ERIE, Pa., Aug. 12, 2014 /PRNewswire/ -- For the second
year in a row, Erie Insurance received top honors on the J.D. Power
Small Business Commercial Insurance Study, which evaluates small
business owners' satisfaction with commercial insurance policies.
To complete its study, analysts measured responses from 3,525
people, ranking 14 small business insurance providers.
"Having knowledgeable insurance agents to guide customers
through the complex process of buying small business insurance is
one of the most important ways we build trust. The importance of
that relationship is reflected in our score on this study – 30
points above the national average," said Terry Cavanaugh, president and CEO of Erie
Insurance. "Receiving this recognition, especially after being
ranked "Highest in Customer Satisfaction with the Auto Insurance
Purchase Experience" by J.D. Power for the second year in a row is
truly an honor."
The 2014 Small Business Commercial Insurance Study measured five
factors to determine overall; satisfaction. Those factors were:
price, payment/billing, policy offerings, claims and interaction
(agent, broker, customer service representative and web). The study
included businesses with 50 or fewer employees that purchased
either commercial property or general liability insurance.
To learn more about the J.D. Power 2014 Small Business
Commercial Insurance Study, visit www.jdpower.com.
According to A.M. Best Company, Erie Insurance Group, based in
Erie, Pennsylvania, is the 11th
largest homeowners insurer and 12th largest automobile insurer in
the United States based on direct
premiums written and the 16th largest property/casualty insurer in
the United States based on total
lines net premium written. The Group, rated A+ (Superior) by A.M.
Best Company, has nearly 4.9 million policies in force and operates
in 11 states and the District of
Columbia. Erie Insurance Group is a FORTUNE 500 and Barron's
500 company. Erie Insurance is proud to have received the J.D.
Power awards for "Highest in Customer Satisfaction with the Auto
Insurance Purchase Experience" two years in a row. ERIE has also been recognized by Forbes as one
of America's 50 Most Trustworthy Financial Companies and is on
the list of Ward's 50 Group of top performing insurance companies,
which analyzes the financial performance of 3,000 property and
casualty companies and recognizes the top performers for achieving
outstanding results in safety, consistency and financial
performance over a five-year period (2009-2013).
(ERIE-G)
Logo - http://photos.prnewswire.com/prnh/20041112/ERIELOGO
SOURCE Erie Insurance