Ochsner Selects ABM to Provide Environmental Services and Deliver on Patient Experience
June 12 2018 - 8:00AM
ABM (NYSE:ABM), a leading provider of facility solutions, has
been contracted to provide facility services including
environmental services for Ochsner Medical Center, Ochsner Elmwood
Hospital, and Ochsner’s post-acute care facility on their West
Campus in southeast Louisiana. Under this agreement, which covers
acute and post-acute care facilities comprising approximately 850
beds in total, ABM will also identify Key Performance Indicators
(KPIs) and track performance against them via a customized and
mutually agreeable dashboard, to quantify the impact of
environmental services on the Patient Experience at the facilities.
Infection prevention practices are paramount in today’s
healthcare environment. ABM’s environmental services experts
undergo rigorous training in chemicals handling, safety, equipment,
systems, and processes along with customer service training. They
offer industry-leading quality and safety performance, and help
clients meet the stringent infection prevention standards set forth
by regulatory oversight organizations such as the Department of
Health, CDC, Joint Commission, and OSHA.
Ochsner is the largest private not-for-profit healthcare system
in southeast Louisiana and the surrounding region, encompassing 30
owned, managed and affiliated hospitals and over 85 health centers.
Ochsner is recognized among the Top Hospitals in the nation by US
News & World Report, Truven Health Analytics and cares for
patients from all 50 states and more than 60 countries worldwide
each year.
ABM’s Healthcare group partners with hospitals, healthcare
systems, senior living communities, and medical facilities to
improve the patient, resident, and guest experiences through
environmental services, housekeeping, facilities management, food
& nutrition, dining, healthcare technology management, laundry
& linen, patient transportation, patient sitter/companion, and
parking & guest services. Named among the “Best Places to Work”
by Modern Healthcare and “Great Places to Work” by Becker’s
Healthcare Review, ABM Healthcare’s specialists focus on delivering
the highest standard of care, while reducing operational costs,
improving HCAHPS scores, and maximizing resources.
“Patient Experience is more important than ever in Healthcare,
which is why it is such a focus for us, as we partner with clients
like Ochsner,” said Dan Bowen, SVP and President of Healthcare at
ABM. “In addition to providing excellence in service in our
day-to-day, our ability to benchmark and track our progress against
predetermined KPIs that are important to our clients ensures a
level of transparency and accountability many haven’t experienced
before.”
ABM’s Healthcare group comprises hundreds of dedicated
individuals including a number of Certified Patient Experience
experts (CPXP), credentialed through a leading provider of
certification and programs for Healthcare Patient Experience. ABM’s
on-site account team at Ochsner Medical Center includes two
dedicated Patient Experience Managers.
“We were seeking an environmental services partner who could
quickly integrate themselves into our operations,” said John J.
Herman, Chief Operating Officer, Ochsner Medical Center. “We have a
tremendous commitment to excellent patient care and the
thoroughness of our environmental services provider is a critical
piece of that. With ABM, we know we’re in extremely capable
hands.”
As of 2018, the Patient Experience Dashboard is offered as a
standard component of all ABM environmental services agreements
offered.
For more information on ABM’s offerings for the Healthcare
industry, visit www.abm.com/Healthcare.
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ABOUT ABM
ABM (NYSE:ABM) is a leading provider of facility solutions
with revenues of approximately $5.5 billion and more than
130,000 employees in 350+ offices throughout the United
States and various international locations. ABM's
comprehensive capabilities include janitorial, electrical &
lighting, energy solutions, facilities engineering, HVAC &
mechanical, landscape & turf, mission critical solutions and
parking, provided through stand-alone or integrated solutions. ABM
provides custom facility solutions in urban, suburban and rural
areas to properties of all sizes - from schools and commercial
buildings to hospitals, data centers, manufacturing plants and
airports. ABM Industries Incorporated, which operates through
its subsidiaries, was founded in 1909. For more information,
visit www.abm.com.
CONTACT
Media:Alex Varjan(212)
297-9737alex.varjan@abm.com
Investor & Media Relations:Susie A.
Choi(212) 297-9721susie.choi@abm.com
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