Survey: 79% of IT Developers Say Low-code Can Improve Key Aspects of Job Satisfaction
May 08 2019 - 9:00AM
Appian (NASDAQ: APPN) today announced survey results exploring how
low-code application development can improve key aspects of IT
developer job satisfaction. The data shows that IT is feeling
increased pressure from changing business expectations in the face
of emerging technologies such as artificial intelligence (AI) and
robotic process automation (RPA). The data further shows that IT
developers believe low-code technologies can help improve the worst
aspects of their jobs and support IT business goals for the coming
year.
The “Impact of Low-code on IT Satisfaction” survey, sponsored by
Appian and conducted by IDG, shows that IT developers state the
worst aspects of their jobs are #1) time spent
troubleshooting application issues, #2) time
constraints and deadline pressures, #3) time
wasted on repetitive coding tasks, and #4) lack of
opportunity to work on strategic projects.
When respondents were asked about low-code development’s ability
to impact areas of low IT satisfaction:
- 80% agree that low-code is useful for
automation of repetitive development tasks, such as coding forms
and business rules.
- More than two-thirds (68%) agree that low-code
is viable for the development of mission-critical
applications.
- Nearly 80% believe that using low-code can
free up developer time to work on higher-level projects.
86% of IT developers agree that emerging
technology is increasing the pressure on the IT organization. This
increased pressure is most often felt in the form of requests for
new emerging technology applications, and requests to integrate
emerging technology with legacy systems and data. The types of
revenue-generating and performance-improving applications that
developers say are most in demand at their organizations are:
- Applications that improve the customer experience/increase
customer engagement (68%)
- Applications that optimize internal operations and processes
(61%)
- Applications that enable innovation (57%)
Despite customer experience apps being the most requested,
fewer than 50% of all respondents say their
organization is “extremely or very” effective at integrating AI and
RPA into customer service workflows. Due to a fractured IT
landscape, respondents estimate that service reps must open an
average of 5 screens to get a full view of the
customer today. Developing more intuitive and
user-friendly apps is the #1 obstacle, followed by ensuring data
security, and enabling the use of emerging technology for greater
customer insights.
When asked, “With respect to the development of applications
utilizing emerging technologies, what is the one thing that would
help your IT organization the most?,” IT developer respondents
cited “faster/easier development tools” as the #1
response.
To learn more about how low-code provides the fastest route to
business value from emerging technologies, while also improving job
satisfaction for IT developers, read the full “Impact of Low-code
on IT Satisfaction” survey report.
MethodologyThe survey, conducted by IDG,
gathered responses between March and April 2019. Respondents
comprised of 150 IT leaders (C-level to director) and 150 IT
developers/engineers/architects at companies with more than 1,000
employees.
About AppianAppian provides a low-code
development platform that accelerates the creation of high-impact
business applications. Many of the world’s largest organizations
use Appian applications to improve customer experience, achieve
operational excellence, and simplify global risk management and
compliance. For more information, visit www.appian.com.
For Information Contact:Nicole GreggsDirector
of Media Relations +1
703-260-7868nicole.greggs@appian.com
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