Guidewire (NYSE: GWRE) and Smart Communications™, a leading
technology company focused on helping businesses engage in more
meaningful customer conversations, announced that the new Built by
Guidewire Smart Communications integrations are now available in
the Guidewire Marketplace to ClaimCenter, PolicyCenter, and
BillingCenter users on Guidewire Cloud.
Smart Communications’ customer communications management
solution, SmartCOMM™, helps insurers to deepen engagement with
their policyholders, achieve operational excellence, and enhance
the customer communications experience for both policyholders and
insurance professionals alike. Designed for the business user, the
technology makes it simple for insurers to deliver personalized,
interactive communications with policyholders through their
preferred channels at scale. It also helps to ensure that all
communications are brand-consistent and compliant with regulations,
reducing risk exposure for insurers.
Directly within Guidewire’s user interface, the Smart
Communications Built by Guidewire integrations enable insurance
professionals to:
- Engage with policyholders through hyper-personalized,
multi-channel/multi-language communication, increasing efficiency
and improving customer experience;
- Leverage and customize company-controlled templates in a word
processor-like experience, ensuring brand consistency and ease of
use for business users;
- Easily view tracked changes on each document and customize
permission levels for template text, helping to adhere to
regulatory compliance standards; and
- Preview the final communication to ensure the customer view
meets company standards.
Built by Guidewire integrations are pre-built and standardized
by Guidewire to speed cloud delivery and maintenance. Leveraging
the Integration Framework for Guidewire Cloud, developers can
implement integrations between InsuranceSuite and third-party apps
using multiple APIs, messaging systems, or protocols with ease.
“Our partnership with Guidewire is the gateway for flexibility,
interoperability, and security that only our integrated cloud
solutions can provide to insurers looking for a pre-built, turn-key
customer communications solution,” said Chuck Fazio, Vice President
of Global Partners and Alliances, Smart Communications. “This
integration eliminates complexity and allows business users the
speed and agility only available through the Guidewire
Marketplace.”
“Together, Guidewire and Smart Communications have helped over
120 shared insurance customers streamline business operations by
combining the modern customer communication capabilities of
SmartCOMM with our leading-edge insurance operations suite on
Guidewire Cloud,” said Will Murphy, Vice President, Global
Technology Alliances, Guidewire. “We are delighted to again expand
this successful partnership with the release of our joint Built by
Guidewire integrations with Smart Communications, our 2023
Ecosystem Partner of the Year.”
Smart Communications will be hosting a webinar with Guidewire
and Amazon Web Services (AWS) on March 27th, 2024 titled, “Get
Future-Ready with Modern Digital Insurance Communications”.
Guidewire is also a Silver sponsor of Smart Communications’
INNOVATE North America and will be leading a breakout session on
April 11, 2024.
About Smart Communications
Smart Communications provides the platform that leading
organizations trust to deliver personalized, consistent and
compliant conversations across all touchpoints and channels. The
Conversation Cloud™ consists of SmartCOMM™ for enterprise-scale
customer communications, SmartIQ™ for digital forms transformation,
and SmartDX™ for trade documentation. Over 650 enterprise
organizations across the globe rely on Smart Communications to
simplify and automate complex processes and deliver highly secure,
frictionless experiences across the customer lifecycle. To learn
more, visit smartcommunications.com.
About Guidewire PartnerConnect ecosystem and Built by
Guidewire
Guidewire PartnerConnect is designed to help Property and
Casualty (P&C) insurance companies revolutionize their
operations by connecting them with the largest peer network in the
industry. Built by Guidewire apps are standardized integration
solutions pre-built and managed by Guidewire that speed the
delivery and maintenance of common integrations. These integrations
are kept current with the latest product and vendor releases, and
leverage Guidewire's Integration Framework and latest third-party
technologies, designed to fully align with Guidewire Cloud
Standards. Where available, under an optional services agreement,
Guidewire can provision, configure, parameterize, maintain, and
perform annual upgrades of the integrations for customers.
Today, insurers can access over 250 integrations developed for
the Guidewire Marketplace that have been validated for security,
quality, and compatibility. The Guidewire Marketplace comprises an
ecosystem of powerful yet user-friendly solutions that scale for
improved customer experiences.
For more information, please visit the Guidewire
Marketplace.
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage,
innovate, and grow efficiently. We combine digital, core,
analytics, and machine learning to deliver our platform as a cloud
service. More than 540 insurers in 40 countries, from new ventures
to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable
their success. We are proud of our unparalleled implementation
track record, with more than 1,600 successful projects, supported
by the largest R&D team and partner ecosystem in the industry.
Our marketplace provides hundreds of applications that accelerate
integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow
us on X (formerly known as Twitter) and LinkedIn.
NOTE: For information about Guidewire’s
trademarks, visit https://www.guidewire.com/legal-notices.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240326405198/en/
Melissa Cobb Senior Public Relations Manager Guidewire Software,
Inc. +1.650.464.1177 mcobb@guidewire.com
Stephanie Clarke VP, Marketing Communications Smart
Communications 647.209.5818 sclarke@smartcommunications.com
GuideWire Software (NYSE:GWRE)
Historical Stock Chart
From Apr 2024 to May 2024
GuideWire Software (NYSE:GWRE)
Historical Stock Chart
From May 2023 to May 2024