Aviva Leverages Appian to Deliver on Digital Transformation Initiatives
October 24 2017 - 7:00AM
Appian (NASDAQ:APPN) today announced Aviva, the UK’s largest
insurer and one of Europe’s leading providers of life and general
insurance, has deployed Appian’s low-code platform to execute on
its global digital transformation journey. Putting the customer
first helps with Aviva’s aim to deliver an unparalleled customer
experience. Embedded in three key business units, Appian is helping
to transform the way Aviva manages ‘Life and Pensions,’ ‘General
Insurance,’ and ‘Accident and Health.’ Aviva has created more than
10 enterprise-grade applications on the Appian platform with a
focus on automating processes, streamlining back office operations
and creating a single customer view – decreasing operating costs as
a result. The company has also digitized pension operations,
modernized new product introduction and renewal of A&H
products, and modernized underwriting in general insurance.
“Appian was selected as our global partner to support automation
as part of our digital transformation,” said Paula
Whitwell-Lumsden, UKI Operations Strategy & Transformation
Director at Aviva. “We are committed to providing our customers
with the best experience possible and Appian allows us to create
agile and scalable business applications to better meet customer
demands. Appian has helped us not only to streamline current
operations but also provide seamless integration with new
technologies. This offers Aviva a true competitive advantage within
the insurance industry."
Key benefits of Aviva transformation using the Appian
Low-Code Enterprise Platform
- Unified Legacy Systems: Appian enables Aviva
to bring together data about a customer from many policies, systems
and databases enabling a faster and more accurate
service.
- Enhanced Customer Journey: With 33 million
customers in 16 countries, Aviva is focused on providing the best
customer experience possible by streamlining and automating
processes, as well as creating a single customer view with Appian
Records.
“Aviva’s visionary approach to digital transformation takes full
advantage of Appian’s simple yet powerful low code platform to put
the customer at the center of everything they do,” said Mike
Beckley, Chief Technology Officer, Appian. “Appian’s unique Records
virtual data architecture creates a 360 degree view of the customer
while Appian’s scalable process and rules engines combine to
intelligently automate millions of transactions. Using our
platform, Aviva experienced 40% efficiency gains with improved
customer satisfaction in months, not years.”
The Appian Platform leverages low-code technology to help
businesses quickly expand innovative ideas into full-scale
enterprise grade applications. Additional benefits include faster
time-to-market, instant mobility, native cloud architecture,
increased productivity, cost savings, incremental revenue, and
improved customer engagement. From automating manual tasks to
creating sophisticated enterprise applications that affect the
bottom line, the Appian Platform can serve as a vital component of
a company’s digital transformation strategy.
For more information on Appian, click here.
About AppianAppian provides a leading low-code
software development platform that enables organizations to rapidly
develop powerful and unique applications. The applications created
on Appian’s platform help companies drive digital transformation
and competitive differentiation. For more information, visit
http://www.appian.com.
For Information ContactNicole Greggs -
Director, Media Relations+1 703.260.7868 -
nicole.greggs@appian.com
Appian (NASDAQ:APPN)
Historical Stock Chart
From Jun 2024 to Jul 2024
Appian (NASDAQ:APPN)
Historical Stock Chart
From Jul 2023 to Jul 2024