworks has a
dedicated team operating from 13 global offices to serve 50,000+
customers including Bridgestone, Chargebee, DeliveryHero, ITV,
Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For more
information visit www.freshworks.com.
© 2021 Freshworks Inc. All rights reserved. Freshworks,
Freshdesk, and the associated logos are trademarks or registered
trademarks of Freshworks Inc. All other company, brand, and product
names may be trademarks or registered trademarks of their
respective companies.
Media Contact: Jayne
Gonzalezpr@freshworks.com
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