SAN JOSE, Calif., March 20, 2017 /PRNewswire/ -- This summer
eBay will roll out Guaranteed Delivery in the United States, providing faster and more
precise delivery dates for shoppers. At launch, eBay will guarantee
delivery in 3 days or less on 20 million eligible items – millions
of which will offer free shipping. In addition, shoppers will also
be able to search for and filter items by 1- and 2-day
delivery.
"While the majority of items on eBay already ship within 3 days
or less, as well as for free, Guaranteed Delivery will give
shoppers even faster delivery options and the confidence that their
items will arrive on time," said Hal
Lawton, Senior Vice President of North America at eBay.
Today's shoppers expect fast delivery and want to know exactly
when their purchases will arrive. Guaranteed Delivery will provide
that to them at no additional cost, including:
- Guaranteed Delivery Dates: Items arrive by delivery
date, guaranteed
- More Search Options: Ability to filter, sort and search
items by a guaranteed delivery date
- Increased Confidence: If an item doesn't arrive by the
delivery date, eBay will make it right*
Sellers who qualify will experience a range of benefits with the
rollout of two new tools aimed at increasing sales, including:
- More Sales: Sellers will find new buyers by making items
searchable by delivery date
- More Control: Sellers set their own regional rates,
working days and handling time cut-offs
- Happier Customers: Guaranteed Delivery is the second
most important criterion for online shoppers (right after free
shipping)
"We're very excited about eBay's Guaranteed Delivery," said
Brett Thome, Vice President of
Business Development at Spreetail (eBay store: VMInnovations).
"There are so many great sellers on eBay delivering an incredible
shipping experience where they deliver in 2 days, and even
next day, so the ability to highlight Guaranteed Delivery will
further increase customer confidence and satisfaction."
Guaranteed Delivery will launch this summer with no additional
cost to sellers. However, sellers must meet a required set of
shipping standards to participate. Sellers can sign-up for more
information by visiting eBay's Guaranteed Delivery page.
eBay By the Numbers
- eBay has 167 million active buyers
- 1.1 billion listings are available at any given time
- 87% of GMV on eBay is fixed price
- 80% of merchandise sold on eBay is new
- 67% of eBay transactions ship for free
- 63% of eBay packages are delivered within 3 days or less
- Virtually all of the items on eBay are backed by a Money Back
Guarantee
- eBay apps have been downloaded 348 million times across the
globe
* If a guaranteed item arrives late, the buyer can
request to have their cost of shipping refunded. If the shipping
was free, then the buyer will receive a coupon to be used towards
their next eBay purchase. Alternatively, the buyer can also choose
to return the item at no cost.
About eBay
eBay Inc. (NASDAQ: EBAY) is a global
commerce leader including the Marketplace, StubHub and Classifieds
platforms. Collectively, we connect millions of buyers and sellers
around the world, empowering people and creating opportunity
through Connected Commerce. Founded in 1995 in San Jose, Calif., eBay is one of the world's
largest and most vibrant marketplaces for discovering great value
and unique selection. In 2016, eBay enabled $84 billion of gross merchandise volume. For more
information about the company and its global portfolio of online
brands, visit www.ebayinc.com.
Contacts
Ryan Moore,
eBay
408-376-7528 or ryanmoore@ebay.com
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SOURCE eBay Inc.