BGE Ranks Highest in J.D. Power 2017 Electric Business Customer Satisfaction Study
December 15 2017 - 12:06PM
Business Wire
Baltimore Gas and Electric Company (BGE) ranks highest in
overall customer satisfaction among large utilities in the East
Region, according to the annual J.D. Power study announced earlier
this week.
BGE ranked highest in the survey’s Large Utilities in the East
group with a score of 790, more than 38 points above the 11-company
average of 752 for electric utility business customers. Companies
are ranked on a 1,000-point scale.
The award recognizes BGE’s strong performance in six measures of
customer satisfaction: power quality and reliability, corporate
citizenship, price, billing and payment, communications and
customer service.
“BGE is experiencing a record year in electric reliability,
which we know is important to our customers, particularly our
business customers who depend on us to help their companies succeed
and grow,” said Calvin G. Butler Jr., chief executive officer for
BGE. “While we appreciate that our focus on delivering distinctive
customer service is being recognized and want to enjoy this moment,
we recognize that we must continue to innovate and challenge
ourselves to meet our customers’ evolving needs.”
BGE engages its business customers in many ways. Stakeholder
meetings, on-site visits and dedicated communication tools
complement programs like BGE’s Smart Energy Savers and Smart Energy
Economic Development (SEED) initiatives, designed to help
businesses of all sizes convert energy savings into business
expansion.
Expectations are that for 2017, BGE customers will have
experienced the fewest outages on record and when outages did
occur, BGE restored power faster than at most times in the
company’s 201-year history. While outages are caused by a wide
range of factors including weather, BGE is focused on reducing all
potential causes through investment in infrastructure upgrades,
enhanced maintenance and innovative programs.
BGE is part of the Exelon family of utilities, which include
Atlantic City Electric, ComEd, Delmarva Power, PECO and Pepco that
share best practices to deliver a premier customer experience.
BGE, founded in 1816 as the nation’s first gas utility, is
Maryland’s largest natural gas and electric utility. Headquartered
in Baltimore, BGE delivers power to more than 1.25 million electric
customers and more than 650,000 natural gas customers in central
Maryland. The company’s approximately 3,200 employees are committed
to the safe and reliable delivery of natural gas and electricity,
as well as enhanced energy management, conservation, environmental
stewardship and community assistance. The company also has an
estimated annual economic impact of $5 billion of output in its
service area, supporting more than 9,500 local jobs and producing
$923 million in labor income. BGE is a subsidiary of Exelon
Corporation (NYSE: EXC), the nation’s leading competitive energy
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version on businesswire.com: http://www.businesswire.com/news/home/20171215005611/en/
Baltimore Gas and Electric Company (BGE)Jarrett Carter Sr.,
jarrett.carter@bge.comBGE Media Hotline: 410-470-7433
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