Agilysys Provides On-Site Premier POS Service to Ensure Exceptional Fan Experiences at The Australian Open Tennis Tournament
January 18 2024 - 6:00PM
Business Wire
-- Technology and on-site service helps an
expected 900,000-plus fans to enjoy excellent food and beverage
experiences --
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of
hospitality software solutions and services, announced it is
providing on-site premier support for the InfoGenesis point-of-sale
(POS) system at Melbourne & Olympic Parks to ensure the
900,000-plus people expected to attend the 2024 Australian Open
enjoy their food and beverage experiences.
As host to a variety of popular sports and entertainment events
throughout the year, and as one of the largest and most diverse
multi-purpose sporting, entertainment, conference and community
precincts in Australia, Melbourne & Olympic Parks holds claim
to the Australian Open, the first of four Grand Slam level tennis
tournaments held each season. With more than 900,000 people
expected to attend the 2024 tournament, the venue requires a fast,
robust and reliable POS system to smoothly manage the high volume
of orders and transactions and to ensure an exceptional fan
experience at every interaction.
To prepare for delivering exceptional service to Australian Open
fans, hundreds of InfoGenesis POS terminals are strategically
placed in concession stands throughout the venue to shorten lines
and wait times. With an increased focus on the convenience of
mobile concession ordering and delivery and the security of
contactless payments, Agilysys’ IG OnDemand solution has been made
available so fans can use their mobile devices to place and receive
orders wherever they are around the 40-hectare venue, and for the
venue to accept and track cashless transactions. In addition,
Agilysys POS experts and service teams are on-site throughout the
two-week-long Australian Open to provide instant assistance and
ensure optimal system efficiency and performance under heightened
demand.
"Augmenting support during times of intensified system demand,
such as what occurs during high-attendance events, is just one way
we demonstrate our Serious About Service commitment,” said Agilysys
Vice President of Client Services for APAC Ajoy
Meenakshisundaram.
Meenakshisundaram added, “By delivering system implementation,
performance optimization and signature service directly, rather
than outsourcing to others, we gain deep insights into how our
customers operate and their unique requirements, especially in
times of peak demand. World-class venues like Melbourne &
Olympic Parks count on innovative solutions such as InfoGenesis
tailored to meet their unique fan experience requirements and
delivered by a global trusted advisor focused on hospitality-driven
businesses.”
To learn more about Agilysys’ POS solutions, see POS Software |
Point of Sale Management System | Agilysys InfoGenesis |
Agilysys
About Agilysys
Agilysys exclusively delivers state-of-the-art software
solutions and services that help organizations achieve High Return
Hospitality™ by maximizing Return on Experience (ROE) through
interactions that make ‘personal’ profitable. Customers around the
world use Agilysys Property Management Systems (PMS), Point-of-Sale
(POS) solutions and Inventory and Procurement (I&P) systems to
consistently delight guests, retain staff and grow margins.
Agilysys’ 100% hospitality customer base includes branded and
independent hotels; multi-amenity resorts; casinos; property, hotel
and resort management companies; cruise lines; corporate dining
providers; higher education campus dining providers; food service
management companies; hospitals; lifestyle communities; senior
living facilities; stadiums; and theme parks. www.agilysys.com
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