Online Automotive Retailer Vroom Offers Last Mile Concierge Experience to Chicago Locals
May 04 2021 - 10:30AM
Vroom, Inc. (Nasdaq:VRM), a leading ecommerce platform for buying
and selling used vehicles, today announced the opening of a new
Chicago hub and a more customized driveway experience for 4.7
million people in 420 zip codes within a 25-mile radius. Vroom has
delivered in the Chicago area since the company was founded in 2012
and is now offering an experience that includes a more personalized
concierge service where customer advocates transport cars directly
to car buyers’ driveways on Vroom-branded trucks and show them how
to use their new vehicles. Vroom’s Chicago Last Mile hub is located
in Hoffman Estates.
Vroom’s mission is to offer the best driveway experience
possible for both delivery and pickup, especially as the pandemic
has increased consumer appetite for remote car buying and selling.
Car purchases by Chicago-area Vroom customers increased by 173%
year-over-year from 2020 to 2021, and cars sold to Vroom by
consumers increased by 308%. With an emphasis on customer service,
Vroom is taking a unique approach by recruiting employees with
hospitality and client service experience. Bolstered by Vroom’s
Chief Logistics Officer, Mary Kay Wegner, and her logistics
leadership team, led by new VP of Transportation, John Piatak, who
manages Vroom’s delivery hubs nationwide and joined Vroom after
leading logistics at Carvana, the company recently made its 1000th
Last Mile delivery.
“With our valued customers in mind, creating a more personalized
driveway experience and rolling out more local hubs across the
country has been a priority for us at Vroom and we’re excited to
launch this offering in Chicago, a city with a well-known and
long-standing presence in the automotive industry,” said Wegner.
“As we prioritize expanding the Last Mile experience nationwide,
we’ll continue to grow and invest in our senior logistics team to
support these efforts.”
Through its ecommerce platform and data-driven technology, Vroom
offers thousands of low-mileage, reconditioned vehicles with
delivery to consumers wherever they are in the U.S. It also
arranges financing through leading lenders and offers warranty and
other value-added products that provide convenience for customers.
In addition to providing a better way to buy a car, Vroom’s Sell Us
Your Car® offering allows customers who wish to sell or trade in
their vehicles to receive appraisals within minutes, attractive
market-based pricing, hassle-free loan payoffs and convenient
vehicle pickup.
For more information on Vroom’s car buying and selling options,
visit Vroom.com.
About Vroom:Vroom is an innovative, end-to-end
ecommerce platform designed to offer a better way to buy and a
better way to sell used vehicles. The company's scalable,
data-driven technology brings all phases of the vehicle buying and
selling process to consumers wherever they are and offers an
extensive selection of vehicles, transparent pricing, competitive
financing, and at-home pick-up and delivery. Vroom is based in New
York and Houston and also operates the Texas Direct Auto and
CarStory brands.
Media Contact:Moxie Communications GroupAlyssa
Galellavroom@moxiegrouppr.com(562) 294-6261
Source: Vroom, Inc.
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