EVgo Announces Major Network Enhancements Across Nationwide Fast Charging Network
August 14 2024 - 8:00AM
Business Wire
Newest advancements made through EVgo ReNew™
underscore EVgo’s commitment to leading the industry amid a
changing competitive landscape
EVgo Inc. (NASDAQ: EVGO) (“EVgo” or the “Company”), one of the
nation’s largest public fast charging networks for electric
vehicles (EVs), today announced several significant network
enhancements through EVgo ReNew™, the Company’s comprehensive
program created to elevate the customer experience. In addition to
network advances, EVgo has debuted the Canary Model™, a powerful
performance monitoring tool designed to automatically identify and
analyze patterns and support diagnostics, augmenting EVgo’s
maintenance responses with data from actual charging sessions.
Together, these updates are designed to strengthen EVgo’s position
as the EV charging provider of choice amid a shifting competitive
landscape.
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the full release here:
https://www.businesswire.com/news/home/20240814803226/en/
A renewed EVgo fast charging station in
Auburn Hills, MI. (Photo: Business Wire)
“As the EV industry expands from early adopters to mass market
consumers, EVgo’s commitment to delivering a best-in-class charging
experience is more important than ever,” said Dennis Kish,
President of EVgo. “EVgo’s new performance monitoring tool,
software updates, and ongoing equipment replacement and upgrade
efforts are just some of the ways we are future proofing our fast
charging network to satisfy customer demand and prepare for the
growing number of EV drivers hitting the road.”
EVgo’s ReNew program encompasses six pillars – Resilience,
Prevention, Diagnostics, Rapid Response, Analysis, and Continuous
Customer Service – that define the Company’s approach to
reliability and customer experience. Below are the highlights of
today’s announcement:
- Resilience
- ReNewed Equipment: Since the start of 2022, EVgo has
upgraded, replaced or decommissioned legacy equipment at more than
500 stalls across over 20 states to better serve our customers.1
The Company plans to remove or replace legacy equipment with the
most advanced models, installing higher power chargers where
possible, at up to 150 additional EVgo owned stalls in 2024.
- More High Power Stalls: EVgo continues to deploy
high-power fast charging, with the network seeing a more than 115%
increase in the number of stalls served by 350kW chargers over the
last year.2
- Larger Stations: EVgo has increased the number of sites
capable of serving at least six vehicles by over 80% compared to
last year and continues to identify more locations capable of
serving up to 10 vehicles at a time.3
- Streamlined Payment: Sessions initiated via Autocharge+
in the second quarter of 2024 increased over 200% compared to the
second quarter of 2023.
- Prevention, Diagnostics and Rapid Response
- New Performance Monitoring Tool: EVgo launched the
Canary Model, an automated, data-driven tool, to expedite field
service response time and enable the Company to address root cause
issues more rapidly.
- Reduced Repair Timelines: EVgo reduced the mean time to
repair chargers by 67% since the first quarter of 2023.
- Cable Signal Detection: EVgo updated charger software
across its network to include round-the-clock cable signal
monitoring. If a cable signal is lost—whether due to a drop, cable
breakage or intentional damage—the Company is automatically
notified within seconds.
- Connectivity Upgrades: EVgo upgraded charger antennae
across its nationwide network, reducing internet connectivity
downtime by almost half in the first two quarters of this
year.
- Extensive Vehicle Interoperability Testing: To date,
EVgo has performed interoperability testing on more than 70 EV
models, including passenger vehicles, motorcycles, and light- to
heavy-duty trucks. This continued focus on interoperability is
critical to ensuring a flawless “handshake” between the vehicle and
charging equipment, and the delivery of a seamless customer
experience.
- Continuous Customer Service
- On-Screen Assistance: Earlier this year, EVgo updated
its charger firmware to start rolling out detailed step-by-step
charging instructions and progress bars on the majority of charger
screens to help new EV drivers successfully navigate their first
fast charge.
- Enhanced Language Support: Over 10% of calls to the
EVgo’s customer support team are handled by Spanish-speaking
representatives.
- More Charging Successes: Since January 2023, EVgo has
seen a significant reduction in the percentage of charging sessions
requiring call center assistance as more customers are successfully
powering up on their first try.
In addition to progress achieved through the ReNew program, EVgo
is also working to develop a next generation charging architecture
designed to deliver new cost efficiencies and further elevate the
customer experience with enhanced firmware. EVgo recently passed
critical internal milestones for this development and expects to
deploy this new architecture in the second half of 2026.
EVgo remains engaged as a thought leader in ChargeX, CharIN, and
SAE industry groups advocating for codes and standards improvements
that will benefit EV drivers over the long-term. For more
information on EVgo’s recommended industry best practices, please
see our guide.
To learn more about each pillar of EVgo ReNew, visit
www.evgo.com/renew. For more information about the EVgo network,
visit www.evgo.com.
About EVgo
EVgo (Nasdaq: EVGO) is a leader in electric vehicle charging
solutions, building and operating the infrastructure and tools
needed to expedite the mass adoption of electric vehicles for
individual drivers, rideshare and commercial fleets, and
businesses. EVgo is one of the nation’s largest public fast
charging networks, featuring over 1,000 fast charging locations
across more than 35 states, including stations built through EVgo
eXtend™, its white label service offering. EVgo is accelerating
transportation electrification through partnerships with
automakers, fleet and rideshare operators, retail hosts such as
grocery stores, shopping centers, and gas stations, policy leaders,
and other organizations. With a rapidly growing network and unique
service offerings for drivers and partners including EVgo Optima™,
EVgo Inside™, EVgo Rewards™, and Autocharge+, EVgo enables a
world-class charging experience where drivers live, work, travel
and play.
Forward Looking Statements
This press release contains "forward-looking statements" within
the meaning of the "safe harbor" provisions of the United States
Private Securities Litigation Reform Act of 1995. Forward-looking
statements may be identified by the use of words such as
"estimate," "plan," "project," “proposed,” "forecast," "intend,"
"will," "expect," "anticipate," "believe," "seek," "target" or
other similar expressions that predict or indicate future events or
trends or that are not statements of historical matters. These
statements are subject to numerous assumptions, risks and
uncertainties and on the current expectations of EVgo’s management,
and are not predictions of actual performance. See “Risk Factors”
in EVgo’s Annual Report on Form 10-K filed with the SEC on March 6,
2024, as well as its other filings with the SEC, copies of which
are available on EVgo’s website at investors.evgo.com, and on the
SEC’s website at www.sec.gov. All forward-looking statements in
this press release are based on information available to EVgo as of
the date hereof, and EVgo does not assume any obligation to update
the forward-looking statements provided to reflect events that
occur or circumstances that exist after the date on which they were
made, except as required by applicable law.
1 Stall counts for site upgrades include the number of stalls
added gross of removed stalls. 2 Stall counts are as of June 30,
2024 compared to June 30, 2023. 3 Location counts are as of June
30, 2024 compared to June 30, 2023.
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