Stream Global Services Named an Honoree of the 2010 TMC Social CRM Award
April 28 2011 - 4:04PM
Business Wire
Stream Global Services, Inc., (NYSE/AMEX: SGS), a leading
business process outsource (BPO) service provider specializing in
customer relationship management for Fortune 1000 companies, today
announced that TMC, a global, integrated media company, has named
Stream’s social media service offering as an honoree of the 2010
TMC Social CRM Award, sponsored by Customer Interaction Solutions
magazine.
The TMC Social CRM Award honored Stream for its innovation,
unique capabilities and significant contributions toward enabling
and improving social channel interactions.
Launched in August 2010, Stream’s social media service offering
provides clients a multi-faceted approach for actively and directly
engaging with their customer base across a multitude of social
media, thereby creating a truly personal and interactive customer
experience. As part of Stream’s offering, social media
professionals actively monitor a variety of social media –
including websites, blogs, forums and message boards – and respond
to customer support and product information needs. As a result,
Stream provides its clients with timely consumer feedback,
real-time market trends, and potential revenue generation
opportunities. Stream’s social media offering may be combined with
other communications services – such as its voice, chat, email and
data analytic services – to create a fully integrated and
comprehensive solution that drives customer satisfaction and
increases overall brand loyalty.
“As part of our ongoing mission to be Provider of Choice for our
clients, Stream is continually looking for ways to improve the
overall brand experience for our clients’ customers,” said Kathy
Marinello, Stream’s Chairman and CEO. “Our social media service
offering is one way we achieve this by providing a platform for
actively engaging with their customer base. We are thrilled to have
our efforts recognized with this esteemed award.”
“Using social media, companies have the ability to not only
measure and monitor customer satisfaction in real-time but can
actively participate in the daily dialog that shapes their brand
perception. TMC is proud to recognize Stream Global Services as an
honoree of the TMC Social CRM Award for its achievement in
advancing social communications,” said Rich Tehrani, CEO, TMC.
The 2010 TMC Social CRM Award winners, finalists and honorees
will be published in the July 2011 issue of Customer Interaction
Solutions.
About Stream Global Services, Inc.
Stream Global Services is a leading business process outsource
(BPO) service provider specializing in customer relationship
management including sales, customer care and technical support for
Fortune 1000 companies. Stream is a trusted partner to some of the
world’s leading technology, computing, telecommunications, retail,
entertainment/media, and financial services companies. Our service
programs are delivered through a set of standardized best practices
and sophisticated technologies by a highly skilled workforce of
approximately 30,000 employees based out of 50 locations in 22
countries with the ability to support more than 35 languages.
Stream continues to expand its global presence and service
offerings to increase revenue, improve operational efficiencies and
drive brand loyalty for its clients. To learn more about the
company and its complete service offering, please visit
www.stream.com.
About Customer Interaction Solutions:
Since 1982, Customer Interaction Solutions (CIS) magazine has
been the voice of the call/contact center, CRM and teleservices
industries. CIS magazine has helped the industry germinate, grow,
mature and prosper, and has served as the leading publication in
helping these industries that have had such a positive impact on
the world economy to continue to thrive. Through a combination of
outstanding and cutting-edge original editorial, industry voices,
in-depth lab reviews and the recognition of the innovative leaders
in management and technology through our highly valued awards,
Customer Interaction Solutions strives to continue to be the
publication that holds the quality bar high for the industry.
Please visit www.cismag.com.
About TMC:
Technology Marketing Corporation (TMC) is a global, integrated
media company helping clients build communities in print, in
person, and online. TMC publishes Customer Interaction Solutions,
INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH
Spotlight magazines. TMC is the producer of ITEXPO, the
world’s leading B2B communications event. TMCnet.com, which is read
by two million unique visitors each month, is the leading source of
news and articles for the communications and technology industries.
In addition, TMC runs multiple industry events: 4GWE; Smart Grid
Summit; M2M Evolution; Cloud Communications Summit; Social CRM
Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx;
Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more!
Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
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