FORT WORTH, Texas, April 27, 2015 /PRNewswire/ -- American
Airlines is beginning the most expansive lounge makeover in the
airline's history. The Admirals Club lounges at Phoenix Sky Harbor
International (PHX) and Sao Paulo International (GRU) airports,
both closed for construction, will lead the way for the modern
makeover.
"In the future, when our customers see an Admirals Club sign
anywhere in the world, they'll know they'll find a reliable, modern
space where they can charge their devices, grab a bite to eat, get
caught up on work or unplug from the world around them," says
Fernand Fernandez, American's vice
president - Global Marketing. "Our goal is to create spaces
that are more in line with how people live and spend their time
today."
Over the next several years, lounges will receive a stylish,
consistent look designed for today's connected travelers.
Renovated clubs will be instantly recognizable to customers,
with entryways featuring the American Airlines logo on sleek, white
glass. Once inside, customers will be greeted by representatives
who are stationed at modern check-in podiums, ready to assist with
travel and upgrade needs. Lounge areas will receive a contemporary
style overhaul with a mix of tan and gray tones and accents of rich
red, along with lighting and other elements that blend in white oak
wood and stainless
steel.
To improve customers' comfort as well as productivity, the
redesigned clubs will feature a variety of custom-made furniture
pieces - from communal tables to high-backed chairs outfitted
with power outlets and USB ports, making it easier to charge
personal devices and stay connected. Restrooms will also be given a
modern treatment, with new countertops and tile throughout. A
club's individual location will be played up through artwork that
represents the destination.
The renovation process will expand some clubs, such as the PHX
Terminal A club, giving customers more space to relax and new
seating options.
American will start construction on clubs in Miami, New
York (JFK), Dallas/Fort
Worth and Los Angeles this
year, with clubs in Chicago,
London and other key cities
entering the renovation phase in the coming years. Ultimately, the
makeover will touch all of American's lounges.
American is also upgrading its food and refreshments. Earlier
this year, Admirals Club lounges rolled out an enhanced and healthy
selection of complimentary offerings such as Greek yogurt, oatmeal,
hearty soups and sweet and savory snacks. More food enhancements
are coming this summer.
In December 2014, American
announced an investment of more than $2
billion in the customer experience. These investments
include more fully lie-flat seats; upgraded aircraft interiors;
more international Wi-Fi; more in-flight entertainment options and
charging power for customers in all cabins; and an improved airport
experience with faster, more reliable kiosks and refreshed gate and
ticketing areas. This is all in addition to American's historic
fleet renewal, during which it expects to take delivery of 75 new
mainline aircraft in 2015.
For more information about American's investment in the travel
experience, please visit aa.com/goingforgreat.
About American Airlines
American Airlines Group (NASDAQ: AAL) is the holding company for
American Airlines and US Airways. Together with regional partners,
operating as American Eagle and US Airways Express, the airlines
operate an average of nearly 6,700 flights per day to nearly 350
destinations in more than 50 countries. American is a founding
member of the oneworld alliance, whose members and
members-elect serve nearly 1,000 destinations with 14,250 daily
flights to 150 countries. This year American topped Fortune
Magazine's list of best business turnarounds and its stock joined
the S&P 500 index. Connect with American on
Twitter @AmericanAir and
at Facebook.com/AmericanAirlines.
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SOURCE American Airlines