CXone recognized for helping companies fuel
customer experience and agility with built-in adaptability
NICE inContact, a NICE
business (Nasdaq:
NICE), today announced
that NICE inContact CXone, the leading cloud customer experience
platform, has been named a Gold winner in the 2021 Stevie Awards
for Sales & Customer Service within the “contact center
solution – new version” category. The Stevie Awards for Sales &
Customer Service are the world’s top honors for customer service,
contact center, business development and sales professionals.
Consumer behavior and expectations have drastically changed amid
the COVID-19 pandemic, testing the agility and infrastructure of
contact centers. The latest CXone release was designed to bolster
customer service operations by delivering greater workforce agility
for remote teams, deeper insights across digital and voice
interactions, and faster handle time through real-time customer
authentication with voice biometrics.
“Due to the pandemic, ninety-two percent of contact centers
worldwide reported an increased volume of interactions,” said
Paul Jarman, NICE inContact CEO. “This has accelerated the
demand for technology that can drive agility with built-in
adaptability. Being named a Gold Stevie Award winner speaks to the
level at which CXone has helped organizations of all sizes continue
delivering best-in-class, personalized customer experiences –
despite the challenges faced throughout the pandemic.”
Over the last 12 months, NICE inContact CXone rolled out several
key integrations that powered remote employee collaboration and
distributed virtual contact centers. Integrated capabilities with
Microsoft Teams, Zoom Video Communications, RingCentral and Zendesk
all addressed the rapidly changing customer needs and business
continuity demands. The launch of CXone@home, a cloud native
offering that enabled contact centers to transition their workforce
to work-from-home in 48 hours or less, crystallized NICE
inContact’s commitment to improving the customer experience no
matter the circumstances.
“In the toughest working environment in memory for most
organizations, 2021 Stevie Award winners still found ways to
innovate, grow sales, please their customers, and secure new
business,” said Stevie Awards president Maggie Gallagher.
“The judges have recognized and rewarded this, and we join them in
applauding this year's winners for their continued success. We look
forward to recognizing them on April 14.”
This Stevie Award win marks the latest achievement for NICE
inContact, which has been the recipient of a number of third-party
industry awards over the past year, including CRM Industry Leader
Awards, CCW Excellence Awards, ICMI Global Contact Center Awards,
2020 UK National Innovation Awards, and the 2020 Stevie American
Business Awards.
About NICE inContact NICE inContact works with
organizations of all sizes to create extraordinary and trustworthy
customer experiences that create deeper brand loyalty and
relationships that last. With NICE inContact CXoneTM, the
industry’s most complete cloud customer experience platform, we
combine best-in-class Customer Analytics, Omnichannel Routing,
Workforce Engagement Management, Automation and Artificial
Intelligence, all on an Open Cloud Foundation to help any company
transform every single customer interaction. See how our
customer-centric expert services, innovative software, extensive
ecosystem of valuable partnerships, and over a decade of global
experience can help you transform every experience and customer
relationship for lasting results. NICE inContact is recognized as a
market leader by the leading industry analyst firms.
www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210223005504/en/
Corporate Media Contact Cheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
Investors Marty Cohen, +1 551 256 5354, ET,
ir@nice.com Yisca Erez, +972 9 775 3798, CET, ir@nice.com
NICE (NASDAQ:NICE)
Historical Stock Chart
From Aug 2024 to Sep 2024
NICE (NASDAQ:NICE)
Historical Stock Chart
From Sep 2023 to Sep 2024