NewVoiceMedia Announces Winners of The CONVO Awards 2018
December 07 2018 - 7:13AM
Business Wire
NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global
provider of cloud contact center and inside sales solutions, has
announced the winners of its CONVO Awards for 2018.
The company launched the awards to showcase the great
conversations its customers are having and recognize the notable
work they do every day. Judged by a panel of industry experts
including Yiannis Maos, UK CXPA Ambassador and Helena Boulton,
Senior Manager, Strategy and Change at Appirio, winners were
revealed at NVM’s annual CloudFest London event.
Chris Haggis, SVP Customer Success at NewVoiceMedia, comments,
“It gives me great pleasure to honor the well-deserving winners of
our inaugural CONVO Awards. Each company credited is a true leader
within its industry and represents the best of businesses that are
creating exceptional, emotive customer experiences to serve better
and sell more.”
The CONVO Awards 2018 winners:
Sales Innovation – Intelliflo
For redefining its work processes, bringing new approaches to
solve problems, and demonstrating a progressive use of the NVM
Platform.
Outstanding Sales Performance – Ebury
For implementing intelligent processes and strategic goals to
help accelerate growth, and its use of technology to identify and
reward great conversations.
Customer Experience Excellence – Sure Petcare
For putting the customer at the heart of its business,
empowering its agents and boasting an impressive Net Promoter Score
of 90+.
Operational Excellence – SHL
For its commitment to continuous improvement, global
omni-channel capabilities and customer journey expertise.
Unsung Hero – NCS
A non-profit organization which empowers young people, helps
them achieve their dreams and is making a difference to future
generations.
Community Hub Champion – Anton Pashchenko, technical
product manager, audibene GmbH
For making regular product and feature suggestions to NVM’s
development team and frequently advising other customers.
For more about NewVoiceMedia,
visit www.newvoicemedia.com.
NVM also launched its first ever magazine, CONVO, at CloudFest,
to celebrate the art of great conversations. Download your copy
here.
- ENDS -
About NewVoiceMedia
NewVoiceMedia, a Vonage Company, is a leading global provider of
cloud contact center and inside sales technology that enables
businesses to create exceptional, emotive customer experiences to
serve better and sell more.
Its award-winning platform joins up all communications channels
without expensive, disruptive hardware changes and plugs straight
into your CRM for full access to hard-won data. With a true
cloud environment and proven 99.999% platform availability,
NewVoiceMedia ensures complete flexibility, scalability and
reliability.
NewVoiceMedia's 700+ customers include Canadian Cancer Society,
Ebury, FCR Media, FlixBus, JustGiving, Kingston University,
Lumesse, Paysafe and Vax. For more information,
visit www.newvoicemedia.com or follow NewVoiceMedia on
Twitter @NewVoiceMedia.
In November 2018, NewVoiceMedia was acquired by Vonage
(NYSE:VG), a business cloud communications leader.
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version on businesswire.com: https://www.businesswire.com/news/home/20181207005167/en/
NewVoiceMedia PR contactNicola BrookesTel: +44 (0)7500
006 458Email: Nicola.brookes@newvoicemedia.com
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