LAS VEGAS, July 24, 2019 /PRNewswire/ -- At its annual
seller event, eBay Open, eBay today launched two significant new
tools that will enable sellers to better manage and grow their
business, and announced a series of robust seller protections. This
is part of the Company's ongoing commitment to create the world's
most powerful selling platform.
New and Updated Tools
The new tools enable sellers to
better manage their business by giving employees secure and limited
access to their eBay Seller Hub, and improved inventory pricing
insights through the Terapeak integration.
- Multi-User Account Access - Starting today, all
sellers* will be able to grant access to their Seller Hub in a more
private and secure way. Sellers can now add employees or delegates
to perform seller activities on their behalf without giving full
access to their eBay account. Listings will be the first capability
to roll out. Sellers will be able to delegate editing, drafting and
publishing access for their listings to their employees. This
provides both users — the seller and the employee — added security
and privacy for their eBay account. Later this year, we will enable
more permissions including shipping support for sellers to
delegate. eBay is among the first ecommerce companies to enable
this feature at scale, beginning with this roll out in the
U.S.
- Terapeak Integration - Starting today, all
sellers** will have access to Terapeak's pricing insights in a new
Research tab within Seller Hub. Terapeak provides demand and
pricing data to help ecommerce sellers know what your product is
worth, what you should source if you are looking to expand and how
to competitively price your listing. Terapeak also provides sellers
with up to one year of pricing data. This is just the beginning of
the integration, more insights will be added into the tool by the
end of 2019. Terapeak was acquired by eBay in December 2017.
New Seller Protections
eBay announced considerable
new actions they are taking with regard to seller protections.
"Our sellers have told us that we need to do more to have their
backs when they do everything right but something still goes
wrong," said Wendy Jones, Senior
Vice President, Global Operations. "We're committed to making
significant investments in protecting our sellers and I'm delighted
that today we're announcing these new protections."
For top-rated sellers located in the US and who offer 30-day
returns, eBay is introducing two new financial protections. First,
eBay will issue a seller invoice credit to cover return label cost
if a buyer makes a false "item not as described" claim. Second,
eBay will now allow these sellers to issue partial refunds for all
items that are returned damaged. These protections will be live in
the U.S. on October 1, 2019.
The Company is also making it easier for all sellers to report
buyers who violate eBay policies and has created a simple, clear
set of consequences if something does go wrong. These protections
are rolling out in the U.S. now.
Managed Delivery
Today, eBay also announced Managed
Delivery, a cost-effective fulfillment service to launch next year,
beginning in the U.S., that will provide shoppers faster and more
reliable delivery on millions of popular products. The initiative
will enable sellers with high-volume inventory to meet rising
consumer expectations while reducing cost and complexity. Managed
Delivery will provide sellers the ability to store, pack and ship
their products through expert logistics partners managed by eBay.
The new service allows sellers to store inventory closer to buyers
in strategically located warehouses across the country, resulting
in faster delivery time and lower shipping costs.
eBay Open
Each year eBay brings together more than
1,500 sellers to learn about the newest updates to eBay and
breakout sessions focused on managing, growing and converting their
business. Today, eBay kicks-off its fourth annual eBay Open
"seller-bration" in Las Vegas.
eBay By the Numbers
- eBay has 1.3 billion plus listings
- eBay has 182 million active buyers worldwide
- 71% of items ship for free in U.S., UK and DE
- 2/3 of eBay packages in the U.S. are delivered within three
business days or less
- 80% of all merchandise sold on eBay is new, and our wide
selection keeps growing
- 90% of items sold on eBay are Buy It Now – no bidding
necessary
- 63% of the eBay platform involves a mobile touchpoint
- 476 million downloads of eBay Inc. apps across the globe
*Multi-User Account Access is rolling out to all U.S. sellers
that are opt-ed into Seller Hub.
**Terapeak Product Research is rolling out to all U.S. sellers that
have a Basic, Premium, Anchor and Enterprise eBay Store
Subscription.
About eBay
eBay Inc. (NASDAQ: EBAY) is a global
commerce leader including the Marketplace, StubHub and Classifieds
platforms. Collectively, we connect millions of buyers and sellers
around the world, empowering people and creating opportunity
through Connected Commerce. Founded in 1995 in San Jose, Calif., eBay is one of the world's
largest and most vibrant marketplaces for discovering great value
and unique selection. In 2018, eBay enabled $95 billion of gross merchandise volume. For more
information about the company and its global portfolio of online
brands, visit www.ebayinc.com.
View original content to download
multimedia:http://www.prnewswire.com/news-releases/ebay-launches-multi-user-account-access-and-terapeak-pricing-insights-to-unlock-seller-productivity-significantly-strengthens-seller-protections-300890083.html
SOURCE eBay Inc.