Form 10-Q - Quarterly report [Sections 13 or 15(d)]

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)


☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended October 31, 2023


o			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to .

Commission File Number 001-34956

CONN’S, INC.

(Exact name of registrant as specified in its charter)


Delaware						06-1672840
(State or other jurisdiction of incorporation or organization)						(I.R.S. Employer Identification Number)

2445 Technology Forest Blvd., Suite 800, The Woodlands, TX						77381
(Address of principal executive offices)						(Zip Code)

Registrant’s telephone number, including area code: (936) 230-5899

Not Applicable

(Former name, former address and former fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:


Title of Each Class	Trading Symbol	Name of Each Exchange on Which Registered
Common Stock, par value $0.01 per share	CONN	NASDAQ Global Select Market

Indicate by check mark whether the registrant (l) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer

☐

Accelerated filer

☒

Non-accelerated filer

☐

Smaller reporting company

☐

Emerging growth company

☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ☐ No ☒

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of December 11, 2023:


Class						Outstanding
Common stock, $0.01 par value per share						24,550,113

Table of Contents

CONN’S, INC. AND SUBSIDIARIES

FORM 10-Q

FOR THE FISCAL QUARTER ENDED OCTOBER 31, 2023

TABLE OF CONTENTS

Page No.

PART I.

FINANCIAL INFORMATION

Item 1.

Financial Statements

Condensed Consolidated Balance Sheets

Condensed Consolidated Statements of Operations

Condensed Consolidated Statements of Stockholders’ Equity

Condensed Consolidated Statements of Cash Flows

Notes to Condensed Consolidated Financial Statements

Item 2.

Management’s Discussion and Analysis of Financial Condition and Results of Operations

Item 3.

Quantitative and Qualitative Disclosures About Market Risk

Item 4.

Controls and Procedures

PART II.

OTHER INFORMATION

Item 1.

Legal Proceedings

Item 1A.

Risk Factors

Item 2.

Unregistered Sales of Equity Securities and Use of Proceeds

Item 3.

Defaults Upon Senior Securities

Item 4.

Mine Safety Disclosure

Item 5.

Item 6.

This Quarterly Report on Form 10-Q includes our trademarks such as “Conn’s,” “Conn’s HomePlus,” “YE$ YOU’RE APPROVED,” “YES Money,” “YE$ Money,” “YES Lease,” “YE$ Lease,” “Dreamspot,” and our logos, which are protected under applicable intellectual property laws and are the property of Conn’s, Inc. This report also contains trademarks, service marks, trade names and copyrights of other companies, which are the property of their respective owners. Solely for convenience, trademarks and trade names referred to in this Quarterly Report may appear without the ® or TM symbols, but such references are not intended to indicate, in any way, that we will not assert, to the fullest extent under applicable law, our rights or the rights of the applicable licensor to these trademarks and trade names.

References to “we,” “our,” “us,” “the Company,” “Conn’s” or “CONN” refer to Conn’s, Inc. and, as apparent from the context, its consolidated bankruptcy-remote variable-interest entities (“VIEs”), and its wholly-owned subsidiaries.

Table of Contents

PART I. FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

CONN’S, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS

(amounts in thousands, except per share amounts)


	October 31, 2023		January 31, 2023
Assets	(unaudited)
Current assets:
Cash and cash equivalents	$	5,562	$	19,534
Restricted cash (includes VIE balances of $39,321 and $38,727, respectively)	41,430		40,837
Customer accounts receivable, net of allowances (includes VIE balances of $269,200 and $251,689, respectively)	424,940		421,683
Other accounts receivable	52,020		56,887
Inventories	231,814		240,783
Income taxes receivable	40,933		38,436
Prepaid expenses and other current assets	11,496		12,937
Total current assets	808,195		831,097
Long-term portion of customer accounts receivable, net of allowances (includes VIE balances of $176,188 and $181,575, respectively)	355,092		389,054
Property and equipment, net	214,770		218,956
Operating lease right-of-use assets	335,423		262,104
Other assets	12,912		15,004
Total assets	$	1,726,392	$	1,716,215
Liabilities and Stockholders’ Equity
Current liabilities:
Short-term debt and current finance lease obligations	$	7,934	$	937
Accounts payable	66,540		71,685
Accrued compensation and related expenses	18,618		13,285
Accrued expenses	73,205		69,334
Operating lease liability - current	60,303		53,208
Income taxes payable	2,439		2,869
Deferred revenues and other credits	10,229		11,043
Total current liabilities	239,268		222,361
Operating lease liability - non current	403,531		331,109
Long-term debt and finance lease obligations (includes VIE balances of $389,628 and $410,790, respectively)	673,472		636,079
Deferred tax liability	1,952		2,041
Other long-term liabilities	17,601		22,215
Total liabilities	1,335,824		1,213,805
Commitments and contingencies (Note 6)
Stockholders’ equity:
Preferred stock ($0.01 par value, 1,000 shares authorized; none issued or outstanding)	—		—
Common stock ($0.01 par value, 100,000 shares authorized; 33,861 and 33,379 shares issued, respectively)	339		334
Treasury stock (at cost; 9,405 shares and 9,405 shares issued, respectively)	(193,370)		(193,370)
Additional paid-in capital	163,584		155,523
Retained earnings	420,015		539,923
Total stockholders’ equity	390,568		502,410
Total liabilities and stockholders’ equity	$	1,726,392	$	1,716,215

See notes to condensed consolidated financial statements.

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CONN’S, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(unaudited and amounts in thousands, except per share amounts)


	Three Months Ended October 31,				Nine Months Ended October 31,
	2023		2022		2023		2022
Revenues:
Product sales	$	200,226	$	233,176	$	626,324	$	738,598
Repair service agreement commissions	15,938		18,804		51,600		60,256
Service revenues	2,288		2,378		6,720		7,279
Total net sales	218,452		254,358		684,644		806,133
Finance charges and other revenues	61,678		66,842		186,962		201,519
Total revenues	280,130		321,200		871,606		1,007,652
Costs and expenses:
Cost of goods sold	146,362		169,842		448,280		530,942
Selling, general and administrative expense	131,032		126,243		395,244		389,169
Provision for bad debts	39,123		35,104		101,334		77,059
Charges and credits, net	2,071		8,006		1,264		6,522
Total costs and expenses	318,588		339,195		946,122		1,003,692
Operating (loss) income	(38,458)		(17,995)		(74,516)		3,960
Interest expense	22,448		11,478		55,614		23,807
Loss before income taxes	(60,906)		(29,473)		(130,130)		(19,847)
Benefit for income taxes	(9,609)		(4,634)		(9,936)		(3,358)
Net loss	$	(51,297)	$	(24,839)	$	(120,194)	$	(16,489)
Net loss per share:
Basic	$	(2.11)	$	(1.04)	$	(4.97)	$	(0.68)
Diluted	$	(2.11)	$	(1.04)	$	(4.97)	$	(0.68)
Weighted average common shares outstanding:
Basic	24,262		23,911		24,196		24,173
Diluted	24,262		23,911		24,196		24,173

See notes to condensed consolidated financial statements.

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CONN’S, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

(unaudited and in thousands)


				Additional Paid-in Capital
	Common Stock					Retained Earnings		Treasury Stock
	Shares	Amount						Shares	Amount		Total
Balance January 31, 2023	33,379	$	334	$	155,523	$	539,923	(9,405)	$	(193,370)	$	502,410
Adoption of ASU 2022-02	—	—		—		286		—	—		286
Exercise of options and vesting of restricted stock, net of withholding tax	167	2		(929)		—		—	—		(927)
Issuance of common stock under Employee Stock Purchase Plan	31	—		154		—		—	—		154
Stock-based compensation	—	—		2,964		—		—	—		2,964
Net loss	—	—		—		(35,380)		—	—		(35,380)
Balance April 30, 2023	33,577	$	336	$	157,712	$	504,829	(9,405)	$	(193,370)	$	469,507
Exercise of options and vesting of restricted stock, net of withholding tax	63	—		(27)		—		—	—		(27)
Issuance of common stock under Employee Stock Purchase Plan	54	—		169		—		—	—		169
Stock-based compensation	—	—		3,190		—		—	—		3,190
Net loss	—	—		—		(33,517)		—	—		(33,517)
Balance July 31, 2023	33,694	$	336	$	161,044	$	471,312	(9,405)	$	(193,370)	$	439,322
Exercise of options and vesting of restricted stock, net of withholding tax	131	—		(285)		—		—	—		(285)
Issuance of common stock under Employee Stock Purchase Plan	36	3		120		—		—	—		123
Stock-based compensation	—	—		2,705		—		—	—		2,705
Net loss	—	—		—		(51,297)		—	—		(51,297)
Balance October 31, 2023	33,861	$	339	$	163,584	$	420,015	(9,405)	$	(193,370)	$	390,568

Table of Contents


				Additional Paid-in Capital
	Common Stock					Retained Earnings		Treasury Stock
	Shares	Amount						Shares	Amount		Total
Balance January 31, 2022	33,015	$	330	$	140,419	$	599,215	(6,089)	$	(125,145)	$	614,819
Exercise of options and vesting of restricted stock, net of withholding tax	163	2		(2,029)		—		—	—		(2,027)
Issuance of common stock under Employee Stock Purchase Plan	14	—		194		—		—	—		194
Stock-based compensation	—	—		3,409		—		—	—		3,409
Common stock repurchase	—	—		—		—		(3,316)	(68,225)		(68,225)
Net income	—	—		—		6,221		—	—		6,221
Balance April 30, 2022	33,192	$	332	$	141,993	$	605,436	(9,405)	$	(193,370)	$	554,391
Exercise of options and vesting of restricted stock, net of withholding tax	50	—		(83)		—		—	—		(83)
Issuance of common stock under Employee Stock Purchase Plan	31	—		216		—		—	—		216
Stock-based compensation	—	—		3,224		—		—	—		3,224
Net income	—	$	—	$	—	$	2,129	—	$	—	$	2,129
Balance July 31, 2022	33,273	$	332	$	145,350	$	607,565	(9,405)	$	(193,370)	$	559,877
Exercise of options and vesting of restricted stock, net of withholding tax	36	1		(242)		—		—	—		(241)
Issuance of common stock under Employee Stock Purchase Plan	32	—		201		—		—	—		201
Stock-based compensation	—	—		8,108		—		—	—		8,108
Net loss	—	$	—	$	—	$	(24,839)	—	$	—	(24,839)
Balance October 31, 2022	33,341	$	333	$	153,417	$	582,726	(9,405)	$	(193,370)	$	543,106

See notes to condensed consolidated financial statements.

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CONN’S, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(unaudited and in thousands)


	Nine Months Ended October 31,
	2023		2022
Cash flows from operating activities:
Net loss	$	(120,194)	$	(16,489)
Adjustments to reconcile net loss to net cash from operating activities:
Depreciation	36,430		34,352
Impairment of long lived assets	3,500		—
Change in right-of-use asset	50,046		29,471
Amortization of debt issuance costs	16,218		5,308
Provision for bad debts and uncollectible interest	131,630		115,697
Stock-based compensation expense	8,858		9,004
Charges and credits, net	1,264		6,522
Deferred income taxes	122		2,299
Loss on disposal of property and equipment	2,816		562
Tenant improvement allowances received from landlords	18,723		8,959
Change in operating assets and liabilities:
Customer accounts receivable	(100,175)		(42,390)
Other accounts receivable	4,488		3,065
Inventories	8,969		(12,459)
Other assets	4,304		(1,796)
Accounts payable	(7,215)		5,160
Accrued expenses	9,941		(22,745)
Operating leases	(60,821)		(41,149)
Income taxes	(11,200)		(6,588)
Deferred revenues and other credits	2,549		(4,252)
Net cash provided by operating activities	253		72,531
Cash flows from investing activities:
Purchases of property and equipment	(40,235)		(50,206)
Net cash used in investing activities	(40,235)		(50,206)
Cash flows from financing activities:
Proceeds from issuance of asset-backed notes	273,670		407,690
Payments on asset-backed notes	(299,430)		(300,953)
Borrowings under revolving credit facility	619,396		903,223
Payments on revolving credit facility	(555,396)		(938,223)
Payments of debt issuance costs and amendment fees	(17,190)		(5,651)
Proceeds from stock issued under employee benefit plans	445		611
Tax payments associated with equity-based compensation transactions	(1,238)		(2,353)
Purchase of treasury stock	—		(71,696)
Other	6,346		(674)
Net cash provided by (used in) financing activities	26,603		(8,026)
Net change in cash, cash equivalents and restricted cash	(13,379)		14,299
Cash, cash equivalents and restricted cash, beginning of period	60,371		39,637
Cash, cash equivalents and restricted cash, end of period	$	46,992	$	53,936
Non-cash investing and financing activities:
Right-of-use assets obtained in exchange for new operating lease liabilities	$	121,616	$	40,417
Property and equipment purchases not yet paid	$	16,525	$	19,643
Accrual for purchase of treasury stock	$	—	$	(3,471)
Supplemental cash flow data:
Cash interest paid	$	37,192	$	16,513
Cash income taxes paid, net	$	1,437	$	931

See notes to condensed consolidated financial statements.

Table of Contents

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

1. Summary of Significant Accounting Policies

Business. Conn’s, Inc., a Delaware corporation, is a holding company with no independent assets or operations other than its investments in its subsidiaries. References to “we,” “our,” “us,” “the Company,” “Conn’s” or “CONN” refer to Conn’s, Inc. and its subsidiaries. Conn’s is a leading specialty retailer that offers a broad selection of quality, branded durable consumer goods and related services in addition to proprietary credit solutions for its core credit-constrained consumers. We operate an integrated and scalable business through our retail stores and website. Our complementary product offerings include furniture and mattresses, home appliances, consumer electronics and home office products from leading global brands across a wide range of price points. Our credit offering provides financing solutions to a large, under-served population of credit-constrained consumers who typically have limited credit alternatives.

We operate two reportable segments: retail and credit. Our retail stores bear the “Conn’s HomePlus” name with all of our stores providing the same products and services to a common customer group. Our stores follow the same procedures and methods in managing their operations. Our retail business and credit business are operated independently from each other. The credit segment is dedicated to providing short and medium-term financing to our retail customers. The retail segment is not involved in credit approval decisions or collection efforts. Our management evaluates performance and allocates resources based on the operating results of the retail and credit segments.

Basis of Presentation. The accompanying unaudited Condensed Consolidated Financial Statements of Conn’s, Inc. and its wholly-owned subsidiaries, including its Variable Interest Entities (“VIEs”), have been prepared by management in accordance with U.S. generally accepted accounting principles (“GAAP”) and prevailing industry practice for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, we do not include all of the information and footnotes required by GAAP for complete financial statements. The accompanying financial statements reflect all adjustments that are, in the opinion of management, necessary for a fair presentation of the results for the interim periods presented. All such adjustments are of a normal recurring nature. The condensed consolidated financial position, results of operations and cash flows for these interim periods are not necessarily indicative of the results that may be expected in future periods. The balance sheet at January 31, 2023 has been derived from the audited financial statements at that date. The financial statements should be read in conjunction with the audited consolidated financial statements and the notes thereto included in our Annual Report on Form 10-K for the fiscal year ended January 31, 2023 (the “2023 Form 10-K”) filed with the United States Securities and Exchange Commission (the “SEC”) on March 29, 2023.

Reclassification of prior year presentation. Certain prior year amounts have been reclassified for consistency with the current year presentation.

Fiscal Year. Our fiscal year ends on January 31. References to a fiscal year refer to the calendar year in which the fiscal year ends.

Principles of Consolidation. The Condensed Consolidated Financial Statements include the accounts of Conn’s, Inc. and its wholly-owned subsidiaries. All material intercompany transactions and balances have been eliminated in consolidation.

Variable Interest Entities (VIE). VIEs are consolidated if the Company is the primary beneficiary. The primary beneficiary of a VIE is the party that has (i) the power to direct the activities that most significantly impact the performance of the VIE and (ii) the obligation to absorb losses or the right to receive benefits that could potentially be significant to the VIE.

We securitize customer accounts receivables by transferring the receivables to various bankruptcy-remote VIEs. We retain the servicing of the securitized portfolio and have a variable interest in each corresponding VIE by holding the residual equity. We have determined that we are the primary beneficiary of each respective VIE because (i) our servicing responsibilities for the securitized portfolio give us the power to direct the activities that most significantly impact the performance of the VIE and (ii) our variable interest in the VIE gives us the obligation to absorb losses and the right to receive residual returns that potentially could be significant. As a result, we consolidate the respective VIEs within our Condensed Consolidated Financial Statements.

Refer to Note 5, Debt and Financing Lease Obligations, and Note 7, Variable Interest Entities, for additional information.

Use of Estimates. The preparation of financial statements in accordance with GAAP requires management to make informed judgments and estimates that affect the reported amounts of assets, liabilities, revenues and expenses, and the disclosure of contingent assets and liabilities. Changes in facts and circumstances or additional information may result in revised estimates, and actual results may differ, even significantly, from these estimates. Management evaluates its estimates and related assumptions regularly, including those related to the allowance for doubtful accounts and allowances for no-interest option credit programs, which are particularly sensitive given the size of our customer portfolio balance.

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Cash and Cash Equivalents. As of October 31, 2023 and January 31, 2023, cash and cash equivalents included cash and credit card deposits in transit. Credit card deposits in transit included in cash and cash equivalents were $2.8 million and $5.2 million as of October 31, 2023 and January 31, 2023, respectively.

Restricted Cash. The restricted cash balance as of October 31, 2023 and January 31, 2023 includes $32.3 million and $33.6 million, respectively, of cash we collected as servicer on the securitized receivables that was subsequently remitted to the VIEs and $7.0 million and $5.2 million, respectively, of cash held by the VIEs as additional collateral for the asset-backed notes.

Customer Accounts Receivable. Customer accounts receivable reported in the Condensed Consolidated Balance Sheet includes total receivables managed, including both those transferred to the VIEs and those not transferred to the VIEs. Customer accounts receivable are recognized at the time the customer takes possession of the product. Expected lifetime losses on customer accounts receivable are recognized upon origination through an allowance for credit losses account that is deducted from the customer account receivable balance and presented net. Customer accounts receivable include the net of unamortized deferred fees charged to customers and origination costs. Customer receivables are considered delinquent if a payment has not been received on the scheduled due date. Accounts that are delinquent more than 209 days as of the end of a month are charged-off against the allowance for doubtful accounts along with interest accrued subsequent to the last payment.

Interest Income on Customer Accounts Receivable. Interest income, which includes interest income and amortization of deferred fees and origination costs, is recorded using the interest method and is reflected in finance charges and other revenues. Typically, interest income is recorded until the customer account is paid off or charged-off and we provide an allowance for estimated uncollectible interest. We reserve for interest that is more than 60 days past due. Any contractual interest income received from customers in excess of the interest income calculated using the interest method is recorded as deferred revenue on our balance sheets. At October 31, 2023 and January 31, 2023, there was $7.8 million and $8.1 million, respectively, of deferred interest included in deferred revenues and other credits and other long-term liabilities. The deferred interest will ultimately be brought into income as the accounts pay off or charge-off.

We offer a 12-month no-interest option program. If the customer is delinquent in making a scheduled monthly payment or does not repay the principal in full by the end of the no-interest option program period (grace periods are provided), the account does not qualify for the no-interest provision and none of the interest earned is waived. Interest income is recognized based on estimated accrued interest earned to date on all no-interest option finance programs with an offsetting reserve for those customers expected to satisfy the requirements of the program based on our historical experience.

We place accounts in non-accrual status when legally required. Payments received on non-accrual loans are applied to principal and reduce the balance of the loan. At October 31, 2023 and January 31, 2023, the carrying value of customer accounts receivable in non-accrual status was $8.7 million and $7.9 million, respectively. At October 31, 2023 and January 31, 2023, the carrying value of customer accounts receivable that were past due 90 days or more and still accruing interest totaled $81.0 million and $92.2 million, respectively. At October 31, 2023 and January 31, 2023, the carrying value of customer accounts receivable in a bankruptcy status that were less than 60 days past due was $8.1 million and $7.1 million, respectively, and are included within the customer receivables balance carried in non-accrual status.

Allowance for Doubtful Accounts. The determination of the amount of the allowance for credit losses is, by nature, highly complex and subjective. Future events that are inherently uncertain could result in material changes to the level of the allowance for credit losses. General economic conditions, changes to state or federal regulations and a variety of other factors that affect the ability of borrowers to service their debts or our ability to collect will impact the future performance of the portfolio.

We establish an allowance for credit losses, including estimated uncollectible interest, to cover expected credit losses on our customer accounts receivable resulting from the failure of customers to make contractual payments. Our customer accounts receivable portfolio balance consists of a large number of relatively small, homogeneous accounts. None of our accounts are large enough to warrant individual evaluation for impairment. The allowance for credit losses is measured on a collective (pool) basis where similar risk characteristics exist. The allowance for credit losses is determined for each pool and added to the pool’s carrying amount to establish a new amortized cost basis.

We use a risk-based, pool-level segmentation framework to calculate the expected loss rate. This framework is based on our historical gross charge-off history. In addition to adjusted historical gross charge-off rates, estimates of post-charge-off recoveries, including cash payments from customers, sales tax recoveries from taxing jurisdictions, and payments received under credit insurance and repair service agreement (“RSA”) policies are also considered. We also consider forward-looking economic forecasts based on a statistical analysis of economic factors (specifically, forecast of unemployment rates over the reasonable and supportable forecasting period). To the extent that situations and trends arise which are not captured in our model, management will layer on additional qualitative adjustments.

Pursuant to ASC 326 requirements, the Company uses a 24-month reasonable and supportable forecast period for the customer accounts receivable portfolio. We estimate losses beyond the 24-month forecast period based on historic loss rates experienced

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

over the life of our historic loan portfolio by loan pool type. We revisit our measurement methodology assumptions annually, or more frequently if circumstances warrant.

As of October 31, 2023 and January 31, 2023, the balance of allowance for doubtful accounts and uncollectible interest for non-restructured customer receivables was $135.0 million and $150.6 million, respectively. As of October 31, 2023 and January 31, 2023, the amount included in the allowance for doubtful accounts associated with principal and interest on restructured accounts was $35.4 million and $33.6 million, respectively.

Debt Issuance Costs. Costs that are direct and incremental to debt issuance are deferred and amortized to interest expense using the effective interest method over the expected life of the debt. All other costs related to debt issuance are expensed as incurred. We present debt issuance costs associated with short and long-term debt as a reduction of the carrying amount of the debt. Unamortized costs related to the Revolving Credit Facility, as defined in Note 5, Debt and Financing Lease Obligations, are included in other assets on our Condensed Consolidated Balance Sheet and were $3.6 million and $5.4 million as of October 31, 2023 and January 31, 2023, respectively.

Income Taxes. For the nine months ended October 31, 2023 and 2022, we utilized the estimated annual effective tax rate based on our estimated fiscal year 2024 and 2023 pre-tax income, respectively, in determining income tax expense.

Provision for income taxes for interim periods is based on an estimated annual income tax rate, adjusted for discrete tax items. As a result, our interim effective tax rates may vary significantly from the statutory tax rate and the annual effective tax rate.

For the nine months ended October 31, 2023 and 2022, the effective tax rate was 7.6% and 16.9%, respectively. The primary factor affecting the decrease in our effective tax rate for the nine months ended October 31, 2023 was the impact of a valuation allowance, partially offset by the recognition of an uncertain tax benefit.

Stock-based Compensation. During the nine months ended October 31, 2023, the Company granted performance stock awards (“PSUs”) and restricted stock awards (“RSUs”). The awards had a combined aggregate grant date fair value of $11.8 million. The PSUs will vest in fiscal year 2027, if at all, upon certification by the Compensation Committee of the Board of Directors of satisfaction of certain total stockholder return performance conditions over the three fiscal years commencing with fiscal year 2024. The RSUs will vest ratably, over periods of three years from the date of grant.

Stock-based compensation expense is recorded, net of actual forfeitures, for share-based compensation awards over the requisite service period using the straight-line method. For equity-classified share-based compensation awards, expense is recognized based on the grant-date fair value. For stock option grants, we use the Black-Scholes model to determine fair value. For grants of restricted stock units, the fair value of the grant is the market value of our stock at the date of issuance. For grants of performance-based restricted stock units, the fair value is the market value of our stock at the date of issuance adjusted for the market condition using a Monte Carlo model.

The following table sets forth the RSUs and PSUs granted during the three and nine months ended October 31, 2023 and 2022:


	Three Months Ended October 31,				Nine Months Ended October 31,
	2023		2022		2023		2022
RSUs (1)	186		155		1,369		631
PSUs (2)	—		—		174		177
Total stock awards granted	186		155		1,543		808
Aggregate grant date fair value (in thousands)	$	809	$	1,162	$	11,794	$	16,924

(1)The RSUs issued during the three and nine months ended October 31, 2023 and 2022 are scheduled to vest ratably over periods of three years to four years from the date of grant with the exception of RSU grants issued to the Board of Directors.

(2)The weighted-average assumptions used in the Monte Carlo model for the PSUs granted during the nine months ended October 31, 2023 included expected volatility of 73.0%, an expected term of 3 years and risk-free interest rate of 3.75%. No dividend yield was included in the weighted-average assumptions for the PSUs granted during the nine months ended October 31, 2023. The weighted-average assumptions used in the Monte Carlo model for the PSUs granted during the nine months ended October 31, 2022 included expected volatility of 78.0%-80.0%, an expected term of 3 years and risk-free interest rate of 1.39%-2.58%. No dividend yield was included in the weighted average assumptions for the PSUs granted during the nine months ended October 31, 2022.

For the three months ended October 31, 2023 and 2022, stock-based compensation expense was $2.7 million and $2.4 million, respectively. For the nine months ended October 31, 2023 and 2022, stock-based compensation expense was $8.9 million and $9.0 million, respectively.

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Earnings per Share. Basic earnings per share for a particular period is calculated by dividing net income by the weighted-average number of common shares outstanding during the period. Diluted earnings per share includes the dilutive effects of any stock options, RSUs and PSUs, which are calculated using the treasury-stock method. The following table sets forth the shares outstanding for the earnings per share calculations (in thousands):


	Three Months Ended October 31,		Nine Months Ended October 31,
	2023	2022	2023	2022
Weighted-average common shares outstanding - Basic	24,262	23,911	24,196	24,173
Dilutive effect of stock options, PSUs and RSUs	—	—	—	—
Weighted-average common shares outstanding - Diluted	24,262	23,911	24,196	24,173

For the three months ended October 31, 2023 and 2022, the weighted average number of stock options, RSUs and PSUs not included in the calculation due to their anti-dilutive effect, was 2,077,360 and 1,545,180, respectively. For the nine months ended October 31, 2023 and 2022, the weighted average number of stock options, RSUs and PSUs not included in the calculation due to their anti-dilutive effect, was 2,066,473 and 1,429,381, respectively.

Fair Value of Financial Instruments. Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Assets and liabilities recorded at fair value are categorized using defined hierarchical levels related to subjectivity associated with the inputs to fair value measurements as follows:

•Level 1 – Inputs represent unadjusted quoted prices in active markets for identical assets or liabilities.

•Level 2 – Inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly (for example, quoted market prices for similar assets or liabilities in active markets or quoted market prices for identical assets or liabilities in markets not considered to be active, inputs other than quoted prices that are observable for the asset or liability, or market-corroborated inputs).

•Level 3 – Inputs that are not observable from objective sources such as our internally developed assumptions used in pricing an asset or liability (for example, an estimate of future cash flows used in our internally developed present value of future cash flows model that underlies the fair-value measurement).

In determining fair value, we use observable market data when available, or models that incorporate observable market data. When we are required to measure fair value and there is not a market-observable price for the asset or liability or for a similar asset or liability, we use the cost or income approach depending on the quality of information available to support management’s assumptions. The cost approach is based on management’s best estimate of the current asset replacement cost. The income approach is based on management’s best assumptions regarding expectations of future net cash flows and discounts the expected cash flows using a commensurate risk-adjusted discount rate. Such evaluations involve significant judgment, and the results are based on expected future events or conditions such as sales prices, economic and regulatory climates, and other factors, most of which are often outside of management’s control. However, we believe assumptions used reflect a market participant’s view of long-term prices, costs, and other factors and are consistent with assumptions used in our business plans and investment decisions.

In arriving at fair-value estimates, we use relevant observable inputs available for the valuation technique employed. If a fair-value measurement reflects inputs at multiple levels within the hierarchy, the fair-value measurement is characterized based on the lowest level of input that is significant to the fair-value measurement.

The fair value of cash and cash equivalents, restricted cash and accounts payable approximate their carrying amounts because of the short maturity of these instruments. The fair value of customer accounts receivable, determined using a Level 3 discounted cash flow analysis, approximates their carrying value, net of the allowance for doubtful accounts. The fair value of our Revolving Credit Facility and Term Loan approximates carrying value based on the current borrowing rate for similar types of borrowing arrangements. At October 31, 2023, the fair value of the asset backed notes was $396.5 million as compared to the carrying value of $405.8 million and was determined using Level 2 inputs based on inactive trading activity.

Deferred Revenue. Deferred revenue related to contracts with customers consists of deferred customer deposits and deferred RSA administration fees. During the nine months ended October 31, 2023, we recognized $3.1 million of revenue for customer deposits deferred as of January 31, 2023. During the nine months ended October 31, 2023, we recognized $2.2 million of revenue for RSA administrative fees deferred as of January 31, 2023.

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Recent Accounting Pronouncements Adopted.

Financial Instruments - Troubled Debt Restructurings and Vintage Disclosures. In March 2022, the FASB issued Accounting Standards Update ("ASU") 2022-02 ("ASU 2022-02"), Financial Instruments – Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures, an update that eliminates the accounting guidance for troubled debt restructurings ("TDR") by creditors in Accounting Standard Codification 310 - Receivables ("ASC 310-40") while enhancing disclosure requirements for certain loan refinancings and restructurings by creditors when a borrower is experiencing financial difficulty. Under ASU 2022-02, the use of a discounted cash flow method is no longer required when measuring expected credit losses on modified loans. The ASU also refines existing credit-related disclosures by requiring disclosure of current-period gross charge-offs of receivables by year of origination. The amendments in the ASU are to be applied prospectively to modifications and disclosures of gross charge-offs, and, as such, there will be no comparative disclosures to prior periods until such time as both periods disclosed are subject to the new guidelines. However, adoption on a modified retrospective basis is permitted for the effect on the allowance for credit losses related to the elimination of the TDR recognition and measurement guidance. The ASU became effective for the Company on February 1, 2023. Upon adoption, the Company recorded an adjustment to reduce the beginning balance of its allowance for credit losses by $0.4 million to reflect the elimination of the measurement guidance related to TDRs with an offsetting increase, net of tax, to beginning retained earnings.

Liabilities - Supplier Finance Programs ASU 2022-04. In September 2022, the FASB issued Accounting Standards Update ("ASU") 2022-04 ("ASU 2022-04"), Liabilities - Supplier Finance Programs (Subtopic 405-50): Disclosure of Supplier Finance Program Obligations, an update that requires that a buyer in a supplier finance program disclose sufficient information about the program to allow a user of financial statements to understand the program's nature, activity during the period, changes from period to period, and potential magnitude. The ASU became effective for the Company in the second quarter of fiscal year 2024. The adoption did not have a material impact on our consolidated financial statements.

2. Customer Accounts Receivable

Customer accounts receivable consisted of the following:


(in thousands)	October 31, 2023		January 31, 2023
Customer accounts receivable (1)(2)	$	979,149	$	1,025,364
Deferred fees and origination costs, net	(11,154)		(11,699)
Allowance for no-interest option credit programs	(18,094)		(18,753)
Allowance for uncollectible interest and fees	(16,991)		(20,007)
Carrying value of customer accounts receivable	932,910		974,905
Allowance for credit losses (3)	(153,340)		(164,168)
Other net customer receivables	462		—
Carrying value of customer accounts receivable, net of allowance for credit losses	780,032		810,737
Short-term portion of customer accounts receivable, net	(424,940)		(421,683)
Long-term customer accounts receivable, net	$	355,092	$	389,054

(1)As of October 31, 2023 and January 31, 2023, the customer accounts receivable balance included $25.5 million and $27.5 million, respectively, in interest receivable. Interest receivable outstanding, net of the allowance for uncollectible interest, as of October 31, 2023 and January 31, 2023 was $8.5 million and $7.5 million respectively.

(2)As of October 31, 2023 and January 31, 2023, the carrying value of customer accounts receivable past due one day or greater was $266.9 million and $290.4 million, respectively. Further, the carrying value of customer accounts receivable which received a re-age at least once during the lifetime of the loan was $168.5 million and $160.9 million as of October 31, 2023 and January 31, 2023, respectively.

(3)As of October 31, 2023 and January 31, 2023, the allowance for credit losses is presented net of recovery receivables of $48.0 million and $47.4 million, respectively.

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

The allowance for credit losses included in the current and long-term portion of customer accounts receivable, net as shown in the Condensed Consolidated Balance Sheet were as follows:


(in thousands)	October 31, 2023		January 31, 2023
Customer accounts receivable - current	$	511,212	$	517,611
Allowance for credit losses for customer accounts receivable - current	(86,272)		(95,928)
Customer accounts receivable, net of allowances	424,940		421,683
Customer accounts receivable - non current	439,152		477,301
Allowance for credit losses for customer accounts receivable - non current	(84,060)		(88,247)
Long-term portion of customer accounts receivable, net of allowances	355,092		389,054
Total customer accounts receivable, net	$	780,032	$	810,737

The following presents the activity in our allowance for credit losses and uncollectible interest for customer receivables:


	Nine Months Ended October 31, 2023						Nine Months Ended October 31, 2022
(in thousands)	Customer Accounts Receivable		Restructured Accounts		Total		Customer Accounts Receivable		Restructured Accounts		Total
Allowance at beginning of period 1/31/23	$	150,579	$	33,595	$	184,174	$	165,044	$	43,976	$	209,020
ASU 2022-02 Adjustment	—		(372)		(372)		—		—		—
Adjusted allowance at beginning of period	150,579		33,223		183,802		165,044		43,976		209,020
Provision for credit loss expense (1)	100,256		30,530		130,786		89,078		25,771		114,849
Principal charge-offs (2)	(111,303)		(27,262)		(138,565)		(100,214)		(34,222)		(134,436)
Interest charge-offs	(26,757)		(6,554)		(33,311)		(24,016)		(8,201)		(32,217)
Recoveries (2)	22,185		5,434		27,619		22,708		7,754		30,462
Allowance at end of period	$	134,960	$	35,371	$	170,331	$	152,600	$	35,078	$	187,678
Average total customer portfolio balance	$	906,280	$	84,098	$	990,378	$	972,943	$	89,042	$	1,061,985

(1)Includes provision for uncollectible interest, which is included in finance charges and other revenues, and changes in expected future recoveries.

(2)Charge-offs include the principal amount of losses (excluding accrued and unpaid interest). Recoveries include the principal amount collected during the period for previously charged-off balances. Net charge-offs are calculated as the net of principal charge-offs and recoveries.

We manage our customer accounts receivable portfolio using delinquency as a key credit quality indicator. The following table presents the delinquency distribution of the carrying value of customer accounts receivable by calendar year of origination. The information is presented as of October 31, 2023:


(in thousands)
Delinquency Bucket	2023		2022		2021		2020		Prior		Total		% of Total
Current	$	380,667	$	204,074	$	74,007	$	5,785	$	1,482	$	666,015	71.4	%
1-30	50,045		48,007		23,734		3,342		841		125,969		13.5	%
31-60	14,179		14,054		7,689		1,566		499		37,987		4.1	%
61-90	8,109		7,932		4,306		846		335		21,528		2.3	%
91+	24,573		33,588		18,245		3,643		1,362		81,411		8.7	%
Total	$	477,573	$	307,655	$	127,981	$	15,182	$	4,519	$	932,910	100.0	%
Gross Charge-offs for the nine months ended October 31, 2023	$	4,318	$	62,790	$	51,422	$	12,911	$	7,124	$	138,565

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Loan Modifications Made to Borrowers Experiencing Financial Difficulty

In an effort to mitigate losses on our accounts receivable, we may modify a loan to a borrower experiencing financial difficulty. The loan modifications are intended to maximize net cash flow after expenses and avoid the need to exercise legal remedies available to us. We may extend or “re-age” a portion of our customer accounts, which involves modifying the payment terms to defer a portion of the cash payments due. Our re-aging of customer accounts does not change the interest rate or the total principal amount due from the customer and typically does not reduce the monthly contractual payments. We may provide concessions in the form of balance forgiveness to customers experiencing financial difficulty. Balance forgiveness is primarily comprised of reductions in the principal balance of the loan but may also include reductions in uncollected fees or interest balances. We may also provide the customer the ability to refinance their account, which includes reducing the interest rate and extending the term of the loan, and generally includes waiving certain uncollected fees. We consider accounts that have been re-aged in excess of three months (“significantly re-aged”), refinanced, or with significant concessions as “restructured accounts”.

The following tables show the amortized cost basis of loans modified during the three and nine months ended October 31, 2023 (since the adoption of ASU 2022-02) to borrowers experiencing financial difficulty disaggregated by modification type:


(in thousands)	Three Months Ended October 31, 2023
Modification Type	Carrying Value		% of Carrying Value of Customer Accounts Receivable
Significantly re-aged	$	10,513	1.1	%
Balance forgiveness	88		—	%
Refinance	75		—	%
Combination - significantly re-aged & balance forgiveness	80		—	%
Total modifications	$	10,756	1.1	%


(in thousands)	Nine Months Ended October 31, 2023
Modification Type	Carrying Value		% of Carrying Value of Customer Accounts Receivable
Significantly re-aged	$	34,855	3.6	%
Balance forgiveness	154		—	%
Refinance	311		—	%
Combination - significantly re-aged & balance forgiveness	254		—	%
Total modifications	$	35,574	3.6	%

Loan receivables that have been modified are subject to the same requirements for the accrual of expected credit losses over their expected remaining lives as are unmodified loan receivables. The allowance for credit losses incorporates modeling of historical loss data and thereby captures the higher risk associated with modified loans to borrowers experiencing financial difficulty based on their account attributes.

The Company monitors the performance of modified loans to borrowers experiencing financial difficulty. The following tables depict the delinquency distribution of loans that were modified on or after February 1, 2023, the date we adopted ASU 2022-02:


(in thousands)	Three Months Ended October 31, 2023
	Current		1 - 30		31 - 60		61 - 90		91+		Total
Significantly re-aged	$	6,375	$	2,558	$	1,026	$	112	$	442	$	10,513
Balance forgiveness	25		9		9		4		41		88
Refinance	54		10		10		—		1		75
Combination - significantly re-aged & balance forgiveness	61		13		1		—		5		80
Total	$	6,515	$	2,590	$	1,046	$	116	$	489	$	10,756

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS


(in thousands)	Nine Months Ended October 31, 2023
	Current		1 - 30		31 - 60		61 - 90		91+		Total
Significantly re-aged	$	15,402	$	8,023	$	4,063	$	2,245	$	5,122	$	34,855
Balance forgiveness	43		12		8		13		78		154
Refinance	157		66		20		9		59		311
Combination - significantly re-aged & balance forgiveness	109		38		13		5		89		254
Total	$	15,711	$	8,139	$	4,104	$	2,272	$	5,348	$	35,574

During the three and nine months ended October 31, 2023, the Company charged off $2.4 million and $3.8 million, respectively, of balances on loans that were significantly re-aged or received balance forgiveness.

The following tables describe the financial effect of the modifications made to customers experiencing financial difficulty:


	Three Months ended October 31, 2023
Significantly re-aged
Payment delay duration (in months)	4 to 8
Balance forgiveness
Balance forgiven (in thousands)	$	11
Refinance
Weighted-average interest rate reduction	8.26		%
Term extension duration (in months)	28
Balance forgiven (in thousands)	$	12
Combination - significantly re-aged & balance forgiveness
Payment delay duration (in months)	4 to 8
Balance forgiven (in thousands)	$	14


	Nine Months Ended October 31, 2023
Significantly re-aged
Payment delay duration (in months)	4 to 8
Balance forgiveness
Balance forgiven (in thousands)	$	20
Refinance
Weighted-average interest rate reduction	6.70		%
Term extension duration (in months)	27
Balance forgiven (in thousands)	$	36
Combination - significantly re-aged & balance forgiveness
Payment delay duration (in months)	4 to 8
Balance forgiven (in thousands)	$	44

Troubled Debt Restructurings Prior to the Adoption of ASU 2022-02

Prior to the adoption of ASU 2022-022, loans were classified as TDRs based on modifications made over the lifetime of the loan. The amortized cost basis of loans categorized as TDRs as of January 31, 2023 was $76.8 million. Conversely, ASU 2022-02 only requires disclosures of loans modified during the most recent 12 months and the subsequent performance of such loans, which the Company is applying on a prospective basis.

Further, the Company previously utilized the discounted cash flow method when measuring the expected credit losses of certain refinanced accounts as prescribed under ASC 310: Receivables. Through the adoption of ASU 2022-02, this recognition and

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

measurement guidance was eliminated, and the measurement is now performed in accordance with ASC 326: Financial Instruments - Credit Losses. Upon adoption of ASU 2022-02, the allowance for credit losses was reduced by $0.4 million due to the change in guidance.

3. Charges and Credits, net

Charges and credits consisted of the following:


	Three Months Ended October 31,				Nine Months Ended October 31,
(in thousands)	2023		2022		2023		2022
Lease termination	$	—	$	—	$	—	$	(1,484)
Employee severance	—		8,006		—		8,006
Store closure	—		—		2,340		—
Asset sale	—		—		(3,147)		—
Professional fees	2,071		—		2,071		—
Total charges and credits, net	$	2,071	$	8,006	$	1,264	$	6,522

During the three and nine months ended October 31, 2023, we recognized $2.1 million in professional fees related to corporate transactions. During the nine months ended October 31, 2023 we recognized a $3.1 million gain related to the sale of a single store location net of asset disposal costs and $2.3 million in store closure costs related to the impairment of assets associated with the decision to end the store-within-a-store test with Belk, Inc. During the three months ended October 31, 2022 we recognized $8.0 million in severance costs related to a change in the executive management team. During the nine months ended October 31, 2022, we recognized a $1.5 million gain related to the termination of a lease for a single store location and $8.0 million in severance costs related to a change in the executive management team.

4. Finance Charges and Other Revenues

Finance charges and other revenues consisted of the following:


	Three Months Ended October 31,				Nine Months Ended October 31,
(in thousands)	2023		2022		2023		2022
Interest income and fees	$	55,290	$	61,395	$	169,535	$	185,869
Insurance income	4,922		5,176		14,729		14,835
Other revenues	1,466		271		2,698		815
Total finance charges and other revenues	$	61,678	$	66,842	$	186,962	$	201,519

Interest income and fees and insurance income are derived from the credit segment operations, whereas other revenues are derived from the retail segment operations. Insurance income is comprised of sales commissions from third-party insurance companies that are recognized when coverage is sold and retrospective income paid by the insurance carrier if insurance claims are less than earned premiums.

During the three months ended October 31, 2023 and 2022, interest income and fees reflected provisions for uncollectible interest of $11.4 million and $19.1 million, respectively. During the nine months ended October 31, 2023 and 2022, interest income and fees reflected provisions for uncollectible interest of $30.2 million and $38.6 million, respectively.

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

5. Debt and Financing Lease Obligations

Debt and financing lease obligations consisted of the following:


(in thousands)	October 31, 2023		January 31, 2023
Revolving credit facility	$	185,000	$	221,000
Term Loan	100,000		—
Delayed Draw Term Loan	—		—
2021-A VIE Asset-backed Class B Notes	—		54,597
2021-A VIE Asset-backed Class C Notes	33,448		63,890
2022-A VIE Asset-backed Class A Notes	—		117,935
2022-A VIE Asset-backed Class B Notes	86,706		132,090
2022-A VIE Asset-backed Class C Notes	63,090		63,090
2023-A VIE Asset-backed Class A Notes	109,617		—
2023-A VIE Asset-backed Class B Notes	82,430		—
2023-A VIE Asset-backed Class C Notes	30,550		—
Financing lease obligations and other short-term debt	12,436		5,226
Total debt and financing lease obligations	703,277		657,828
Less:
Deferred debt issuance costs	(21,871)		(20,812)
Current maturities of long-term debt and financing lease obligations	(7,934)		(937)
Long-term debt and financing lease obligations	$	673,472	$	636,079

Asset-backed notes. From time to time, we securitize customer accounts receivables by transferring the receivables to various bankruptcy-remote VIEs. In turn, the VIEs issue asset-backed notes secured by the transferred customer accounts receivables and restricted cash held by the VIEs.

Under the terms of the securitization transactions, all cash collections and other cash proceeds of the customer receivables go first to the servicer and the holders of issued notes, and then to us as the holder of non-issued notes, if any, and residual equity. We retain the servicing of the securitized portfolios and receive a monthly fee of 4.75% (annualized) based on the outstanding balance of the securitized receivables. In addition, we, rather than the VIEs, retain all credit insurance income together with certain recoveries related to credit insurance and RSAs on charge-offs of the securitized receivables, which are reflected as a reduction to net charge-offs on a consolidated basis.

The asset-backed notes were offered and sold to qualified institutional buyers pursuant to the exemptions from registration provided by Rule 144A under the Securities Act of 1933. If an event of default were to occur under the indenture that governs the respective asset-backed notes, the payment of the outstanding amounts may be accelerated, in which event the cash proceeds of the receivables that otherwise might be released to the residual equity holder would instead be directed entirely toward repayment of the asset-backed notes, or if the receivables are liquidated, all liquidation proceeds could be directed solely to repayment of the asset-backed notes as governed by the respective terms of the asset-backed notes. The holders of the asset-backed notes have no recourse to assets outside of the VIEs. Events of default include, but are not limited to, failure to make required payments on the asset-backed notes or specified bankruptcy-related events.

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

The asset-backed notes outstanding as of October 31, 2023 consisted of the following:


(dollars in thousands)
Asset-Backed Notes	Original Principal Amount		Original Net Proceeds (1)		Current Principal Amount		Issuance Date	Maturity Date	Contractual Interest Rate	Effective Interest Rate (2)
2021-A Class C	$	63,890	$	63,450	$	33,448	11/23/2021	5/15/2026	4.59%	5.25%
2022-A Class B	132,090		129,050		86,706		7/21/2022	12/15/2026	9.52%	10.86%
2022-A Class C	63,090		43,737		63,090		11/30/2022	12/15/2026	—%	20.74%
2023-A Class A	160,690		159,603		109,617		8/17/2023	01/17/2028	8.01%	14.50%
2023-A Class B	82,430		79,958		82,430		8/17/2023	01/17/2028	10.00%	11.00%
2023-A Class C	30,550		26,665		30,550		8/17/2023	01/17/2028	11.00%	11.14%
Total	$	532,740	$	502,463	$	405,841

(1)After giving effect to debt issuance costs.

(2)Effective interest rate is inclusive of the impact of changes in timing of actual and expected cash flows, calculated on an annualized basis.

On August 7, 2023, Conn’s, Inc., Conn’s Receivables Funding 2023-A, LLC, a newly formed special purpose entity that is indirectly owned by the Company (the “Issuer”), Conn Appliances Receivables Funding, LLC, an indirect wholly owned subsidiary of the Company (the “Depositor”), and Conn Appliances, Inc., a direct and wholly owned subsidiary of the Company (“Conn Appliances”), entered into a Note Purchase Agreement (the “Note Purchase Agreement”) with J.P. Morgan Securities LLC, Deutsche Bank Securities Inc., MUFG Securities Americas Inc., Citizens JMP Securities, LLC and Regions Securities LLC (collectively, the “Initial Purchasers”), for the sale of the Issuer’s 8.01% $160.7 million Asset Backed Fixed Rate Notes, Class A, Series 2023-A (the “Class A Notes”), 10.00% $82.4 million Asset Backed Fixed Rate Notes, Class B, Series 2023-A (the “Class B Notes”) and 11.00% $30.6 million Asset Backed Fixed Rate Notes, Class C, Series 2023-A (the “Class C Notes” and, together with the Class A Notes and the Class B Notes, the “Purchased Notes”). The Issuer also issued the Asset Backed Notes, Class R, Series 2023-A (the “Class R Notes” and, collectively with the Purchased Notes, the “Series 2023-A Notes”). The Class R Notes do not have a principal amount or interest rate and were transferred to the Depositor on August 17, 2023 to satisfy the risk retention obligations of Conn Appliances. The Series 2023-A Notes were issued on August 17, 2023 (the “Closing Date”). The Series 2023-A Notes have not been and will not be registered under the Securities Act of 1933, as amended (the “Securities Act”) or the securities laws of any jurisdiction. The Purchased Series Notes were sold initially to the Initial Purchasers and then reoffered and resold only (i) to “Qualified Institutional Buyers” as defined in Rule 144A under the Securities Act (“Rule 144A”) in transactions meeting the requirements of Rule 144A or (2) solely with respect to the Class A Notes, outside the United States to non-U.S. Persons in transactions in compliance with Regulation S under the Securities Act.

Revolving Credit Facility. On March 29, 2021, Conn’s, Inc. and certain of its subsidiaries (the “Borrowers”) entered into the Fifth Amended and Restated Loan and Security Agreement (the “Fifth Amended and Restated Loan Agreement”), with certain lenders, which provides for a $650.0 million asset-based revolving credit facility (as amended, the “Revolving Credit Facility”) under which credit availability is subject to a borrowing base and a maturity date of March 29, 2025.

The Fifth Amended and Restated Loan Agreement, among other things, permits borrowings under the Letter of Credit Subline (as defined in the Fifth Amended and Restated Loan Agreement) that exceed the cap of $40 million to $100 million, solely at the discretion of the lenders for such amounts in excess of $40 million. The obligations under the Revolving Credit Facility are secured by substantially all assets of the Company, excluding the assets of the VIEs. As of October 31, 2023, under our Revolving Credit Facility, we had immediately available borrowing capacity of $144.2 million, net of standby letters of credit issued of $25.2 million, and an additional $295.6 million that may become available if the balance of eligible customer receivables and total eligible inventory balances increases.

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

On November 21, 2022, we entered into Amendment No. 1 (the "Amendment") to the Fifth Amended and Restated Loan Agreement. Under the Amendment, loans under the Revolving Credit Facility bear interest, at our option, at a rate of Secured Overnight Financing Rate ("SOFR") plus a margin ranging from 2.50% to 3.25% per annum (depending on a pricing grid determined by our total leverage ratio) or the alternate base rate plus a margin ranging from 1.50% to 2.25% per annum (depending on a pricing grid determined by our total leverage ratio). The alternate base rate is a rate per annum equal to the greatest of the prime rate, the federal funds effective rate plus 0.5%, or SOFR for a 30-day interest period plus 1.0%. We also pay an unused fee on the portion of the commitment that is available for future borrowings or letters of credit at a rate ranging from 0.25% to 0.50% per annum, depending on the average outstanding balance and letters of credit of the Revolving Credit Facility in the immediately preceding quarter. The Amendment also waived testing of the interest coverage covenants beginning with the third quarter of fiscal year 2023 and continuing until the date on which the Company delivers financial statements and a compliance certificate for the fiscal quarter ending April 30, 2024 (unless earlier terminated pursuant to the terms of the Amendment). After giving effect to the foregoing amendment, as of October 31, 2023, we were in compliance with the covenants in our Revolving Credit Facility.

On February 21, 2023, the Company, the Borrowers, the guarantors party thereto, JPMorgan Chase Bank, N.A., as administrative agent and collateral agent, and the required lenders party thereto entered into the second amendment (the “Second Amendment”) to the Fifth Amended and Restated Loan Agreement. The Second Amendment, among other things, permits the Company and the Borrowers to enter into the Term Loan (as defined below) and made certain changes conforming to the Term Loan. The weighted-average interest rate on borrowings outstanding and including unused line fees under the Revolving Credit Facility was 8.6% for the nine months ended October 31, 2023.

The Revolving Credit Facility places restrictions on our ability to incur additional indebtedness, grant liens on assets, make distributions on equity interests, dispose of assets, make loans, pay other indebtedness, engage in mergers, borrow from immediately available borrowing capacity above certain limits and without maintaining minimum liquidity, and other matters. The Revolving Credit Facility restricts our ability to make dividends and distributions unless no event of default exists and a liquidity test is satisfied. Subsidiaries of the Company may pay dividends and make distributions to the Company and other obligors under the Revolving Credit Facility without restriction. We are restricted from making distributions as a result of the Revolving Credit Facility distribution and payment restrictions. The Revolving Credit Facility contains customary default provisions, which, if triggered, could result in acceleration of all amounts outstanding under the Revolving Credit Facility.

Term Loan and Security Agreement. On February 21, 2023, Conn’s, Inc., as parent and guarantor, Conn Appliances, Inc., Conn Credit I, LP and Conn Credit Corporation, Inc., as borrowers (the “Borrowers”), entered into a second-lien term loan and security agreement (the “Term Loan,” and together with the Fifth Amended and Restated Loan Agreement, the “Senior Loan Agreements”) with Pathlight Capital LP, as administrative agent and collateral agent, and the financial institutions party thereto, as lenders (the “Lenders”). The Term Loan provides for an aggregate commitment of $100.0 million to the Borrowers pursuant to a three-year secured term loan credit facility, which was fully drawn on February 21, 2023. Outstanding loans under the Term Loan will bear interest at an aggregate rate per annum equal to the Term SOFR Rate (as defined in the Term Loan), subject to a 4.80% floor, plus a margin of 7.50%. The obligations of the Borrowers under the Term Loan are guaranteed by the Company and certain of the Borrowers’ subsidiaries. The Borrowers are required to make quarterly scheduled amortization payments of the Term Loan prior to the maturity thereof in an amount equal to $1.25 million. The Term Loan is secured by liens (subject, in the case of priority, to the liens under the Fifth Amendment and Restated Loan Agreement) on substantially all of the assets of the Borrowers and their subsidiaries, subject to customary exceptions.

The Borrowers may elect to prepay all or any portion of the amounts owed under the Term Loan, subject to a prepayment fee. The Borrowers are required to make mandatory prepayments of amounts owed under the Term Loan in an amount equal to (a) 100% of the proceeds received as a result of any of the following events, subject to certain adjustments: (i) the issuance of any equity securities by the Company pursuant to the exercise of an equity cure under the Term Loan that the Company contributes as additional common equity contributions to any Borrower; and (ii) the receipt by the Company, the Borrowers or any of their affiliates of any portion of the CARES Act Tax Refund Proceeds (as defined in the Term Loan), subject to a cap and (b) the amount by which the outstanding loans under the Term Loan are in excess of the sum of the (i) revolving borrowing base and (ii) term loan push-down reserve (if any) then maintained against the revolving borrowing base. Voluntary and mandatory prepayments will be applied to the remaining scheduled installments of principal due in respect of the Term Loan in the inverse order of maturity.

The Term Loan contains customary covenants regarding the Borrowers and their subsidiaries that are generally based upon and are comparable to those contained in the Fifth Amended and Restated Loan Agreement including, without limitation: financial covenants, such as the maintenance of a minimum interest coverage ratio, subject to a covenant relief period through the fiscal quarter ending April 30, 2024, and a maximum leverage ratio; and negative covenants, such as limitations on indebtedness, liens, mergers, asset transfers, certain investing activities and other matters customarily restricted in such agreements. Most of these restrictions are subject to certain minimum thresholds and exceptions. The Term Loan also contains customary events of

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

default, including, without limitation, payment defaults, material inaccuracy of representations and warranties, covenant defaults, bankruptcy and insolvency proceedings, cross-defaults to certain other agreements, and change of control.

Delayed Draw Term Loan and Security Agreement. On July 31, 2023, Conn’s, Inc., as parent and guarantor, Conn Appliances, Inc., Conn Credit I, LP and Conn Credit Corporation, Inc., as borrowers (the “Borrowers”), entered into a delayed draw term loan and security agreement (the “Delayed Draw Term Loan”) with Stephens Investments Holdings LLC (“Stephens Investments”) and Stephens Group, LLC and the other lenders party thereto from time to time (the “Lenders”), and Stephens Investments, as administrative agent. The Delayed Draw Term Loan provides for an aggregate commitment of $50.0 million, of which the total commitment is available to be funded in one or a series of borrowings until February 20, 2026, with the Delayed Draw Term Loan to mature on May 22, 2026.

Outstanding loans under the Delayed Draw Term Loan will bear interest at an aggregate rate per annum equal to the Term SOFR Rate (as defined in the Delayed Draw Term Loan), subject to a 5.00% floor, plus a margin of 10.00%, which shall be payable monthly in arrears in cash except to the extent such payment in cash would result in a default or event of default under any of the Senior Loan Agreements, in which case such portion may be paid-in-kind and added to the outstanding principal amount of the term loans. Amounts under the Delayed Draw Term Loan that remain undrawn are subject to a commitment fee payable monthly based on the undrawn portion of the Delayed Draw Term Loan at a rate of 5.00% per annum. Furthermore, in connection with the funding of each delayed draw term loan under the Delayed Draw Term Loan and on the terms and subject to the conditions of the Delayed Draw Term Loan, including the Share Cap (which equals 19.99% of the shares of common stock in the Company issued and outstanding as of the date of the Delayed Draw Term Loan), the Company will issue to or as directed by the Lenders warrants to purchase a number of shares of common stock of the Company equal to 20% of the aggregate principal amount of such delayed draw term loan funded by a such Lender divided by the exercise price (as defined by the loan agreement). The obligations of the Borrowers under the Delayed Draw Term Loan are guaranteed by the Company and certain of the Borrowers’ subsidiaries. The Borrowers are not required to make any amortization or other payments (whether voluntary or mandatory) of principal under the Delayed Draw Term Loan until the maturity date. The Delayed Draw Term Loan is secured by liens (subject, in the case of priority, to the liens under the Fifth Amendment and Restated Loan) on substantially all of the assets of the Borrowers and their subsidiaries, subject to customary exceptions.

Proceeds from borrowings made under the Delayed Draw Term Loan may be used by the Borrowers for working capital and other lawful corporate purposes. The Borrowers may elect to prepay all or any portion of the amounts owed under the Delayed Draw Term Loan, without a premium or penalty, subject to certain conditions, including pro forma compliance with a fixed charge coverage ratio test and reduction of the outstanding principal amount under the Second-Lien Loan Agreement to an amount equal to $40.0 million.

The Delayed Draw Term Loan contains customary covenants regarding the Borrowers and their subsidiaries that are generally based upon and are comparable to those contained in the Senior Loan Agreements including, without limitation: financial covenants, such as a maximum leverage ratio; and negative covenants, such as limitations on indebtedness, liens, mergers, asset transfers, certain investing activities and other matters customarily restricted in such agreements. Most of these restrictions are subject to certain minimum thresholds and exceptions and, where applicable, cushions to the Senior Loan Agreements. The Delayed Draw Term Loan also contains customary events of default, including, without limitation, payment defaults, material inaccuracy of representations and warranties, covenant defaults, bankruptcy and insolvency proceedings, cross-acceleration to the Senior Loan Agreements, cross-defaults to the warrants and certain other agreements (other than the Senior Loan Agreements as defined in the indenture), and change of control.

Stephens Inc, and its affiliates, and The Stephens Group LLC, and its affiliates, are significant stockholders of the Company. Bob L. Martin, a member of the Company’s Board of Directors and Lead Independent Director, is an Operating Partner of The Stephens Group LLC, one of the Lenders under the Delayed Draw Term Loan; and Douglas H. Martin, a member of the Company’s Board of Directors, is a Senior Executive Vice President of Stephens Inc., an affiliate of Stephens Investments Holdings LLC, one of the Lenders under the Delayed Draw Term Loan.

Supplier Credit Facility. On June 22, 2023, Conn's, Inc. entered into a Supplier Credit Facility agreement with Zenith Group Holdings, LLC. The Supplier Credit Facility agreement provides a credit line up to $7.0 million with a potential for additional capacity up to $25.0 million at the discretion of Zenith Group. Amounts outstanding under the Supplier Credit Facility are subject to SOFR plus spread per annum (as defined in the agreement), charged in 30 day increments, which will be charged only on utilized capital (no unused fees). The amount outstanding under our Supplier Credit Facility is included in Short term debt and current finance lease obligations within the Balance Sheet.

Debt Covenants. A summary of the significant financial covenants that govern our Revolving Credit Facility compared to our actual compliance status at October 31, 2023 is presented below:

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS


	Actual	Required Minimum/ Maximum
Interest Coverage Ratio for the quarter must equal or exceed minimum	Test Waived	1.00:1.00
Interest Coverage Ratio for the trailing two quarters must equal or exceed minimum	Test Waived	1.50:1.00
Leverage Ratio must not exceed maximum	2.47:1.00	4.50:1.00
ABS Excluded Leverage Ratio must not exceed maximum	1.53:1.00	2.50:1.00
Capital Expenditures, net, must not exceed maximum	$41.7 million	$100.0 million

All capitalized terms in the above table are defined in the Revolving Credit Facility and may or may not match directly to the financial statement captions in this document. The covenants are calculated quarterly, except for capital expenditures, which is calculated for a period of four consecutive fiscal quarters, as of the end of each fiscal quarter.

6. Commitments and Contingencies

We are involved in routine litigation and claims, incidental to our business from time to time which, individually or in the aggregate, are not expected to have a material adverse effect on us. As required, we accrue estimates of the probable costs for the resolution of these matters. These estimates have been developed in consultation with counsel and are based upon an analysis of potential results, assuming a combination of litigation and settlement strategies. However, the results of these proceedings cannot be predicted with certainty, and changes in facts and circumstances could impact our estimate of reserves for litigation. The Company believes that any probable and reasonably estimable loss associated with the foregoing has been adequately reflected in the accompanying financial statements.

7. Variable Interest Entities

From time to time, we securitize customer accounts receivables by transferring the receivables to various bankruptcy-remote VIEs. Under the terms of the respective securitization transactions, all cash collections and other cash proceeds of the customer receivables go first to the servicer and the holders of the asset-backed notes, and then to the residual equity holder. We retain the servicing of the securitized portfolio and receive a monthly fee of 4.75% (annualized) based on the outstanding balance of the securitized receivables, and we currently hold all of the residual equity. In addition, we, rather than the VIEs, will retain certain credit insurance income together with certain recoveries related to credit insurance and RSAs on charge-offs of the securitized receivables, which will continue to be reflected as a reduction of net charge-offs on a consolidated basis for as long as we consolidate the VIEs.

We consolidate VIEs when we determine that we are the primary beneficiary of the VIEs, we have the power to direct the activities that most significantly impact the performance of the VIEs and our obligation to absorb losses and the right to receive residual returns are significant.

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

The following table presents the assets and liabilities held by the VIEs (for legal purposes, the assets and liabilities of the VIEs will remain distinct from Conn’s, Inc.):


(in thousands)	October 31, 2023		January 31, 2023
Assets:
Restricted cash	$	39,321	$	38,727
Due from Conn’s, Inc., net	2,207		—
Customer accounts receivable:
Customer accounts receivable	486,617		506,811
Restructured accounts	69,580		46,626
Allowance for uncollectible accounts	(96,833)		(105,982)
Allowance for no-interest option credit programs	(9,274)		(9,340)
Deferred fees and origination costs	(4,702)		(4,851)
Total customer accounts receivable, net	445,388		433,264
Total assets	$	486,916	$	471,991
Liabilities:
Accrued expenses	$	3,654	$	3,475
Other liabilities	4,382		4,578
Due to Conn’s, Inc., net	—		2,249

Long-term debt:
2021-A Class B Notes	—		54,597
2021-A Class C Notes	33,448		63,890
2022-A Class A Notes	—		117,935
2022-A Class B Notes	86,706		132,090
2022-A Class C Notes	63,090		63,090
2023-A Class A Notes	109,617		—
2023-A Class B Notes	82,430		—
2023-A Class C Notes	30,550		—
	405,841		431,602
Less: deferred debt issuance costs	(16,213)		(20,812)
Total debt	389,628		410,790
Total liabilities	$	397,664	$	421,092

The assets of the VIEs serve as collateral for the obligations of the VIEs. The holders of asset-backed notes have no recourse to assets outside of the respective VIEs.

8. Segment Information

Operating segments are defined as components of an enterprise that engage in business activities and for which discrete financial information is available that is evaluated on a regular basis by the chief operating decision maker to make decisions about how to allocate resources and assess performance. We are a leading specialty retailer and offer a broad selection of quality, branded durable consumer goods and related services in addition to a proprietary credit solution for our core credit-constrained consumers. We have two operating segments: (i) retail and (ii) credit. Our operating segments complement one another. The retail segment operates primarily through our stores and website. Our retail segment product offerings include furniture and mattresses, home appliances, consumer electronics and home office products from leading global brands across a wide range of price points. Our credit segment offers affordable financing solutions to a large, under-served population of credit-constrained consumers who typically have limited credit alternatives. Our operating segments provide customers the opportunity to comparison shop across brands with confidence in our competitive prices as well as affordable monthly payment options, next day delivery and installation in the majority of our markets, and product repair service. The operating segments follow the same accounting policies used in our Condensed Consolidated Financial Statements.

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

We evaluate a segment’s performance based upon operating income before taxes. Selling, general and administrative expenses (“SG&A”) includes the direct expenses of the retail and credit operations, allocated overhead expenses, and a charge to the credit segment to reimburse the retail segment for expenses it incurs related to occupancy, personnel, advertising and other direct costs of the retail segment, which benefit the credit operations by sourcing credit customers and collecting payments. The reimbursement received by the retail segment from the credit segment is calculated using an annual rate of 2.5% times the average outstanding portfolio balance for each applicable period.

As of October 31, 2023, we operated retail stores in 15 states with no operations outside of the United States. No single customer accounts for more than 10% of our total revenues.

Financial information by segment is presented in the following tables:


	Three Months Ended October 31, 2023
(in thousands)	Retail		Credit		Eliminations		Total
Revenues:
Furniture and mattress	$	74,406	$	—	$	(826)	$	73,580
Home appliance	79,622		—		(743)		78,879
Consumer electronics	25,146		—		(534)		24,612
Home office	9,539		—		(303)		9,236
Other	13,918		—		1		13,919
Product sales	202,631		—		(2,405)		200,226
Repair service agreement commissions	15,938		—		—		15,938
Service revenues	2,288		—		—		2,288
Total net sales	220,857		—		(2,405)		218,452
Finance charges and other revenues	497		61,528		(347)		61,678
Total revenues	221,354		61,528		(2,752)		280,130
Costs and expenses:
Cost of goods sold	146,772		1,854		(2,264)		146,362
Selling, general and administrative expense (1)	97,212		34,070		(250)		131,032
Provision for bad debts	122		39,001		—		39,123
Charges and credits	2,071		—		—		2,071
Total costs and expenses	246,177		74,925		(2,514)		318,588
Operating loss	(24,823)		(13,397)		(238)		(38,458)
Interest expense	(91)		22,539		—		22,448
Loss before income taxes	$	(24,732)	$	(35,936)	$	(238)	$	(60,906)

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS


	Three Months Ended October 31, 2022
(in thousands)	Retail		Credit		Eliminations		Total
Revenues:
Furniture and mattress	$	79,927	$	—	$	—	$	79,927
Home appliance	102,884		—		—		102,884
Consumer electronics	31,911		—		—		31,911
Home office	8,630		—		—		8,630
Other	9,824		—		—		9,824
Product sales	233,176		—		—		233,176
Repair service agreement commissions	18,804		—		—		18,804
Service revenues	2,378		—		—		2,378
Total net sales	254,358		—		—		254,358
Finance charges and other revenues	270		66,572				66,842
Total revenues	254,628		66,572		—		321,200
Costs and expenses:
Cost of goods sold	169,842		—		—		169,842
Selling, general and administrative expense (1)	94,240		32,003		—		126,243
Provision for bad debts	261		34,843		—		35,104
Charges and credits	8,006		—		—		8,006
Total costs and expenses	272,349		66,846		—		339,195
Operating loss	(17,721)		(274)		—		(17,995)
Interest expense	—		11,478		—		11,478
Loss before income taxes	$	(17,721)	$	(11,752)	$	—	$	(29,473)

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS


	Nine Months Ended October 31, 2023
(in thousands)	Retail		Credit		Eliminations		Total
Revenues:
Furniture and mattress	$	232,041	$	—	$	(1,692)	$	230,349
Home appliance	252,472		—		(1,790)		250,682
Consumer electronics	77,736		—		(1,291)		76,445
Home office	26,147		—		(707)		25,440
Other	43,466		—		(58)		43,408
Product sales	631,862		—		(5,538)		626,324
Repair service agreement commissions	51,600		—		—		51,600
Service revenues	6,720		—		—		6,720
Total net sales	690,182		—		(5,538)		684,644
Finance charges and other revenues	1,512		186,406		(956)		186,962
Total revenues	691,694		186,406		(6,494)		871,606
Costs and expenses:
Cost of goods sold	450,576		2,548		(4,844)		448,280
Selling, general and administrative expense (1)	294,457		101,537		(750)		395,244
Provision for bad debts	321		101,013		—		101,334
Charges and credits	1,264		—		—		1,264
Total costs and expenses	746,618		205,098		(5,594)		946,122
Operating loss	(54,924)		(18,692)		(900)		(74,516)
Interest expense	16		55,598		—		55,614
Loss before income taxes	$	(54,940)	$	(74,290)	$	(900)	$	(130,130)

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS


	Nine Months Ended October 31, 2022
(in thousands)	Retail		Credit		Eliminations		Total
Revenues:
Furniture and mattress	$	254,341	$	—	$	—	$	254,341
Home appliance	333,359		—		—		333,359
Consumer electronics	97,375		—		—		97,375
Home office	27,676		—		—		27,676
Other	25,847		—		—		25,847
Product sales	738,598		—		—		738,598
Repair service agreement commissions	60,256		—		—		60,256
Service revenues	7,279		—		—		7,279
Total net sales	806,133		—		—		806,133
Finance charges and other revenues	815		200,704		—		201,519
Total revenues	806,948		200,704		—		1,007,652
Costs and expenses:
Cost of goods sold	530,942		—		—		530,942
Selling, general and administrative expense (1)	288,306		100,863		—		389,169
Provision for bad debts	848		76,211		—		77,059
Charges and credits	6,522		—		—		6,522
Total costs and expenses	826,618		177,074		—		1,003,692
Operating (loss) income	(19,670)		23,630		—		3,960
Interest expense	—		23,807		—		23,807
Loss before income taxes	$	(19,670)	$	(177)	$	—	$	(19,847)


	October 31, 2023						October 31, 2022
(in thousands)	Retail		Credit		Total		Retail		Credit		Total
Total assets	$	637,368	$	1,089,024	$	1,726,392	$	594,302	$	1,142,830	$	1,737,132

(1)For the three months ended October 31, 2023 and 2022, the amount of corporate overhead allocated to each segment reflected in SG&A expense was $8.2 million and $7.4 million, respectively. For the three months ended October 31, 2023 and 2022, the amount of reimbursement made to the retail segment by the credit segment was $6.1 million and $6.5 million, respectively. For the nine months ended October 31, 2023 and 2022, the amount of corporate overhead allocated to each segment reflected in SG&A was $25.8 million and $23.6 million, respectively. For the nine months ended October 31, 2023 and 2022, the amount of reimbursement made to the retail segment by the credit segment was $18.5 million and $19.9 million, respectively.

9. Subsequent Events

Investment Agreement

On December 18 2023, Conn’s, Inc. (the “Company”) entered into an investment agreement (the “Investment Agreement”), among the Company, Franchise Group Newco BHF, LLC (“Newco BHF”), W.S. Badcock LLC (“Badcock”), Freedom VCM Interco Holdings, Inc. (“FVCM”) and Franchise Group, Inc. (“FGI”). Pursuant to the Investment Agreement, Newco BHF contributed to the Company all of the issued and outstanding equity interests of Badcock and FVCM agreed to contribute residual interests in certain receivables currently held by B. Riley Receivables II, LLC (“BRR2”) to Badcock upon the satisfaction of certain indebtedness of BRR2 in the future. In exchange for the contributions, the Company issued 1,000,000 shares of Preferred Stock (as defined below) to Newco BHF and FVCM. The Preferred Stock, subject to the terms set forth in the Certificate of Designation and approval by the stockholders of the Company, is convertible into an aggregate of

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

approximately 24,500,000 shares of Non-Voting Common Stock, which represents 49.99% of the issued and outstanding shares of common stock, par value $0.01 of the Company (“Common Stock”), outstanding immediately following the closing after giving effect to the issuance of the Preferred Stock and assuming the conversion of the Preferred Stock into Non-Voting Common Stock. The closing of the contributions and the issuance of the Preferred Stock occurred simultaneously with the signing of the Investment Agreement.

Pursuant to the Investment Agreement, the Company has agreed to hold a stockholder’s meeting (the “Special Meeting”) to submit the following matters to its stockholders for their consideration: (a) the approval of an amendment to the Company’s certificate of incorporation (the “Charter Amendment”) to create a new class of non-voting common stock of the Company, par value $0.01 per share (“Non-Voting Common Stock”); and (b) the conversion of the Preferred Stock issued to Newco BHF and to FVCM pursuant to the Investment Agreement into shares of new authorized and issued Non-Voting Common Stock (the “Conversion Amendment”).

The Investment Agreement contains customary representations, warranties and covenants of the Company, Newco BHF, Badcock, FVCM and FGI.

Amendment to Revolving Credit Facility

On December 18, 2023, the Company entered into an Amendment No. 3 (the “Revolving Credit Agreement Amendment”) to the Fifth Amended and Restated Loan and Security Agreement, dated as of March 29, 2021 (the “Revolving Credit Agreement”), by and among the Company, as parent and guarantor, Conn Appliances, Inc., Conn Credit I, LP and Conn Credit Corporation, Inc., as existing borrowers (the “Existing Borrowers”), and substantially concurrently with the closing of the Revolving Credit Agreement Amendment, Badcock, pursuant to a joinder, as new borrower (“New Borrower”, and together with the Existing Borrowers, collectively, “Borrowers”), certain banks and financial institutions named therein, as lenders, and JPMorgan Chase Bank, N.A., as Administrative Agent for the Lenders. The Revolving Credit Agreement Amendment, among other things: (a) consents to the consummation of the transactions contemplated by the Investment Agreement; (b) extends the maturity date of the Revolving Credit Agreement to December 31, 2026; (c) provides for certain adjustments to the representations, warranties and covenants to incorporate the New Borrower into the Revolving Credit Agreement; (d) increases the existing interest rate margins by 0.50%, resulting in possible interest rate margins between (i) 3.00% and 3.75% for SOFR Rate Loans and (ii) 2.00% and 2.75% for Base Rate Loans, in each case based on the total net leverage ratio; (e) extends the termination date of the covenant relief period, which removes testing of the interest coverage covenant, to April 30, 2025; (f) provides for certain amendments to the borrowing base, including (i) modifying the inventory advance rate by removing the cap of 33.3% of revolving commitments and (ii) modifying the contract advance rate to equal the lesser of (x) 80% of net eligible contract payments and (y) 80% of the net fair market value of the owned contract portfolio; (g) provides for increased reporting requirements; (h) amends the minimum excess availability covenant to require, at all times during the term of the Revolving Credit Agreement, availability under the revolver of no less than the greater of (i) 17.5% of the borrowing base and (ii) $100,000,000; (i) replaces the minimum liquidity covenant with a springing, minimum fixed charge coverage ratio of 1.00:1.00, which shall only be tested to the extent availability under the Revolving Credit Agreement is less than 20% of the borrowing base, and testing of such covenant shall continue until the occurrence of the first fiscal-quarter end where availability as of such date has been in excess of 20% of the borrowing base for 30 consecutive days; (j) added a minimum EBITDA financial covenant; and (k) increased the cap on revolver borrowings at any one time outstanding to $400,000,000, with step downs beginning September 1, 2025 thereafter to $300,000,000.

Term Loan and Security Agreement

On December 18, 2023, the Company, as parent and guarantor, and the Borrowers, entered into a second-lien term loan and security agreement (the “Term Loan”) with BRF Finance Co., LLC, as administrative agent and collateral agent, and the financial institutions party thereto, as lenders. The Term Loan provides for an aggregate commitment of $108.0 million to the Borrowers pursuant to a secured term loan credit facility maturing on February 20, 2027, which was fully drawn on December [18], 2023. Outstanding loans under the Term Loan will bear interest at an aggregate rate per annum equal to the Term SOFR Rate (as defined in the Term Loan), subject to a 4.80% floor, plus a margin of 8.00%. The obligations of the Borrowers under the Term Loan are guaranteed by the Company and certain of the Borrowers’ subsidiaries. The Borrowers are required to make quarterly scheduled amortization payments of the Term Loan prior to the maturity thereof in an amount equal to $1.35 million. The Term Loan is secured by liens (subject, in the case of priority, to the liens under the Revolving Credit Agreement) on substantially all of the assets of the Borrowers and their subsidiaries, subject to customary exceptions.

Proceeds from borrowings made under the Term Loan may be used by the Borrowers for, among other things: (i) payment of fees and expenses associated with the closing of the Term Loan; (ii) repayment in full of the Company’s existing second-lien term loan facility with Pathlight Capital LP and all fees and expenses associated therewith; and (iii) working capital and other lawful corporate purposes of the Borrowers and their subsidiaries in accordance with the Term Loan.

The Borrowers may elect to prepay all or any portion of the amounts owed under the Term Loan, without a premium or penalty. The Borrowers are required to make mandatory prepayments of amounts owed under the Term Loan in an amount equal to

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

100% of the proceeds received as a result of any of the following events, subject to certain adjustments: (i) the issuance of any equity securities by the Company that the Company contributes as additional common equity contributions to any Borrower; and (ii) the receipt by the Company, the Borrowers or any of their affiliates of any portion of the CARES Act Tax Refund Proceeds (as defined in the Term Loan), subject to a cap. Voluntary and mandatory prepayments will be applied to the remaining scheduled installments of principal due in respect of the Term Loan in the inverse order of maturity.

The Term Loan contains customary covenants regarding the Borrowers and their subsidiaries that are generally based upon and are comparable to those contained in the Revolving Credit Agreement including, without limitation: financial covenants, such as the maintenance of a minimum interest coverage ratio, subject to a covenant relief period through the fiscal quarter ending April 30, 2025, a maximum leverage ratio, a minimum excess availability covenant and a springing, minimum fixed charge coverage ratio; and negative covenants, such as limitations on indebtedness, liens, mergers, asset transfers, certain investing activities and other matters customarily restricted in such agreements. Most of these restrictions are subject to certain minimum thresholds and exceptions. The Term Loan also contains customary events of default, including, without limitation, payment defaults, material inaccuracy of representations and warranties, covenant defaults, bankruptcy and insolvency proceedings, cross-defaults to certain other agreements, and change of control.

Amendment to Delayed Draw Term Loan Facility

On December 18, 2023, the Company, entered into an Amendment No. 1 (the “DDTL Amendment”) to Delayed Draw Term Loan and Security Agreement, dated as of July 31, 2023 (the “Term Loan Agreement”), by and among the Company, as parent and guarantor, the Existing Borrowers and substantially concurrently with the closing of the DDTL Amendment, Badcock, pursuant to a joinder, as new borrower, Stephens Investments Holdings LLC (“Stephens Investments”) and Stephens Group, LLC and the other lenders party thereto from time to time, and Stephens Investments, as administrative agent. The DDTL Amendment, among other things: (a) consents to the consummation of the transactions contemplated by the Investment Agreement; (b) extends the maturity date of the Term Loan Agreement to May 22, 2027; (c) provides for certain adjustments to the representations, warranties and covenants to incorporate the New Borrower into the Term Loan Agreement; (d) added a minimum EBITDA financial covenant; and (e) provides for the ability of Borrowers to prepay all or any portion of the amounts owed under the Term Loan Agreement, without a premium or penalty, subject to certain conditions, including demonstrating a trailing twelve-month EBITDA (on a pro forma basis) of the Company and its subsidiaries of no less than $185,000,000 and a trailing six-month liquidity (on a pro forma basis) of the Company and its subsidiaries of no less than $100,000,000. In addition, the DDT Amendment (i) obligates the Company to solicit stockholder approval to issue the maximum amount of Non-Voting Common Stock upon exercise of the maximum number of warrants thereunder, (ii) if stockholder approval is received, obligates the Company to issue warrants under the Term Loan Agreement exercisable for Non-Voting Common Stock and (iii) if stockholder approval is received, clarifies that the provision of the Term Loan Agreement limiting the number of shares underlying warrants issued thereunder to no more than 19.99% of the outstanding shares of Common Stock issued and outstanding as of the date of the Term Loan Agreement does not apply to limit the number of shares of Non-Voting Common Stock issuable upon exercise of warrants.

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ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Forward-Looking Statements

This report contains forward-looking statements within the meaning of the federal securities laws, including, but not limited to, the Private Securities Litigation Reform Act of 1995, that involve risks and uncertainties. Such forward-looking statements include information concerning our future financial performance, business strategy, plans, goals and objectives. Statements containing the words “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “project,” “should,” “predict,” “will,” “potential,” or the negative of such terms or other similar expressions are generally forward-looking in nature and not historical facts. Such forward-looking statements are based on our current expectations. We can give no assurance that such statements will prove to be correct, and actual results may differ materially. A wide variety of potential risks, uncertainties, and other factors could materially affect our ability to achieve the results either expressed or implied by our forward-looking statements including, but not limited to: general economic conditions impacting our customers or potential customers; our ability to execute periodic securitizations of future originated customer loans on favorable terms; our ability to continue existing customer financing programs or to offer new customer financing programs; changes in the delinquency status of our credit portfolio; unfavorable developments in ongoing litigation; increased regulatory oversight; higher than anticipated net charge-offs in the credit portfolio; the success of our planned opening of new stores; expansion of our eCommerce business; technological and market developments and sales trends for our major product offerings; our ability to manage effectively the selection of our major product offerings; our ability to protect against cyber-attacks or data security breaches and to protect the integrity and security of individually identifiable data of our customers and employees; our ability to fund our operations, capital expenditures, debt repayment and expansion from cash flows from operations, borrowings from our Revolving Credit Facility or our Delayed Draw Term Loan, and proceeds from accessing debt or equity markets; the effects of epidemics or pandemics, including the COVID-19 pandemic; and other risks detailed in Part I, Item 1A, Risk Factors, in our Annual Report on Form 10-K for the fiscal year ended January 31, 2023 (the “2023 Form 10-K”) and other reports filed with the SEC. If one or more of these or other risks or uncertainties materialize (or the consequences of such a development changes), or should our underlying assumptions prove incorrect, actual outcomes may vary materially from those reflected in our forward-looking statements. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this report. We disclaim any intention or obligation to update publicly or revise such statements, whether as a result of new information, future events or otherwise, or to provide periodic updates or guidance. All forward-looking statements attributable to us, or to persons acting on our behalf, are expressly qualified in their entirety by these cautionary statements.

We make available in the investor relations section of our website at ir.conns.com updated monthly reports to the holders of our asset-backed notes. This information reflects the performance of the securitized portfolio only, in contrast to the financial statements contained herein, which reflect the performance of all our outstanding receivables, including those originated subsequent to those included in the securitized portfolio. The website and the information contained on our website is not incorporated in this Quarterly Report on Form 10-Q or any other document filed with the SEC.

Overview

We encourage you to read this Management’s Discussion and Analysis of Financial Condition and Results of Operations in conjunction with the accompanying Condensed Consolidated Financial Statements and related notes. Our fiscal year ends on January 31. References to a fiscal year refer to the calendar year in which the fiscal year ends.

Executive Summary

Total revenues were $280.1 million for the three months ended October 31, 2023 compared to $321.2 million for the three months ended October 31, 2022, a decrease of $41.1 million or 12.8%. Retail revenues were $221.4 million for the three months ended October 31, 2023 compared to $254.6 million for the three months ended October 31, 2022, a decrease of $33.2 million or 13.0%. The decrease in total retail revenue for the three months ended October 31, 2023 was primarily driven by a decrease in same store sales of 15.0%. The decrease in same store sales was primarily driven by lower discretionary spending for home-related products following several periods of excess consumer liquidity resulting in the acceleration of sales. The decrease in same store sales was partially offset by new store growth. Credit revenues were $61.5 million for the three months ended October 31, 2023 compared to $66.6 million for the three months ended October 31, 2022, a decrease of $5.1 million or 7.7%. The decrease in credit revenue was primarily due to a 5.0% decrease in the average outstanding balance of the customer accounts receivable portfolio.

Retail gross margin for the three months ended October 31, 2023 was 33.5%, an increase of 30 basis points from the 33.2% reported for the three months ended October 31, 2022. The year-over-year increase in retail gross margin was primarily driven by pricing and assortment changes, a more profitable product mix and normalizing freight costs. The increase was partially offset by the deleveraging of fixed distribution costs.

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Selling, general and administrative expense (“SG&A”) for the three months ended October 31, 2023 was $131.0 million compared to $126.2 million for the three months ended October 31, 2022, an increase of $4.8 million or 3.8%. The SG&A increase in the retail segment was primarily due to an increase in occupancy from new stores, partially offset by a decline in variable costs and a decline in labor costs resulting from cost savings initiatives. The SG&A increase in the credit segment was primarily due to an increase in general operating costs.

Provision for bad debts increased to $39.1 million for the three months ended October 31, 2023 from $35.1 million for the three months ended October 31, 2022, an overall change of $4.0 million. The year-over-year increase was primarily driven by an increase in the allowance for bad debts of $6.1 million offset by a decrease in net charge-offs of $2.1 million during the three months ended October 31, 2023 compared to the three months ended October 31, 2022.

Interest expense was $22.4 million for the three months ended October 31, 2023 and $11.5 million for the three months ended October 31, 2022, an increase of $10.9 million or 94.8%. The increase was driven by a higher average balance of debt and a higher effective interest rate.

Net loss for the three months ended October 31, 2023 was $51.3 million or $2.11 per diluted share, compared to net loss of $24.8 million, or $1.04 per diluted share, for the three months ended October 31, 2022.

How We Evaluate Our Operations

Senior management focuses on certain key indicators to monitor our performance including:

•Same store sales - Our management considers same store sales, which consists of both brick and mortar and eCommerce sales, to be an important indicator of our performance because they reflect our attempts to leverage our SG&A costs, which include rent and other store expenses, and they have a direct impact on our total net sales, net income, cash and working capital. Same store sales is calculated by comparing the reported sales for all stores that were open during both comparative fiscal years, starting in the first period in which the store has been open for a full quarter. Sales from closed stores, if any, are removed from each period. Sales from relocated stores have been included in each period if each such store was relocated within the same general geographic market. Sales from expanded stores have also been included in each period.

•Retail gross margin - Our management views retail gross margin as a key indicator of our performance because it reflects our pricing power relative to the prices we pay for our products. Retail gross margin is calculated by comparing retail total net sales to the cost of goods sold.

•60+ Day Delinquencies - Our management views customer account delinquencies as a key indicator of our performance because it reflects the quality of our credit portfolio, drives future credit performance and credit offerings, and impacts the interest rates we pay on our asset-backed securitizations. Delinquencies are measured as the percentage of balances that are 60+ days past due.

•Net yield - Our management considers yield to be a key performance metric because it drives future credit decisions and credit offerings and directly impacts our net income. Yield reflects the amount of interest we receive from our portfolio of customer receivables.

Company Initiatives

We delivered the following financial and operational results in the third quarter of fiscal year 2024 as compared to the prior fiscal year period (unless otherwise noted):

•Total consolidated revenue declined 12.8% to $280.1, due to a 14.1% decline in total net sales, and a 9.6% reduction in finance charges and other revenues;

•Same store sales decreased 15.0% which is the fourth quarter of sequential improvement and a 1,200 basis point improvement from last year’s third quarter;

•eCommerce sales increased 51.0% to $26.3 million compared to $17.4 million in the prior year;

•Retail gross margin increased to 33.5% from 33.2% in the prior year, and;

•Credit applications increased by 40.6% year-over-year to the highest growth rate in the past five years.

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Strategic Update

In response to challenging macroeconomic pressures, we continue to focus on our updated near-term strategic priorities:

•Refocus on core customer. We are refocusing efforts on serving core credit-constrained customers as we continue to face the impacts of macroeconomic headwinds and changes in consumer behavior. Providing multiple financing options is our key differentiator. We are pursuing profitable growth strategies aimed at enhancing the payment options we provide to our large and established customer base.

•Expansion of in-house lease-to-own program. In February 2023, we began offering our first in-house lease-to-own transactions and expect to expand this program throughout fiscal year 2024. We believe that the in-house lease-to-own program will be a transformative opportunity for the Company that has the potential to significantly benefit sales and earnings in the coming years.

•eCommerce enhancement. We completed the final phase of the eCommerce platform conversion, which further enhanced our digital capabilities and produced record second quarter eCommerce sales.

Outlook

The broad appeal of our value proposition to our geographically diverse core demographic and the unit economics of our business should provide the stability necessary to maintain and grow our business. We expect our brand recognition and long history in our core markets to give us the opportunity to further penetrate our existing footprint, particularly as we leverage existing marketing spend, logistics infrastructure, and service footprint. There are also many markets in the U.S. with demographic characteristics similar to those in our existing footprint, which provides substantial opportunities for future growth. We plan to improve our operating results by leveraging our existing infrastructure and seeking to continually optimize the efficiency of our marketing, merchandising, distribution and credit operations. As we expand in existing markets and penetrate new markets, we expect to increase our purchase volumes, achieve distribution efficiencies and strengthen our relationships with our key vendors. Over time, we also expect our increased store base and the resulting higher net sales to further leverage our existing corporate and regional infrastructure.

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Results of Operations

The following tables present certain financial and other information, on a condensed consolidated basis:


Consolidated:	Three Months Ended October 31,						Nine Months Ended October 31,
(in thousands)	2023		2022		Change		2023		2022		Change
Revenues:
Total net sales	$	218,452	$	254,358	$	(35,906)	$	684,644	$	806,133	$	(121,489)
Finance charges and other revenues	61,678		66,842		(5,164)		186,962		201,519		(14,557)
Total revenues	280,130		321,200		(41,070)		871,606		1,007,652		(136,046)
Costs and expenses:
Cost of goods sold	146,362		169,842		(23,480)		448,280		530,942		(82,662)
Selling, general and administrative expense	131,032		126,243		4,789		395,244		389,169		6,075
Provision for bad debts	39,123		35,104		4,019		101,334		77,059		24,275
Charges and credits, net	2,071		8,006		(5,935)		1,264		6,522		(5,258)
Total costs and expenses	318,588		339,195		(20,607)		946,122		1,003,692		(57,570)
Operating (loss) income	(38,458)		(17,995)		(20,463)		(74,516)		3,960		(78,476)
Interest expense	22,448		11,478		10,970		55,614		23,807		31,807
Loss before income taxes	(60,906)		(29,473)		(31,433)		(130,130)		(19,847)		(110,283)
Benefit for income taxes	(9,609)		(4,634)		(4,975)		(9,936)		(3,358)		(6,578)
Net loss	$	(51,297)	$	(24,839)	$	(26,458)	$	(120,194)	$	(16,489)	$	(103,705)

Supplementary Operating Segment Information

Operating segments are defined as components of an enterprise that engage in business activities and for which discrete financial information is available that is evaluated on a regular basis by the chief operating decision maker to make decisions about how to allocate resources and assess performance. We are a leading specialty retailer and offer a broad selection of quality, branded durable consumer goods and related services in addition to a proprietary credit solution for our core credit-constrained consumers. We have two operating segments: (i) retail and (ii) credit. Our operating segments complement one another. The retail segment operates primarily through our stores and website and its product offerings include furniture and mattresses, home appliances, consumer electronics and home office products from leading global brands across a wide range of price points. Our credit segment offers affordable financing solutions to a large, underserved population of credit-constrained consumers who typically have limited credit alternatives. Our operating segments provide customers the opportunity to comparison shop across brands with confidence in our competitive prices as well as affordable monthly payment options, next day delivery and installation in the majority of our markets, and product repair service. We believe our large, attractively merchandised retail stores and credit solutions offer a distinctive value proposition compared to other retailers that target our core customer demographic. The operating segments follow the same accounting policies used in our Condensed Consolidated Financial Statements.

We evaluate a segment’s performance based upon operating income (loss). SG&A includes the direct expenses of the retail and credit operations, allocated corporate overhead expenses, and a charge to the credit segment to reimburse the retail segment for expenses it incurs related to occupancy, personnel, advertising and other direct costs of the retail segment which benefit the credit operations by sourcing credit customers and collecting payments. The reimbursement received by the retail segment from the credit segment is calculated using an annual rate of 2.5% multiplied by the average outstanding portfolio balance for each applicable period.

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The following table represents total revenues, costs and expenses, operating loss and loss before taxes attributable to these operating segments for the periods indicated:


Retail Segment:	Three Months Ended October 31,						Nine Months Ended October 31,
(dollars in thousands)	2023		2022		Change		2023		2022		Change
Revenues:
Product sales	$	202,631	$	233,176	$	(30,545)	$	631,862	$	738,598	$	(106,736)
Repair service agreement commissions	15,938		18,804		(2,866)		51,600		60,256		(8,656)
Service revenues	2,288		2,378		(90)		6,720		7,279		(559)
Total net sales	220,857		254,358		(33,501)		690,182		806,133		(115,951)
Finance charges and other	497		270		227		1,512		815		697
Total revenues	221,354		254,628		(33,274)		691,694		806,948		(115,254)
Costs and expenses:
Cost of goods sold	146,772		169,842		(23,070)		450,576		530,942		(80,366)
Selling, general and administrative expense (1)	97,212		94,240		2,972		294,457		288,306		6,151
Provision for bad debts	122		261		(139)		321		848		(527)
Charges and credits, net	2,071		8,006		(5,935)		1,264		6,522		(5,258)
Total costs and expenses	246,177		272,349		(26,172)		746,618		826,618		(80,000)
Operating loss	$	(24,823)	(17,721)		$	(7,102)	$	(54,924)	$	(19,670)	$	(35,254)
Number of stores:
Beginning of period	175		163				168		158
Opened	1		2				8		7
End of period	176		165				176		165


Credit Segment:	Three Months Ended October 31,						Nine Months Ended October 31,
(in thousands)	2023		2022		Change		2023		2022		Change
Revenues:
Finance charges and other revenues	$	61,528	$	66,572	$	(5,044)	$	186,406	$	200,704	$	(14,298)
Costs and expenses:
Cost of goods sold	1,854		—		1,854		2,548		—		2,548
Selling, general and administrative expense (1)	34,070		32,003		2,067		101,537		100,863		674
Provision for bad debts	39,001		34,843		4,158		101,013		76,211		24,802
Total costs and expenses	74,925		66,846		8,079		205,098		177,074		28,024
Operating (loss) income	(13,397)		(274)		(13,123)		(18,692)		23,630		(42,322)
Interest expense	22,539		11,478		11,061		55,598		23,807		31,791
Loss before income taxes	$	(35,936)	$	(11,752)	$	(24,184)	$	(74,290)	$	(177)	$	(74,113)

(1)For the three months ended October 31, 2023 and 2022, the amount of overhead allocated to each segment reflected in SG&A was $8.2 million and $7.4 million, respectively. For the three months ended October 31, 2023 and 2022, the amount of reimbursement made to the retail segment by the credit segment was $6.1 million and $6.5 million, respectively. For the nine months ended October 31, 2023 and 2022, the amount of corporate overhead allocated to each segment reflected in SG&A was $25.8 million and $23.6 million, respectively. For the nine months ended October 31, 2023 and 2022, the amount of reimbursement made to the retail segment by the credit segment was $18.5 million and $19.9 million, respectively.

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Three months ended October 31, 2023 compared to three months ended October 31, 2022

Revenues. The following table provides an analysis of retail net sales by product category in each period, including repair service agreement (“RSA”) commissions and service revenues, expressed both in dollar amounts and as a percent of total net sales:


	Three Months Ended October 31,										%		Same Store
(dollars in thousands)	2023		% of Total		2022		% of Total		Change		Change		% Change
Furniture and mattress	$	74,406	33.7	%	$	79,927	31.4	%	$	(5,521)	(6.9)	%	(9.1)	%
Home appliance	79,622		36.1		102,884		40.4		(23,262)		(22.6)		(23.8)
Consumer electronics	25,146		11.4		31,911		12.5		(6,765)		(21.2)		(23.5)
Home office	9,539		4.3		8,630		3.4		909		10.5		6.3
Other	13,918		6.3		9,824		4.0		4,094		41.7		64.0
Product sales	202,631		91.8		233,176		91.7		(30,545)		(13.1)		(14.5)
Repair service agreement commissions (1)	15,938		7.2		18,804		7.4		(2,866)		(15.2)		(15.9)
Service revenues	2,288		1.0		2,378		0.9		(90)		(3.8)
Total net sales	$	220,857	100.0	%	$	254,358	100.0	%	$	(33,501)	(13.2)	%	(15.0)	%

(1) The total change in sales of RSA commissions includes retrospective commissions, which are not reflected in the change in same store sales.

The decrease in total net sales for the three months ended October 31, 2023 was primarily driven by a decrease in same store sales of 15.0%. The decrease in same store sales was primarily driven by lower discretionary spending for home-related products following several periods of excess consumer liquidity resulting in the acceleration of sales. The decrease in same store sales was partially offset by new store growth.

The following table provides the change of the components of finance charges and other revenues:


	Three Months Ended October 31,						%
(in thousands)	2023		2022		Change		Change
Interest income and fees	$	55,290	$	61,395	$	(6,105)	(9.9)	%
Insurance income	4,922		5,176		(254)		(4.9)	%
Other revenues	1,466		271		1,195		441.0	%
Finance charges and other revenues	$	61,678	$	66,842	$	(5,164)	(7.7)	%

The decrease in finance charges and other revenues was primarily due to a 5.0% decrease in the average outstanding balance of the customer accounts receivable portfolio and a decrease in insurance commissions.

The following table provides key portfolio performance information:


	Three Months Ended October 31,								%
(dollars in thousands)	2023			2022			Change		Change
Interest income and fees	$	55,290		$	61,395		$	(6,105)	(9.9)	%
Net charge-offs	(33,360)			(35,439)			2,079		(5.9)	%
Interest expense	(22,448)			(11,478)			(10,970)		95.6	%
Net portfolio income	$	(518)		$	14,478		$	(14,996)	(103.6)	%
Average outstanding portfolio balance	$	982,859		$	1,034,579		$	(51,720)	(5.0)	%
Interest income and fee yield (annualized)	22.3		%	23.5		%
Net charge-off % (annualized)	13.6		%	13.7		%

The decrease in the interest income and fee yield is the result of a change in how payments are applied that went into effect for the period ended October 31, 2022, which generated a 1.2% increase in yield in that period which has now normalized.

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Retail Gross Margin


	Three Months Ended October 31,
(dollars in thousands)	2023			2022			Change
Retail total net sales	$	220,857		$	254,358		$	(33,501)
Cost of goods sold	146,772			169,842			(23,070)
Retail gross margin	$	74,085		$	84,516		$	(10,431)
Retail gross margin percentage	33.5		%	33.2		%

The increase in retail gross margin was primarily driven by a more profitable product mix and normalizing freight costs. The increase was partially offset by the deleveraging of fixed distribution costs.

Selling, General and Administrative Expense


	Three Months Ended October 31,
(dollars in thousands)	2023			2022			Change
Retail segment	$	97,212		$	94,240		$	2,972
Credit segment	34,070			32,003			2,067
Eliminations	(250)			—			(250)
Selling, general and administrative expense - Consolidated	$	131,032		$	126,243		$	4,789
Selling, general and administrative expense as a percent of total revenues	46.8		%	39.3		%

The SG&A increase in the retail segment was primarily due to an increase in occupancy from new stores, partially offset by a decline in variable costs and a decline in labor costs resulting from cost savings initiatives.

As a percent of average total customer portfolio balance (annualized), SG&A for the credit segment was 13.9% for the three months ended October 31, 2023 as compared to 12.4% for the three months ended October 31, 2022. The SG&A increase in the credit segment was primarily due to an increase in other operating and occupancy costs which were partially offset by a decrease in delivery and transportation fess.

Provision for Bad Debts


	Three Months Ended October 31,
(dollars in thousands)	2023			2022			Change
Retail segment	$	122		$	261		$	(139)
Credit segment	39,001			34,843			4,158
Provision for bad debts - Consolidated	$	39,123		$	35,104		$	4,019
Provision for bad debts - Credit segment, as a percent of average outstanding portfolio balance (annualized)	15.9		%	13.5		%

The provision for bad debts increased to $39.1 million for the three months ended October 31, 2023 from $35.1 million for the three months ended October 31, 2022, an overall change of $4.0 million. The year-over-year increase was primarily driven by an increase in the allowance for bad debts reserve of $6.1 million offset by a decrease in net charge offs of $2.1 million during the three months ended October 31, 2023 compared to the three months ended October 31, 2022. The increase in the provision was the result of a portfolio mix shift offset by a smaller carrying value.

Charges and Credits

During the three months ended October 31, 2023, we recognized $2.1 million in professional fees related to corporate transactions.

Interest Expense

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Provision for Income Taxes


	Three Months Ended October 31,
(dollars in thousands)	2023			2022			Change
Benefit for income taxes	$	(9,609)		$	(4,634)		$	(4,975)
Effective tax rate	15.8		%	15.7		%

The increase in income tax benefit for the three months ended October 31, 2023 compared to the three months ended October 31, 2022 was driven by the recognition of a $6.9 million uncertain tax benefit and a $2.0 million income tax return to accrual benefit, offset by the impact of valuation allowance.

Nine months ended October 31, 2023 compared to nine months ended October 31, 2022


	Nine Months Ended October 31,										%		Same Store
(dollars in thousands)	2023		% of Total		2022		% of Total		Change		Change		% Change
Furniture and mattress	$	232,041	33.6	%	$	254,341	31.6	%	$	(22,300)	(8.8)	%	(11.9)	%
Home appliance	252,472		36.5		333,359		41.3		(80,887)		(24.3)		(25.8)
Consumer electronics	77,736		11.3		97,375		12.1		(19,639)		(20.2)		(22.5)
Home office	26,147		3.8		27,676		3.4		(1,529)		(5.5)		(8.1)
Other	43,466		6.3		25,847		3.2		17,619		68.2		71.4
Product sales	631,862		91.5		738,598		91.6		(106,736)		(14.5)		(17.1)
Repair service agreement commissions (1)	51,600		7.5		60,256		7.5		(8,656)		(14.4)		(14.8)
Service revenues	6,720		1.0		7,279		0.9		(559)		(7.7)
Total net sales	$	690,182	100.0	%	$	806,133	100.0	%	$	(115,951)	(14.4)	%	(16.9)	%

(1) The total change in sales of RSA commissions includes retrospective commissions, which are not reflected in the change in same store sales.

The decrease in total net sales for the nine months ended October 31, 2023 was primarily driven by a decrease in same store sales of 16.9%. The decrease in same store sales was primarily driven by lower discretionary spending for home-related products following several periods of excess consumer liquidity resulting in the acceleration of sales. The decrease in same store sales was partially offset by new store growth.

The following table provides the change of the components of finance charges and other revenues:


	Nine Months Ended October 31,
(in thousands)	2023		2022		Change
Interest income and fees	$	169,535	$	185,869	$	(16,334)
Insurance income	14,729		14,835		(106)
Other revenues	2,698		815		1,883
Finance charges and other revenues	$	186,962	$	201,519	$	(14,557)

The decrease in finance charges and other revenues was primarily due to a 6.7% decrease in the average outstanding balance of the customer accounts receivable portfolio and a decrease in late fee revenues.

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The following table provides key portfolio performance information:


	Nine Months Ended October 31,
(dollars in thousands)	2023			2022			Change
Interest income and fees	$	169,535		$	185,869		$	(16,334)
Net charge-offs	(110,946)			(103,974)			(6,972)
Interest expense	(55,614)			(23,807)			(31,807)
Net portfolio income	$	2,975		$	58,088		$	(55,113)
Average outstanding portfolio balance	$	990,378		$	1,061,985		$	(71,607)
Interest income and fee yield (annualized)	22.9		%	23.4		%
Net charge-off % (annualized)	14.9		%	13.1		%

Retail Gross Margin


	Nine Months Ended October 31,
(dollars in thousands)	2023			2022			Change
Retail total net sales	$	690,182		$	806,133		$	(115,951)
Cost of goods sold	450,576			530,942			(80,366)
Retail gross margin	$	239,606		$	275,191		$	(35,585)
Retail gross margin percentage	34.7		%	34.1		%

Selling, General and Administrative Expense


	Nine Months Ended October 31,
(dollars in thousands)	2023			2022			Change
Retail segment	$	294,457		$	288,306		$	6,151
Credit segment	101,537			100,863			674
Eliminations	(750)			—			(750)
Selling, general and administrative expense - Consolidated	$	395,244		$	389,169		$	6,075
Selling, general and administrative expense as a percent of total revenues	45.3		%	38.6		%

The SG&A increase in the retail segment was primarily due to an increase in occupancy costs from new stores, partially offset by a decline in variable costs and a decline in labor costs resulting from cost savings initiatives.

As a percent of average total customer portfolio balance (annualized), SG&A for the credit segment was 13.7% for the nine months ended October 31, 2023 as compared to 12.7% for the nine months ended October 31, 2022. The SG&A increase in the credit segment was primarily due to an increase in occupancy costs offset by a decline in general operating costs, delivery and transportation costs, and labor costs.

Provision for Bad Debts


	Nine Months Ended October 31,
(dollars in thousands)	2023			2022			Change
Retail segment	$	321		$	848		$	(527)
Credit segment	101,013			76,211			24,802
Provision for bad debts - Consolidated	$	101,334		$	77,059		$	24,275
Provision for bad debts - Credit segment, as a percent of average outstanding portfolio balance (annualized)	13.6		%	9.6		%

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The provision for bad debts increased to $101.3 million for the nine months ended October 31, 2023 from $77.1 million for the nine months ended October 31, 2022, an overall change of $24.2 million. The year-over-year increase was primarily driven by an increase in net charge offs of $7.0 million during the nine months ended October 31, 2023 compared to the nine months ended October 31, 2022. For the nine months ended October 31, 2023, the allowance for bad debts was reduced by $9.6 million compared to a reduction in the allowance for bad debts of $26.9 million for the nine months ended October 31, 2022. This resulted in an increase to the provision for bad debts of $17.3 million due primarily to a smaller decline in the customer accounts receivable portfolio balance in the current period.

Charges and Credits, net

During the nine months ended October 31, 2023, we recognized a $3.1 million gain related to the sale of a single store location net of asset disposal costs as well as $2.3 million in store closure costs related to the impairment of assets associated with the decision to end the store-within-a-store test with Belk, Inc. In addition, we recognized $2.1 million in professional fees related to corporate transactions.

Interest Expense

Interest expense was $55.6 million for the nine months ended October 31, 2023 and $23.8 million for the nine months ended October 31, 2022, an increase of $31.8 million or 133.6%. The increase was driven by a higher average debt balance and a higher effective interest rate.

Provision for Income Taxes


	Nine Months Ended October 31,
(dollars in thousands)	2023			2022			Change
Benefit for income taxes	$	(9,936)		$	(3,358)		$	(6,578)
Effective tax rate	7.6		%	16.9		%

The increase in income tax benefit for the nine months ended October 31, 2023 compared to the nine months ended October 31, 2022 was driven by the recognition of a $6.3 million uncertain tax benefit, as well as the impact of the valuation allowance in the current period.

Customer Accounts Receivable Portfolios

We provide in-house financing to individual consumers on a short and medium-term basis (contractual terms generally range from 12 to 36 months) for the purchase of durable products for the home. A significant portion of our customer credit portfolio is due from customers that are considered higher-risk, subprime borrowers. Our financing is executed using contracts that require fixed monthly payments over fixed terms. We maintain a secured interest in the product financed. If a payment is delayed, missed or paid only in part, the account becomes delinquent. Our collection personnel attempt to contact a customer once their account becomes delinquent. Our loan contracts generally reflect an interest rate of between 18% and 36%. We have implemented our direct consumer loan program across all Texas, Louisiana, Tennessee and Oklahoma locations. The states of Texas, Louisiana, Tennessee and Oklahoma represented approximately 67% of our originations during the nine months ended October 31, 2023, with maximum equivalent interest rates of up to 37% in Oklahoma, up to 30% in Texas and Tennessee, and up to 36% in Louisiana. In states where regulations do not generally limit the interest rate charged, our loan contracts generally reflect an interest rate between 29.99% and 35.99%. These states represented 16% of our originations during the nine months ended October 31, 2023.

We offer qualified customers a 12-month no-interest option finance program. If the customer is delinquent in making a scheduled monthly payment or does not repay the principal in full by the end of the no-interest option program period (grace periods are provided), the account does not qualify for the no-interest provision and none of the interest earned is waived.

We regularly extend or “re-age” a portion of our delinquent customer accounts as a part of our normal collection procedures to protect our investment. Generally, extensions are granted to customers who have experienced a financial difficulty (such as the temporary loss of employment), which is subsequently resolved, and when the customer indicates a willingness and ability to resume making monthly payments. These re-ages involve modifying the payment terms to defer a portion of the cash payments currently required of the debtor to help the debtor improve his or her financial condition and eventually be able to pay the account balance. Our re-aging of customer accounts does not change the interest rate or the total principal amount due from the customer and typically does not reduce the monthly contractual payments. We may also charge the customer an extension fee, which approximates the interest owed for the time period the contract was past due. Our re-age programs consist of extensions and two payment updates, which include unilateral extensions to customers who make two full payments in three calendar months in certain states. Re-ages are not granted to debtors who demonstrate a lack of intent or ability to service the obligation

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or have reached our limits for account re-aging. We may provide the customer with the ability to refinance their account, which includes reducing the interest rate and extending the term of the loan, and generally includes waiving certain uncollected fees. We may also provide concessions in the form of balance forgiveness to customers experiencing financial difficulty. Balance forgiveness is primarily comprised of reductions in the principal balance of the loan but may also include reductions in uncollected fees or interest balances. Under these options, as with extensions, the customer must resolve the reason for delinquency and show a willingness and ability to resume making contractual monthly payments.

The following tables present, for comparison purposes, information about our managed portfolio (information reflects on a combined basis the securitized receivables transferred to the VIEs and receivables not transferred to the VIEs):


	As of October 31,
	2023			2022
Weighted average credit score of outstanding balances (1)	615			613
Average outstanding customer balance	$	2,661		$	2,541
Balances 60+ days past due as a percentage of total customer portfolio carrying value (2)(3)	11.0		%	12.2		%
Re-aged balance as a percentage of total customer portfolio carrying value (2)(3)	18.1		%	16.5		%
Carrying value of account balances re-aged more than six months (in thousands)(3)	$	34,563		$	31,521
Allowance for bad debts and uncollectible interest as a percentage of total customer accounts receivable portfolio balance	17.4		%	18.2		%
Percent of total customer accounts receivable portfolio balance represented by no-interest option receivables	36.2		%	33.0		%


	Three Months Ended October 31,						Nine Months Ended October 31,
	2023			2022			2023			2022
Total applications processed	333,622			231,526			968,571			756,611
Weighted average origination credit score of sales financed (1)	623			621			621			620
Percent of total applications approved and utilized	18.8		%	23.8		%	20.0		%	22.4		%
Average income of credit customer at origination	$	53,600		$	50,900		$	52,300		$	50,600
Percent of retail sales paid for by:
In-house financing, including down payments received	61.1		%	54.0		%	60.8		%	51.9		%
Third-party financing	14.7		%	17.6		%	14.7		%	18.2		%
Third-party lease-to-own option	8.6		%	7.2		%	8.2		%	7.1		%
	84.4		%	78.8		%	83.7		%	77.2		%

(1)Credit scores exclude non-scored accounts.

(2)Accounts that become delinquent after being re-aged are included in both the delinquency and re-aged amounts.

(3)Carrying value reflects the total customer accounts receivable portfolio balance, net of deferred fees and origination costs, the allowance for no-interest option credit programs and the allowance for uncollectible interest.

Our customer portfolio balance and related allowance for uncollectible accounts are segregated between customer accounts receivable and restructured accounts. Customer accounts receivable include all accounts for which the payment term has not been cumulatively extended over three months or refinanced. Restructured accounts include all accounts for which the payment term has been re-aged in excess of three months or refinanced.

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For customer accounts receivable (excluding restructured accounts), the allowance for uncollectible accounts as a percentage of the total customer accounts receivable portfolio balance decreased to 15.2% as of October 31, 2023 from 16.1% as of October 31, 2022.

The percentage of the carrying value of non-restructured accounts greater than 60 days past due decreased by 100 basis points over the prior year period to 9.8% as of October 31, 2023 from 10.8% as of October 31, 2022.

For restructured accounts, the allowance for uncollectible accounts as a percentage of the portfolio balance was 39.8% as of October 31, 2023 as compared to 42.2% as of October 31, 2022. This decrease is primarily due to an overall improvement in 60+ delinquency within restructured accounts.

The percent of bad debt charge-offs, net of recoveries, to average outstanding portfolio balance was 13.6% for the three months ended October 31, 2023 compared to 13.7% for the three months ended October 31, 2022. This decrease is primarily related to fewer gross charge offs in the current quarter when compared to the prior period.

As of October 31, 2023 and 2022, allowance for credit losses are presented net of recovery receivables which were $48.0 million and $45.5 million, respectively.

As of October 31, 2023 and 2022, balances under no-interest programs included within customer receivables were $354.5 million and $340.9 million, respectively.

Liquidity and Capital Resources

We require liquidity and capital resources to finance our operations and future growth as we add new stores to our operations, which in turn requires additional working capital for increased customer receivables and inventory. We generally finance our operations through a combination of cash flow generated from operations, the use of our Revolving Credit Facility, and through periodic securitizations of originated customer receivables. We have the ability to draw on our Delayed Draw Term Loan and plan to execute periodic securitizations of future originated customer receivables.

We believe, based on our current projections, that we have sufficient sources of liquidity to fund our operations, store expansion and renovation activities, and capital expenditures for at least the next 12 months.

Operating cash flows. For the nine months ended October 31, 2023, net cash provided in operating activities was $253.0 thousand compared to net cash provided of $72.5 million for the nine months ended October 31, 2022. The decrease in net cash provided by operating activities was primarily driven by lower cash collections compared to the prior year due to lower portfolio income from lower sales, normal fluctuation in accrued expenses and accounts payable as well as a decrease in net income when adjusted for non-cash activity in comparison to the prior year period.

Investing cash flows. For the nine months ended October 31, 2023, net cash used in investing activities was $40.2 million compared to $50.2 million for the nine months ended October 31, 2022. The cash used during the nine months ended October 31, 2023 was primarily for investments in new stores and technology investments. The cash used during the nine months ended October 31, 2022 was primarily for investments in new stores and technology investments, including the acquisition of a lease-to-own technology platform.

Financing cash flows. For the nine months ended October 31, 2023, net cash provided by financing activities was $26.6 million compared to net cash used for financing activities of $8.0 million for the nine months ended October 31, 2022. During the period ended October 31, 2023, we issued the 2023-A VIE asset backed notes resulting in net proceeds of approximately $266.3 million, net of transaction costs. The proceeds were used to pay down the balance of the Company's Revolving Credit Facility and for other general corporate purposes. During the period ended October 31, 2022, we issued the 2022-A VIE asset backed notes resulting in net proceeds of approximately $402.8 million, net of transaction costs. The proceeds were used to pay down the balance of the Company's Revolving Credit Facility and for other general corporate purposes. During the period ended October 31, 2023, net borrowings under the Revolving Credit Facility were $64.0 million compared to net payments of $35.0 million during the comparable prior year period.

Asset-backed Notes. From time to time, we securitize customer accounts receivables by transferring the receivables to various bankruptcy-remote VIEs. In turn, the VIEs issue asset-backed notes secured by the transferred customer accounts receivables and restricted cash held by the VIEs.

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The asset-backed notes outstanding as of October 31, 2023 consisted of the following:


(dollars in thousands)
Asset-Backed Notes	Original Principal Amount		Original Net Proceeds (1)		Current Principal Amount		Issuance Date	Maturity Date	Contractual Interest Rate	Effective Interest Rate (2)
2021-A Class C	$	63,890	$	63,450	$	33,448	11/23/2021	5/15/2026	4.59%	5.25%
2022-A Class B	132,090		129,050		86,706		7/21/2022	12/15/2026	9.52%	10.86%
2022-A Class C	63,090		43,737		63,090		11/30/2022	12/15/2026	—%	20.74%
2023-A Class A	160,690		159,603		109,617		8/17/2023	01/17/2028	8.01%	14.50%
2023-A Class B	82,430		79,958		82,430		8/17/2023	01/17/2028	10.00%	11.00%
2023-A Class C	30,550		26,665		30,550		8/17/2023	01/17/2028	11.00%	11.14%
Total	$	532,740	$	502,463	$	405,841

(1)After giving effect to debt issuance costs.

(2)Effective interest rate is inclusive of the impact of changes in timing of actual and expected cash flows, calculated on an annualized basis.

On August 7, 2023, Conn’s, Inc., Conn’s Receivables Funding 2023-A, LLC, a newly formed special purpose entity that is indirectly owned by the Company (the “Issuer”), Conn Appliances Receivables Funding, LLC, an indirect wholly owned subsidiary of the Company (the “Depositor”), and Conn Appliances, Inc., a direct and wholly owned subsidiary of the Company (“Conn Appliances”), entered into a Note Purchase Agreement (the “Note Purchase Agreement”) with J.P. Morgan Securities LLC, Deutsche Bank Securities Inc., MUFG Securities Americas Inc., Citizens JMP Securities, LLC and Regions Securities LLC (collectively, the “Initial Purchasers”), for the sale of the Issuer’s 8.01% $160.7 million Asset Backed Fixed Rate Notes, Class A, Series 2023-A (the “Class A Notes”), 10.00% $82.4 million Asset Backed Fixed Rate Notes, Class B, Series 2023-A (the “Class B Notes”) and 11.00% $30.6 million Asset Backed Fixed Rate Notes, Class C, Series 2023-A (the “Class C Notes” and, together with the Class A Notes and the Class B Notes, the “Purchased Notes”). The Issuer also issued the Asset Backed Notes, Class R, Series 2023-A (the “Class R Notes” and, collectively with the Purchased Notes, the “Series 2023-A Notes”). The Class R Notes do not have a principal amount or interest rate and were transferred to the Depositor on August 17, 2023 to satisfy the risk retention obligations of Conn Appliances. The Series 2023-A Notes were issued on August 17, 2023 (the “Closing Date”). The Series 2023-A Notes have not been and will not be registered under the Securities Act of 1933, as amended (the “Securities Act”) or the securities laws of any jurisdiction. The Purchased Notes were sold initially to the Initial Purchasers and then reoffered and resold only (i) to “Qualified Institutional Buyers” as defined in Rule 144A under the Securities Act (“Rule 144A”) in transactions meeting the requirements of Rule 144A or (2) solely with respect to the Class A Notes, outside the United States to non-U.S. Persons in transactions in compliance with Regulation S under the Securities Act.

The Fifth Amended and Restated Loan Agreement, among other things, permits borrowings under the Letter of Credit Subline (as defined in the Fifth Amended and Restated Loan Agreement) that exceed the cap of $40 million to $100 million, solely at the discretion of the lenders for such amounts in excess of $40 million. The obligations under the Revolving Credit Facility are secured by substantially all assets of the Company, excluding the assets of the VIEs. As of October 31, 2023, under our Revolving Credit Facility, we had immediately available borrowing capacity of $144.2 million, net of standby letters of credit issued of $25.2 million and an additional $295.6 million that may become available if the balance of eligible customer receivables and total eligible inventory balances increases.

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On November 21, 2022, we entered into Amendment No. 1 (the "Amendment") to the Fifth Amended and Restated Loan Agreement. Under the Amendment, loans under the Revolving Credit Facility bear interest, at our option, at a rate of SOFR plus a margin ranging from 2.50% to 3.25% per annum (depending on a pricing grid determined by our total leverage ratio) or the alternate base rate plus a margin ranging from 1.50% to 2.25% per annum (depending on a pricing grid determined by our total leverage ratio). The alternate base rate is a rate per annum equal to the greatest of the prime rate, the federal funds effective rate plus 0.5%, or SOFR for a 30-day interest period plus 1.0%. We also pay an unused fee on the portion of the commitments that is available for future borrowings or letters of credit at a rate ranging from 0.25% to 0.50% per annum, depending on the average outstanding balance and letters of credit of the Revolving Credit Facility in the immediately preceding quarter. The Amendment also waived testing of the interest coverage covenants beginning with the third quarter of fiscal year 2023 and continuing until the date on which the Company delivers financial statements and a compliance certificate for the fiscal quarter ending April 30, 2024 (unless earlier terminated pursuant to the terms of the Amendment). After giving effect to the foregoing amendment, as of October 31, 2023, we were in compliance with the covenants in our Revolving Credit Facility.

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Supplier Credit Facility. On June 22, 2023, Conn's, Inc. entered into a Supplier Credit Facility agreement with Zenith Group Holdings, LLC. The Supplier Credit Facility agreement provides a credit line up to $7.0 million with a potential for additional capacity up to $25.0 million at the discretion of Zenith Group. Amounts outstanding under the Supplier Credit Facility are subject to SOFR plus spread per annum (as defined in the agreement), charged in 30-day increments, which will be charged only on utilized capital (no unused fees). The amount outstanding under our Supplier Credit Facility is included in Short term debt and current finance lease obligations within the Balance Sheet.

Debt Covenants. A summary of the significant financial covenants that govern our Revolving Credit Facility compared to our actual compliance status at October 31, 2023 is presented below:

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	Actual	Required Minimum/ Maximum
Interest Coverage Ratio for the quarter must equal or exceed minimum	Test Waived	1.00:1:00
Interest Coverage Ratio for the trailing two quarters must equal or exceed minimum	Test Waived	1.50:1.00
Leverage Ratio must not exceed maximum	2.47:1.00	4.50:1.00
ABS Excluded Leverage Ratio must not exceed maximum	1.53:1.00	2.50:1.00
Capital Expenditures, net, must not exceed maximum	$41.7 million	$100.0 million

All capitalized terms in the above table are defined by the Revolving Credit Facility and may or may not match directly to the financial statement captions in this document. The covenants are calculated quarterly, except for capital expenditures, which is calculated for a period of four consecutive fiscal quarters, as of the end of each fiscal quarter.

Capital Expenditures. We currently lease all of our stores under operating leases and our plans for future store locations anticipate operating leases, but do not exclude store ownership. Our capital expenditures for future new store projects should primarily be for our tenant improvements to the property leased (including any new distribution centers and cross-dock facilities), the cost of which is estimated to be between $1.5 million and $2.5 million per store (before tenant improvement allowances). In the event we purchase existing properties, our capital expenditures will depend on the particular property and whether it is improved when purchased. We are continuously reviewing new relationships and funding sources and alternatives for new stores, which may include “sale-leaseback” or direct “purchase-lease” programs, as well as other funding sources for our purchase and construction of those projects. If we do not purchase the real property for new stores, our direct cash needs should include only our capital expenditures for tenant improvements to leased properties and our remodel programs for existing stores. We opened eight new standalone stores during the nine months ended October 31, 2023. Our anticipated capital expenditures for the remainder of fiscal year 2024 are between $10.0 million and $15.0 million, which includes expenditures for new stores and distribution centers we plan to open in fiscal year 2024.

Cash Flow

We periodically evaluate our liquidity requirements, capital needs and availability of resources in view of inventory levels, expansion plans, debt service requirements and other operating cash needs. To meet our short and long-term liquidity requirements, including payment of operating expenses, funding of capital expenditures and repayment of debt, we rely primarily on cash from operations. As of October 31, 2023, beyond cash generated from operations, we had (i) immediately available borrowing capacity of $144.2 million and $50.0 million under our Revolving Credit Facility and Delayed Draw Term Loan, respectively and (ii) $5.6 of cash on hand. However, we have, in the past, sought to raise additional capital.

We expect that, for the next 12 months, cash generated from operations, proceeds from potential accounts receivable securitizations and our Revolving Credit Facility and Delayed Draw Term Loan will be sufficient to provide us the ability to fund our operations, provide the increased working capital necessary to support our strategy and fund planned capital expenditures discussed above in Capital Expenditures.

We may repurchase or otherwise retire our debt and take other steps to reduce our debt or otherwise improve our financial position. These actions could include open market debt repurchases, negotiated repurchases, other retirements of outstanding debt and opportunistic refinancing of debt. The amount of debt that may be repurchased or otherwise retired, if any, will depend on market conditions, the Company’s cash position, compliance with debt covenants and restrictions and other considerations.

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Off-Balance Sheet Liabilities and Other Contractual Obligations

We do not have any off-balance sheet arrangements as defined by Item 303(a)(4) of Regulation S-K. The following table presents a summary of our minimum contractual commitments and obligations as of October 31, 2023:


			Payments due by period
(in thousands)	Total		Less Than 1 Year		1-3 Years		3-5 Years		More Than 5 Years
Debt, including estimated interest payments (1):
Revolving Credit Facility (1)	$	201,977	$	14,649	$	187,328	$	—	$	—
Term Loan	126,562		12,910		113,652		—		—
Delayed Draw Term Loan	—		—		—		—		—
2021-A Class C Notes (2)	36,960		1,535		35,425		—		—
2022-A Class B Notes (2)	110,428		8,254		102,174		—		—
2022-A Class C Notes (2)	63,090		—		63,090		—		—
2023-A Class A Notes (2)	144,426		8,780		17,561		118,085		—
2023-A Class B Notes (2)	115,108		8,243		16,486		90,379		—
2023-A Class C Notes (2)	43,873		3,361		6,721		33,791		—
Other	7,027		7,027		—		—		—
Financing lease obligations	5,884		1,227		1,653		554		2,450
Operating leases:
Real estate	618,165		100,721		178,296		145,380		193,768
Equipment	28		15		13		—		—
Contractual commitments (3)	89,731		84,944		4,532		255		—
Total	$	1,563,259	$	251,666	$	726,931	$	388,444	$	196,218

(1)Estimated interest payments are based on the outstanding balance as of October 31, 2023 and the interest rate in effect at that time.

(2)The payments due by period for the asset-backed notes were based on their respective maturity dates at their respective fixed annual interest rate. Actual principal and interest payments on the asset-backed notes will reflect actual proceeds from the securitized customer accounts receivables.

(3)Contractual commitments primarily include commitments to purchase inventory of $62.6 million.

Issuer and Guarantor Subsidiary Summarized Financial Information

Conn’s, Inc. is a holding company with no independent assets or operations other than its investments in its subsidiaries. As of October 31, 2023 and January 31, 2023, the direct or indirect subsidiaries of Conn’s, Inc. that were not Guarantors (the “Non-Guarantor Subsidiaries”) were the VIEs and minor subsidiaries. There are no restrictions under the indenture that governs the asset-backed notes on the ability of any of the Guarantors to transfer funds to Conn’s, Inc. in the form of dividends or distributions.

Table of Contents

The following tables present on a combined basis for the Issuer and the Guarantor Subsidiaries, a summarized Balance Sheet as of October 31, 2023 and January 31, 2023, and a summarized Statement of Operations on a consolidated basis for the nine months ended October 31, 2023. The information presented below excludes eliminations necessary to arrive at the information on a consolidated basis. Investments in subsidiaries are accounted for by the parent company using the equity method for purposes of this presentation. Amounts provided do not represent our total consolidated amounts, as of October 31, 2023 and January 31, 2023, and for the nine months ended October 31, 2023:


(in thousands)	October 31, 2023		January 31, 2023
Assets
Cash, cash equivalents and restricted cash	$	7,671	$	21,644
Customer accounts receivable	155,740		169,994
Inventories	231,814		240,783
Net due from non-guarantor subsidiary	120,034		4,654
Other current assets	104,449		108,260
Total current assets	619,708		545,335
Long-term portion of customer accounts receivable	178,904		207,479
Property and equipment, net	214,770		218,956
Right of use assets, net	335,423		262,104
Other assets	12,912		15,004
Total assets	$	1,361,717	$	1,248,878

Liabilities
Current portion of debt	$	7,934	$	937
Lease liability operating - current	60,303		53,208
Other liabilities	167,061		164,482
Total current liabilities	235,298		218,627
Lease liability operating - non current	403,531		331,109
Long-term debt	283,844		225,289
Other long-term liabilities	17,813		22,343
Total liabilities	$	940,486	$	797,368


	Nine Months Ended October 31, 2023
Net sales and finances charges	$	798,678
Servicing fee revenue from non-guarantor subsidiary	24,273
Total revenues	822,951
Total costs and expenses	888,358
Net (loss)	$	(65,407)

Critical Accounting Policies and Estimates

The preparation of financial statements and related disclosures in conformity with GAAP requires us to make estimates that affect the reported amounts of assets, liabilities, revenues and expenses, and the disclosure of contingent assets and liabilities. Certain accounting policies are considered “critical accounting policies” because they are particularly dependent on estimates made by us about matters that are inherently uncertain and could have a material impact to our Condensed Consolidated Financial Statements. We base our estimates on historical experience and on other assumptions that we believe are reasonable. As a result, actual results could differ because of the use of estimates. Other than with respect to the additional policy below, the description of critical accounting policies is included in our 2023 Form 10-K, filed with the SEC on March 29, 2023.

Table of Contents

Recent Accounting Pronouncements

The information related to recent accounting pronouncements as set forth in Note 1, Summary of Significant Accounting Policies, of the Condensed Consolidated Financial Statements in Part I, Item 1, of this quarterly report on Form 10-Q is incorporated herein by reference.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The market risk inherent in our financial instruments represents the potential loss arising from adverse changes in interest rates. We have not been materially impacted by fluctuations in foreign currency exchange rates, as substantially all of our business is transacted in, and is expected to continue to be transacted in, U.S. dollars or U.S. dollar-based currencies. Our asset-backed notes bear interest at a fixed rate and would not be affected by interest rate changes.

During the nine months ended October 31, 2023, loans under the Revolving Credit Facility bore interest, at our option, at a rate equal to SOFR plus a margin ranging from 2.50% to 3.25% per annum (depending on a pricing grid determined by our total leverage ratio) or the alternate base rate plus a margin ranging from 1.50% to 2.25% per annum (depending on a pricing grid determined by our total leverage ratio). The alternate base rate is a rate per annum equal to the greatest of the prime rate, the federal funds effective rate plus 0.5%, or SOFR for a 30-day interest period plus 1.0%. We also pay an unused fee on the portion of the commitments that is available for future borrowing or letters of credit at a rate ranging from 0.25% to 0.50% per annum, depending on the average outstanding balance and letters of credit on the Revolving Credit Facility in the immediately preceding quarter. Accordingly, changes in our quarterly total leverage ratio and SOFR or the alternate base rate will affect the interest rate on, and therefore our costs under, the Revolving Credit Facility. As of October 31, 2023, the balance outstanding under our Revolving Credit Facility was $185.0 million. A 100 basis point increase in interest rates on the Revolving Credit Facility would increase our borrowing costs by $1.9 million over a 12-month period, based on the outstanding balance at October 31, 2023.

ITEM 4. CONTROLS AND PROCEDURES

Based on management’s evaluation (with the participation of our Chief Executive Officer (“CEO”) and our Chief Financial Officer (“CFO”)), as of the end of the period covered by this report, our CEO and CFO have concluded that our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)), are effective to ensure that information required to be disclosed by us in reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in SEC rules and forms, and is accumulated and communicated to management, including our principal executive officer and principal financial officer, as appropriate to allow timely decisions regarding required disclosure.

For the quarter ended October 31, 2023, there have been no changes in our internal controls over financial reporting (as defined in Rule 13a-15(f) under the Exchange Act) that have materially affected, or are reasonably likely to materially affect, our internal controls over financial reporting.

PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

The information set forth in Note 6, Contingencies, of the Condensed Consolidated Financial Statements in Part I, Item 1, of this quarterly report on Form 10-Q is incorporated herein by reference.

ITEM 1A. RISK FACTORS

As of the date of the filing, there have been no material changes to the risk factors previously disclosed in Part I, Item 1A, of our 2023 Form 10-K.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

None.

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

None.

Table of Contents

ITEM 4. MINE SAFETY DISCLOSURE

Not applicable.

ITEM 5. OTHER INFORMATION

None.

Table of Contents

ITEM 6. EXHIBITS

The exhibits filed as part of this report are as follows (exhibits incorporated by reference are set forth with the name of the registrant, the type of report and registration number or last date of the period for which it was filed, and the exhibit number in such filing):


Exhibit Number						Description of Document

3.1						Certificate of Incorporation of Conn’s, Inc. (incorporated herein by reference to Exhibit 3.1 to Conn’s, Inc. registration statement on Form S-1 (File No. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003)
3.1.1						Certificate of Amendment to the Certificate of Incorporation of Conn’s, Inc. dated June 3, 2004 (incorporated herein by reference to Exhibit 3.1.1 to Form 10-Q for the quarterly period ended April 30, 2004 (File No. 000-50421) as filed with the Securities and Exchange Commission on June 7, 2004)
3.1.2						Certificate of Amendment to the Certificate of Incorporation of Conn’s, Inc. dated May 30, 2012 (incorporated herein by reference to Exhibit 3.1.2 to Form 10-Q for the quarterly period ended April 30, 2012 (File No. 001-34956) as filed with the Securities and Exchange Commission on June 5, 2012)
3.1.3						Certificate of Correction to the Certificate of Amendment to Conn’s, Inc. Certificate of Incorporation (incorporated herein by reference to Exhibit 3.1.3 to Form 10-K for the annual period ended January 31, 2014 (File No. 001-34956) as filed with the Securities and Exchange Commission on March 27, 2014)
3.1.4						Certificate of Amendment to the Certificate of Incorporation of Conn’s, Inc. as filed on May 29, 2014 (incorporated herein by reference to Exhibit 3.1.4 to Conn’s, Inc. Form 10-Q for the quarterly period ended April 30, 2014 (File No. 001-34956) as filed with the Securities and Exchange Commission on June 2, 2014)
3.2						Third Amended and Restated Bylaws of Conn’s, Inc. effective as of December 7, 2020 (incorporated herein by reference to exhibit 3.2 to Form 10-Q for the quarterly period ended October 31, 2020 (File No. 001-34956) as filed with the Securities and Exchange Commission on December 4, 2020)
4.1						Base Indenture, dated as of August 17, 2023, by and between the Issuer and the Trustee (incorporated by herein reference to Exhibit 4.1 to Conn’s, Inc. Form 8-K (File No. 001-34956) filed with the Securities and Exchange Commission on August 22, 2023).
4.2						Series 2023-A Supplement to the Base Indenture, dated as of August 17, 2023, by and between the Issuer and the Trustee (incorporated by herein reference to Exhibit 4.2 to Conn’s, Inc. Form 8-K (File No. 001-34956) filed with the Securities and Exchange Commission on August 22, 2023).
10.1						First Receivables Purchase Agreement, dated August 17, 2023, by and between the Seller and the Depositor (incorporated by herein reference to Exhibit 10.1 to Conn’s, Inc. Form 8-K (File No. 001-34956) filed with the Securities and Exchange Commission on August 22, 2023).
10.2						Second Receivables Purchase Agreement, dated August 17, 2023, by and between the Depositor and the Receivables Trust (incorporated by herein reference to Exhibit 10.2 to Conn’s, Inc. Form 8-K (File No. 001-34956) filed with the Securities and Exchange Commission on August 22, 2023).
10.3						Purchase and Sale Agreement, dated August 17, 2023, by and between the Depositor and the Issuer (incorporated by herein reference to Exhibit 10.3 to Conn’s, Inc. Form 8-K (File No. 001-34956) filed with the Securities and Exchange Commission on August 22, 2023).
10.4						Servicing Agreement dated as of August 17, 2023, by and among the Issuer, the Receivables Trust, the Servicer and the Trustee (incorporated by herein reference to Exhibit 10.4 to Conn’s, Inc. Form 8-K (File No. 001-34956) filed with the Securities and Exchange Commission on August 22, 2023).
31.1						Rule 13a-14(a)/15d-14(a) Certification (Chief Executive Officer) (filed herewith)
31.2						Rule 13a-14(d)/15d-14(d) Certification (Chief Financial Officer) (filed herewith)
32.1						Section 1350 Certification (Chief Executive Officer and Chief Financial Officer) (furnished herewith)
101*						The following financial information from our Quarterly Report on Form 10-Q for the third quarter of fiscal year 2024, filed with the SEC on December 7, 2023, formatted in Inline Extensible Business Reporting Language (iXBRL): (i) the Condensed Consolidated Balance Sheets at October 31, 2023 and January 31, 2023, (ii) the Condensed Consolidated Statements of Operations for the three and nine months ended October 31, 2023 and 2022, (iii) the Condensed Consolidated Statements of Shareholders Equity for the periods ended October 31, 2023 and 2022, (iv) the Condensed Consolidated Statements of Cash Flows for the nine months ended October 31, 2023 and 2022 and (v) the notes to the Condensed Consolidated Financial Statements.
104*						Cover Page Interactive Data File (embedded within the Inline XBRL Document and included in Exhibit 101)

*Filed herewith

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.


			CONN’S, INC.

			Date:			December 18, 2023

			By:			/s/ Timothy Santo
						Timothy Santo
						Interim Chief Financial Officer
						(Principal Financial Officer and duly authorized to sign this report on behalf of the registrant)

EXHIBIT 31.1

CERTIFICATION

I, Norman L. Miller, certify that:

1.I have reviewed this quarterly report on Form 10-Q of Conn’s, Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.


			/s/ Normal L. Miller
			Norman L. Miller
			Interim President and Chief Executive Officer

Date: December 18, 2023

EXHIBIT 31.2

CERTIFICATION

I, Timothy Santo, certify that:

1.I have reviewed this quarterly report on Form 10-Q of Conn’s, Inc.;

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.


			/s/ Timothy Santo
			Timothy Santo
			Interim Chief Financial Officer

Date: December 18, 2023

EXHIBIT 32.1

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of Conn’s, Inc. (the “Company”) on Form 10-Q for the period ended October 31, 2023, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), we, Norman L. Miller, Interim President and Chief Executive Officer of the Company, and Timothy Santo, Interim Chief Financial Officer of the Company, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to the best of our knowledge:

(1)The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2)The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.


			/s/ Normal L. Miller
			Norman L. Miller
			Interim President and Chief Executive Officer


			/s/ Timothy Santo
			Timothy Santo
			Interim Chief Financial Officer

Date: December 18, 2023

A signed original of this written statement required by Section 906 has been provided to Conn’s, Inc. and will be retained by Conn’s, Inc. and furnished to the Securities and Exchange Commission or its staff upon request. The foregoing certification is being furnished solely pursuant to 18 U.S.C. Section 1350 and is not being filed as part of the Report or as a separate disclosure document.

Cover - shares	9 Months Ended
Cover - shares	Oct. 31, 2023	Dec. 04, 2023
Document and Entity Information [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Oct. 31, 2023
Document Transition Report	false
Entity File Number	001-34956
Entity Registrant Name	CONN’S, INC.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	06-1672840
Entity Address, Address Line One	2445 Technology Forest Blvd.,
Entity Address, Address Line Two	Suite 800,
Entity Address, City or Town	The Woodlands,
Entity Address, State or Province	TX
Entity Address, Postal Zip Code	77381
City Area Code	936
Local Phone Number	230-5899
Title of 12(b) Security	Common Stock, par value $0.01 per share
Trading Symbol	CONN
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		24,550,113
Entity Central Index Key	0001223389
Current Fiscal Year End Date	--01-31
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q3
Amendment Flag	false

CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Oct. 31, 2023	Jan. 31, 2023
Current assets:
Cash and cash equivalents	$ 5,562	$ 19,534
Restricted cash (includes VIE balances of $39,321 and $38,727, respectively)	41,430	40,837
Customer accounts receivable, net of allowances (includes VIE balances of $269,200 and $251,689, respectively)	424,940	421,683
Other accounts receivable	52,020	56,887
Inventories	231,814	240,783
Income taxes receivable	40,933	38,436
Prepaid expenses and other current assets	11,496	12,937
Total current assets	808,195	831,097
Long-term portion of customer accounts receivable, net of allowances (includes VIE balances of $176,188 and $181,575, respectively)	355,092	389,054
Property and equipment, net	214,770	218,956
Operating lease assets	335,423	262,104
Other assets	12,912	15,004
Total assets	1,726,392	1,716,215
Current liabilities:
Short-term debt and current finance lease obligations	7,934	937
Accounts payable	66,540	71,685
Accrued compensation and related expenses	18,618	13,285
Accrued expenses	73,205	69,334
Operating lease liability - current	60,303	53,208
Income taxes payable	2,439	2,869
Deferred revenues and other credits	10,229	11,043
Total current liabilities	239,268	222,361
Operating lease liability - non current	403,531	331,109
Long-term Debt and Lease Obligation	673,472	636,079
Deferred Income Tax Liabilities, Net	1,952	2,041
Other long-term liabilities	17,601	22,215
Total liabilities	1,335,824	1,213,805
Commitments and contingencies (Note 6)
Stockholders’ equity:
Preferred stock, shares outstanding (in shares)	0	0
Preferred Stock, Value, Issued	$ 0	$ 0
Common Stock, Value, Issued	339	334
Treasury Stock, Value	(193,370)	(193,370)
Additional paid-in capital	163,584	155,523
Retained earnings	420,015	539,923
Total stockholders’ equity	390,568	502,410
Total liabilities and stockholders’ equity	1,726,392	$ 1,716,215
Long-term Debt	$ 405,841

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Oct. 31, 2023	Jan. 31, 2023
Restricted cash	$ 41,430	$ 40,837
Customer accounts receivable, net of allowances (includes VIE balances of $269,200 and $251,689, respectively)	424,940	421,683
Long-term portion of customer accounts receivable, net of allowances (includes VIE balances of $176,188 and $181,575, respectively)	355,092	$ 389,054
Long-term Debt	$ 405,841
Preferred stock, par value (in dollars per share)	$ 0.01	$ 0.01
Preferred stock, shares authorized (in shares)	1,000,000	1,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.01	$ 0.01
Common stock, shares authorized (in shares)	100,000,000	100,000,000
Common stock, shares issued (in shares)	33,861,000	33,379,000
Treasury Stock, Common, Shares	9,405,000
Variable Interest Entity
Restricted cash	$ 39,321	$ 38,727
Customer accounts receivable, net of allowances (includes VIE balances of $269,200 and $251,689, respectively)	269,200	251,689
Long-term portion of customer accounts receivable, net of allowances (includes VIE balances of $176,188 and $181,575, respectively)	176,188	181,575
Long-term Debt	$ 389,628	$ 410,790

CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2023	Oct. 31, 2022	Oct. 31, 2023	Oct. 31, 2022
Revenues:
Total net sales	$ 218,452	$ 254,358	$ 684,644	$ 806,133
Finance charges and other revenues	61,678	66,842	186,962	201,519
Total revenues	280,130	321,200	871,606	1,007,652
Costs and expenses:
Cost of goods sold	146,362	169,842	448,280	530,942
Selling, general and administrative expense	131,032	126,243	395,244	389,169
Provision for bad debts	39,123	35,104	101,334	77,059
Charges and credits, net	2,071	8,006	1,264	6,522
Total costs and expenses	318,588	339,195	946,122	1,003,692
Operating (loss) income	(38,458)	(17,995)	(74,516)	3,960
Interest expense	22,448	11,478	55,614	23,807
Loss before income taxes	(60,906)	(29,473)	(130,130)	(19,847)
Benefit for income taxes	(9,609)	(4,634)	(9,936)	(3,358)
Net loss	$ (51,297)	$ (24,839)	$ (120,194)	$ (16,489)
Net loss per share:
Basic (in dollars per share)	$ (2.11)	$ (1.04)	$ (4.97)	$ (0.68)
Diluted (in dollars per share)	$ (2.11)	$ (1.04)	$ (4.97)	$ (0.68)
Weighted average common shares outstanding:
Basic (in shares)	24,262,000	23,911,000	24,196,000	24,173,000
Diluted (in shares)	24,262,000	23,911,000	24,196,000	24,173,000
Product
Revenues:
Total net sales	$ 200,226	$ 233,176	$ 626,324	$ 738,598
RSA Commission
Revenues:
Total net sales	15,938	18,804	51,600	60,256
Service
Revenues:
Total net sales	$ 2,288	$ 2,378	$ 6,720	$ 7,279

CONSOLIDATED STATEMENT OF SHAREHOLDERS EQUITY Statement - USD ($) $ in Thousands	Total	Common Stock	Additional Paid-in Capital [Member]	Retained Earnings [Member]	Treasury Stock, Common
Treasury Stock, Common, Shares					6,089,000
Balance (in shares) at Jan. 31, 2022		33,015,000
Balance at Jan. 31, 2022	$ 614,819	$ 330	$ 140,419	$ 599,215	$ (125,145)
Exercise of options and vesting of restricted stock, net of tax (in shares)		163,000
Exercise of options and vesting of restricted stock, net of withholding tax	(2,027)	$ 2	(2,029)
Issuance of common stock under Employee Stock Purchase Plan (in shares)		14,000
Issuance of common stock under Employee Stock Purchase Plan	194		194
Stock-based compensation	3,409		3,409
Stock Repurchased During Period, Value	(68,225)				$ (68,225)
Stock Repurchased During Period, Shares					(3,316,000)
Net loss	6,221			6,221
Balance (in shares) at Apr. 30, 2022		33,192,000
Balance at Apr. 30, 2022	554,391	$ 332	141,993	605,436	$ (193,370)
Balance (in shares) at Jan. 31, 2022		33,015,000
Balance at Jan. 31, 2022	614,819	$ 330	140,419	599,215	(125,145)
Net loss	(16,489)
Balance (in shares) at Oct. 31, 2022		33,341,000
Balance at Oct. 31, 2022	543,106	$ 333	153,417	582,726	$ (193,370)
Treasury Stock, Common, Shares					(9,405,000)
Balance (in shares) at Apr. 30, 2022		33,192,000
Balance at Apr. 30, 2022	554,391	$ 332	141,993	605,436	$ (193,370)
Exercise of options and vesting of restricted stock, net of tax (in shares)		50,000
Exercise of options and vesting of restricted stock, net of withholding tax	(83)		(83)
Issuance of common stock under Employee Stock Purchase Plan (in shares)		31,000
Issuance of common stock under Employee Stock Purchase Plan	216		216
Stock-based compensation	3,224		3,224
Net loss	2,129			2,129
Balance (in shares) at Jul. 31, 2022		33,273,000
Balance at Jul. 31, 2022	559,877	$ 332	145,350	607,565	$ (193,370)
Treasury Stock, Common, Shares					(9,405,000)
Exercise of options and vesting of restricted stock, net of tax (in shares)		36,000
Exercise of options and vesting of restricted stock, net of withholding tax	(241)	$ 1	(242)
Issuance of common stock under Employee Stock Purchase Plan (in shares)		32,000
Issuance of common stock under Employee Stock Purchase Plan	201		201
Stock-based compensation	8,108		8,108
Net loss	(24,839)
Balance (in shares) at Oct. 31, 2022		33,341,000
Balance at Oct. 31, 2022	543,106	$ 333	153,417	582,726	$ (193,370)
Treasury Stock, Common, Shares					(9,405,000)
Treasury Stock, Common, Shares					9,405,000
Balance (in shares) at Jan. 31, 2023		33,379,000
Balance at Jan. 31, 2023	502,410	$ 334	155,523	539,923	$ (193,370)
Balance (Accounting Standards Update 2022-02 Cumulative Effect, Period of Adoption [Member]) at Jan. 31, 2023	286			286
Exercise of options and vesting of restricted stock, net of tax (in shares)		167,000
Exercise of options and vesting of restricted stock, net of withholding tax	(927)	$ 2	(929)
Issuance of common stock under Employee Stock Purchase Plan (in shares)		31,000
Issuance of common stock under Employee Stock Purchase Plan	154		154
Stock-based compensation	2,964		2,964
Net loss	(35,380)			(35,380)
Balance (in shares) at Apr. 30, 2023		33,577,000
Balance at Apr. 30, 2023	469,507	$ 336	157,712	504,829	(193,370)
Balance (in shares) at Jan. 31, 2023		33,379,000
Balance at Jan. 31, 2023	502,410	$ 334	155,523	539,923	(193,370)
Balance (Accounting Standards Update 2022-02 Cumulative Effect, Period of Adoption [Member]) at Jan. 31, 2023	286			286
Net loss	(120,194)
Balance (in shares) at Oct. 31, 2023		33,861,000
Balance at Oct. 31, 2023	390,568	$ 339	163,584	420,015	$ (193,370)
Treasury Stock, Common, Shares					(9,405,000)
Balance (in shares) at Apr. 30, 2023		33,577,000
Balance at Apr. 30, 2023	469,507	$ 336	157,712	504,829	$ (193,370)
Exercise of options and vesting of restricted stock, net of tax (in shares)		63,000
Exercise of options and vesting of restricted stock, net of withholding tax	(27)		(27)
Issuance of common stock under Employee Stock Purchase Plan (in shares)		54,000
Issuance of common stock under Employee Stock Purchase Plan	169		169
Stock-based compensation	3,190		3,190
Net loss	(33,517)			(33,517)
Balance (in shares) at Jul. 31, 2023		33,694,000
Balance at Jul. 31, 2023	439,322	$ 336	161,044	471,312	$ (193,370)
Treasury Stock, Common, Shares					(9,405,000)
Exercise of options and vesting of restricted stock, net of tax (in shares)		131,000
Exercise of options and vesting of restricted stock, net of withholding tax	(285)	$ 3	(285)
Issuance of common stock under Employee Stock Purchase Plan (in shares)		36,000
Issuance of common stock under Employee Stock Purchase Plan	123		120
Stock-based compensation	2,705		2,705
Net loss	(51,297)			(51,297)
Balance (in shares) at Oct. 31, 2023		33,861,000
Balance at Oct. 31, 2023	$ 390,568	$ 339	$ 163,584	$ 420,015	$ (193,370)
Treasury Stock, Common, Shares	9,405,000				(9,405,000)

CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	9 Months Ended
	Oct. 31, 2023	Oct. 31, 2022
Cash flows from operating activities:
Net Income (Loss) Attributable to Parent	$ (120,194)	$ (16,489)
Adjustments to Reconcile Net Income (Loss) to Cash Provided by (Used in) Operating Activities [Abstract]
Depreciation	36,430	34,352
Impairment of Long-Lived Assets to be Disposed of	3,500	0
Change in right-of-use asset	50,046	29,471
Amortization of debt issuance costs	16,218	5,308
Provision for bad debts and uncollectible interest	131,630	115,697
Stock-based compensation expense	8,858	9,004
Charges and credits, net	1,264	6,522
Deferred income taxes	122	2,299
Gain (Loss) on Disposition of Property Plant Equipment	2,816	562
Tenant improvement allowances received from landlords	18,723	8,959
Change in operating assets and liabilities:
Customer accounts receivable	(100,175)	(42,390)
Other accounts receivable	4,488	3,065
Inventories	8,969	(12,459)
Other assets	4,304	(1,796)
Accounts payable	(7,215)	5,160
Accrued expenses	9,941	(22,745)
Operating leases	(60,821)	(41,149)
Income taxes	(11,200)	(6,588)
Increase (Decrease) in Contract with Customer, Liability	2,549	(4,252)
Net cash provided by operating activities	253	72,531
Cash flows from investing activities:
Purchases of property and equipment	(40,235)	(50,206)
Net cash used in investing activities	(40,235)	(50,206)
Cash flows from financing activities:
Proceeds from issuance of asset-backed notes	273,670	407,690
Payments on asset-backed notes	(299,430)	(300,953)
Borrowings under revolving credit facility	619,396	903,223
Payments on revolving credit facility	(555,396)	(938,223)
Payments of debt issuance costs and amendment fees	(17,190)	(5,651)
Proceeds from stock issued under employee benefit plans	445	611
Tax payments associated with equity-based compensation transactions	(1,238)	(2,353)
Payments for Repurchase of Common Stock	0	71,696
Other	6,346	(674)
Net cash provided by (used in) financing activities	26,603	(8,026)
Net change in cash, cash equivalents and restricted cash	(13,379)	14,299
Cash, cash equivalents and restricted cash, beginning of period	60,371	39,637
Cash, cash equivalents and restricted cash, end of period	46,992	53,936
Non-cash investing and financing activities:
Right-of-use assets obtained in exchange for new operating lease liabilities	121,616	40,417
Property and equipment purchases not yet paid	16,525	19,643
Supplemental cash flow data:
Cash interest paid	37,192	16,513
Cash income taxes paid, net	$ 1,437	$ 931

Summary of Significant Accounting Policies

9 Months Ended

Oct. 31, 2023

Accounting Policies [Abstract]

Summary of Significant Accounting Policies

Reclassification of prior year presentation. Certain prior year amounts have been reclassified for consistency with the current year presentation.

Fiscal Year. Our fiscal year ends on January 31. References to a fiscal year refer to the calendar year in which the fiscal year ends.

Refer to Note 5, Debt and Financing Lease Obligations, and Note 7, Variable Interest Entities, for additional information.

over the life of our historic loan portfolio by loan pool type. We revisit our measurement methodology assumptions annually, or more frequently if circumstances warrant.

The following table sets forth the RSUs and PSUs granted during the three and nine months ended October 31, 2023 and 2022:


	Three Months Ended October 31,				Nine Months Ended October 31,
	2023		2022		2023		2022
RSUs (1)	186		155		1,369		631
PSUs (2)	—		—		174		177
Total stock awards granted	186		155		1,543		808
Aggregate grant date fair value (in thousands)	$	809	$	1,162	$	11,794	$	16,924


	Three Months Ended October 31,		Nine Months Ended October 31,
	2023	2022	2023	2022
Weighted-average common shares outstanding - Basic	24,262	23,911	24,196	24,173
Dilutive effect of stock options, PSUs and RSUs	—	—	—	—
Weighted-average common shares outstanding - Diluted	24,262	23,911	24,196	24,173

•Level 1 – Inputs represent unadjusted quoted prices in active markets for identical assets or liabilities.

Recent Accounting Pronouncements Adopted.

Customer Accounts Receivable

9 Months Ended

Oct. 31, 2023

Receivables [Abstract]

Customer Accounts Receivable

Customer accounts receivable consisted of the following:


(in thousands)	October 31, 2023		January 31, 2023
Customer accounts receivable (1)(2)	$	979,149	$	1,025,364
Deferred fees and origination costs, net	(11,154)		(11,699)
Allowance for no-interest option credit programs	(18,094)		(18,753)
Allowance for uncollectible interest and fees	(16,991)		(20,007)
Carrying value of customer accounts receivable	932,910		974,905
Allowance for credit losses (3)	(153,340)		(164,168)
Other net customer receivables	462		—
Carrying value of customer accounts receivable, net of allowance for credit losses	780,032		810,737
Short-term portion of customer accounts receivable, net	(424,940)		(421,683)
Long-term customer accounts receivable, net	$	355,092	$	389,054

(3)As of October 31, 2023 and January 31, 2023, the allowance for credit losses is presented net of recovery receivables of $48.0 million and $47.4 million, respectively.

The allowance for credit losses included in the current and long-term portion of customer accounts receivable, net as shown in the Condensed Consolidated Balance Sheet were as follows:


(in thousands)	October 31, 2023		January 31, 2023
Customer accounts receivable - current	$	511,212	$	517,611
Allowance for credit losses for customer accounts receivable - current	(86,272)		(95,928)
Customer accounts receivable, net of allowances	424,940		421,683
Customer accounts receivable - non current	439,152		477,301
Allowance for credit losses for customer accounts receivable - non current	(84,060)		(88,247)
Long-term portion of customer accounts receivable, net of allowances	355,092		389,054
Total customer accounts receivable, net	$	780,032	$	810,737

The following presents the activity in our allowance for credit losses and uncollectible interest for customer receivables:


	Nine Months Ended October 31, 2023						Nine Months Ended October 31, 2022
(in thousands)	Customer Accounts Receivable		Restructured Accounts		Total		Customer Accounts Receivable		Restructured Accounts		Total
Allowance at beginning of period 1/31/23	$	150,579	$	33,595	$	184,174	$	165,044	$	43,976	$	209,020
ASU 2022-02 Adjustment	—		(372)		(372)		—		—		—
Adjusted allowance at beginning of period	150,579		33,223		183,802		165,044		43,976		209,020
Provision for credit loss expense (1)	100,256		30,530		130,786		89,078		25,771		114,849
Principal charge-offs (2)	(111,303)		(27,262)		(138,565)		(100,214)		(34,222)		(134,436)
Interest charge-offs	(26,757)		(6,554)		(33,311)		(24,016)		(8,201)		(32,217)
Recoveries (2)	22,185		5,434		27,619		22,708		7,754		30,462
Allowance at end of period	$	134,960	$	35,371	$	170,331	$	152,600	$	35,078	$	187,678
Average total customer portfolio balance	$	906,280	$	84,098	$	990,378	$	972,943	$	89,042	$	1,061,985

(1)Includes provision for uncollectible interest, which is included in finance charges and other revenues, and changes in expected future recoveries.


(in thousands)
Delinquency Bucket	2023		2022		2021		2020		Prior		Total		% of Total
Current	$	380,667	$	204,074	$	74,007	$	5,785	$	1,482	$	666,015	71.4	%
1-30	50,045		48,007		23,734		3,342		841		125,969		13.5	%
31-60	14,179		14,054		7,689		1,566		499		37,987		4.1	%
61-90	8,109		7,932		4,306		846		335		21,528		2.3	%
91+	24,573		33,588		18,245		3,643		1,362		81,411		8.7	%
Total	$	477,573	$	307,655	$	127,981	$	15,182	$	4,519	$	932,910	100.0	%
Gross Charge-offs for the nine months ended October 31, 2023	$	4,318	$	62,790	$	51,422	$	12,911	$	7,124	$	138,565

Loan Modifications Made to Borrowers Experiencing Financial Difficulty


(in thousands)	Three Months Ended October 31, 2023
Modification Type	Carrying Value		% of Carrying Value of Customer Accounts Receivable
Significantly re-aged	$	10,513	1.1	%
Balance forgiveness	88		—	%
Refinance	75		—	%
Combination - significantly re-aged & balance forgiveness	80		—	%
Total modifications	$	10,756	1.1	%


(in thousands)	Nine Months Ended October 31, 2023
Modification Type	Carrying Value		% of Carrying Value of Customer Accounts Receivable
Significantly re-aged	$	34,855	3.6	%
Balance forgiveness	154		—	%
Refinance	311		—	%
Combination - significantly re-aged & balance forgiveness	254		—	%
Total modifications	$	35,574	3.6	%


(in thousands)	Three Months Ended October 31, 2023
	Current		1 - 30		31 - 60		61 - 90		91+		Total
Significantly re-aged	$	6,375	$	2,558	$	1,026	$	112	$	442	$	10,513
Balance forgiveness	25		9		9		4		41		88
Refinance	54		10		10		—		1		75
Combination - significantly re-aged & balance forgiveness	61		13		1		—		5		80
Total	$	6,515	$	2,590	$	1,046	$	116	$	489	$	10,756


(in thousands)	Nine Months Ended October 31, 2023
	Current		1 - 30		31 - 60		61 - 90		91+		Total
Significantly re-aged	$	15,402	$	8,023	$	4,063	$	2,245	$	5,122	$	34,855
Balance forgiveness	43		12		8		13		78		154
Refinance	157		66		20		9		59		311
Combination - significantly re-aged & balance forgiveness	109		38		13		5		89		254
Total	$	15,711	$	8,139	$	4,104	$	2,272	$	5,348	$	35,574

The following tables describe the financial effect of the modifications made to customers experiencing financial difficulty:


	Three Months ended October 31, 2023
Significantly re-aged
Payment delay duration (in months)	4 to 8
Balance forgiveness
Balance forgiven (in thousands)	$	11
Refinance
Weighted-average interest rate reduction	8.26		%
Term extension duration (in months)	28
Balance forgiven (in thousands)	$	12
Combination - significantly re-aged & balance forgiveness
Payment delay duration (in months)	4 to 8
Balance forgiven (in thousands)	$	14


	Nine Months Ended October 31, 2023
Significantly re-aged
Payment delay duration (in months)	4 to 8
Balance forgiveness
Balance forgiven (in thousands)	$	20
Refinance
Weighted-average interest rate reduction	6.70		%
Term extension duration (in months)	27
Balance forgiven (in thousands)	$	36
Combination - significantly re-aged & balance forgiveness
Payment delay duration (in months)	4 to 8
Balance forgiven (in thousands)	$	44

Troubled Debt Restructurings Prior to the Adoption of ASU 2022-02

Charges and Credits

9 Months Ended

Oct. 31, 2023

Charges and Credits [Abstract]

Charges and Credits

3. Charges and Credits, net

Charges and credits consisted of the following:


	Three Months Ended October 31,				Nine Months Ended October 31,
(in thousands)	2023		2022		2023		2022
Lease termination	$	—	$	—	$	—	$	(1,484)
Employee severance	—		8,006		—		8,006
Store closure	—		—		2,340		—
Asset sale	—		—		(3,147)		—
Professional fees	2,071		—		2,071		—
Total charges and credits, net	$	2,071	$	8,006	$	1,264	$	6,522

Finance Charges and Other Revenue

9 Months Ended

Oct. 31, 2023

Supplemental Disclosure of Finance Charges and Other Revenue [Abstract]

Finance Charges and Other Revenues

Finance charges and other revenues consisted of the following:


	Three Months Ended October 31,				Nine Months Ended October 31,
(in thousands)	2023		2022		2023		2022
Interest income and fees	$	55,290	$	61,395	$	169,535	$	185,869
Insurance income	4,922		5,176		14,729		14,835
Other revenues	1,466		271		2,698		815
Total finance charges and other revenues	$	61,678	$	66,842	$	186,962	$	201,519

Debt and Financing Lease Obligations

9 Months Ended

Oct. 31, 2023

Debt Disclosure [Abstract]

Debt and Financing Lease Obligations

Debt and financing lease obligations consisted of the following:


(in thousands)	October 31, 2023		January 31, 2023
Revolving credit facility	$	185,000	$	221,000
Term Loan	100,000		—
Delayed Draw Term Loan	—		—
2021-A VIE Asset-backed Class B Notes	—		54,597
2021-A VIE Asset-backed Class C Notes	33,448		63,890
2022-A VIE Asset-backed Class A Notes	—		117,935
2022-A VIE Asset-backed Class B Notes	86,706		132,090
2022-A VIE Asset-backed Class C Notes	63,090		63,090
2023-A VIE Asset-backed Class A Notes	109,617		—
2023-A VIE Asset-backed Class B Notes	82,430		—
2023-A VIE Asset-backed Class C Notes	30,550		—
Financing lease obligations and other short-term debt	12,436		5,226
Total debt and financing lease obligations	703,277		657,828
Less:
Deferred debt issuance costs	(21,871)		(20,812)
Current maturities of long-term debt and financing lease obligations	(7,934)		(937)
Long-term debt and financing lease obligations	$	673,472	$	636,079

The asset-backed notes outstanding as of October 31, 2023 consisted of the following:


(dollars in thousands)
Asset-Backed Notes	Original Principal Amount		Original Net Proceeds (1)		Current Principal Amount		Issuance Date	Maturity Date	Contractual Interest Rate	Effective Interest Rate (2)
2021-A Class C	$	63,890	$	63,450	$	33,448	11/23/2021	5/15/2026	4.59%	5.25%
2022-A Class B	132,090		129,050		86,706		7/21/2022	12/15/2026	9.52%	10.86%
2022-A Class C	63,090		43,737		63,090		11/30/2022	12/15/2026	—%	20.74%
2023-A Class A	160,690		159,603		109,617		8/17/2023	01/17/2028	8.01%	14.50%
2023-A Class B	82,430		79,958		82,430		8/17/2023	01/17/2028	10.00%	11.00%
2023-A Class C	30,550		26,665		30,550		8/17/2023	01/17/2028	11.00%	11.14%
Total	$	532,740	$	502,463	$	405,841

(1)After giving effect to debt issuance costs.

(2)Effective interest rate is inclusive of the impact of changes in timing of actual and expected cash flows, calculated on an annualized basis.

Debt Covenants. A summary of the significant financial covenants that govern our Revolving Credit Facility compared to our actual compliance status at October 31, 2023 is presented below:


	Actual	Required Minimum/ Maximum
Interest Coverage Ratio for the quarter must equal or exceed minimum	Test Waived	1.00:1.00
Interest Coverage Ratio for the trailing two quarters must equal or exceed minimum	Test Waived	1.50:1.00
Leverage Ratio must not exceed maximum	2.47:1.00	4.50:1.00
ABS Excluded Leverage Ratio must not exceed maximum	1.53:1.00	2.50:1.00
Capital Expenditures, net, must not exceed maximum	$41.7 million	$100.0 million

Contingencies	9 Months Ended
Contingencies	Oct. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Contingencies	Contingencies We are involved in routine litigation and claims, incidental to our business from time to time which, individually or in the aggregate, are not expected to have a material adverse effect on us. As required, we accrue estimates of the probable costs for the resolution of these matters. These estimates have been developed in consultation with counsel and are based upon an analysis of potential results, assuming a combination of litigation and settlement strategies. However, the results of these proceedings cannot be predicted with certainty, and changes in facts and circumstances could impact our estimate of reserves for litigation. The Company believes that any probable and reasonably estimable loss associated with the foregoing has been adequately reflected in the accompanying financial statements.

Variable Interest Entity

9 Months Ended

Oct. 31, 2023

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Variable Interest Entities

The following table presents the assets and liabilities held by the VIEs (for legal purposes, the assets and liabilities of the VIEs will remain distinct from Conn’s, Inc.):


(in thousands)	October 31, 2023		January 31, 2023
Assets:
Restricted cash	$	39,321	$	38,727
Due from Conn’s, Inc., net	2,207		—
Customer accounts receivable:
Customer accounts receivable	486,617		506,811
Restructured accounts	69,580		46,626
Allowance for uncollectible accounts	(96,833)		(105,982)
Allowance for no-interest option credit programs	(9,274)		(9,340)
Deferred fees and origination costs	(4,702)		(4,851)
Total customer accounts receivable, net	445,388		433,264
Total assets	$	486,916	$	471,991
Liabilities:
Accrued expenses	$	3,654	$	3,475
Other liabilities	4,382		4,578
Due to Conn’s, Inc., net	—		2,249

Long-term debt:
2021-A Class B Notes	—		54,597
2021-A Class C Notes	33,448		63,890
2022-A Class A Notes	—		117,935
2022-A Class B Notes	86,706		132,090
2022-A Class C Notes	63,090		63,090
2023-A Class A Notes	109,617		—
2023-A Class B Notes	82,430		—
2023-A Class C Notes	30,550		—
	405,841		431,602
Less: deferred debt issuance costs	(16,213)		(20,812)
Total debt	389,628		410,790
Total liabilities	$	397,664	$	421,092

The assets of the VIEs serve as collateral for the obligations of the VIEs. The holders of asset-backed notes have no recourse to assets outside of the respective VIEs.

Segment Information

9 Months Ended

Oct. 31, 2023

Segment Reporting [Abstract]

Segment Information

As of October 31, 2023, we operated retail stores in 15 states with no operations outside of the United States. No single customer accounts for more than 10% of our total revenues.

Financial information by segment is presented in the following tables:


	Three Months Ended October 31, 2023
(in thousands)	Retail		Credit		Eliminations		Total
Revenues:
Furniture and mattress	$	74,406	$	—	$	(826)	$	73,580
Home appliance	79,622		—		(743)		78,879
Consumer electronics	25,146		—		(534)		24,612
Home office	9,539		—		(303)		9,236
Other	13,918		—		1		13,919
Product sales	202,631		—		(2,405)		200,226
Repair service agreement commissions	15,938		—		—		15,938
Service revenues	2,288		—		—		2,288
Total net sales	220,857		—		(2,405)		218,452
Finance charges and other revenues	497		61,528		(347)		61,678
Total revenues	221,354		61,528		(2,752)		280,130
Costs and expenses:
Cost of goods sold	146,772		1,854		(2,264)		146,362
Selling, general and administrative expense (1)	97,212		34,070		(250)		131,032
Provision for bad debts	122		39,001		—		39,123
Charges and credits	2,071		—		—		2,071
Total costs and expenses	246,177		74,925		(2,514)		318,588
Operating loss	(24,823)		(13,397)		(238)		(38,458)
Interest expense	(91)		22,539		—		22,448
Loss before income taxes	$	(24,732)	$	(35,936)	$	(238)	$	(60,906)


	Three Months Ended October 31, 2022
(in thousands)	Retail		Credit		Eliminations		Total
Revenues:
Furniture and mattress	$	79,927	$	—	$	—	$	79,927
Home appliance	102,884		—		—		102,884
Consumer electronics	31,911		—		—		31,911
Home office	8,630		—		—		8,630
Other	9,824		—		—		9,824
Product sales	233,176		—		—		233,176
Repair service agreement commissions	18,804		—		—		18,804
Service revenues	2,378		—		—		2,378
Total net sales	254,358		—		—		254,358
Finance charges and other revenues	270		66,572				66,842
Total revenues	254,628		66,572		—		321,200
Costs and expenses:
Cost of goods sold	169,842		—		—		169,842
Selling, general and administrative expense (1)	94,240		32,003		—		126,243
Provision for bad debts	261		34,843		—		35,104
Charges and credits	8,006		—		—		8,006
Total costs and expenses	272,349		66,846		—		339,195
Operating loss	(17,721)		(274)		—		(17,995)
Interest expense	—		11,478		—		11,478
Loss before income taxes	$	(17,721)	$	(11,752)	$	—	$	(29,473)


	Nine Months Ended October 31, 2023
(in thousands)	Retail		Credit		Eliminations		Total
Revenues:
Furniture and mattress	$	232,041	$	—	$	(1,692)	$	230,349
Home appliance	252,472		—		(1,790)		250,682
Consumer electronics	77,736		—		(1,291)		76,445
Home office	26,147		—		(707)		25,440
Other	43,466		—		(58)		43,408
Product sales	631,862		—		(5,538)		626,324
Repair service agreement commissions	51,600		—		—		51,600
Service revenues	6,720		—		—		6,720
Total net sales	690,182		—		(5,538)		684,644
Finance charges and other revenues	1,512		186,406		(956)		186,962
Total revenues	691,694		186,406		(6,494)		871,606
Costs and expenses:
Cost of goods sold	450,576		2,548		(4,844)		448,280
Selling, general and administrative expense (1)	294,457		101,537		(750)		395,244
Provision for bad debts	321		101,013		—		101,334
Charges and credits	1,264		—		—		1,264
Total costs and expenses	746,618		205,098		(5,594)		946,122
Operating loss	(54,924)		(18,692)		(900)		(74,516)
Interest expense	16		55,598		—		55,614
Loss before income taxes	$	(54,940)	$	(74,290)	$	(900)	$	(130,130)


	Nine Months Ended October 31, 2022
(in thousands)	Retail		Credit		Eliminations		Total
Revenues:
Furniture and mattress	$	254,341	$	—	$	—	$	254,341
Home appliance	333,359		—		—		333,359
Consumer electronics	97,375		—		—		97,375
Home office	27,676		—		—		27,676
Other	25,847		—		—		25,847
Product sales	738,598		—		—		738,598
Repair service agreement commissions	60,256		—		—		60,256
Service revenues	7,279		—		—		7,279
Total net sales	806,133		—		—		806,133
Finance charges and other revenues	815		200,704		—		201,519
Total revenues	806,948		200,704		—		1,007,652
Costs and expenses:
Cost of goods sold	530,942		—		—		530,942
Selling, general and administrative expense (1)	288,306		100,863		—		389,169
Provision for bad debts	848		76,211		—		77,059
Charges and credits	6,522		—		—		6,522
Total costs and expenses	826,618		177,074		—		1,003,692
Operating (loss) income	(19,670)		23,630		—		3,960
Interest expense	—		23,807		—		23,807
Loss before income taxes	$	(19,670)	$	(177)	$	—	$	(19,847)


	October 31, 2023						October 31, 2022
(in thousands)	Retail		Credit		Total		Retail		Credit		Total
Total assets	$	637,368	$	1,089,024	$	1,726,392	$	594,302	$	1,142,830	$	1,737,132

Subsequent Events	9 Months Ended
Subsequent Events	Oct. 31, 2023
Subsequent Events [Abstract]
Subsequent Events	Subsequent Events Investment Agreement On December 18 2023, Conn’s, Inc. (the “Company”) entered into an investment agreement (the “Investment Agreement”), among the Company, Franchise Group Newco BHF, LLC (“Newco BHF”), W.S. Badcock LLC (“Badcock”), Freedom VCM Interco Holdings, Inc. (“FVCM”) and Franchise Group, Inc. (“FGI”). Pursuant to the Investment Agreement, Newco BHF contributed to the Company all of the issued and outstanding equity interests of Badcock and FVCM agreed to contribute residual interests in certain receivables currently held by B. Riley Receivables II, LLC (“BRR2”) to Badcock upon the satisfaction of certain indebtedness of BRR2 in the future. In exchange for the contributions, the Company issued 1,000,000 shares of Preferred Stock (as defined below) to Newco BHF and FVCM. The Preferred Stock, subject to the terms set forth in the Certificate of Designation and approval by the stockholders of the Company, is convertible into an aggregate of approximately 24,500,000 shares of Non-Voting Common Stock, which represents 49.99% of the issued and outstanding shares of common stock, par value $0.01 of the Company (“Common Stock”), outstanding immediately following the closing after giving effect to the issuance of the Preferred Stock and assuming the conversion of the Preferred Stock into Non-Voting Common Stock. The closing of the contributions and the issuance of the Preferred Stock occurred simultaneously with the signing of the Investment Agreement. Pursuant to the Investment Agreement, the Company has agreed to hold a stockholder’s meeting (the “Special Meeting”) to submit the following matters to its stockholders for their consideration: (a) the approval of an amendment to the Company’s certificate of incorporation (the “Charter Amendment”) to create a new class of non-voting common stock of the Company, par value $0.01 per share (“Non-Voting Common Stock”); and (b) the conversion of the Preferred Stock issued to Newco BHF and to FVCM pursuant to the Investment Agreement into shares of new authorized and issued Non-Voting Common Stock (the “Conversion Amendment”). The Investment Agreement contains customary representations, warranties and covenants of the Company, Newco BHF, Badcock, FVCM and FGI. Amendment to Revolving Credit Facility On December 18, 2023, the Company entered into an Amendment No. 3 (the “Revolving Credit Agreement Amendment”) to the Fifth Amended and Restated Loan and Security Agreement, dated as of March 29, 2021 (the “Revolving Credit Agreement”), by and among the Company, as parent and guarantor, Conn Appliances, Inc., Conn Credit I, LP and Conn Credit Corporation, Inc., as existing borrowers (the “Existing Borrowers”), and substantially concurrently with the closing of the Revolving Credit Agreement Amendment, Badcock, pursuant to a joinder, as new borrower (“New Borrower”, and together with the Existing Borrowers, collectively, “Borrowers”), certain banks and financial institutions named therein, as lenders, and JPMorgan Chase Bank, N.A., as Administrative Agent for the Lenders. The Revolving Credit Agreement Amendment, among other things: (a) consents to the consummation of the transactions contemplated by the Investment Agreement; (b) extends the maturity date of the Revolving Credit Agreement to December 31, 2026; (c) provides for certain adjustments to the representations, warranties and covenants to incorporate the New Borrower into the Revolving Credit Agreement; (d) increases the existing interest rate margins by 0.50%, resulting in possible interest rate margins between (i) 3.00% and 3.75% for SOFR Rate Loans and (ii) 2.00% and 2.75% for Base Rate Loans, in each case based on the total net leverage ratio; (e) extends the termination date of the covenant relief period, which removes testing of the interest coverage covenant, to April 30, 2025; (f) provides for certain amendments to the borrowing base, including (i) modifying the inventory advance rate by removing the cap of 33.3% of revolving commitments and (ii) modifying the contract advance rate to equal the lesser of (x) 80% of net eligible contract payments and (y) 80% of the net fair market value of the owned contract portfolio; (g) provides for increased reporting requirements; (h) amends the minimum excess availability covenant to require, at all times during the term of the Revolving Credit Agreement, availability under the revolver of no less than the greater of (i) 17.5% of the borrowing base and (ii) $100,000,000; (i) replaces the minimum liquidity covenant with a springing, minimum fixed charge coverage ratio of 1.00:1.00, which shall only be tested to the extent availability under the Revolving Credit Agreement is less than 20% of the borrowing base, and testing of such covenant shall continue until the occurrence of the first fiscal-quarter end where availability as of such date has been in excess of 20% of the borrowing base for 30 consecutive days; (j) added a minimum EBITDA financial covenant; and (k) increased the cap on revolver borrowings at any one time outstanding to $400,000,000, with step downs beginning September 1, 2025 thereafter to $300,000,000. Term Loan and Security Agreement On December 18, 2023, the Company, as parent and guarantor, and the Borrowers, entered into a second-lien term loan and security agreement (the “Term Loan”) with BRF Finance Co., LLC, as administrative agent and collateral agent, and the financial institutions party thereto, as lenders. The Term Loan provides for an aggregate commitment of $108.0 million to the Borrowers pursuant to a secured term loan credit facility maturing on February 20, 2027, which was fully drawn on December [18], 2023. Outstanding loans under the Term Loan will bear interest at an aggregate rate per annum equal to the Term SOFR Rate (as defined in the Term Loan), subject to a 4.80% floor, plus a margin of 8.00%. The obligations of the Borrowers under the Term Loan are guaranteed by the Company and certain of the Borrowers’ subsidiaries. The Borrowers are required to make quarterly scheduled amortization payments of the Term Loan prior to the maturity thereof in an amount equal to $1.35 million. The Term Loan is secured by liens (subject, in the case of priority, to the liens under the Revolving Credit Agreement) on substantially all of the assets of the Borrowers and their subsidiaries, subject to customary exceptions. Proceeds from borrowings made under the Term Loan may be used by the Borrowers for, among other things: (i) payment of fees and expenses associated with the closing of the Term Loan; (ii) repayment in full of the Company’s existing second-lien term loan facility with Pathlight Capital LP and all fees and expenses associated therewith; and (iii) working capital and other lawful corporate purposes of the Borrowers and their subsidiaries in accordance with the Term Loan. The Borrowers may elect to prepay all or any portion of the amounts owed under the Term Loan, without a premium or penalty. The Borrowers are required to make mandatory prepayments of amounts owed under the Term Loan in an amount equal to 100% of the proceeds received as a result of any of the following events, subject to certain adjustments: (i) the issuance of any equity securities by the Company that the Company contributes as additional common equity contributions to any Borrower; and (ii) the receipt by the Company, the Borrowers or any of their affiliates of any portion of the CARES Act Tax Refund Proceeds (as defined in the Term Loan), subject to a cap. Voluntary and mandatory prepayments will be applied to the remaining scheduled installments of principal due in respect of the Term Loan in the inverse order of maturity. The Term Loan contains customary covenants regarding the Borrowers and their subsidiaries that are generally based upon and are comparable to those contained in the Revolving Credit Agreement including, without limitation: financial covenants, such as the maintenance of a minimum interest coverage ratio, subject to a covenant relief period through the fiscal quarter ending April 30, 2025, a maximum leverage ratio, a minimum excess availability covenant and a springing, minimum fixed charge coverage ratio; and negative covenants, such as limitations on indebtedness, liens, mergers, asset transfers, certain investing activities and other matters customarily restricted in such agreements. Most of these restrictions are subject to certain minimum thresholds and exceptions. The Term Loan also contains customary events of default, including, without limitation, payment defaults, material inaccuracy of representations and warranties, covenant defaults, bankruptcy and insolvency proceedings, cross-defaults to certain other agreements, and change of control. Amendment to Delayed Draw Term Loan Facility On December 18, 2023, the Company, entered into an Amendment No. 1 (the “DDTL Amendment”) to Delayed Draw Term Loan and Security Agreement, dated as of July 31, 2023 (the “Term Loan Agreement”), by and among the Company, as parent and guarantor, the Existing Borrowers and substantially concurrently with the closing of the DDTL Amendment, Badcock, pursuant to a joinder, as new borrower, Stephens Investments Holdings LLC (“Stephens Investments”) and Stephens Group, LLC and the other lenders party thereto from time to time, and Stephens Investments, as administrative agent. The DDTL Amendment, among other things: (a) consents to the consummation of the transactions contemplated by the Investment Agreement; (b) extends the maturity date of the Term Loan Agreement to May 22, 2027; (c) provides for certain adjustments to the representations, warranties and covenants to incorporate the New Borrower into the Term Loan Agreement; (d) added a minimum EBITDA financial covenant; and (e) provides for the ability of Borrowers to prepay all or any portion of the amounts owed under the Term Loan Agreement, without a premium or penalty, subject to certain conditions, including demonstrating a trailing twelve-month EBITDA (on a pro forma basis) of the Company and its subsidiaries of no less than $185,000,000 and a trailing six-month liquidity (on a pro forma basis) of the Company and its subsidiaries of no less than $100,000,000. In addition, the DDT Amendment (i) obligates the Company to solicit stockholder approval to issue the maximum amount of Non-Voting Common Stock upon exercise of the maximum number of warrants thereunder, (ii) if stockholder approval is received, obligates the Company to issue warrants under the Term Loan Agreement exercisable for Non-Voting Common Stock and (iii) if stockholder approval is received, clarifies that the provision of the Term Loan Agreement limiting the number of shares underlying warrants issued thereunder to no more than 19.99% of the outstanding shares of Common Stock issued and outstanding as of the date of the Term Loan Agreement does not apply to limit the number of shares of Non-Voting Common Stock issuable upon exercise of warrants.

Summary of Significant Accounting Policies (Policies)

9 Months Ended

Oct. 31, 2023

Accounting Policies [Abstract]

Business and Basis of Presentation

Reclassification of prior year presentation. Certain prior year amounts have been reclassified for consistency with the current year presentation.

Fiscal Year

Fiscal Year. Our fiscal year ends on January 31. References to a fiscal year refer to the calendar year in which the fiscal year ends.

Principles of Consolidation

Variable Interest Entity

Refer to Note 5, Debt and Financing Lease Obligations, and Note 7, Variable Interest Entities, for additional information.

Use of Estimates

Cash and Cash Equivalents and Restricted Cash

Customer Accounts Receivable

over the life of our historic loan portfolio by loan pool type. We revisit our measurement methodology assumptions annually, or more frequently if circumstances warrant.

Interest Income on Customer Accounts Receivable

Debt Issuance Costs and Loss on Extinguishment of Debt

Income Taxes

Share-based Compensation

Earnings per Share


	Three Months Ended October 31,		Nine Months Ended October 31,
	2023	2022	2023	2022
Weighted-average common shares outstanding - Basic	24,262	23,911	24,196	24,173
Dilutive effect of stock options, PSUs and RSUs	—	—	—	—
Weighted-average common shares outstanding - Diluted	24,262	23,911	24,196	24,173

Fair Value of Financial Instruments

•Level 1 – Inputs represent unadjusted quoted prices in active markets for identical assets or liabilities.

Deferred Revenue

Recent Accounting Pronouncements Adopted and Recent Accounting Pronouncements Yet To Be Adopted

Recent Accounting Pronouncements Adopted.

Summary of Significant Accounting Policies (Tables)

9 Months Ended

Oct. 31, 2023

Accounting Policies [Abstract]

RSUs, PSUs and stock options granted during the period

The following table sets forth the RSUs and PSUs granted during the three and nine months ended October 31, 2023 and 2022:


	Three Months Ended October 31,				Nine Months Ended October 31,
	2023		2022		2023		2022
RSUs (1)	186		155		1,369		631
PSUs (2)	—		—		174		177
Total stock awards granted	186		155		1,543		808
Aggregate grant date fair value (in thousands)	$	809	$	1,162	$	11,794	$	16,924

Shares outstanding for the earnings per share calculations

The following table sets forth the shares outstanding for the earnings per share calculations (in thousands):


	Three Months Ended October 31,		Nine Months Ended October 31,
	2023	2022	2023	2022
Weighted-average common shares outstanding - Basic	24,262	23,911	24,196	24,173
Dilutive effect of stock options, PSUs and RSUs	—	—	—	—
Weighted-average common shares outstanding - Diluted	24,262	23,911	24,196	24,173

Customer Accounts Receivable (Tables)

9 Months Ended

Oct. 31, 2023

Receivables [Abstract]

Allowance for doubtful accounts and uncollectible interest for customer receivables

Customer accounts receivable consisted of the following:


(in thousands)	October 31, 2023		January 31, 2023
Customer accounts receivable (1)(2)	$	979,149	$	1,025,364
Deferred fees and origination costs, net	(11,154)		(11,699)
Allowance for no-interest option credit programs	(18,094)		(18,753)
Allowance for uncollectible interest and fees	(16,991)		(20,007)
Carrying value of customer accounts receivable	932,910		974,905
Allowance for credit losses (3)	(153,340)		(164,168)
Other net customer receivables	462		—
Carrying value of customer accounts receivable, net of allowance for credit losses	780,032		810,737
Short-term portion of customer accounts receivable, net	(424,940)		(421,683)
Long-term customer accounts receivable, net	$	355,092	$	389,054

(3)As of October 31, 2023 and January 31, 2023, the allowance for credit losses is presented net of recovery receivables of $48.0 million and $47.4 million, respectively.

Schedule of allowance for credit losses

The allowance for credit losses included in the current and long-term portion of customer accounts receivable, net as shown in the Condensed Consolidated Balance Sheet were as follows:


(in thousands)	October 31, 2023		January 31, 2023
Customer accounts receivable - current	$	511,212	$	517,611
Allowance for credit losses for customer accounts receivable - current	(86,272)		(95,928)
Customer accounts receivable, net of allowances	424,940		421,683
Customer accounts receivable - non current	439,152		477,301
Allowance for credit losses for customer accounts receivable - non current	(84,060)		(88,247)
Long-term portion of customer accounts receivable, net of allowances	355,092		389,054
Total customer accounts receivable, net	$	780,032	$	810,737

Activity in the allowance for doubtful accounts and uncollectible interest for customer receivables

The following presents the activity in our allowance for credit losses and uncollectible interest for customer receivables:


	Nine Months Ended October 31, 2023						Nine Months Ended October 31, 2022
(in thousands)	Customer Accounts Receivable		Restructured Accounts		Total		Customer Accounts Receivable		Restructured Accounts		Total
Allowance at beginning of period 1/31/23	$	150,579	$	33,595	$	184,174	$	165,044	$	43,976	$	209,020
ASU 2022-02 Adjustment	—		(372)		(372)		—		—		—
Adjusted allowance at beginning of period	150,579		33,223		183,802		165,044		43,976		209,020
Provision for credit loss expense (1)	100,256		30,530		130,786		89,078		25,771		114,849
Principal charge-offs (2)	(111,303)		(27,262)		(138,565)		(100,214)		(34,222)		(134,436)
Interest charge-offs	(26,757)		(6,554)		(33,311)		(24,016)		(8,201)		(32,217)
Recoveries (2)	22,185		5,434		27,619		22,708		7,754		30,462
Allowance at end of period	$	134,960	$	35,371	$	170,331	$	152,600	$	35,078	$	187,678
Average total customer portfolio balance	$	906,280	$	84,098	$	990,378	$	972,943	$	89,042	$	1,061,985

(1)Includes provision for uncollectible interest, which is included in finance charges and other revenues, and changes in expected future recoveries.

Financing Receivable, Past Due [Table Text Block]


(in thousands)
Delinquency Bucket	2023		2022		2021		2020		Prior		Total		% of Total
Current	$	380,667	$	204,074	$	74,007	$	5,785	$	1,482	$	666,015	71.4	%
1-30	50,045		48,007		23,734		3,342		841		125,969		13.5	%
31-60	14,179		14,054		7,689		1,566		499		37,987		4.1	%
61-90	8,109		7,932		4,306		846		335		21,528		2.3	%
91+	24,573		33,588		18,245		3,643		1,362		81,411		8.7	%
Total	$	477,573	$	307,655	$	127,981	$	15,182	$	4,519	$	932,910	100.0	%
Gross Charge-offs for the nine months ended October 31, 2023	$	4,318	$	62,790	$	51,422	$	12,911	$	7,124	$	138,565

Financing Receivable, Modified [Table Text Block]


(in thousands)	Three Months Ended October 31, 2023
Modification Type	Carrying Value		% of Carrying Value of Customer Accounts Receivable
Significantly re-aged	$	10,513	1.1	%
Balance forgiveness	88		—	%
Refinance	75		—	%
Combination - significantly re-aged & balance forgiveness	80		—	%
Total modifications	$	10,756	1.1	%


(in thousands)	Nine Months Ended October 31, 2023
Modification Type	Carrying Value		% of Carrying Value of Customer Accounts Receivable
Significantly re-aged	$	34,855	3.6	%
Balance forgiveness	154		—	%
Refinance	311		—	%
Combination - significantly re-aged & balance forgiveness	254		—	%
Total modifications	$	35,574	3.6	%


(in thousands)	Three Months Ended October 31, 2023
	Current		1 - 30		31 - 60		61 - 90		91+		Total
Significantly re-aged	$	6,375	$	2,558	$	1,026	$	112	$	442	$	10,513
Balance forgiveness	25		9		9		4		41		88
Refinance	54		10		10		—		1		75
Combination - significantly re-aged & balance forgiveness	61		13		1		—		5		80
Total	$	6,515	$	2,590	$	1,046	$	116	$	489	$	10,756


(in thousands)	Nine Months Ended October 31, 2023
	Current		1 - 30		31 - 60		61 - 90		91+		Total
Significantly re-aged	$	15,402	$	8,023	$	4,063	$	2,245	$	5,122	$	34,855
Balance forgiveness	43		12		8		13		78		154
Refinance	157		66		20		9		59		311
Combination - significantly re-aged & balance forgiveness	109		38		13		5		89		254
Total	$	15,711	$	8,139	$	4,104	$	2,272	$	5,348	$	35,574

The following tables describe the financial effect of the modifications made to customers experiencing financial difficulty:


	Three Months ended October 31, 2023
Significantly re-aged
Payment delay duration (in months)	4 to 8
Balance forgiveness
Balance forgiven (in thousands)	$	11
Refinance
Weighted-average interest rate reduction	8.26		%
Term extension duration (in months)	28
Balance forgiven (in thousands)	$	12
Combination - significantly re-aged & balance forgiveness
Payment delay duration (in months)	4 to 8
Balance forgiven (in thousands)	$	14


	Nine Months Ended October 31, 2023
Significantly re-aged
Payment delay duration (in months)	4 to 8
Balance forgiveness
Balance forgiven (in thousands)	$	20
Refinance
Weighted-average interest rate reduction	6.70		%
Term extension duration (in months)	27
Balance forgiven (in thousands)	$	36
Combination - significantly re-aged & balance forgiveness
Payment delay duration (in months)	4 to 8
Balance forgiven (in thousands)	$	44

Charges and Credits (Tables)

9 Months Ended

Oct. 31, 2023

Charges and Credits [Abstract]

Schedule of Charges and Credits

Charges and credits consisted of the following:


	Three Months Ended October 31,				Nine Months Ended October 31,
(in thousands)	2023		2022		2023		2022
Lease termination	$	—	$	—	$	—	$	(1,484)
Employee severance	—		8,006		—		8,006
Store closure	—		—		2,340		—
Asset sale	—		—		(3,147)		—
Professional fees	2,071		—		2,071		—
Total charges and credits, net	$	2,071	$	8,006	$	1,264	$	6,522

Finance Charges and Other Revenue (Tables)

9 Months Ended

Oct. 31, 2023

Supplemental Disclosure of Finance Charges and Other Revenue [Abstract]

Finance Charges And Other Revenue [Table Text Block]

Finance charges and other revenues consisted of the following:


	Three Months Ended October 31,				Nine Months Ended October 31,
(in thousands)	2023		2022		2023		2022
Interest income and fees	$	55,290	$	61,395	$	169,535	$	185,869
Insurance income	4,922		5,176		14,729		14,835
Other revenues	1,466		271		2,698		815
Total finance charges and other revenues	$	61,678	$	66,842	$	186,962	$	201,519

Debt and Financing Lease Obligations (Tables)

9 Months Ended

Oct. 31, 2023

Debt Disclosure [Abstract]

Long-term Debt

Debt and financing lease obligations consisted of the following:


(in thousands)	October 31, 2023		January 31, 2023
Revolving credit facility	$	185,000	$	221,000
Term Loan	100,000		—
Delayed Draw Term Loan	—		—
2021-A VIE Asset-backed Class B Notes	—		54,597
2021-A VIE Asset-backed Class C Notes	33,448		63,890
2022-A VIE Asset-backed Class A Notes	—		117,935
2022-A VIE Asset-backed Class B Notes	86,706		132,090
2022-A VIE Asset-backed Class C Notes	63,090		63,090
2023-A VIE Asset-backed Class A Notes	109,617		—
2023-A VIE Asset-backed Class B Notes	82,430		—
2023-A VIE Asset-backed Class C Notes	30,550		—
Financing lease obligations and other short-term debt	12,436		5,226
Total debt and financing lease obligations	703,277		657,828
Less:
Deferred debt issuance costs	(21,871)		(20,812)
Current maturities of long-term debt and financing lease obligations	(7,934)		(937)
Long-term debt and financing lease obligations	$	673,472	$	636,079

Schedule of Asset-backed Notes

The asset-backed notes outstanding as of October 31, 2023 consisted of the following:


(dollars in thousands)
Asset-Backed Notes	Original Principal Amount		Original Net Proceeds (1)		Current Principal Amount		Issuance Date	Maturity Date	Contractual Interest Rate	Effective Interest Rate (2)
2021-A Class C	$	63,890	$	63,450	$	33,448	11/23/2021	5/15/2026	4.59%	5.25%
2022-A Class B	132,090		129,050		86,706		7/21/2022	12/15/2026	9.52%	10.86%
2022-A Class C	63,090		43,737		63,090		11/30/2022	12/15/2026	—%	20.74%
2023-A Class A	160,690		159,603		109,617		8/17/2023	01/17/2028	8.01%	14.50%
2023-A Class B	82,430		79,958		82,430		8/17/2023	01/17/2028	10.00%	11.00%
2023-A Class C	30,550		26,665		30,550		8/17/2023	01/17/2028	11.00%	11.14%
Total	$	532,740	$	502,463	$	405,841

(1)After giving effect to debt issuance costs.

(2)Effective interest rate is inclusive of the impact of changes in timing of actual and expected cash flows, calculated on an annualized basis.

Covenant Compliance

A summary of the significant financial covenants that govern our Revolving Credit Facility compared to our actual compliance status at October 31, 2023 is presented below:


	Actual	Required Minimum/ Maximum
Interest Coverage Ratio for the quarter must equal or exceed minimum	Test Waived	1.00:1.00
Interest Coverage Ratio for the trailing two quarters must equal or exceed minimum	Test Waived	1.50:1.00
Leverage Ratio must not exceed maximum	2.47:1.00	4.50:1.00
ABS Excluded Leverage Ratio must not exceed maximum	1.53:1.00	2.50:1.00
Capital Expenditures, net, must not exceed maximum	$41.7 million	$100.0 million

Variable Interest Entities (Tables)

9 Months Ended

Oct. 31, 2023

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Schedule of assets and liabilities held by the VIE

The following table presents the assets and liabilities held by the VIEs (for legal purposes, the assets and liabilities of the VIEs will remain distinct from Conn’s, Inc.):


(in thousands)	October 31, 2023		January 31, 2023
Assets:
Restricted cash	$	39,321	$	38,727
Due from Conn’s, Inc., net	2,207		—
Customer accounts receivable:
Customer accounts receivable	486,617		506,811
Restructured accounts	69,580		46,626
Allowance for uncollectible accounts	(96,833)		(105,982)
Allowance for no-interest option credit programs	(9,274)		(9,340)
Deferred fees and origination costs	(4,702)		(4,851)
Total customer accounts receivable, net	445,388		433,264
Total assets	$	486,916	$	471,991
Liabilities:
Accrued expenses	$	3,654	$	3,475
Other liabilities	4,382		4,578
Due to Conn’s, Inc., net	—		2,249

Long-term debt:
2021-A Class B Notes	—		54,597
2021-A Class C Notes	33,448		63,890
2022-A Class A Notes	—		117,935
2022-A Class B Notes	86,706		132,090
2022-A Class C Notes	63,090		63,090
2023-A Class A Notes	109,617		—
2023-A Class B Notes	82,430		—
2023-A Class C Notes	30,550		—
	405,841		431,602
Less: deferred debt issuance costs	(16,213)		(20,812)
Total debt	389,628		410,790
Total liabilities	$	397,664	$	421,092

Segment Information (Tables)

9 Months Ended

Oct. 31, 2023

Segment Reporting [Abstract]

Financial information by segment

Financial information by segment is presented in the following tables:


	Three Months Ended October 31, 2023
(in thousands)	Retail		Credit		Eliminations		Total
Revenues:
Furniture and mattress	$	74,406	$	—	$	(826)	$	73,580
Home appliance	79,622		—		(743)		78,879
Consumer electronics	25,146		—		(534)		24,612
Home office	9,539		—		(303)		9,236
Other	13,918		—		1		13,919
Product sales	202,631		—		(2,405)		200,226
Repair service agreement commissions	15,938		—		—		15,938
Service revenues	2,288		—		—		2,288
Total net sales	220,857		—		(2,405)		218,452
Finance charges and other revenues	497		61,528		(347)		61,678
Total revenues	221,354		61,528		(2,752)		280,130
Costs and expenses:
Cost of goods sold	146,772		1,854		(2,264)		146,362
Selling, general and administrative expense (1)	97,212		34,070		(250)		131,032
Provision for bad debts	122		39,001		—		39,123
Charges and credits	2,071		—		—		2,071
Total costs and expenses	246,177		74,925		(2,514)		318,588
Operating loss	(24,823)		(13,397)		(238)		(38,458)
Interest expense	(91)		22,539		—		22,448
Loss before income taxes	$	(24,732)	$	(35,936)	$	(238)	$	(60,906)


	Three Months Ended October 31, 2022
(in thousands)	Retail		Credit		Eliminations		Total
Revenues:
Furniture and mattress	$	79,927	$	—	$	—	$	79,927
Home appliance	102,884		—		—		102,884
Consumer electronics	31,911		—		—		31,911
Home office	8,630		—		—		8,630
Other	9,824		—		—		9,824
Product sales	233,176		—		—		233,176
Repair service agreement commissions	18,804		—		—		18,804
Service revenues	2,378		—		—		2,378
Total net sales	254,358		—		—		254,358
Finance charges and other revenues	270		66,572				66,842
Total revenues	254,628		66,572		—		321,200
Costs and expenses:
Cost of goods sold	169,842		—		—		169,842
Selling, general and administrative expense (1)	94,240		32,003		—		126,243
Provision for bad debts	261		34,843		—		35,104
Charges and credits	8,006		—		—		8,006
Total costs and expenses	272,349		66,846		—		339,195
Operating loss	(17,721)		(274)		—		(17,995)
Interest expense	—		11,478		—		11,478
Loss before income taxes	$	(17,721)	$	(11,752)	$	—	$	(29,473)


	Nine Months Ended October 31, 2023
(in thousands)	Retail		Credit		Eliminations		Total
Revenues:
Furniture and mattress	$	232,041	$	—	$	(1,692)	$	230,349
Home appliance	252,472		—		(1,790)		250,682
Consumer electronics	77,736		—		(1,291)		76,445
Home office	26,147		—		(707)		25,440
Other	43,466		—		(58)		43,408
Product sales	631,862		—		(5,538)		626,324
Repair service agreement commissions	51,600		—		—		51,600
Service revenues	6,720		—		—		6,720
Total net sales	690,182		—		(5,538)		684,644
Finance charges and other revenues	1,512		186,406		(956)		186,962
Total revenues	691,694		186,406		(6,494)		871,606
Costs and expenses:
Cost of goods sold	450,576		2,548		(4,844)		448,280
Selling, general and administrative expense (1)	294,457		101,537		(750)		395,244
Provision for bad debts	321		101,013		—		101,334
Charges and credits	1,264		—		—		1,264
Total costs and expenses	746,618		205,098		(5,594)		946,122
Operating loss	(54,924)		(18,692)		(900)		(74,516)
Interest expense	16		55,598		—		55,614
Loss before income taxes	$	(54,940)	$	(74,290)	$	(900)	$	(130,130)


	Nine Months Ended October 31, 2022
(in thousands)	Retail		Credit		Eliminations		Total
Revenues:
Furniture and mattress	$	254,341	$	—	$	—	$	254,341
Home appliance	333,359		—		—		333,359
Consumer electronics	97,375		—		—		97,375
Home office	27,676		—		—		27,676
Other	25,847		—		—		25,847
Product sales	738,598		—		—		738,598
Repair service agreement commissions	60,256		—		—		60,256
Service revenues	7,279		—		—		7,279
Total net sales	806,133		—		—		806,133
Finance charges and other revenues	815		200,704		—		201,519
Total revenues	806,948		200,704		—		1,007,652
Costs and expenses:
Cost of goods sold	530,942		—		—		530,942
Selling, general and administrative expense (1)	288,306		100,863		—		389,169
Provision for bad debts	848		76,211		—		77,059
Charges and credits	6,522		—		—		6,522
Total costs and expenses	826,618		177,074		—		1,003,692
Operating (loss) income	(19,670)		23,630		—		3,960
Interest expense	—		23,807		—		23,807
Loss before income taxes	$	(19,670)	$	(177)	$	—	$	(19,847)


	October 31, 2023						October 31, 2022
(in thousands)	Retail		Credit		Total		Retail		Credit		Total
Total assets	$	637,368	$	1,089,024	$	1,726,392	$	594,302	$	1,142,830	$	1,737,132

Summary of Significant Accounting Policies - Narrative (Details)	3 Months Ended		9 Months Ended
	Oct. 31, 2023 USD ($)	Oct. 31, 2022 USD ($)	Oct. 31, 2023 USD ($) segment	Oct. 31, 2022 USD ($)	Jan. 31, 2023 USD ($)	Jan. 31, 2022 USD ($)
Debt Instrument [Line Items]
Number of operating segments \| segment			2
Cash and Cash Equivalents and Restricted Cash
Cash and cash equivalents include credit card deposits in-transit	$ 2,800,000		$ 2,800,000		$ 5,200,000
Restricted cash	41,430,000		41,430,000		40,837,000
Receivables [Abstract]
Long-term customer accounts receivable, net	355,092,000		355,092,000		389,054,000
Accounts Receivable, Allowance for Credit Loss	170,331,000	$ 187,678,000	170,331,000	$ 187,678,000	184,174,000	$ 209,020,000
Interest Income on Customer Accounts Receivable
Deferred revenue	7,800,000		7,800,000		8,100,000
Nonaccrual status	8,700,000		8,700,000		7,900,000
90 days past due and still accruing	81,000,000		81,000,000		92,200,000
Financing Receivable, No-Interest Option Program Period			12
Bankruptcy status, less than 60 days delinquent	8,100,000		8,100,000		7,100,000
Debt Issuance Costs
Deferred debt issuance costs	21,871,000		$ 21,871,000		20,812,000
Gain (Loss) on Extinguishment of Debt				$ 19,847,000
Income Taxes
Effective tax rate			7.60%	16.90%
Stock-based Compensation
Stock-based compensation expense	2,700,000	2,400,000	$ 8,858,000	$ 9,004,000
Fair Value of Financial Instruments
Long-term Debt	405,841,000		405,841,000
Restructured Accounts
Receivables [Abstract]
Accounts Receivable, Allowance for Credit Loss	35,371,000	$ 35,078,000	35,371,000	$ 35,078,000	33,595,000	$ 43,976,000
Customer Deposits
Deferred Revenue
Deferred revenue, revenue recognized			3,100,000
RSA Administration Fees
Deferred Revenue
Deferred revenue, revenue recognized	2,200,000
Secured Debt
Fair Value of Financial Instruments
Debt fair value	396,500,000		396,500,000
Revolving Credit Facility
Debt Issuance Costs
Deferred debt issuance costs	3,600,000		3,600,000		5,400,000
Securitized Receivables Servicer
Cash and Cash Equivalents and Restricted Cash
Restricted cash	7,000,000		7,000,000		5,200,000
Collateral Held by VIE
Cash and Cash Equivalents and Restricted Cash
Restricted cash	32,300,000		32,300,000		$ 33,600,000
Secured Debt
Fair Value of Financial Instruments
Long-term Debt	$ 405,800,000		$ 405,800,000

Summary of Significant Accounting Policies - Stock-based Compensation (Details) - USD ($)
$ in Thousands

3 Months Ended

9 Months Ended

Oct. 31, 2023

Oct. 31, 2022

Oct. 31, 2023

Oct. 31, 2022

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Total stock awards granted (in shares)

186,000

155,000

1,543,000

808,000

Aggregate grant date fair value

$ 809

$ 1,162

$ 11,794

$ 16,924

Dividend yield

0.00%

Stock-based compensation expense

$ 2,700

$ 2,400

$ 8,858

$ 9,004

Share-Based Payment Arrangement

The following table sets forth the RSUs and PSUs granted during the three and nine months ended October 31, 2023 and 2022:


	Three Months Ended October 31,				Nine Months Ended October 31,
	2023		2022		2023		2022
RSUs (1)	186		155		1,369		631
PSUs (2)	—		—		174		177
Total stock awards granted	186		155		1,543		808
Aggregate grant date fair value (in thousands)	$	809	$	1,162	$	11,794	$	16,924

Minimum

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Vesting period

3 years

Maximum

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Vesting period

4 years

(RSUs)

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

RSUs and PSUs (in shares)

186,000

155,000

1,369,000

631,000

(RSUs) | Minimum

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Vesting period

3 years

(PSUs)

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

RSUs and PSUs (in shares)

174,000

177,000

Expected term

3 years

Risk free interest rate

1.39%

Share-Based Compensation Arrangement by Share-Based Payment Award, Fair Value Assumptions, Risk Free Interest Rate, Minimum

3.75%

(PSUs) | Minimum

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Expected volatility rate

73.00%

78.00%

Risk free interest rate

2.58%

(PSUs) | Maximum

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Expected volatility rate

80.00%

Summary of Significant Accounting Policies - Earnings per Share (Details) - shares	3 Months Ended		9 Months Ended
	Oct. 31, 2023	Oct. 31, 2022	Oct. 31, 2023	Oct. 31, 2022
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Weighted average common shares outstanding - Basic (in shares)	24,262,000	23,911,000	24,196,000	24,173,000
Dilutive effect of stock options, RSUs and PSUs (in shares)	0	0	0	0
Weighted average common shares outstanding - Diluted (in shares)	24,262,000	23,911,000	24,196,000	24,173,000
Restricted Stock Units And PSUs
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Weighted average number of stock options and restricted stock units not included in the calculation of the dilutive effect of stock options and restricted stock units (in shares)	2,077,000	1,545,000	2,066,000	1,429,000

Customer Accounts Receivable (Details) - USD ($) $ in Thousands	9 Months Ended		12 Months Ended
	Oct. 31, 2023	Oct. 31, 2022	Jan. 31, 2023
Quantitative information about the receivables portfolio managed [Abstract]
Customer accounts receivable (1)(2)	$ 979,149		$ 1,025,364
Deferred fees and origination costs, net	(11,154)		(11,699)
Allowance for no-interest option credit programs	18,094		18,753
Allowance for uncollectible interest and fees	16,991		20,007
Carrying value of customer accounts receivable	932,910		974,905
Allowance for credit losses	(153,340)		(164,168)
Other accounts receivable	462
Total customer accounts receivable, net	780,032		810,737
Short-term portion of customer accounts receivable, net	(424,940)	$ (421,683)	(421,683)
Long-term customer accounts receivable, net	355,092		389,054
Re-aged customer accounts receivable	168,500		160,900
Financing Receivable, Past Due	266,900		290,400
Interest receivable	25,500		27,500
Interest receivable outstanding net of allowance for uncollectible interest	8,500		7,500
Financing Receivable, Allowance for Credit Loss, Recovery	48,000		47,400
Allowance for doubtful accounts and uncollectible interest for customer receivables [Abstract]
Allowance at beginning of period 1/31/23	184,174	209,020	209,020
Provision	130,786	114,849
Principal charge-offs	(138,565)	(134,436)
Interest charge-offs	(33,311)	(32,217)
Recoveries	27,619	30,462
Allowance at end of period	170,331	187,678	184,174
Average total customer portfolio balance	990,378	1,061,985
Accounting Standards Update 2022-02 Cumulative Effect, Period of Adoption [Member]
Allowance for doubtful accounts and uncollectible interest for customer receivables [Abstract]
Allowance at end of period	400
Cumulative Effect, Period of Adoption, Adjusted Balance
Allowance for doubtful accounts and uncollectible interest for customer receivables [Abstract]
Allowance at beginning of period 1/31/23		209,020	209,020
Allowance at end of period	183,802
Restructured Accounts
Allowance for doubtful accounts and uncollectible interest for customer receivables [Abstract]
Allowance at beginning of period 1/31/23	33,595	43,976	43,976
Provision	30,530	25,771
Principal charge-offs	(27,262)	(34,222)
Interest charge-offs	(6,554)	(8,201)
Recoveries	5,434	7,754
Allowance at end of period	35,371	35,078	33,595
Average total customer portfolio balance	84,098	89,042
Restructured Accounts \| Cumulative Effect, Period of Adoption, Adjustment
Allowance for doubtful accounts and uncollectible interest for customer receivables [Abstract]
Allowance at beginning of period 1/31/23	372
Allowance at end of period			372
Restructured Accounts \| Cumulative Effect, Period of Adoption, Adjusted Balance
Allowance for doubtful accounts and uncollectible interest for customer receivables [Abstract]
Allowance at beginning of period 1/31/23		43,976	43,976
Allowance at end of period	33,223
Customer Accounts Receivable [Member]
Allowance for doubtful accounts and uncollectible interest for customer receivables [Abstract]
Allowance at beginning of period 1/31/23	150,579	165,044	165,044
Provision	100,256	89,078
Principal charge-offs	(111,303)	(100,214)
Interest charge-offs	(26,757)	(24,016)
Recoveries	22,185	22,708
Allowance at end of period	134,960	152,600	150,579
Average total customer portfolio balance	906,280	972,943
Customer Accounts Receivable [Member] \| Cumulative Effect, Period of Adoption, Adjusted Balance
Allowance for doubtful accounts and uncollectible interest for customer receivables [Abstract]
Allowance at beginning of period 1/31/23		$ 165,044	$ 165,044
Allowance at end of period	$ 150,579

Customer Accounts Receivable - Schedule of Allowance for Credit Losses (Details) - USD ($) $ in Thousands	Oct. 31, 2023	Jan. 31, 2023	Oct. 31, 2022
Receivables [Abstract]
Customer accounts receivable - current	$ 511,212	$ 517,611
Allowance for credit losses for customer accounts receivable - current	(86,272)	(95,928)
Customer accounts receivable, net of allowances	424,940	421,683	$ 421,683
Customer accounts receivable - non current	439,152	477,301
Allowance for credit losses for customer accounts receivable - non current	(84,060)	(88,247)
Long-term portion of customer accounts receivable, net of allowances	355,092	389,054
Total customer accounts receivable, net	$ 780,032	$ 810,737

Customer Accounts Receivable Delinquency Bucket (Details) - USD ($) $ in Thousands	9 Months Ended
	Oct. 31, 2023	Jan. 31, 2023
Financing Receivable, Past Due [Line Items]
2022	$ 477,573
2021	307,655
2020	127,981
2019	15,182
Prior	4,519
Carrying value of customer accounts receivable	$ 932,910	$ 974,905
% of Total	100.00%
Financing Receivable Charge-off, Year One, Originated, Current Fiscal Year	$ 4,318
Financing Receivable, Charge-off, Year Three, Originated, Two Years before Current Fiscal Year	51,422
Financing Receivable, Charge-off, Year Four, Originated, Three Years before Current Fiscal Year	12,911
Financing Receivable Charge-off, Originated Four or More Years before Latest Fiscal Year	7,124
Financing Receivable, Charge-off, Carrying Value	138,565
Restructured Accounts
Financing Receivable, Past Due [Line Items]
Average total customer portfolio balance	62,790
Current
Financing Receivable, Past Due [Line Items]
2022	380,667
2021	204,074
2020	74,007
2019	5,785
Prior	1,482
Carrying value of customer accounts receivable	$ 666,015
% of Total	71.40%
1-30
Financing Receivable, Past Due [Line Items]
2022	$ 50,045
2021	48,007
2020	23,734
2019	3,342
Prior	841
Carrying value of customer accounts receivable	$ 125,969
% of Total	13.50%
31-60
Financing Receivable, Past Due [Line Items]
2022	$ 14,179
2021	14,054
2020	7,689
2019	1,566
Prior	499
Carrying value of customer accounts receivable	$ 37,987
% of Total	4.10%
61-90
Financing Receivable, Past Due [Line Items]
2022	$ 8,109
2021	7,932
2020	4,306
2019	846
Prior	335
Carrying value of customer accounts receivable	$ 21,528
% of Total	2.30%
91+
Financing Receivable, Past Due [Line Items]
2022	$ 24,573
2021	33,588
2020	18,245
2019	3,643
Prior	1,362
Carrying value of customer accounts receivable	$ 81,411
% of Total	8.70%

Customer Accounts Receivable - Carrying Value (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended
	Oct. 31, 2023	Oct. 31, 2023
Financing Receivable, Modified [Line Items]
Percent of Carrying Value of Customer Accounts Receivable	1.10%	3.60%
Financing Receivable, Carrying Value	$ 10,756	$ 35,574
Significantly Re-aged [Member]
Financing Receivable, Modified [Line Items]
Percent of Carrying Value of Customer Accounts Receivable	1.10%	3.60%
Financing Receivable, Carrying Value	$ 10,513	$ 34,855
Balance Forgiveness [Member]
Financing Receivable, Modified [Line Items]
Percent of Carrying Value of Customer Accounts Receivable	0.00%	0.00%
Financing Receivable, Carrying Value	$ 88	$ 154
Refinance [Member]
Financing Receivable, Modified [Line Items]
Percent of Carrying Value of Customer Accounts Receivable	0.00%	0.00%
Financing Receivable, Carrying Value	$ 75	$ 311
Combination - significantly re-aged and balance forgiveness [Member]
Financing Receivable, Modified [Line Items]
Percent of Carrying Value of Customer Accounts Receivable	0.00%	0.00%
Financing Receivable, Carrying Value	$ 80	$ 254

Customer Accounts Receivable - Loan Modifications Made to Borrowers Experiencing Financial Difficulty - (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended
	Oct. 31, 2023	Oct. 31, 2023
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	$ 10,756	$ 35,574
Current
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	6,515	15,711
1-30
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	2,590	8,139
31-60
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	1,046	4,104
61-90
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	116	2,272
91+
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	489	5,348
Significantly Re-aged [Member]
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	10,513	34,855
Significantly Re-aged [Member] \| Current
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	6,375	15,402
Significantly Re-aged [Member] \| 1-30
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	2,558	8,023
Significantly Re-aged [Member] \| 31-60
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	1,026	4,063
Significantly Re-aged [Member] \| 61-90
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	112	2,245
Significantly Re-aged [Member] \| 91+
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	442	5,122
Balance Forgiveness [Member]
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	88	154
Balance Forgiveness [Member] \| Current
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	25	43
Balance Forgiveness [Member] \| 1-30
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	9	12
Balance Forgiveness [Member] \| 31-60
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	9	8
Balance Forgiveness [Member] \| 61-90
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	4	13
Balance Forgiveness [Member] \| 91+
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	41	78
Refinance [Member]
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	75	311
Refinance [Member] \| Current
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	54	157
Refinance [Member] \| 1-30
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	10	66
Refinance [Member] \| 31-60
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	10	20
Refinance [Member] \| 61-90
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	0	9
Refinance [Member] \| 91+
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	1	59
Combination - significantly re-aged and balance forgiveness [Member]
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	80	254
Combination - significantly re-aged and balance forgiveness [Member] \| Current
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	61	109
Combination - significantly re-aged and balance forgiveness [Member] \| 1-30
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	13	38
Combination - significantly re-aged and balance forgiveness [Member] \| 31-60
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	1	13
Combination - significantly re-aged and balance forgiveness [Member] \| 61-90
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	0	5
Combination - significantly re-aged and balance forgiveness [Member] \| 91+
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, After 12 Months	$ 5	$ 89

Customer Accounts Receivable - Financial Effect of Modifications (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended
	Oct. 31, 2023	Oct. 31, 2023
Significantly Re-aged [Member] \| Minimum
Financing Receivable, Modified [Line Items]
Financing Receivable, Modified, Payment Delay		4 months
Significantly Re-aged [Member] \| Maximum
Financing Receivable, Modified [Line Items]
Financing Receivable, Modified, Payment Delay		8 months
Balance Forgiveness [Member]
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount	$ 11	$ 20
Refinance [Member]
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount	$ 12	$ 36
Financing Receivable, Modified, Weighted Average Interest Rate Decrease from Modification	8.26%	6.70%
Financing Receivable, Modified, Weighted Average Term Increase from Modification	28 months	27 months
Combination - significantly re-aged and balance forgiveness [Member]
Financing Receivable, Modified [Line Items]
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount	$ 14	$ 44
Combination - significantly re-aged and balance forgiveness [Member] \| Minimum
Financing Receivable, Modified [Line Items]
Financing Receivable, Modified, Payment Delay		4 months
Combination - significantly re-aged and balance forgiveness [Member] \| Maximum
Financing Receivable, Modified [Line Items]
Financing Receivable, Modified, Payment Delay		8 months

Customer Accounts Receivable - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2023	Apr. 30, 2023	Oct. 31, 2023
Receivables [Abstract]
Financing Receivable, Allowance for Credit Loss, Writeoff	$ 2,400		$ 3,800
Financing Receivable, Troubled Debt Restructuring, Premodification		$ 76,800
Financing Receivable, Allowance for Credit Loss	$ 400		$ 400

Charges and Credits (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
Charges and Credits (Details) - USD ($) $ in Thousands	Oct. 31, 2023	Oct. 31, 2022	Oct. 31, 2023	Oct. 31, 2022
Charges and Credits [Abstract]
Lease modification		$ 0	$ 3,147	$ (1,484)
Severance Costs	$ 8,006		8,000
Charges and credits, net	2,071	$ 8,006	1,264	$ 6,522
Professional Fees	$ 2,071		2,071
Asset Impairment Charges			$ 2,340

Finance Charges and Other Revenue (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2023	Oct. 31, 2022	Oct. 31, 2023	Oct. 31, 2022
Supplemental Disclosure of Finance Charges and Other Revenue [Abstract]
Interest income and fees	$ 55,290	$ 61,395	$ 169,535	$ 185,869
Insurance income	4,922	5,176	14,729	14,835
Other revenues	1,466	271	2,698	815
Other Income	61,678	66,842	186,962	201,519
Provisions for uncollectible interest	$ 11,400	$ 19,100	$ 30,200	$ 38,600

Debt and Financing Lease Obligations - Schedule of Debt and Capital Lease Obligations (Details) - USD ($)	Feb. 21, 2023	Oct. 31, 2023	Jul. 31, 2023	Jan. 31, 2023	Mar. 29, 2021
Debt Instrument [Line Items]
Long-term Debt		$ 405,841,000
Financing lease obligations and other short-term debt		12,436,000		$ 5,226,000
Total debt and financing lease obligations		703,277,000		657,828,000
Deferred debt issuance costs		(21,871,000)		(20,812,000)
Current maturities of long-term debt and financing lease obligations		(7,934,000)		(937,000)
Long-term debt and financing lease obligations		673,472,000		636,079,000
Variable Interest Entity
Debt Instrument [Line Items]
Long-term Debt		389,628,000		410,790,000
Deferred debt issuance costs		(16,213,000)		(20,812,000)
Long-term debt and financing lease obligations		405,841,000		431,602,000
2021-A VIE Class C Notes
Debt Instrument [Line Items]
Long-term Debt		33,448,000
2022-A VIE Class B Notes
Debt Instrument [Line Items]
Long-term Debt		86,706,000
2022-A VIE Class C Notes [Member]
Debt Instrument [Line Items]
Long-term Debt		63,090,000
2023-A VIE Class A Notes
Debt Instrument [Line Items]
Long-term Debt		109,617,000
2023-A VIE Class B Notes
Debt Instrument [Line Items]
Long-term Debt		82,430,000
2023-A VIE Class C Notes
Debt Instrument [Line Items]
Long-term Debt		30,550,000
Secured Debt
Debt Instrument [Line Items]
Long-term Debt		405,800,000
Secured Debt \| 2021-A VIE Class B Notes
Debt Instrument [Line Items]
Long-term Debt		0		54,597,000
Secured Debt \| 2021-A VIE Class B Notes \| Variable Interest Entity
Debt Instrument [Line Items]
Long-term Debt				54,597,000
Secured Debt \| 2021-A VIE Class C Notes
Debt Instrument [Line Items]
Long-term Debt				63,890,000
Secured Debt \| 2021-A VIE Class C Notes \| Variable Interest Entity
Debt Instrument [Line Items]
Long-term Debt		33,448,000		63,890,000
Secured Debt \| 2022-A VIE Class A Notes
Debt Instrument [Line Items]
Long-term Debt				117,935,000
Secured Debt \| 2022-A VIE Class A Notes \| Variable Interest Entity
Debt Instrument [Line Items]
Long-term Debt		0		117,935,000
Secured Debt \| 2022-A VIE Class B Notes
Debt Instrument [Line Items]
Long-term Debt				132,090,000
Secured Debt \| 2022-A VIE Class B Notes \| Variable Interest Entity
Debt Instrument [Line Items]
Long-term Debt		86,706,000		132,090,000
Secured Debt \| 2022-A VIE Class C Notes [Member]
Debt Instrument [Line Items]
Long-term Debt				63,090,000
Secured Debt \| 2022-A VIE Class C Notes [Member] \| Variable Interest Entity
Debt Instrument [Line Items]
Long-term Debt		63,090,000		63,090,000
Secured Debt \| 2023-A VIE Class A Notes \| Variable Interest Entity
Debt Instrument [Line Items]
Long-term Debt		109,617,000
Secured Debt \| 2023-A VIE Class B Notes \| Variable Interest Entity
Debt Instrument [Line Items]
Long-term Debt		82,430,000
Secured Debt \| 2023-A VIE Class C Notes \| Variable Interest Entity
Debt Instrument [Line Items]
Long-term Debt		30,550,000
Revolving Credit Facility
Debt Instrument [Line Items]
Deferred debt issuance costs		(3,600,000)		(5,400,000)
Revolving Credit Facility \| Line of Credit
Debt Instrument [Line Items]
Aggregate commitment					$ 650,000,000
Long-term Debt		185,000,000		$ 221,000,000
Term Loan \| Line of Credit
Debt Instrument [Line Items]
Aggregate commitment	$ 100,000,000
Long-term Debt		$ 100,000,000
Line of Credit \| Line of Credit
Debt Instrument [Line Items]
Quarterly scheduled amortization payments	$ 1,250,000
Delayed Draw Term Loan \| Line of Credit
Debt Instrument [Line Items]
Aggregate commitment			$ 50,000,000

Debt and Financing Lease Obligations - Senior Notes (Details) $ in Thousands	Oct. 31, 2023 USD ($)
Debt Instrument [Line Items]
Original principal amount	$ 532,740

Debt and Financing Lease Obligations - Asset Backed Notes (Details) - USD ($) $ in Thousands			9 Months Ended
	Jul. 21, 2022	Nov. 23, 2021	Oct. 31, 2023	Aug. 22, 2023
Debt Instrument [Line Items]
Original Principal Amount			$ 532,740
Original Net Proceeds			502,463
Current Principal Amount			405,841
2021-A VIE Class B Notes
Debt Instrument [Line Items]
Original Principal Amount			$ 63,890
Original Net Proceeds		$ 63,450
Contractual Interest Rate			4.59%
Effective Interest Rate			5.25%
2021-A VIE Class C Notes
Debt Instrument [Line Items]
Current Principal Amount			$ 33,448
2022-A VIE Class A Notes
Debt Instrument [Line Items]
Original Principal Amount			$ 132,090
Original Net Proceeds	$ 129,050
Contractual Interest Rate			9.52%
Effective Interest Rate			10.86%
2022-A VIE Class B Notes
Debt Instrument [Line Items]
Original Principal Amount			$ 63,090
Original Net Proceeds	43,737
Current Principal Amount			$ 86,706
Contractual Interest Rate			0.00%
Effective Interest Rate			20.74%
2022-A VIE Class C Notes [Member]
Debt Instrument [Line Items]
Current Principal Amount			$ 63,090
2023-A VIE Class A Notes
Debt Instrument [Line Items]
Original Principal Amount			160,690
Original Net Proceeds	159,603
Current Principal Amount			$ 109,617
Contractual Interest Rate			8.01%
Effective Interest Rate			14.50%
2023-A VIE Class B Notes
Debt Instrument [Line Items]
Original Principal Amount			$ 82,430
Original Net Proceeds	79,958
Current Principal Amount			$ 82,430
Contractual Interest Rate			10.00%
Effective Interest Rate			11.00%
2023-A VIE Class C Notes
Debt Instrument [Line Items]
Original Principal Amount			$ 30,550
Original Net Proceeds	$ 26,665
Current Principal Amount			$ 30,550
Contractual Interest Rate			11.00%
Effective Interest Rate			11.14%
2023-A VIE Asset-Backed Class C Notes
Debt Instrument [Line Items]
Original Principal Amount				$ 30,600
Contractual Interest Rate				11.00%
2023-A VIE Asset-Backed Class A Notes
Debt Instrument [Line Items]
Original Principal Amount				$ 160,700
Contractual Interest Rate				8.01%
2023-A VIE Asset-Backed Class B Notes
Debt Instrument [Line Items]
Original Principal Amount				$ 82,400
Contractual Interest Rate				10.00%
Asset-backed Securities
Debt Instrument [Line Items]
Monthly fee percentage on outstanding balance			4.75%

Debt and Financing Lease Obligations - Revolving Credit Facility (Details) - USD ($)	Jul. 31, 2023	Feb. 21, 2023	Nov. 21, 2022	Mar. 29, 2021	Oct. 31, 2023	Jun. 22, 2023
Line of Credit Facility [Line Items]
Original principal amount					$ 532,740,000
Revolving Credit Facility \| Minimum
Line of Credit Facility [Line Items]
Line of Credit Facility, Current Borrowing Capacity	$ 40,000,000			$ 40,000,000
Line of Credit Facility, Current Borrowing Capacity	40,000,000			40,000,000
Revolving Credit Facility \| Maximum
Line of Credit Facility [Line Items]
Line of Credit Facility, Current Borrowing Capacity				100,000,000
Line of Credit Facility, Current Borrowing Capacity				100,000,000
Supplier Credit Facility \| Minimum
Line of Credit Facility [Line Items]
Line of Credit Facility, Current Borrowing Capacity						$ 7,000,000
Line of Credit Facility, Current Borrowing Capacity						7,000,000
Line of Credit \| Revolving Credit Facility
Line of Credit Facility [Line Items]
Maximum capacity extended under credit facility				$ 650,000,000
Weighted-average interest rate					8.60%
Line of Credit \| Revolving Credit Facility \| Minimum
Line of Credit Facility [Line Items]
Unused capacity fee percentage			0.25%
Line of Credit \| Revolving Credit Facility \| Maximum
Line of Credit Facility [Line Items]
Unused capacity fee percentage			0.50%
Line of Credit \| Revolving Credit Facility \| Alternate Base Rate \| Minimum
Line of Credit Facility [Line Items]
Variable basis spread (percent)			1.50%
Line of Credit \| Revolving Credit Facility \| Alternate Base Rate \| Maximum
Line of Credit Facility [Line Items]
Variable basis spread (percent)			2.25%
Line of Credit \| Revolving Credit Facility \| Federal Funds Rate
Line of Credit Facility [Line Items]
Variable basis spread (percent)			0.50%
Line of Credit \| Revolving Credit Facility \| Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate
Line of Credit Facility [Line Items]
Variable basis spread (percent)			1.00%
Debt Instrument, Interest- Free Period				30 days
Line of Credit \| Revolving Credit Facility \| Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate \| Minimum
Line of Credit Facility [Line Items]
Variable basis spread (percent)			2.50%
Line of Credit \| Revolving Credit Facility \| Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate \| Maximum
Line of Credit Facility [Line Items]
Variable basis spread (percent)			3.25%
Line of Credit \| Term Loan
Line of Credit Facility [Line Items]
Maximum capacity extended under credit facility		$ 100,000,000
Line of Credit \| Term Loan \| Alternate Base Rate \| Minimum
Line of Credit Facility [Line Items]
Variable basis spread (percent)		4.80%
Line of Credit \| Term Loan \| Alternate Base Rate \| Maximum
Line of Credit Facility [Line Items]
Variable basis spread (percent)		7.50%
Line of Credit \| Supplier Credit Facility
Line of Credit Facility [Line Items]
Maximum capacity extended under credit facility						$ 25,000,000
Line of Credit \| Delayed Draw Term Loan
Line of Credit Facility [Line Items]
Maximum capacity extended under credit facility	$ 50,000,000
Line Of Credit Facility, Share Cap, Percentage					19.99%
Line of Credit \| Delayed Draw Term Loan \| Maximum
Line of Credit Facility [Line Items]
Unused capacity fee percentage	5.00%
Line Of Credit Facility, Share Cap, Percentage					20.00%
Line of Credit \| Delayed Draw Term Loan \| Alternate Base Rate \| Minimum
Line of Credit Facility [Line Items]
Variable basis spread (percent)	5.00%
Line of Credit \| Delayed Draw Term Loan \| Alternate Base Rate \| Maximum
Line of Credit Facility [Line Items]
Variable basis spread (percent)	10.00%
Revolving Credit Facility
Line of Credit Facility [Line Items]
Available borrowing capacity					$ 144,200,000
Sub-facility for letters of credit					25,200,000
Additional borrowing capacity					$ 295,600,000

Debt and Financing Lease Obligations - Debt Covenants (Details) $ in Millions	9 Months Ended
	Oct. 31, 2023 USD ($)
Debt Disclosure [Abstract]
Debt Instrument, Minimum Interest Coverage Ratio	1.00
Debt Instrument, Minimum Interest Coverage Ratio, Trailing Two Quarters	1.50
Actual
Leverage Ratio must not exceed (maximum)	2.47
ABS Excluded Leverage Ratio must not exceed (maximum)	1.53
Capital Expenditures, net, must not exceed (maximum)	$ 41.7
Required Minimum/ Maximum
Leverage Ratio must not exceed (maximum)	4.50
ABS Excluded Leverage Ratio must not exceed (maximum)	2.50
Capital Expenditures, net, must not exceed (maximum)	$ 100.0

Variable Interest Entities - Additional Information (Details)	9 Months Ended
	Oct. 31, 2023
Asset-backed Securities
Variable Interest Entity [Line Items]
Monthly fee percentage on outstanding balance	4.75%

Variable Interest Entities (Details) - USD ($) $ in Thousands	Oct. 31, 2023	Jan. 31, 2023	Oct. 31, 2022	Jan. 31, 2022
Assets:
Restricted cash	$ 41,430	$ 40,837
Customer accounts receivable:
Allowance for uncollectible accounts	(170,331)	(184,174)	$ (187,678)	$ (209,020)
Allowance for no-interest option credit programs	18,094	18,753
Deferred fees and origination costs, net	(11,154)	(11,699)
Total customer accounts receivable, net	780,032	810,737
Total assets	1,726,392	1,716,215	$ 1,737,132
Liabilities:
Total debt	405,841
Long-term debt	673,472	636,079
Less: deferred debt issuance costs	(21,871)	(20,812)
Total liabilities	1,335,824	1,213,805
2021-A VIE Class C Notes
Liabilities:
Total debt	33,448
2022-A VIE Class B Notes
Liabilities:
Total debt	86,706
2022-A VIE Class C Notes [Member]
Liabilities:
Total debt	63,090
Secured Debt
Liabilities:
Total debt	405,800
Secured Debt \| 2021-A VIE Class B Notes
Liabilities:
Total debt	0	54,597
Secured Debt \| 2021-A VIE Class C Notes
Liabilities:
Total debt		63,890
Secured Debt \| 2022-A VIE Class A Notes
Liabilities:
Total debt		117,935
Secured Debt \| 2022-A VIE Class B Notes
Liabilities:
Total debt		132,090
Secured Debt \| 2022-A VIE Class C Notes [Member]
Liabilities:
Total debt		63,090
Variable Interest Entity
Assets:
Restricted cash	39,321	38,727
Other Receivables	2,207	0
Customer accounts receivable:
Customer accounts receivable	486,617	506,811
Restructured accounts	69,580	46,626
Allowance for uncollectible accounts	(96,833)	(105,982)
Allowance for no-interest option credit programs	9,274	9,340
Deferred fees and origination costs, net	(4,702)	(4,851)
Total customer accounts receivable, net	445,388	433,264
Total assets	486,916	471,991
Liabilities:
Accrued expenses	3,654	3,475
Other liabilities	4,382	4,578
Accounts Payable, Other, Current	0	2,249
Total debt	389,628	410,790
Long-term debt	405,841	431,602
Less: deferred debt issuance costs	(16,213)	(20,812)
Total liabilities	397,664	421,092
Variable Interest Entity \| Secured Debt \| 2021-A VIE Class B Notes
Liabilities:
Total debt		54,597
Variable Interest Entity \| Secured Debt \| 2021-A VIE Class C Notes
Liabilities:
Total debt	33,448	63,890
Variable Interest Entity \| Secured Debt \| 2022-A VIE Class A Notes
Liabilities:
Total debt	0	117,935
Variable Interest Entity \| Secured Debt \| 2022-A VIE Class B Notes
Liabilities:
Total debt	86,706	132,090
Variable Interest Entity \| Secured Debt \| 2022-A VIE Class C Notes [Member]
Liabilities:
Total debt	$ 63,090	$ 63,090

Segment Information (Details) $ in Thousands	3 Months Ended		9 Months Ended
Segment Information (Details) $ in Thousands	Oct. 31, 2023 USD ($) store state	Oct. 31, 2022 USD ($)	Oct. 31, 2023 USD ($) store segment state	Oct. 31, 2022 USD ($)	Jan. 31, 2023 USD ($)
Segment Reporting Information [Line Items]
Number of operating segments \| segment			2
Estimated annual rate of reimbursement (as a percent)			2.50%
Number of states with retail stores \| state	15		15
Revenues:
Total net sales	$ 218,452	$ 254,358	$ 684,644	$ 806,133
Finance charges and other revenues	61,678	66,842	186,962	201,519
Total revenues	280,130	321,200	871,606	1,007,652
Costs and expenses:
Cost of goods sold	146,362	169,842	448,280	530,942
Selling, general and administrative expense	131,032	126,243	395,244	389,169
Provision for bad debts	39,123	35,104	101,334	77,059
Charges and credits	2,071	8,006	1,264	6,522
Total costs and expenses	318,588	339,195	946,122	1,003,692
Operating (loss) income	(38,458)	(17,995)	(74,516)	3,960
Interest expense	22,448	11,478	55,614	23,807
Gain (Loss) on Extinguishment of Debt				(19,847)
Income (Loss) from Continuing Operations before Income Taxes, Noncontrolling Interest	(60,906)	(29,473)	(130,130)	(19,847)
Assets	1,726,392	1,737,132	1,726,392	1,737,132	$ 1,716,215
Allocation of overhead by operating segments	8,200	7,400	25,800	23,600
Retail
Revenues:
Total net sales	220,857	254,358	690,182	806,133
Finance charges and other revenues	497	270	1,512	815
Total revenues	221,354	254,628	691,694	806,948
Costs and expenses:
Cost of goods sold	146,772	169,842	450,576	530,942
Selling, general and administrative expense	97,212	94,240	294,457	288,306
Provision for bad debts	122	261	321	848
Charges and credits	2,071	8,006	1,264	6,522
Total costs and expenses	246,177	272,349	746,618	826,618
Operating (loss) income	(24,823)	(17,721)	(54,924)	(19,670)
Interest expense	(91)	0	16	0
Gain (Loss) on Extinguishment of Debt				19,670
Income (Loss) from Continuing Operations before Income Taxes, Noncontrolling Interest	(24,732)	(17,721)	(54,940)
Assets	637,368	594,302	637,368	594,302
Retail \| Intersegment Eliminations
Revenues:
Total revenues			18,500
Costs and expenses:
Reimbursement	6,100	6,500		19,900
Credit
Revenues:
Total net sales	0		0
Finance charges and other revenues	61,528	66,572	186,406	200,704
Total revenues	61,528	66,572	186,406	200,704
Costs and expenses:
Cost of goods sold	1,854	0	2,548	0
Selling, general and administrative expense	34,070	32,003	101,537	100,863
Provision for bad debts	39,001	34,843	101,013	76,211
Charges and credits	0		0	0
Total costs and expenses	74,925	66,846	205,098	177,074
Operating (loss) income	(13,397)	(274)	(18,692)	23,630
Interest expense	22,539	11,478	55,598	23,807
Gain (Loss) on Extinguishment of Debt				(177)
Income (Loss) from Continuing Operations before Income Taxes, Noncontrolling Interest	(35,936)	(11,752)	(74,290)
Assets	1,089,024	1,142,830	1,089,024	1,142,830
Eliminations
Revenues:
Total net sales	(2,405)		(5,538)
Finance charges and other revenues	(347)		(956)
Total revenues	(2,752)		(6,494)
Costs and expenses:
Cost of goods sold	(2,264)		(4,844)
Selling, general and administrative expense	(250)		(750)
Provision for bad debts			0
Charges and credits			0
Total costs and expenses	(2,514)		(5,594)
Operating (loss) income	(238)		(900)
Income (Loss) from Continuing Operations before Income Taxes, Noncontrolling Interest	(238)		(900)
Furniture and Mattress
Revenues:
Total net sales	73,580	79,927	230,349	254,341
Furniture and Mattress \| Retail
Revenues:
Total net sales	74,406	79,927	232,041	254,341
Furniture and Mattress \| Credit
Revenues:
Total net sales	0
Furniture and Mattress \| Eliminations
Revenues:
Total net sales	(826)		(1,692)
Home Appliance
Revenues:
Total net sales	78,879	102,884	250,682	333,359
Home Appliance \| Retail
Revenues:
Total net sales	79,622	102,884	252,472	333,359
Home Appliance \| Credit
Revenues:
Total net sales	0
Home Appliance \| Eliminations
Revenues:
Total net sales	(743)		(1,790)
Consumer Electronic
Revenues:
Total net sales	24,612	31,911	76,445	97,375
Consumer Electronic \| Retail
Revenues:
Total net sales	25,146	31,911	77,736	97,375
Consumer Electronic \| Credit
Revenues:
Total net sales	0
Consumer Electronic \| Eliminations
Revenues:
Total net sales	(534)		(1,291)
Home Office
Revenues:
Total net sales	9,236	8,630	25,440	27,676
Home Office \| Retail
Revenues:
Total net sales	9,539	8,630	26,147	27,676
Home Office \| Credit
Revenues:
Total net sales	0
Home Office \| Eliminations
Revenues:
Total net sales	(303)		(707)
Other
Revenues:
Total net sales	13,919	9,824	43,408	25,847
Other \| Retail
Revenues:
Total net sales	13,918	9,824	43,466	25,847
Other \| Credit
Revenues:
Total net sales	0
Other \| Eliminations
Revenues:
Total net sales	1		(58)
Product
Revenues:
Total net sales	200,226	233,176	626,324	738,598
Product \| Retail
Revenues:
Total net sales	202,631	233,176	631,862	738,598
Product \| Credit
Revenues:
Total net sales	0
Product \| Eliminations
Revenues:
Total net sales	(2,405)		(5,538)
RSA Commission
Revenues:
Total net sales	15,938	18,804	51,600	60,256
RSA Commission \| Retail
Revenues:
Total net sales	15,938	18,804	51,600	60,256
RSA Commission \| Credit
Revenues:
Total net sales	0
Service
Revenues:
Total net sales	2,288	2,378	6,720	7,279
Service \| Retail
Revenues:
Total net sales	2,288	$ 2,378	$ 6,720	$ 7,279
Service \| Credit
Revenues:
Total net sales	$ 0
Outside of US
Segment Reporting Information [Line Items]
Number of stores \| store	0		0

Subsequent Events (Details) - USD ($)	Dec. 18, 2023	Jul. 31, 2023	Feb. 21, 2023	Nov. 21, 2022	Sep. 01, 2025	Oct. 31, 2023	Jan. 31, 2023	Mar. 29, 2021
Subsequent Event [Line Items]
Common stock, par value (in dollars per share)						$ 0.01	$ 0.01
Revolving Credit Facility \| Minimum
Subsequent Event [Line Items]
Cap on revolver borrowings		$ 40,000,000						$ 40,000,000
Revolving Credit Facility \| Maximum
Subsequent Event [Line Items]
Cap on revolver borrowings								100,000,000
Revolving Credit Facility \| Line of Credit
Subsequent Event [Line Items]
Aggregate commitment								$ 650,000,000
Revolving Credit Facility \| Line of Credit \| Minimum \| Base Rate
Subsequent Event [Line Items]
Variable basis spread (percent)				1.50%
Revolving Credit Facility \| Line of Credit \| Maximum \| Base Rate
Subsequent Event [Line Items]
Variable basis spread (percent)				2.25%
Revolving Credit Facility \| Line of Credit \| Step down cap
Subsequent Event [Line Items]
Cap on revolver borrowings					$ 300,000,000
Term Loan \| Line of Credit
Subsequent Event [Line Items]
Aggregate commitment			$ 100,000,000
Term Loan \| Line of Credit \| Minimum \| Base Rate
Subsequent Event [Line Items]
Variable basis spread (percent)			4.80%
Term Loan \| Line of Credit \| Maximum \| Base Rate
Subsequent Event [Line Items]
Variable basis spread (percent)			7.50%
Delayed Draw Term Loan \| Line of Credit
Subsequent Event [Line Items]
Aggregate commitment		$ 50,000,000
Delayed Draw Term Loan \| Line of Credit \| Minimum \| Base Rate
Subsequent Event [Line Items]
Variable basis spread (percent)		5.00%
Delayed Draw Term Loan \| Line of Credit \| Maximum \| Base Rate
Subsequent Event [Line Items]
Variable basis spread (percent)		10.00%
Subsequent Event
Subsequent Event [Line Items]
Common stock, par value (in dollars per share)	$ 0.01
Subsequent Event \| Revolving Credit Facility \| Line of Credit
Subsequent Event [Line Items]
Increase in interest rate margins (percent)	0.50%
Revolving commitments cap (percent)	33.30%
Contract advance rate as a percentage of net eligible contract payments (percent)	80.00%
Contract advance rate as a percentage of net fair value of owned contract portfolio (percent)	80.00%
Minimum excess availability to be maintained, - as a percentage of borrowing base (percent)	17.50%
Minimum excess availability to be maintained	$ 100,000,000
Minimum fixed charge coverage ratio	1.00
Availability under credit agreement, minimum fixed charge coverage ratio testing threshold (percent)	20.00%
Number of consecutive days to maintain minimum borrowings availability	30 days
Cap on revolver borrowings	$ 400,000,000
Subsequent Event \| Revolving Credit Facility \| Line of Credit \| Minimum \| Secured Overnight Financing Rate (SOFR)
Subsequent Event [Line Items]
Variable basis spread (percent)	3.00%
Subsequent Event \| Revolving Credit Facility \| Line of Credit \| Minimum \| Base Rate
Subsequent Event [Line Items]
Variable basis spread (percent)	2.00%
Subsequent Event \| Revolving Credit Facility \| Line of Credit \| Maximum \| Secured Overnight Financing Rate (SOFR)
Subsequent Event [Line Items]
Variable basis spread (percent)	3.75%
Subsequent Event \| Revolving Credit Facility \| Line of Credit \| Maximum \| Base Rate
Subsequent Event [Line Items]
Variable basis spread (percent)	2.75%
Subsequent Event \| Term Loan \| Line of Credit
Subsequent Event [Line Items]
Aggregate commitment	$ 108,000,000
Quarterly scheduled amortization payments	$ 1,350,000
Subsequent Event \| Term Loan \| Line of Credit \| Minimum \| Secured Overnight Financing Rate (SOFR)
Subsequent Event [Line Items]
Variable basis spread (percent)	4.80%
Subsequent Event \| Term Loan \| Line of Credit \| Maximum \| Secured Overnight Financing Rate (SOFR)
Subsequent Event [Line Items]
Variable basis spread (percent)	8.00%
Subsequent Event \| Delayed Draw Term Loan \| Line of Credit
Subsequent Event [Line Items]
Trailing twelve-month EBITDA	$ 185,000,000
Trailing six-month liquidity	$ 100,000,000
Maximum number of shares underlying warrants issuable, as a percentage of shares Issued and outstanding (percent)	19.99%
Subsequent Event \| Nonvoting Common Stock
Subsequent Event [Line Items]
Percentage of issued and outstanding number of shares (percent)	49.99%
Common stock, par value (in dollars per share)	$ 0.01
Subsequent Event \| Preferred Stock \| Convertible Preferred Stock \| Newco BHF and FVCM
Subsequent Event [Line Items]
Preferred stock issued (in shares)	1,000,000
Subsequent Event \| Common Stock \| Nonvoting Common Stock
Subsequent Event [Line Items]
Aggregate number of shares into which shares can be converted (in shares)	24,500,000

Label	Element	Value
Accrual of unsettled payments for repurchase of common stock	conn_AccrualOfUnsettledPaymentsForRepurchaseOfCommonStock	$ 0
Accrual of unsettled payments for repurchase of common stock	conn_AccrualOfUnsettledPaymentsForRepurchaseOfCommonStock	$ 3,471,000