LONDON, Sept. 14, 2021 /PRNewswire/ -- Appian
(NASDAQ: APPN) today announced the availability of "IT's changing
mandate in an age of disruption," a new report from The Economist
Intelligence Unit (The EIU), supported by Appian. The report's
findings are rooted in a twin survey, conducted by The EIU, of more
than 1,000 IT decision-makers and senior business executives at
major corporations around the globe.
IT is in the hot seat. Learn why in this Economist Intelligence
Unit report sponsored by Appian.
The survey results highlight the shortcomings of existing IT
systems. IT backlogs are significant and IT's control over the
digital infrastructure is slipping. As business demand for new
software applications grows, more work is spilling into non-IT
development, and most business leaders expect that trend to
increase.
In parallel, there is overwhelming agreement that applications
need to improve to make organizations more responsive to changing
business conditions. 83% of respondents say adapting better to
external change requires moderate-to-considerable IT infrastructure
and apps improvement.
"The report shows organizations are expecting more from IT at a
time when employees and enterprise data are more dispersed than
ever. With Low-code, IT can gain agility and deliver the complex
applications that businesses need," said Matt Calkins, CEO of Appian.
The survey data also highlights a path forward. The need for
business agility, spurred by the COVID pandemic, is causing IT to
forge a new role based on delivering organizational resilience.
When asked for the most impactful areas to improve, the top three
responses were supporting remote workers (72%), Integrating
information and workflows across the organisation (69%) and
changing systems and processes quickly (69%).
Additional report highlights include:
- 3-12 months is the average backlog for planned IT projects, and
the situation is worsening as business project demand outstrips IT
budget growth.
- 55% of respondents say business units already do more than IT
to procure or develop new applications.
- 53% of business decision-makers believe the volume of
applications built or sourced by non-IT business units will
increase over the next 12 months.
- 75% of business decision-makers state that when procuring or
creating new applications, they prefer to keep their data where it
is rather than move it to new repositories.
- 61% of business decision-makers report that they've had to
cancel a digital project because the proposed app or solution could
not access the right data.
- Despite the importance of advanced automation technologies, 71%
of respondents report that relatively few of their applications
have AI and/or machine learning capabilities, and 57% report that
RPA projects often fail.
To learn more, download the full report, and talk to Appian
about how low-code automation accelerates IT and improves business
collaboration, performance, and resilience.
About the Report
"IT's changing mandate in an age of
disruption" is a survey-based report written by The Economist
Intelligence Unit and supported by Appian. The 1,002 survey
respondents represent IT and business decision-makers across six
sectors (financial services, insurance, healthcare, the public
sector, oil and gas, and energy and utilities) and nine countries
(the US, Canada, France, Germany, Italy, the
Netherlands, Spain, the UK
and Australia). One third are
C-level executives and the remainder work at the director level or
above. Half of the respondents work in organisations with annual
revenues of over US$1bn. The report
supplements the survey findings with secondary research and
in-depth interviews with experts at organizations including BP,
BUPA Australia & New Zealand,
Capital One, Mayo Group, Unilabs, and Uniper.
About Appian
Appian helps organizations build apps and
workflows rapidly, with a low-code automation platform. Combining
people, technologies, and data in a single workflow, Appian can
help companies maximize their resources and improve business
results. Many of the world's largest organizations use Appian
applications to improve customer experience, achieve operational
excellence, and simplify global risk management and compliance. For
more information, go to www.appian.com.
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SOURCE Appian