8x8 Announces 8x8 Sales Assist to Improve the Customer Experience, Increase Satisfaction, and Accelerate Revenue Growth for Retailers
December 07 2023 - 9:00AM
Business Wire
Cross-Portfolio Solution Enables Retailers to
Deal with Common Challenges for Superior Customer Response
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact
center and unified communications platform provider, today
announced 8x8 Sales Assist™ for retailers. Combining components of
8x8 Contact Center, 8x8 CPaaS, and 8x8 Work, the retail solution
provides connected journeys across self- and assisted-service use
cases while enabling retailers to improve customer
satisfaction.
Reflecting the multichannel shopping experience that is
preferred by so many consumers, 8x8 Sales Assist allows retailers‘
customers to engage through their channel of choice, including web
chat, bot, social media, SMS, email, or voice, for faster, easier
shopping experiences and more convenient support resolution.
Now, with 8x8 Sales Assist, retail organizations can take
engagement and customer service to the next level, increasing
revenue and satisfaction rates.
The solution is designed to:
- Reduce long call/contact queues
- Minimize missed or dropped calls leading to revenue loss
- Provide agents with access to up-to-date customer
information
- Increase first contact resolution rates
- Escalate customer support issues to video for faster, more
efficient resolution
- Retain the best contact center talent, reducing staff churn and
recruitment costs
- Enable an educated, informed, and connected workforce, all
while generating revenue
- Leverage targeted outbound engagement for campaigns,
promotions, and updates
“Using 8x8 Sales Assist we’ve been able to measure and improve
our performance in a number of ways and that means we aren’t
missing any opportunity to help people wanting to purchase a new
vehicle or support existing customers,” said Chris Gensmantel, CIO
at LSH Auto UK. “With 8x8, we have less dropped calls, we’re able
to answer more enquiries, and we’re able to be more proactive in
reaching out to customers knowing we’re armed with the information
they actually need.”
“Ensuring customers can find and purchase items easily and
employees can efficiently and quickly resolve customer issues is a
top priority for retailers,” said Hunter Middleton, Chief Product
Officer at 8x8, Inc. “8x8 Sales Assist provides a seamless
experience for a connected workforce, delivering agents the
information they need to service customers, all through a single
interface, to improve first contact resolution. Ultimately, this is
about maximizing every interaction, both for the customer and the
retailer – every missed interaction is a missed opportunity.”
The components of 8x8 Sales Assist are delivered through the 8x8
XCaaS™ (Experience Communications as a Service™) integrated cloud
contact center and unified communications platform, which includes
cloud contact center, business phone, video meetings, team chat,
and SMS capabilities. 8x8 XCaaS is a resilient, secure, and
compliant platform, offering the highest levels of reliability with
a financially backed, platform-wide 99.999 percent uptime SLA
across an integrated cloud UCaaS and CCaaS solution.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading software as a service provider of 8x8
XCaaS™ (Experience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between unified communications as a service
(UCaaS) and contact center as a service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, Experience Communications as a Service™ are
trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20231207327659/en/
8x8, Inc. Contacts:
Media: PR@8x8.com
Investor Relations: Investor.Relations@8x8.com
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