Stream Strengthens Client Management and Direct Sales Team
January 06 2010 - 5:00PM
PR Newswire (US)
New Structure Emphasizes Company's Commitment to Overall Client
Satisfaction in 2010 BOSTON, Jan. 6 /PRNewswire-FirstCall/ --
Stream Global Services, Inc. (NYSE AMEX: SGS), a premium, global
business process outsource (BPO) service provider specializing in
customer relationship management services for Fortune 1000
companies, today announced significant enhancements to its client
management and direct sales team. These new additions, together
with a structural realignment of the sales organization, enable
Stream to better serve its existing client base, as well as
effectively reach out to new accounts in emerging industry sectors
and geographic regions. The streamlining of Stream's client
management and sales organization enables Stream to achieve the
following: tighter strategic and operational alignment with current
clients; ability to attract new business opportunities while
maintaining and exceeding quality for existing accounts; and a
dedicated team focusing on emerging industry and geographic
markets. Following its acquisition of eTelecare in October 2009,
Stream's client base has grown to more than 70 clients. The company
has streamlined its client management teams - each led by a general
manager - around its major accounts to ensure a single
point-of-contact for all client services. Supported by the client
management team, each general manager maintains full responsibility
and ownership for overseeing the delivery of service and resources
for our clients. Included in these responsibilities are the
coordination of operations, technology, service footprint, customer
satisfaction, key client metrics, account revenue growth and
profitability. This increase in client management personnel allows
Stream to provide consistent delivery of standard processes and
technology on a global basis. Global client managers ensure that
client requirements are consistently met - regardless of service
center location - and that Stream's worldwide network of resources
is fully utilized to achieve the highest levels of service and
performance for its customers. Stream has also invested in its
direct salesforce to generate new account acquisition in its key
sectors of technology & computing, telecommunications,
entertainment & media, retail and financial services. With the
addition of Jeff Dixon, vice president of new client sales
development, Stream enhances its ability to deliver a full suite of
services, including sales generation, client retention/loyalty,
technical support and customer care, to potential new clients. Jeff
joins Stream from U4EA Technologies and prior to U4EA, Polycom.
During his tenure at these and other leading companies, Jeff gained
valuable experience in both the service provider and VoIP
technology arenas. Stream is also investing in its emerging market
organization with the addition of Eric Kaufman as vice president of
international business development. Prior to joining Stream, Eric
served as president of Modus Media Japan. By adding this newly
created position, Stream is able to strengthen its global footprint
and client base by building its presence in China, Japan and South
America. "Stream's investment in our client-facing team further
reinforces our long-term commitment to delivering our breadth of
services to our global accounts in a way that meets and exceeds
their expectations globally," said Robert Dechant, executive vice
president of global sales and marketing. "Many of our clients today
are serviced out of multiple service centers, across several
countries and in multiple languages. Our global approach to client
management ensures that we continue to deliver consistent quality
and create innovating new solutions to meet their changing needs to
increase lifetime customer value and retention." Contact
Information: Sally Comollo Director of Marketing Communications
781-304-1847 About Stream Global Services, Inc. Stream Global
Services is a premium business process outsource (BPO) service
provider specializing in customer relationship management including
sales, customer care and technical support for Fortune 1000
companies. Stream is a trusted partner to some of the world's
leading technology, computing, telecommunications, retail,
entertainment/media, and financial services companies. Our service
programs are delivered through a set of standardized best practices
and sophisticated technologies by a highly skilled workforce of
approximately 30,000 employees based out of 50 solution centers in
22 countries supporting 34 languages. Stream continues to expand
its global presence and service offerings to increase revenue,
improve operational efficiencies and drive brand loyalty for its
clients. To learn more about the company and its complete service
offering, please visit http://www.stream.com/. DATASOURCE: Stream
Global Services, Inc. CONTACT: Sally Comollo, Director of Marketing
Communications of Stream Global Services, Inc., +1-781-304-1847,
Web Site: http://www.stream.com/
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