TYSONS, Va., Aug. 20, 2020
/PRNewswire/ -- Appian (NASDAQ: APPN) today announced
that it has been named a Leader by Forrester Research, Inc. in the
independent analyst firm's "The Forrester Wave™: Insurance Agency
Portals, Q3 2020" report. Appian received the highest scores in
both the current offering and strategy categories.
Forrester's report states: "To remain competitive,
insurance agents need technological capabilities that enable
omnichannel delivery, intelligently automate sales and marketing
and workflows, and provide operational agility in a continuously
evolving digital insurance marketplace."
The report cites that "Appian differentiates with low-code and
an extensive automation toolkit...Its insurance agency portal
benefits from this expertise and is a complete automation platform
that deploys AI, robotic process automation, decision rules, and
case management to automate agency workflows...The solution also
has strong AI capabilities — it allows carriers to bundle or embed
third-party AI services to deliver intelligent routing of processes
based on natural language processing, optical character
recognition, and automated machine learning."
The report also states: "Appian is a good fit for global
insurers that are looking to quickly provide their agencies with
enhanced omnichannel capabilities, advanced analytics,
recommendation engines, and intelligent automation."
"Appian is committed to creating solutions for insurance
companies that help them increase efficiency and effectiveness
throughout the entire policy lifecycle," said Mike Heffner, Vice President, Appian. "We have
developed a solution that enables insurers and their agents to
offer the highest level of customer service, and we are proud to be
named a leader in Forrester's recent report for Insurance Agency
Portals."
To view a complimentary copy of the report, click here.
About Appian
Appian provides a low-code development platform that accelerates
the creation of high-impact business applications. Many of the
world's largest organizations use Appian applications to improve
customer experience, achieve operational excellence, and simplify
global risk management and compliance. www.appian.com
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SOURCE Appian